Re: Fork n' Film Credit & Complimentary Tickets

Hi Amanda, 

Just following up again as I’m a bit concerned. Is my refund still being processed? As it’s almost been a year since the event at this point I would really appreciate any clarity. 

Thank you again, 

Marjan 

On Mon, Sep 29, 2025 at 5:45 PM Fork n' Film <info@forknfilm.com> wrote:

Hi Marjan,

Thank you so much for following up, and I sincerely apologize for the continued delay. I completely understand how important it is to have clarity on this, and I truly appreciate your patience.

While I don’t have an exact timeframe to share just yet, please know that your refund is still a top priority, and our team is actively working to resolve it as quickly as possible.

Thank you again for your kindness and understanding.

Warmly,
Amanda

On Sun, Sep 28, 2025 at 11:02 AM Marjan Mahmoudian <marjan.mahmoudian@gmail.com> wrote:

Hi Amanda, 

Just following up on the refund. I know it’s only been just over 2 months, but I wanted to check-in regardless. Would you have an approximate idea of how long the processing may take? 

No rush, I just want to ensure I’m aware so I know what to expect. 

Thanks so much for you support as always, 

Marjan 

On Mon, Jul 21, 2025 at 5:30 PM Fork n' Film <info@forknfilm.com> wrote:

Hi Marjan,

Thank you so much for your patience and for getting back to us. I totally understand that you’d prefer a refund instead of rescheduling, and we’re happy to take care of that for you.

Refunds are being processed in the order they were received, and while it may take a bit of time, I promise we’re on it. As soon as yours goes through, I’ll follow up with a confirmation and your refund receipt.

If you have any questions at all in the meantime, feel free to reach out I’m always happy to help.
We really hope to welcome you to Fork n’ Film sometime soon 

With care,
Amanda

On Sat, Jul 19, 2025 at 4:21 PM Marjan Mahmoudian <marjan.mahmoudian@gmail.com> wrote:

Hi Esperanza, 

I hope you’re doing well! I just wanted to reach out and ask if it would be possible to be refunded for the tickets I originally lost in March? 

I was looking forward to using the complimentary tickets but travel NYC and scheduling has been difficult and I am unsure if I will ever be able to use the credit. 

As these tickets were expensive and we lost them due to capacity issues on the night of the event, would it please be possible to refund at this stage? I wanted to make sure I couldn’t realistically reschedule and given that 4 months have passed, it would be extremely appreciated.

Thank you in advance, 

Marjan 

On Fri, Mar 14, 2025 at 5:28 PM Fork n' Film <info@forknfilm.com> wrote:

Hello Marjan,

Thank you so much for keeping in touch with us by text! Once again, I want to extend our sincerest gratitude for allowing us to reschedule your reservation on such short notice. We appreciate you and can't wait to host you both at Fork n' Film!

Your reservation for Alice in Wonderland on March 14th has been removed. Below I have attached a coupon code for two VIP tickets to a Fork n' Film event of your choice. This way, you will be able to use this coupon to repurchase tickets when you are ready to book your reservation!

Coupon Code: EQMARJANMAHMOUDIAN

Please let me know if you have any issues redeeming your coupon!

As a thank you, and as we discussed by text, you will receive two complimentary general admission tickets to a Fork n' Film holiday show! We will reach out to you once we finalize our holiday events! You are also welcome to follow up on this as we approach the fall.

Please let us know if you have any questions, we're happy to help! Once again, we sincerely thank you for your support! We look forward to hosting you soon!

Have an amazing day!

Warmest Regards,
Esperanza
Customer Support