Re: Fork n' Film NYC Reservation - Important Announcement

Hi Chelsea,

It’s stressful enough waiting for a refund, but watching the exchange rate shift against you adds a whole different layer of pressure. That is definitely not the experience we want for you.

I’m stepping in to investigate this right now to find out exactly where your funds are held up. I’m also looking into how we can expedite the process to minimize any further impact from the market.

I'll stay on top of this until we have a clear answer for you.

Talk soon,

Sam

Customer Support

On Tue, Feb 17, 2026 at 5:36 AM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

How have you still not refunded me? The dollar has literally dropped drastically since making the payment, so I am losing money regardless. Please refund immediately! 

On Fri, Dec 12, 2025 at 3:17 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

Thank you for reaching out, and I truly understand how frustrated you are. You’ve been incredibly patient throughout this process, and I’m very sorry that you’re still waiting  that is never the experience we want for our guests.

I want to reassure you that your refund request is active in our system, and I’ve gone ahead and flagged it again with urgency to our team. We are a small team working through an unusually high volume of refunds, and I completely understand how upsetting this delay feels on your end.

Please know that your refund is not being ignored, and this is not a fraudulent situation. We are working to resolve every refund as quickly as possible. I will keep monitoring your request and update you the moment I see any movement.

I truly appreciate your patience, even if it has understandably run thin, and I’m here if you need anything else.

Best,
Amanda

On Tue, Dec 9, 2025 at 9:40 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

If my refund isn’t processed this week, I’m writing reviews everywhere to share my experience, I have been more than patient.

I will also have to go to my bank and tell them the charge was fraudulent.

Sort it out please. 

Sent from my iPhone

On 27 Nov 2025, at 01:04, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Wed, Nov 26, 2025 at 9:47 AM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

Following up on the refund, again. 

On Wed, Nov 19, 2025 at 9:56 PM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

Okay, I will continue waiting. Not much more I can do but yes, the refund will be appreciated. And if anyone can give me an ETA, that would be great

On Wed, Nov 19, 2025 at 9:25 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity, especially given how important that amount is for you back home. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Victoria

Customer Support

On Tue, Nov 18, 2025 at 2:11 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

I just want to understand what’s happening on your end to make it take WEEKS. I get you have high volumes but I have now complained multiple times, what’s stopping you from hitting refund on my transaction? 

It took a couple seconds for me to pay and for you to have my money and I work in hospitality where we process refunds daily so I am a bit lost as to why even at a high volume your refunds can take this long to even just process- Nevermind the reflection time. I am living in South Africa where you are now holding onto R7000 in our currency. To put it into perspective, that’s a months worth of food for a 2 person household. My holiday in New York has ended and back to reality I go so needing that money to return for an experience I didn’t get to enjoy, something I splurged on and was really excited for. I just want to close this off and move on with my life.

Sent from my iPhone

On 18 Nov 2025, at 21:57, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I hear you and I’m truly sorry this has felt repetitive and impersonal. That’s never my intention.

You deserve more than a copy-paste response, especially after everything you’ve been through. I want you to know that your refund is still in progress, and I’ve personally flagged it again to make sure it stays on our radar. We’re managing a high volume right now, but that doesn’t excuse the delay or the lack of clarity.

I’ll continue to keep an eye on your request and follow up as soon as I see movement. Thank you for sticking with us through this—we’re doing everything we can to make it right.

Warmly,
Amanda

On Tue, Nov 18, 2025 at 10:50 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

You keep saying the same script over and over again.

Sent from my iPhone

On 18 Nov 2025, at 18:41, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Mon, Nov 17, 2025 at 3:23 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Still waiting. Please process the refund, I need the money returned. 

Sent from my iPhone

On 12 Nov 2025, at 20:03, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

Thank you for your candid feedback. I completely understand why the lack of a definitive timeline for your refund is raising concerns, and I truly apologize that this is causing you to feel this way.

I want to sincerely assure you that we are treating your request with the utmost urgency. Your refund has been prioritized within our system. As soon as we have a concrete update regarding the processing and expected date for the funds to be returned to your account, we will contact you immediately.

We appreciate you continuing to bear with us as we work to resolve this.

Best,

Liz

On Tue, Nov 11, 2025 at 1:54 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

I’m sorry, the only reason it feels scammy is the fact that you can’t tell me when it will be processed which is a red flag to me.

