Re: Fork n' Film Portland Reservation - Important Announcement

Dear Mariah,

I sincerely apologize for the unacceptable delay you experienced. I understand that waiting over three months is incredibly frustrating, especially as you need these funds for your family.

Please know that I have immediately escalated your case to our senior management team for a direct and final resolution. I will monitor this process and follow up with a status update, including a specific timeline and any available tracking details, once I have that information.

Thank you for giving us this final opportunity to make this right. We truly appreciate your patience.

Warm regards,

Alex

On Sat, Feb 28, 2026 at 12:25 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

It is now February 28th and I am expecting a refund in my account today - please confirm.

I understand a delay, but this has now been 4 months and that exceeds any acceptable delay.

I will be writing a review for Fork N Film on Google, yelp, and any other platform to share what an excruciating experience this has been

Mariah David

206.235.2415

On Mon, Feb 9, 2026, 1:27 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I am very sorry for the continued delay in processing your refund. We are a small team managing a high volume of requests, but I understand that the time elapsed since your event was cancelled is significant.

I have placed your request on our priority list to ensure it is handled as quickly as possible. I am monitoring this closely and will provide you with an update as soon as I receive word from our internal team.

Thank you for your patience.

Best,

Alex

On Mon, Feb 9, 2026 at 8:35 AM Mariah David <mariahdavid05@gmail.com> wrote:

Again checking in. 

It has been 2 weeks since our last correspondence and 3 and a half months since the event was cacelled and a refunded was confirmed.

Please confirm this money can be refunded to me by the end of February - I am pursuing what legal actions I have to get this money as I feel that Fork N Film is purposely delaying my refund

On Tue, Jan 27, 2026 at 11:49 AM Fork Film <portland@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Tue, Jan 27, 2026 at 9:25 AM Mariah David <mariahdavid05@gmail.com> wrote:

Please update me on the status of this refund.

On Thu, Jan 15, 2026 at 9:27 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am not able to book new tickets and my family very much needs these funds returned to us. 

Please priotize this refund as much as possible. I understand the backlog, but I feel that 3 months is enough time to process electronic refunds. If this continues to be delayed, I will be sure to share with my friends and social media netwowkrs how disappointing it has been to work with Fork N Film after our scheduled weekend show was cancelled and how difficult it has been to get a refund.

I look forward to Fork N Film making this right

On Wed, Jan 14, 2026 at 4:56 PM Fork Film <portland@forknfilm.com> wrote:

Hello Mariah,

Thank you so much for following up, and truly, we are very sorry for the continued delay. We completely understand how frustrating this has been, especially given how long you have already been waiting.

While we do not yet have a confirmed timeline to share, please know that your refund remains an active priority and has not been overlooked. Our team is actively working through outstanding refunds and is taking the necessary steps to ensure this is fully resolved as soon as possible.

We sincerely appreciate your patience and grace during this process. As soon as your refund is finalized, you will receive confirmation immediately.

If you decide you would prefer to rebook your tickets instead, we would be more than happy to assist and, as a gesture of goodwill, provide a complimentary upgrade to VIP tickets.

Thank you for your understanding as we work through this. Please know we truly value you and appreciate your patience.

Warm regards,
Esperanza

On Fri, Jan 2, 2026 at 11:37 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am checking in again on this refund - can you give me an update?

Mariah David

206.235.2415

On Tue, Dec 9, 2025, 9:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I sincerely apologize for the delay and completely understand how important it is to have this refund processed, especially with the holidays approaching and wanting to buy gifts for your kids. I know waiting more than a month has been frustrating.

Please know that your refund request has been flagged with our team, and we are working through them as quickly as possible. While I don’t have an exact timeframe to provide right now, I assure you that your refund will be issued.

Thank you so much for your patience and understanding as we finalize this process.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 11:09 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I understand the process for this refund is long, but I am hoping to get this money back before buying gifts for my kids - can you update me on when to expect this? It has been more than a month at this point.

Mariah David

206.235.2415

On Mon, Nov 24, 2025, 5:08 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Mon, Nov 24, 2025 at 10:31 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I have not yet seen a refund for *The Nightmare Before Christmas* - do you have an update on this?

On Thu, Oct 30, 2025 at 11:25 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your understanding.

Refunds are currently taking longer than usual as we are processing a high volume of requests. While I don't have a specific timeframe to share at the moment, please be assured that your refund for *The Nightmare Before Christmas* is in progress. I will keep you updated on its status.

