RE: Fork n' Film Los Angeles Reservation - Important Announcement

From: Fork Film <losangeles@forknfilm.com>
Sent: Dienstag, 10. März 2026 19:53
To: claudia.liebeswar@aon.at
Subject: Re: Fork n' Film Los Angeles Reservation - Important Announcement

Hi,

 

I am still waiting for the refund for the event that should have happened in October and was cancelled without lots of explanation (see below). I had been really looking forward to the event, and the fact that it is now so difficult to at least get back the money for a service that was not provided makes my sadness about it even greater.

 

I urge you to transfer the money back as soon as possible!

 

Thanks in advance and kind regards,

Claudia

 

 

 

Von: Fork Film <losangeles@forknfilm.com>
Gesendet: Montag, 1. Dezember 2025 21:52
An: claudia.liebeswar@aon.at
Betreff: Re: Fork n' Film Los Angeles Reservation - Important Announcement

 

Dear Claudia,

 

We want to sincerely thank you for your continued patience as we complete your refund. We know it’s been a longer wait than anyone anticipated, and we’re truly sorry for that.

 

Our team is still processing refunds in the order they were received, and yours is among the next to be finalized. As soon as it’s complete, you’ll receive your refund confirmation and receipt.

 

We truly appreciate your understanding and hope to have the opportunity to host you again soon.

 

Warm Regards,

Liz

 

On Sun, Nov 30, 2025 at 3:43 AM <claudia.liebeswar@aon.at> wrote:

Hi,

 

I just wanted to ask again if you already know when the refund will be processed? For me, it is quite a lot of money.

 

Thanks and kind regards,

Claudia

 

 

 

Von: Fork Film <losangeles@forknfilm.com>
Gesendet: Mittwoch, 12. November 2025 00:39
An: claudia.liebeswar@aon.at
Betreff: Re: Fork n' Film Los Angeles Reservation - Important Announcement

 

Dear Claudia,

 

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

 

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.

 

We’re very sorry for the extended delay and appreciate your continued understanding.

 

Warmly,

The Fork n’ Film Team

 

 

On Mon, Nov 10, 2025 at 7:07 PM <claudia.liebeswar@aon.at> wrote:

Hi,

 

As of now, I did not receive a refund or further information. Therefore, I just wanted to ask if there is anything you might need from me?

 

Thanks a lot and warm regards,

Claudia

 

 

Von: Fork Film <losangeles@forknfilm.com>
Gesendet: Samstag, 25. Oktober 2025 00:31
An: Claudia Liebeswar <claudia.liebeswar@aon.at>
Betreff: Re: Fork n' Film Los Angeles Reservation - Important Announcement

 

Hi Claudia,
I’m so sorry for the disappointment and disruption this has caused especially knowing this experience was meant for this particular film. That’s not something we take lightly, and I truly regret that we weren’t able to deliver the evening you had planned.

I’ve noted your request for a full refund and will make sure it’s processed as soon as possible. Refunds are currently taking longer than usual due to the high volume of cancellations, and while I don’t have a confirmed timeframe just yet, I’ll keep you updated along the way so you’re never left wondering.

If you have any questions or need anything else in the meantime, please don’t hesitate to reach out.

Best,
Amanda

 

On Thu, Oct 23, 2025 at 8:15 AM Claudia Liebeswar <claudia.liebeswar@aon.at> wrote:

Hi,

 

That's a huge bummer - if I had known a little earlier, I could have done it in a different city. But since I am leaving the States at the end of the week and since the event I had paid for was cancelled, I ask you to send me a full refund to the original form of payment. Please tell me if you need anything from me to do that or confirm that you have everything. 

 

Thanks and kind regards,

Claudia Liebeswar

 

 

 

 

Am 22.10.2025 15:30 schrieb Fork n' Film Los Angeles <losangeles@forknfilm.com>:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement   Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Polar Express 11/28/25 - 6:30PM 11/29/25 - 1:30PM 11/29/25 - 6:30PM 11/30/25 - 1:30PM 11/30/25 - 6:30PM   Grinch 12/6/25 - 1:30PM 12/6/25 - 6:30PM 12/6/25 - 1:30PM 12/7/25 - 6:30PM 12/12/25 - 6:30PM 12/13/25 - 1:30PM 12/14/25 - 1:30PM 12/14/25 - 6:30PM   Elf 12/19/25 - 6:30PM 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/21/25 - 1:30PM 12/21/25 - 6:30PM 12/19/25 - 6:30PM 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/21/25 - 1:30PM 12/21/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM 12/28/25 - 1:30PM 12/28/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

 

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