Re: Fork n' Film Los Angeles Reservation - Important Announcement

Hi Kassandra,

Please accept my apologies for the delay. We are currently a small team managing a high volume of inquiries, and I appreciate your patience.

I would like to get you in contact with a manager to further assist you. Could you please provide your phone number and the best time to reach you? I will send your information over to her as soon as she is back in the office.

Best regards,
Alex

On Sat, Jun 27, 2026 at 12:08 PM Kassandra Ortega <kassandraortega93@gmail.com> wrote:

Hello, 

I am completely frustrated with being led on about my refund for $614.98. It will be a year that I have been patiently waiting and communicating with you. As many times as I have been told it would not be overlooked, it has. Your company continues to have events and make profit, yet fails to provide good customer service for potential returning customers who have been let down by cancellations. I no longer understand the "delay" in getting a return. It has become an excuse. I would appreciate it if I could get in contact with a manager or someone who will not feed me lies as this issue should be escalated. I love supporting small businesses and supporting growth, but this is the worst customer service I have ever experienced. 

Thank you, 

Kassandra Ortega

On Sat, Feb 21, 2026 at 8:44 AM Fork Film <losangeles@forknfilm.com> wrote:

Dear Kassandra,

Thank you for continuing to reach out regarding your refund. We understand your frustration and concerns regarding the delay, especially since you paid for VIP tickets. I can assure you that your order has been flagged for a full refund of $614.98 and that our team has not overlooked your request.

On our end, refunds go through multiple internal steps before being processed, and recently, we have been experiencing some delays. We are sincerely sorry for how this has affected you. Our team is working diligently to get through each and every refund request as fast as they can. 

I know waiting isn't ideal, but we'll let you know as soon as we have an update. If there is anything else we can help you with in the meantime, please let us know. 

Warm regards,

Sierra 

On Thu, Feb 19, 2026 at 9:24 PM Kassandra Ortega <kassandraortega93@gmail.com> wrote:

Hello, 

It’s going to be another two months since my last email. Please provide a better time frame on when I can expect my refund. I understood there would be a delay, but this is taking quite some time. Please understand these were not cheap tickets, especially VIP seats and the website clearly states refunds would be issued if the show was cancelled. I would just appreciate to get this resolved as soon as possible. 

Thank you for your time. 

On Tue, Dec 30, 2025 at 1:19 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Kassandra,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

Liz

On Mon, Dec 29, 2025 at 10:25 AM Kassandra Ortega <kassandraortega93@gmail.com> wrote:

Hello, 

It is going to be two months since I first requested a refund. I am not sure on why this is taking so long. Please provide me with an update on when this will be done.

Thank you. 

On Tue, Nov 18, 2025 at 11:09 AM Fork Film <losangeles@forknfilm.com> wrote:

Dear Kassandra,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

Refunds are still being processed in the order they were received, and while we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains in queue and is a top priority.

We’ll notify you as soon as it’s been completed and will include a copy of your refund receipt at that time.

Thank you again for your understanding and patience.

Warm Regards,

The Fork n’ Film Team

On Mon, Nov 17, 2025 at 7:49 PM Kassandra Ortega <kassandraortega93@gmail.com> wrote:

Hello, 

I was just wondering the status of my refund. 

Thank you. 

On Fri, Oct 31, 2025 at 2:38 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Kassandra,

Thank you for letting us know your decision. We understand you'd like to proceed with the refund, and we will certainly process this for you.

Please note that we are currently managing a high volume of requests, but we will send you updates regarding your refund as soon as we have them.

We truly appreciate your understanding and continued support. We hope to see you again at Fork n' Film in the near future!

Thanks,

Liz

On Fri, Oct 31, 2025 at 1:22 PM Kassandra Ortega <kassandraortega93@gmail.com> wrote:

Thank you for the update. I really appreciate your help with this. I did check the added movies as well but I will go ahead and proceed with the refund.

Thank you. 

On Fri, Oct 31, 2025 at 12:20 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Kassandra,

I understand this news is disappointing, and I'm sorry for any inconvenience this has caused.

We have recently added additional movies, which are now available to view on our website. Please feel free to check them out. If you would prefer, we can certainly proceed with a refund for your tickets. Please let me know how you would like to proceed.

Thanks,

Liz

On Fri, Oct 31, 2025 at 4:53 AM Kassandra Ortega <kassandraortega93@gmail.com> wrote:

Hi Amanda, 

Awww that’s disappointing. 

Is it possible to just get a refund on our tickets?  

On Fri, Oct 24, 2025 at 3:38 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Kassandra, 
Thank you so much for your message, and no worries at all about the missed call!

The Nightmare Before Christmas is no longer showing this season, but we’re excited to share that it will be making a return for Spooky Spring Break we’ll be announcing those dates soon.

The list I provided includes our current reschedule options, but we’re always working to add more.

Thanks again for being part of Fork N Film we can’t wait to welcome you back!

All my best,
Amanda

On Thu, Oct 23, 2025 at 12:49 PM Kassandra Ortega <kassandraortega93@gmail.com> wrote:

Hello, 

Sorry I missed your call. Is the nightmare before Christmas no longer showing at all? 

Is the list you provided the only showings available? 

Thank you . 

On Wed, Oct 22, 2025 at 3:30 PM Fork n' Film Los Angeles <losangeles@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Polar Express 11/28/25 - 6:30PM 11/29/25 - 1:30PM 11/29/25 - 6:30PM 11/30/25 - 1:30PM 11/30/25 - 6:30PM   Grinch 12/6/25 - 1:30PM 12/6/25 - 6:30PM 12/6/25 - 1:30PM 12/7/25 - 6:30PM 12/12/25 - 6:30PM 12/13/25 - 1:30PM 12/14/25 - 1:30PM 12/14/25 - 6:30PM   Elf 12/19/25 - 6:30PM 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/21/25 - 1:30PM 12/21/25 - 6:30PM 12/19/25 - 6:30PM 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/21/25 - 1:30PM 12/21/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM 12/28/25 - 1:30PM 12/28/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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