We truly appreciate your support as part of the Fork n' Film family and hope to welcome you back for a future experience.

Best,

Liz

On Thu, Oct 30, 2025 at 11:18 AM Mariah David <mariahdavid05@gmail.com> wrote:

Thank you Liz,

Please proceed with the refund - I dont think a call is needed.

I understand this may take time - when should I expect to check back in on this for my tracking?

On Thu, Oct 30, 2025 at 10:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your message.

We understand that making the trip from Seattle to Portland with childcare arrangements is a significant undertaking, and we sincerely apologize for any inconvenience caused by the temporary pause in our shows.

We can certainly process your refund request for *The Nightmare Before Christmas*. I can get that started for you right away. Please note that due to a high volume of requests, it may take a little time to complete the processing.

Please let me know if you would still like a call to discuss this further, or if you feel this has adequately addressed your request.

Thanks,

Liz

On Tue, Oct 28, 2025 at 7:37 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi - 

Thank you for getting back to me,

Is there a chance I can get a refund? I live in Seattle so making a trip to Portland and getting a babysitter for my kids is not an easy task 

I am available to talk tomorrow before 3pm

Mariah David

206.235.2415

On Tue, Oct 28, 2025, 3:15 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for getting back to us. We understand you were unavailable and appreciate you reaching out.

Regarding your reservation for *The Nightmare Before Christmas*, we have a few options for rescheduling, including our upcoming holiday lineup for *Ratatouille*, and *Elf*, with various showtimes available in November and December. If there's any others you're interested in, let me know.

Please let us know if you would prefer to discuss these options over the phone, and if so, what time would be best for us to call you tonight or tomorrow before 6 PM PDT.

Thanks,

Fork Film

On Sat, Oct 25, 2025 at 6:18 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I was unavailable before today. 

Please give me a call back anytime tonight or tomorrow before 6pm would be best

Mariah David

206.235.2415

On Wed, Oct 22, 2025, 2:24 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement  Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket to The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Ratatouille 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/29/25 - 1:30PM 111/29/25 - 6:30PM   Grinch 12/5/25 - 6:30PM 12/12/25 - 6:30PM   Elf 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

On Mon, Feb 9, 2026, 1:27 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I am very sorry for the continued delay in processing your refund. We are a small team managing a high volume of requests, but I understand that the time elapsed since your event was cancelled is significant.

I have placed your request on our priority list to ensure it is handled as quickly as possible. I am monitoring this closely and will provide you with an update as soon as I receive word from our internal team.

Thank you for your patience.

Best,

Alex

On Mon, Feb 9, 2026 at 8:35 AM Mariah David <mariahdavid05@gmail.com> wrote:

Again checking in. 

It has been 2 weeks since our last correspondence and 3 and a half months since the event was cacelled and a refunded was confirmed.

Please confirm this money can be refunded to me by the end of February - I am pursuing what legal actions I have to get this money as I feel that Fork N Film is purposely delaying my refund

On Tue, Jan 27, 2026 at 11:49 AM Fork Film <portland@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Tue, Jan 27, 2026 at 9:25 AM Mariah David <mariahdavid05@gmail.com> wrote:

Please update me on the status of this refund.

On Thu, Jan 15, 2026 at 9:27 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am not able to book new tickets and my family very much needs these funds returned to us. 

Please priotize this refund as much as possible. I understand the backlog, but I feel that 3 months is enough time to process electronic refunds. If this continues to be delayed, I will be sure to share with my friends and social media netwowkrs how disappointing it has been to work with Fork N Film after our scheduled weekend show was cancelled and how difficult it has been to get a refund.

I look forward to Fork N Film making this right

On Wed, Jan 14, 2026 at 4:56 PM Fork Film <portland@forknfilm.com> wrote:

Hello Mariah,

Thank you so much for following up, and truly, we are very sorry for the continued delay. We completely understand how frustrating this has been, especially given how long you have already been waiting.

While we do not yet have a confirmed timeline to share, please know that your refund remains an active priority and has not been overlooked. Our team is actively working through outstanding refunds and is taking the necessary steps to ensure this is fully resolved as soon as possible.

We sincerely appreciate your patience and grace during this process. As soon as your refund is finalized, you will receive confirmation immediately.

If you decide you would prefer to rebook your tickets instead, we would be more than happy to assist and, as a gesture of goodwill, provide a complimentary upgrade to VIP tickets.

