[CS-T2] greggory.thompson@gmail.com — his show was moved to draft

Someone · 5/29/2026, 12:27:49 PM

Tier 2 (no code, plausible CS gap)

Customer email: greggory.thompson@gmail.com
Feedback (2026-05-25): "I have an email out to move the tickets from my canceled show the day before, but have not heard back"

What they have:
• Wix order 3060-92TZ-JNJ — Ratatouille NYC Jun 5 — status is now DRAFT in our system (probably moved/replaced)
• 3 pending Stripe attempts for Ratatouille NYC Jun 6

What went wrong: his original Jun 5 show was moved to a draft (possibly rescheduled to Jun 6 by ops). He's trying to rebook directly via /checkout on the new Jun 6 date but didn't get a credit code because the original wasn't formally cancelled.

Recommended response: confirm the schedule change, issue him a credit code for the Jun 5 amount ($409.98) via the admin reschedule tool, send the /reschedules link with the code prefilled.