Sent from my iPhone

On 11 Nov 2025, at 20:44, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I want to sincerely apologize for the delay in response and for the frustration this situation has caused. I completely understand your concern, and I want to reassure you that this is not a scam we’re a small team working hard to make things right for every guest affected by the recent cancellations.

At this time, I don’t have a confirmed timeframe for your refund, but I’ve made sure your request is flagged to our team and being prioritized. I know this has taken longer than expected, and I’m truly sorry for the inconvenience.

You’ll receive a confirmation email and refund receipt as soon as it’s finalized. Thank you again for your patience and understanding.

Best,
Amanda

On Tue, Nov 11, 2025 at 9:38 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

What is the timeframe of this happening? Starting to think this was a scam.

Please refund immediately. 

Sent from my iPhone

On 11 Nov 2025, at 18:40, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Sun, Nov 9, 2025 at 10:57 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Following up on my refund please 

Sent from my iPhone

On 25 Oct 2025, at 00:46, Fork Film <newyork@forknfilm.com> wrote:



Dear Chelsea, 

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Thu, Oct 23, 2025 at 8:28 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Hi there,

We would need to be refunded as we are only in New York for 2 weeks. This is really disappointing.

Please confirm when refunded

Warm Regards,

Chelsea

Sent from my iPhone

On 22 Oct 2025, at 19:37, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

You have been saying this for months - I have written reviews, wrote on your social media, nothing helps expedite this 

On Tue, Feb 17, 2026 at 6:55 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

It’s stressful enough waiting for a refund, but watching the exchange rate shift against you adds a whole different layer of pressure. That is definitely not the experience we want for you.

I’m stepping in to investigate this right now to find out exactly where your funds are held up. I’m also looking into how we can expedite the process to minimize any further impact from the market.

I'll stay on top of this until we have a clear answer for you.

Talk soon,

Sam

Customer Support

On Tue, Feb 17, 2026 at 5:36 AM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

How have you still not refunded me? The dollar has literally dropped drastically since making the payment, so I am losing money regardless. Please refund immediately! 

On Fri, Dec 12, 2025 at 3:17 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

Thank you for reaching out, and I truly understand how frustrated you are. You’ve been incredibly patient throughout this process, and I’m very sorry that you’re still waiting  that is never the experience we want for our guests.

I want to reassure you that your refund request is active in our system, and I’ve gone ahead and flagged it again with urgency to our team. We are a small team working through an unusually high volume of refunds, and I completely understand how upsetting this delay feels on your end.

Please know that your refund is not being ignored, and this is not a fraudulent situation. We are working to resolve every refund as quickly as possible. I will keep monitoring your request and update you the moment I see any movement.

I truly appreciate your patience, even if it has understandably run thin, and I’m here if you need anything else.

Best,
Amanda

On Tue, Dec 9, 2025 at 9:40 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

If my refund isn’t processed this week, I’m writing reviews everywhere to share my experience, I have been more than patient.

I will also have to go to my bank and tell them the charge was fraudulent.

Sort it out please. 

Sent from my iPhone

On 27 Nov 2025, at 01:04, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Wed, Nov 26, 2025 at 9:47 AM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

Following up on the refund, again. 

On Wed, Nov 19, 2025 at 9:56 PM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

Okay, I will continue waiting. Not much more I can do but yes, the refund will be appreciated. And if anyone can give me an ETA, that would be great

On Wed, Nov 19, 2025 at 9:25 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity, especially given how important that amount is for you back home. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Victoria

Customer Support

On Tue, Nov 18, 2025 at 2:11 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

I just want to understand what’s happening on your end to make it take WEEKS. I get you have high volumes but I have now complained multiple times, what’s stopping you from hitting refund on my transaction? 

It took a couple seconds for me to pay and for you to have my money and I work in hospitality where we process refunds daily so I am a bit lost as to why even at a high volume your refunds can take this long to even just process- Nevermind the reflection time. I am living in South Africa where you are now holding onto R7000 in our currency. To put it into perspective, that’s a months worth of food for a 2 person household. My holiday in New York has ended and back to reality I go so needing that money to return for an experience I didn’t get to enjoy, something I splurged on and was really excited for. I just want to close this off and move on with my life.

Sent from my iPhone

On 18 Nov 2025, at 21:57, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I hear you and I’m truly sorry this has felt repetitive and impersonal. That’s never my intention.