Thank you for your understanding as we work through this. Please know we truly value you and appreciate your patience.

Warm regards,
Esperanza

On Fri, Jan 2, 2026 at 11:37 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am checking in again on this refund - can you give me an update?

Mariah David

206.235.2415

On Tue, Dec 9, 2025, 9:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I sincerely apologize for the delay and completely understand how important it is to have this refund processed, especially with the holidays approaching and wanting to buy gifts for your kids. I know waiting more than a month has been frustrating.

Please know that your refund request has been flagged with our team, and we are working through them as quickly as possible. While I don’t have an exact timeframe to provide right now, I assure you that your refund will be issued.

Thank you so much for your patience and understanding as we finalize this process.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 11:09 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I understand the process for this refund is long, but I am hoping to get this money back before buying gifts for my kids - can you update me on when to expect this? It has been more than a month at this point.

Mariah David

206.235.2415

On Mon, Nov 24, 2025, 5:08 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Mon, Nov 24, 2025 at 10:31 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I have not yet seen a refund for *The Nightmare Before Christmas* - do you have an update on this?

On Thu, Oct 30, 2025 at 11:25 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your understanding.

Refunds are currently taking longer than usual as we are processing a high volume of requests. While I don't have a specific timeframe to share at the moment, please be assured that your refund for *The Nightmare Before Christmas* is in progress. I will keep you updated on its status.

We truly appreciate your support as part of the Fork n' Film family and hope to welcome you back for a future experience.

Best,

Liz

On Thu, Oct 30, 2025 at 11:18 AM Mariah David <mariahdavid05@gmail.com> wrote:

Thank you Liz,

Please proceed with the refund - I dont think a call is needed.

I understand this may take time - when should I expect to check back in on this for my tracking?

On Thu, Oct 30, 2025 at 10:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your message.

We understand that making the trip from Seattle to Portland with childcare arrangements is a significant undertaking, and we sincerely apologize for any inconvenience caused by the temporary pause in our shows.

We can certainly process your refund request for *The Nightmare Before Christmas*. I can get that started for you right away. Please note that due to a high volume of requests, it may take a little time to complete the processing.

Please let me know if you would still like a call to discuss this further, or if you feel this has adequately addressed your request.

Thanks,

Liz

On Tue, Oct 28, 2025 at 7:37 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi - 

Thank you for getting back to me,

Is there a chance I can get a refund? I live in Seattle so making a trip to Portland and getting a babysitter for my kids is not an easy task 

I am available to talk tomorrow before 3pm

Mariah David

206.235.2415

On Tue, Oct 28, 2025, 3:15 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for getting back to us. We understand you were unavailable and appreciate you reaching out.

Regarding your reservation for *The Nightmare Before Christmas*, we have a few options for rescheduling, including our upcoming holiday lineup for *Ratatouille*, and *Elf*, with various showtimes available in November and December. If there's any others you're interested in, let me know.

Please let us know if you would prefer to discuss these options over the phone, and if so, what time would be best for us to call you tonight or tomorrow before 6 PM PDT.

Thanks,

Fork Film

On Sat, Oct 25, 2025 at 6:18 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I was unavailable before today. 

Please give me a call back anytime tonight or tomorrow before 6pm would be best

Mariah David

206.235.2415

On Wed, Oct 22, 2025, 2:24 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement  Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket to The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Ratatouille 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/29/25 - 1:30PM 111/29/25 - 6:30PM   Grinch 12/5/25 - 6:30PM 12/12/25 - 6:30PM   Elf 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

Hi Mariah,

Thank you for following up.

I am continuing to push for an escalation on your refund for The Nightmare Before Christmas. We are currently waiting for a final update from our billing department, and as soon as we hear back from them, I will notify you immediately.

We appreciate your continued patience as we work to resolve this.

Best regards,

Alex

On Mon, Mar 23, 2026 at 8:49 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I wanted to check in on this refund again - any update?

Mariah David

206.235.2415

On Tue, Mar 3, 2026, 12:10 PM Fork Film <portland@forknfilm.com> wrote:

Dear Mariah,

I sincerely apologize for the unacceptable delay you experienced. I understand that waiting over three months is incredibly frustrating, especially as you need these funds for your family.

Please know that I have immediately escalated your case to our senior management team for a direct and final resolution. I will monitor this process and follow up with a status update, including a specific timeline and any available tracking details, once I have that information.

Thank you for giving us this final opportunity to make this right. We truly appreciate your patience.

