[CS-T2] dpsalmist73@gmail.com — Mothers Day cancellation aftermath

Someone · 5/29/2026, 12:27:49 PM

Tier 2 (no code, plausible CS gap)

Customer email: dpsalmist73@gmail.com
Feedback (2026-05-10): "Was originally attending on Mother's day and it was canceled."

What they have:
• Wix order 2ZZ6-FZMJ-991 — Cloudy LA 5/8 — fulfilled, never cancelled
• 5 pending Stripe attempts for Elf LA Dec 11 — DRAFT (now blocked)

What went wrong: claims Mothers Day cancellation but our records show her LA Cloudy 5/8 as fulfilled. Either a separate Mothers Day order under a different email, or memory mismatch.

Recommended response: ask her for the original order number / email. If a real cancellation happened, issue a manual credit. Either way the Elf LA Dec 11 show she kept trying to book is currently a draft and not bookable.