You deserve more than a copy-paste response, especially after everything you’ve been through. I want you to know that your refund is still in progress, and I’ve personally flagged it again to make sure it stays on our radar. We’re managing a high volume right now, but that doesn’t excuse the delay or the lack of clarity.

I’ll continue to keep an eye on your request and follow up as soon as I see movement. Thank you for sticking with us through this—we’re doing everything we can to make it right.

Warmly,
Amanda

On Tue, Nov 18, 2025 at 10:50 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

You keep saying the same script over and over again.

Sent from my iPhone

On 18 Nov 2025, at 18:41, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Mon, Nov 17, 2025 at 3:23 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Still waiting. Please process the refund, I need the money returned. 

Sent from my iPhone

On 12 Nov 2025, at 20:03, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

Thank you for your candid feedback. I completely understand why the lack of a definitive timeline for your refund is raising concerns, and I truly apologize that this is causing you to feel this way.

I want to sincerely assure you that we are treating your request with the utmost urgency. Your refund has been prioritized within our system. As soon as we have a concrete update regarding the processing and expected date for the funds to be returned to your account, we will contact you immediately.

We appreciate you continuing to bear with us as we work to resolve this.

Best,

Liz

On Tue, Nov 11, 2025 at 1:54 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

I’m sorry, the only reason it feels scammy is the fact that you can’t tell me when it will be processed which is a red flag to me.

Sent from my iPhone

On 11 Nov 2025, at 20:44, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I want to sincerely apologize for the delay in response and for the frustration this situation has caused. I completely understand your concern, and I want to reassure you that this is not a scam we’re a small team working hard to make things right for every guest affected by the recent cancellations.

At this time, I don’t have a confirmed timeframe for your refund, but I’ve made sure your request is flagged to our team and being prioritized. I know this has taken longer than expected, and I’m truly sorry for the inconvenience.

You’ll receive a confirmation email and refund receipt as soon as it’s finalized. Thank you again for your patience and understanding.

Best,
Amanda

On Tue, Nov 11, 2025 at 9:38 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

What is the timeframe of this happening? Starting to think this was a scam.

Please refund immediately. 

Sent from my iPhone

On 11 Nov 2025, at 18:40, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Sun, Nov 9, 2025 at 10:57 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Following up on my refund please 

Sent from my iPhone

On 25 Oct 2025, at 00:46, Fork Film <newyork@forknfilm.com> wrote:



Dear Chelsea, 

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Thu, Oct 23, 2025 at 8:28 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Hi there,

We would need to be refunded as we are only in New York for 2 weeks. This is really disappointing.

Please confirm when refunded

Warm Regards,

Chelsea

Sent from my iPhone

On 22 Oct 2025, at 19:37, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi there, 

PLEASE explain why you have not refunded me. This is theft. 

On Wed, Feb 18, 2026 at 11:07 AM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

You have been saying this for months - I have written reviews, wrote on your social media, nothing helps expedite this 

On Tue, Feb 17, 2026 at 6:55 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

It’s stressful enough waiting for a refund, but watching the exchange rate shift against you adds a whole different layer of pressure. That is definitely not the experience we want for you.

I’m stepping in to investigate this right now to find out exactly where your funds are held up. I’m also looking into how we can expedite the process to minimize any further impact from the market.

I'll stay on top of this until we have a clear answer for you.

Talk soon,

Sam

Customer Support

On Tue, Feb 17, 2026 at 5:36 AM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

How have you still not refunded me? The dollar has literally dropped drastically since making the payment, so I am losing money regardless. Please refund immediately! 

On Fri, Dec 12, 2025 at 3:17 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

Thank you for reaching out, and I truly understand how frustrated you are. You’ve been incredibly patient throughout this process, and I’m very sorry that you’re still waiting  that is never the experience we want for our guests.

I want to reassure you that your refund request is active in our system, and I’ve gone ahead and flagged it again with urgency to our team. We are a small team working through an unusually high volume of refunds, and I completely understand how upsetting this delay feels on your end.

Please know that your refund is not being ignored, and this is not a fraudulent situation. We are working to resolve every refund as quickly as possible. I will keep monitoring your request and update you the moment I see any movement.

I truly appreciate your patience, even if it has understandably run thin, and I’m here if you need anything else.

Best,
Amanda

On Tue, Dec 9, 2025 at 9:40 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

If my refund isn’t processed this week, I’m writing reviews everywhere to share my experience, I have been more than patient.