Warm regards,

Alex

On Sat, Feb 28, 2026 at 12:25 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

It is now February 28th and I am expecting a refund in my account today - please confirm.

I understand a delay, but this has now been 4 months and that exceeds any acceptable delay.

I will be writing a review for Fork N Film on Google, yelp, and any other platform to share what an excruciating experience this has been

Mariah David

206.235.2415

On Mon, Feb 9, 2026, 1:27 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I am very sorry for the continued delay in processing your refund. We are a small team managing a high volume of requests, but I understand that the time elapsed since your event was cancelled is significant.

I have placed your request on our priority list to ensure it is handled as quickly as possible. I am monitoring this closely and will provide you with an update as soon as I receive word from our internal team.

Thank you for your patience.

Best,

Alex

On Mon, Feb 9, 2026 at 8:35 AM Mariah David <mariahdavid05@gmail.com> wrote:

Again checking in. 

It has been 2 weeks since our last correspondence and 3 and a half months since the event was cacelled and a refunded was confirmed.

Please confirm this money can be refunded to me by the end of February - I am pursuing what legal actions I have to get this money as I feel that Fork N Film is purposely delaying my refund

On Tue, Jan 27, 2026 at 11:49 AM Fork Film <portland@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Tue, Jan 27, 2026 at 9:25 AM Mariah David <mariahdavid05@gmail.com> wrote:

Please update me on the status of this refund.

On Thu, Jan 15, 2026 at 9:27 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am not able to book new tickets and my family very much needs these funds returned to us. 

Please priotize this refund as much as possible. I understand the backlog, but I feel that 3 months is enough time to process electronic refunds. If this continues to be delayed, I will be sure to share with my friends and social media netwowkrs how disappointing it has been to work with Fork N Film after our scheduled weekend show was cancelled and how difficult it has been to get a refund.

I look forward to Fork N Film making this right

On Wed, Jan 14, 2026 at 4:56 PM Fork Film <portland@forknfilm.com> wrote:

Hello Mariah,

Thank you so much for following up, and truly, we are very sorry for the continued delay. We completely understand how frustrating this has been, especially given how long you have already been waiting.

While we do not yet have a confirmed timeline to share, please know that your refund remains an active priority and has not been overlooked. Our team is actively working through outstanding refunds and is taking the necessary steps to ensure this is fully resolved as soon as possible.

We sincerely appreciate your patience and grace during this process. As soon as your refund is finalized, you will receive confirmation immediately.

If you decide you would prefer to rebook your tickets instead, we would be more than happy to assist and, as a gesture of goodwill, provide a complimentary upgrade to VIP tickets.

Thank you for your understanding as we work through this. Please know we truly value you and appreciate your patience.

Warm regards,
Esperanza

On Fri, Jan 2, 2026 at 11:37 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am checking in again on this refund - can you give me an update?

Mariah David

206.235.2415

On Tue, Dec 9, 2025, 9:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I sincerely apologize for the delay and completely understand how important it is to have this refund processed, especially with the holidays approaching and wanting to buy gifts for your kids. I know waiting more than a month has been frustrating.

Please know that your refund request has been flagged with our team, and we are working through them as quickly as possible. While I don’t have an exact timeframe to provide right now, I assure you that your refund will be issued.

Thank you so much for your patience and understanding as we finalize this process.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 11:09 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I understand the process for this refund is long, but I am hoping to get this money back before buying gifts for my kids - can you update me on when to expect this? It has been more than a month at this point.

Mariah David

206.235.2415

On Mon, Nov 24, 2025, 5:08 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Mon, Nov 24, 2025 at 10:31 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I have not yet seen a refund for *The Nightmare Before Christmas* - do you have an update on this?

On Thu, Oct 30, 2025 at 11:25 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your understanding.

Refunds are currently taking longer than usual as we are processing a high volume of requests. While I don't have a specific timeframe to share at the moment, please be assured that your refund for *The Nightmare Before Christmas* is in progress. I will keep you updated on its status.

We truly appreciate your support as part of the Fork n' Film family and hope to welcome you back for a future experience.

Best,

Liz

On Thu, Oct 30, 2025 at 11:18 AM Mariah David <mariahdavid05@gmail.com> wrote:

Thank you Liz,

Please proceed with the refund - I dont think a call is needed.

I understand this may take time - when should I expect to check back in on this for my tracking?

On Thu, Oct 30, 2025 at 10:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your message.

