[CS-T3] cheledd@yahoo.com — confused, thinks she has credit she didn't earn

Someone · 5/29/2026, 12:27:49 PM

Tier 3 (no order, no cancelled show)

Customer email: cheledd@yahoo.com
Feedback (2026-05-14): "my date was cancelled and I was given a promo code that doesn't work... I fear that I have lost all my money."

What they have:
• 3 fulfilled Wix orders (Ratatouille Detroit 1/10, Princess Detroit 2/21, Cloudy Detroit 5/10) — NONE cancelled
• 1 pending Stripe attempt for Cloudy Detroit Jun 13

What went wrong: she successfully attended the Cloudy Detroit 5/10 show (sold-out, fulfilled). No cancellation in her history. She's either remembering wrong or confusing with a friend's booking.

Recommended response: warm reply: "Looking at your account I can see your last show was Cloudy with a Chance of Meatballs Detroit May 10 which was a sold-out show — was that the one? Could you double-check the cancellation email you're referring to?"