[CS-T3] ssrichmond@hotmail.com — claims 5/16 cancellation that never existed

Someone · 5/29/2026, 12:27:49 PM

Tier 3 (no order, no cancelled show)

Customer email: ssrichmond@hotmail.com
Feedback (2026-05-17): "Need to rebook because my 5/16 event was cancelled"

What they have:
• No previous order in our system
• 1 pending Stripe attempt for Shrek Detroit Jun 21

What went wrong: no order under this email, and no FnF show on 5/16 was cancelled (cancellations in that window were 5/22-5/24 + 5/30). She's likely using a different email than her original purchase.

Recommended response: ask her for the original order number + the email she used.