We understand that making the trip from Seattle to Portland with childcare arrangements is a significant undertaking, and we sincerely apologize for any inconvenience caused by the temporary pause in our shows.

We can certainly process your refund request for *The Nightmare Before Christmas*. I can get that started for you right away. Please note that due to a high volume of requests, it may take a little time to complete the processing.

Please let me know if you would still like a call to discuss this further, or if you feel this has adequately addressed your request.

Thanks,

Liz

On Tue, Oct 28, 2025 at 7:37 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi - 

Thank you for getting back to me,

Is there a chance I can get a refund? I live in Seattle so making a trip to Portland and getting a babysitter for my kids is not an easy task 

I am available to talk tomorrow before 3pm

Mariah David

206.235.2415

On Tue, Oct 28, 2025, 3:15 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for getting back to us. We understand you were unavailable and appreciate you reaching out.

Regarding your reservation for *The Nightmare Before Christmas*, we have a few options for rescheduling, including our upcoming holiday lineup for *Ratatouille*, and *Elf*, with various showtimes available in November and December. If there's any others you're interested in, let me know.

Please let us know if you would prefer to discuss these options over the phone, and if so, what time would be best for us to call you tonight or tomorrow before 6 PM PDT.

Thanks,

Fork Film

On Sat, Oct 25, 2025 at 6:18 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I was unavailable before today. 

Please give me a call back anytime tonight or tomorrow before 6pm would be best

Mariah David

206.235.2415

On Wed, Oct 22, 2025, 2:24 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement  Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket to The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Ratatouille 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/29/25 - 1:30PM 111/29/25 - 6:30PM   Grinch 12/5/25 - 6:30PM 12/12/25 - 6:30PM   Elf 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

On Mon, Feb 9, 2026, 1:27 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I am very sorry for the continued delay in processing your refund. We are a small team managing a high volume of requests, but I understand that the time elapsed since your event was cancelled is significant.

I have placed your request on our priority list to ensure it is handled as quickly as possible. I am monitoring this closely and will provide you with an update as soon as I receive word from our internal team.

Thank you for your patience.

Best,

Alex

On Mon, Feb 9, 2026 at 8:35 AM Mariah David <mariahdavid05@gmail.com> wrote:

Again checking in. 

It has been 2 weeks since our last correspondence and 3 and a half months since the event was cacelled and a refunded was confirmed.

Please confirm this money can be refunded to me by the end of February - I am pursuing what legal actions I have to get this money as I feel that Fork N Film is purposely delaying my refund

On Tue, Jan 27, 2026 at 11:49 AM Fork Film <portland@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Tue, Jan 27, 2026 at 9:25 AM Mariah David <mariahdavid05@gmail.com> wrote:

Please update me on the status of this refund.

On Thu, Jan 15, 2026 at 9:27 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am not able to book new tickets and my family very much needs these funds returned to us. 

Please priotize this refund as much as possible. I understand the backlog, but I feel that 3 months is enough time to process electronic refunds. If this continues to be delayed, I will be sure to share with my friends and social media netwowkrs how disappointing it has been to work with Fork N Film after our scheduled weekend show was cancelled and how difficult it has been to get a refund.

I look forward to Fork N Film making this right

On Wed, Jan 14, 2026 at 4:56 PM Fork Film <portland@forknfilm.com> wrote:

Hello Mariah,

Thank you so much for following up, and truly, we are very sorry for the continued delay. We completely understand how frustrating this has been, especially given how long you have already been waiting.

While we do not yet have a confirmed timeline to share, please know that your refund remains an active priority and has not been overlooked. Our team is actively working through outstanding refunds and is taking the necessary steps to ensure this is fully resolved as soon as possible.

We sincerely appreciate your patience and grace during this process. As soon as your refund is finalized, you will receive confirmation immediately.

If you decide you would prefer to rebook your tickets instead, we would be more than happy to assist and, as a gesture of goodwill, provide a complimentary upgrade to VIP tickets.

Thank you for your understanding as we work through this. Please know we truly value you and appreciate your patience.

Warm regards,
Esperanza

On Fri, Jan 2, 2026 at 11:37 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am checking in again on this refund - can you give me an update?

Mariah David

206.235.2415

On Tue, Dec 9, 2025, 9:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I sincerely apologize for the delay and completely understand how important it is to have this refund processed, especially with the holidays approaching and wanting to buy gifts for your kids. I know waiting more than a month has been frustrating.

