[CS-T1] zoemorritt@gmail.com — has valid code, didn't know about /reschedules

Someone · 5/29/2026, 12:27:49 PM

Tier 1 (real code, real problem)

Customer email: zoemorritt@gmail.com
Feedback (2026-05-21): "Getting an error message when trying to use a credit code"

What they have:
• Code: SRZOEMORRITT
• Value: $409.98
• Restricted to: /reschedules page only

What went wrong: tried code on regular /checkout for The Princess and the Frog LA Jun 13. The code is gated to the /reschedules redemption page. Her feedback predates the "Go to rebook" button (shipped 2026-05-27) so she just saw a raw error and bailed.

Recommended response: apologise, send her the direct link https://forknfilm.com/reschedules?code=SRZOEMORRITT (prefilled) to the LA Princess and the Frog show.