I will also have to go to my bank and tell them the charge was fraudulent.

Sort it out please. 

Sent from my iPhone

On 27 Nov 2025, at 01:04, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Wed, Nov 26, 2025 at 9:47 AM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

Following up on the refund, again. 

On Wed, Nov 19, 2025 at 9:56 PM Chelsea Ilunga <chelsdaw@gmail.com> wrote:

Okay, I will continue waiting. Not much more I can do but yes, the refund will be appreciated. And if anyone can give me an ETA, that would be great

On Wed, Nov 19, 2025 at 9:25 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Chelsea,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity, especially given how important that amount is for you back home. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Victoria

Customer Support

On Tue, Nov 18, 2025 at 2:11 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

I just want to understand what’s happening on your end to make it take WEEKS. I get you have high volumes but I have now complained multiple times, what’s stopping you from hitting refund on my transaction? 

It took a couple seconds for me to pay and for you to have my money and I work in hospitality where we process refunds daily so I am a bit lost as to why even at a high volume your refunds can take this long to even just process- Nevermind the reflection time. I am living in South Africa where you are now holding onto R7000 in our currency. To put it into perspective, that’s a months worth of food for a 2 person household. My holiday in New York has ended and back to reality I go so needing that money to return for an experience I didn’t get to enjoy, something I splurged on and was really excited for. I just want to close this off and move on with my life.

Sent from my iPhone

On 18 Nov 2025, at 21:57, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I hear you and I’m truly sorry this has felt repetitive and impersonal. That’s never my intention.

You deserve more than a copy-paste response, especially after everything you’ve been through. I want you to know that your refund is still in progress, and I’ve personally flagged it again to make sure it stays on our radar. We’re managing a high volume right now, but that doesn’t excuse the delay or the lack of clarity.

I’ll continue to keep an eye on your request and follow up as soon as I see movement. Thank you for sticking with us through this—we’re doing everything we can to make it right.

Warmly,
Amanda

On Tue, Nov 18, 2025 at 10:50 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

You keep saying the same script over and over again.

Sent from my iPhone

On 18 Nov 2025, at 18:41, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Mon, Nov 17, 2025 at 3:23 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Still waiting. Please process the refund, I need the money returned. 

Sent from my iPhone

On 12 Nov 2025, at 20:03, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

Thank you for your candid feedback. I completely understand why the lack of a definitive timeline for your refund is raising concerns, and I truly apologize that this is causing you to feel this way.

I want to sincerely assure you that we are treating your request with the utmost urgency. Your refund has been prioritized within our system. As soon as we have a concrete update regarding the processing and expected date for the funds to be returned to your account, we will contact you immediately.

We appreciate you continuing to bear with us as we work to resolve this.

Best,

Liz

On Tue, Nov 11, 2025 at 1:54 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

I’m sorry, the only reason it feels scammy is the fact that you can’t tell me when it will be processed which is a red flag to me.

Sent from my iPhone

On 11 Nov 2025, at 20:44, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea,

I want to sincerely apologize for the delay in response and for the frustration this situation has caused. I completely understand your concern, and I want to reassure you that this is not a scam we’re a small team working hard to make things right for every guest affected by the recent cancellations.

At this time, I don’t have a confirmed timeframe for your refund, but I’ve made sure your request is flagged to our team and being prioritized. I know this has taken longer than expected, and I’m truly sorry for the inconvenience.

You’ll receive a confirmation email and refund receipt as soon as it’s finalized. Thank you again for your patience and understanding.

Best,
Amanda

On Tue, Nov 11, 2025 at 9:38 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

What is the timeframe of this happening? Starting to think this was a scam.

Please refund immediately. 

Sent from my iPhone

On 11 Nov 2025, at 18:40, Fork Film <newyork@forknfilm.com> wrote:



Hi Chelsea, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Sun, Nov 9, 2025 at 10:57 PM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Following up on my refund please 

Sent from my iPhone

On 25 Oct 2025, at 00:46, Fork Film <newyork@forknfilm.com> wrote:



Dear Chelsea, 

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Thu, Oct 23, 2025 at 8:28 AM Chelsea Dawson <chelsdaw@gmail.com> wrote:

Hi there,

We would need to be refunded as we are only in New York for 2 weeks. This is really disappointing.

Please confirm when refunded

Warm Regards,

Chelsea

Sent from my iPhone

On 22 Oct 2025, at 19:37, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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