Please know that your refund request has been flagged with our team, and we are working through them as quickly as possible. While I don’t have an exact timeframe to provide right now, I assure you that your refund will be issued.

Thank you so much for your patience and understanding as we finalize this process.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 11:09 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I understand the process for this refund is long, but I am hoping to get this money back before buying gifts for my kids - can you update me on when to expect this? It has been more than a month at this point.

Mariah David

206.235.2415

On Mon, Nov 24, 2025, 5:08 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Mon, Nov 24, 2025 at 10:31 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I have not yet seen a refund for *The Nightmare Before Christmas* - do you have an update on this?

On Thu, Oct 30, 2025 at 11:25 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your understanding.

Refunds are currently taking longer than usual as we are processing a high volume of requests. While I don't have a specific timeframe to share at the moment, please be assured that your refund for *The Nightmare Before Christmas* is in progress. I will keep you updated on its status.

We truly appreciate your support as part of the Fork n' Film family and hope to welcome you back for a future experience.

Best,

Liz

On Thu, Oct 30, 2025 at 11:18 AM Mariah David <mariahdavid05@gmail.com> wrote:

Thank you Liz,

Please proceed with the refund - I dont think a call is needed.

I understand this may take time - when should I expect to check back in on this for my tracking?

On Thu, Oct 30, 2025 at 10:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your message.

We understand that making the trip from Seattle to Portland with childcare arrangements is a significant undertaking, and we sincerely apologize for any inconvenience caused by the temporary pause in our shows.

We can certainly process your refund request for *The Nightmare Before Christmas*. I can get that started for you right away. Please note that due to a high volume of requests, it may take a little time to complete the processing.

Please let me know if you would still like a call to discuss this further, or if you feel this has adequately addressed your request.

Thanks,

Liz

On Tue, Oct 28, 2025 at 7:37 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi - 

Thank you for getting back to me,

Is there a chance I can get a refund? I live in Seattle so making a trip to Portland and getting a babysitter for my kids is not an easy task 

I am available to talk tomorrow before 3pm

Mariah David

206.235.2415

On Tue, Oct 28, 2025, 3:15 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for getting back to us. We understand you were unavailable and appreciate you reaching out.

Regarding your reservation for *The Nightmare Before Christmas*, we have a few options for rescheduling, including our upcoming holiday lineup for *Ratatouille*, and *Elf*, with various showtimes available in November and December. If there's any others you're interested in, let me know.

Please let us know if you would prefer to discuss these options over the phone, and if so, what time would be best for us to call you tonight or tomorrow before 6 PM PDT.

Thanks,

Fork Film

On Sat, Oct 25, 2025 at 6:18 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I was unavailable before today. 

Please give me a call back anytime tonight or tomorrow before 6pm would be best

Mariah David

206.235.2415

On Wed, Oct 22, 2025, 2:24 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement  Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket to The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Ratatouille 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/29/25 - 1:30PM 111/29/25 - 6:30PM   Grinch 12/5/25 - 6:30PM 12/12/25 - 6:30PM   Elf 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

It has been 2 months since I last received a notification from you, and 7 months since the event I paid for was cancelled - Please confirm that my refund for the payment of this event is forthcoming.

On Tue, Mar 24, 2026 at 12:17 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for following up.

I am continuing to push for an escalation on your refund for The Nightmare Before Christmas. We are currently waiting for a final update from our billing department, and as soon as we hear back from them, I will notify you immediately.

We appreciate your continued patience as we work to resolve this.

Best regards,

Alex

On Mon, Mar 23, 2026 at 8:49 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I wanted to check in on this refund again - any update?

Mariah David

206.235.2415

On Tue, Mar 3, 2026, 12:10 PM Fork Film <portland@forknfilm.com> wrote:

Dear Mariah,

I sincerely apologize for the unacceptable delay you experienced. I understand that waiting over three months is incredibly frustrating, especially as you need these funds for your family.

Please know that I have immediately escalated your case to our senior management team for a direct and final resolution. I will monitor this process and follow up with a status update, including a specific timeline and any available tracking details, once I have that information.

Thank you for giving us this final opportunity to make this right. We truly appreciate your patience.

Warm regards,

Alex

On Sat, Feb 28, 2026 at 12:25 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

It is now February 28th and I am expecting a refund in my account today - please confirm.

I understand a delay, but this has now been 4 months and that exceeds any acceptable delay.

