[CS-T2] sydney.rivera2@gmail.com — code unclear, tried a draft show

Someone · 5/29/2026, 12:27:49 PM

Tier 2 (no code, plausible CS gap)

Customer email: sydney.rivera2@gmail.com
Feedback (2026-05-12): "I am trying to reschedule a show and my code is not working"

What they have:
• Wix order 302Q-QZ65-W4Z for Cloudy Portland 5/9 — fulfilled, never cancelled
• Tried to book Princess and the Frog Portland Jun 13 — DRAFT (now blocked by commit 758d41c)

What went wrong: trying to redeem a credit code we have no record of, on a show that was never publicly listed. Either there was a verbal/email promise of credit she remembers, or she's thinking of a different account.

Recommended response: ask her which original show she means + which order number. If a cancellation truly happened outside our system, issue a manual credit.