I will be writing a review for Fork N Film on Google, yelp, and any other platform to share what an excruciating experience this has been

Mariah David

206.235.2415

On Mon, Feb 9, 2026, 1:27 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I am very sorry for the continued delay in processing your refund. We are a small team managing a high volume of requests, but I understand that the time elapsed since your event was cancelled is significant.

I have placed your request on our priority list to ensure it is handled as quickly as possible. I am monitoring this closely and will provide you with an update as soon as I receive word from our internal team.

Thank you for your patience.

Best,

Alex

On Mon, Feb 9, 2026 at 8:35 AM Mariah David <mariahdavid05@gmail.com> wrote:

Again checking in. 

It has been 2 weeks since our last correspondence and 3 and a half months since the event was cacelled and a refunded was confirmed.

Please confirm this money can be refunded to me by the end of February - I am pursuing what legal actions I have to get this money as I feel that Fork N Film is purposely delaying my refund

On Tue, Jan 27, 2026 at 11:49 AM Fork Film <portland@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Tue, Jan 27, 2026 at 9:25 AM Mariah David <mariahdavid05@gmail.com> wrote:

Please update me on the status of this refund.

On Thu, Jan 15, 2026 at 9:27 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am not able to book new tickets and my family very much needs these funds returned to us. 

Please priotize this refund as much as possible. I understand the backlog, but I feel that 3 months is enough time to process electronic refunds. If this continues to be delayed, I will be sure to share with my friends and social media netwowkrs how disappointing it has been to work with Fork N Film after our scheduled weekend show was cancelled and how difficult it has been to get a refund.

I look forward to Fork N Film making this right

On Wed, Jan 14, 2026 at 4:56 PM Fork Film <portland@forknfilm.com> wrote:

Hello Mariah,

Thank you so much for following up, and truly, we are very sorry for the continued delay. We completely understand how frustrating this has been, especially given how long you have already been waiting.

While we do not yet have a confirmed timeline to share, please know that your refund remains an active priority and has not been overlooked. Our team is actively working through outstanding refunds and is taking the necessary steps to ensure this is fully resolved as soon as possible.

We sincerely appreciate your patience and grace during this process. As soon as your refund is finalized, you will receive confirmation immediately.

If you decide you would prefer to rebook your tickets instead, we would be more than happy to assist and, as a gesture of goodwill, provide a complimentary upgrade to VIP tickets.

Thank you for your understanding as we work through this. Please know we truly value you and appreciate your patience.

Warm regards,
Esperanza

On Fri, Jan 2, 2026 at 11:37 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am checking in again on this refund - can you give me an update?

Mariah David

206.235.2415

On Tue, Dec 9, 2025, 9:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I sincerely apologize for the delay and completely understand how important it is to have this refund processed, especially with the holidays approaching and wanting to buy gifts for your kids. I know waiting more than a month has been frustrating.

Please know that your refund request has been flagged with our team, and we are working through them as quickly as possible. While I don’t have an exact timeframe to provide right now, I assure you that your refund will be issued.

Thank you so much for your patience and understanding as we finalize this process.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 11:09 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I understand the process for this refund is long, but I am hoping to get this money back before buying gifts for my kids - can you update me on when to expect this? It has been more than a month at this point.

Mariah David

206.235.2415

On Mon, Nov 24, 2025, 5:08 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Mon, Nov 24, 2025 at 10:31 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I have not yet seen a refund for *The Nightmare Before Christmas* - do you have an update on this?

On Thu, Oct 30, 2025 at 11:25 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your understanding.

Refunds are currently taking longer than usual as we are processing a high volume of requests. While I don't have a specific timeframe to share at the moment, please be assured that your refund for *The Nightmare Before Christmas* is in progress. I will keep you updated on its status.

We truly appreciate your support as part of the Fork n' Film family and hope to welcome you back for a future experience.

Best,

Liz

On Thu, Oct 30, 2025 at 11:18 AM Mariah David <mariahdavid05@gmail.com> wrote:

Thank you Liz,

Please proceed with the refund - I dont think a call is needed.

I understand this may take time - when should I expect to check back in on this for my tracking?

On Thu, Oct 30, 2025 at 10:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your message.

We understand that making the trip from Seattle to Portland with childcare arrangements is a significant undertaking, and we sincerely apologize for any inconvenience caused by the temporary pause in our shows.

We can certainly process your refund request for *The Nightmare Before Christmas*. I can get that started for you right away. Please note that due to a high volume of requests, it may take a little time to complete the processing.

Please let me know if you would still like a call to discuss this further, or if you feel this has adequately addressed your request.

Thanks,

Liz

On Tue, Oct 28, 2025 at 7:37 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi - 

Thank you for getting back to me,

Is there a chance I can get a refund? I live in Seattle so making a trip to Portland and getting a babysitter for my kids is not an easy task 

I am available to talk tomorrow before 3pm

Mariah David

206.235.2415

On Tue, Oct 28, 2025, 3:15 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for getting back to us. We understand you were unavailable and appreciate you reaching out.

Regarding your reservation for *The Nightmare Before Christmas*, we have a few options for rescheduling, including our upcoming holiday lineup for *Ratatouille*, and *Elf*, with various showtimes available in November and December. If there's any others you're interested in, let me know.

Please let us know if you would prefer to discuss these options over the phone, and if so, what time would be best for us to call you tonight or tomorrow before 6 PM PDT.

Thanks,

Fork Film

On Sat, Oct 25, 2025 at 6:18 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I was unavailable before today. 

Please give me a call back anytime tonight or tomorrow before 6pm would be best

Mariah David

206.235.2415

On Wed, Oct 22, 2025, 2:24 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement  Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket to The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Ratatouille 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/29/25 - 1:30PM 111/29/25 - 6:30PM   Grinch 12/5/25 - 6:30PM 12/12/25 - 6:30PM   Elf 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

--

Mariah David

206.235.2415

On Mon, Feb 9, 2026, 1:27 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I am very sorry for the continued delay in processing your refund. We are a small team managing a high volume of requests, but I understand that the time elapsed since your event was cancelled is significant.

I have placed your request on our priority list to ensure it is handled as quickly as possible. I am monitoring this closely and will provide you with an update as soon as I receive word from our internal team.

Thank you for your patience.

Best,

Alex

On Mon, Feb 9, 2026 at 8:35 AM Mariah David <mariahdavid05@gmail.com> wrote:

Again checking in. 

It has been 2 weeks since our last correspondence and 3 and a half months since the event was cacelled and a refunded was confirmed.

Please confirm this money can be refunded to me by the end of February - I am pursuing what legal actions I have to get this money as I feel that Fork N Film is purposely delaying my refund

On Tue, Jan 27, 2026 at 11:49 AM Fork Film <portland@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Tue, Jan 27, 2026 at 9:25 AM Mariah David <mariahdavid05@gmail.com> wrote:

Please update me on the status of this refund.

On Thu, Jan 15, 2026 at 9:27 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am not able to book new tickets and my family very much needs these funds returned to us. 

Please priotize this refund as much as possible. I understand the backlog, but I feel that 3 months is enough time to process electronic refunds. If this continues to be delayed, I will be sure to share with my friends and social media netwowkrs how disappointing it has been to work with Fork N Film after our scheduled weekend show was cancelled and how difficult it has been to get a refund.

I look forward to Fork N Film making this right

On Wed, Jan 14, 2026 at 4:56 PM Fork Film <portland@forknfilm.com> wrote:

Hello Mariah,

Thank you so much for following up, and truly, we are very sorry for the continued delay. We completely understand how frustrating this has been, especially given how long you have already been waiting.

While we do not yet have a confirmed timeline to share, please know that your refund remains an active priority and has not been overlooked. Our team is actively working through outstanding refunds and is taking the necessary steps to ensure this is fully resolved as soon as possible.

We sincerely appreciate your patience and grace during this process. As soon as your refund is finalized, you will receive confirmation immediately.

If you decide you would prefer to rebook your tickets instead, we would be more than happy to assist and, as a gesture of goodwill, provide a complimentary upgrade to VIP tickets.

Thank you for your understanding as we work through this. Please know we truly value you and appreciate your patience.

Warm regards,
Esperanza

On Fri, Jan 2, 2026 at 11:37 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I am checking in again on this refund - can you give me an update?

Mariah David

206.235.2415

On Tue, Dec 9, 2025, 9:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

I sincerely apologize for the delay and completely understand how important it is to have this refund processed, especially with the holidays approaching and wanting to buy gifts for your kids. I know waiting more than a month has been frustrating.

Please know that your refund request has been flagged with our team, and we are working through them as quickly as possible. While I don’t have an exact timeframe to provide right now, I assure you that your refund will be issued.

Thank you so much for your patience and understanding as we finalize this process.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 11:09 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I understand the process for this refund is long, but I am hoping to get this money back before buying gifts for my kids - can you update me on when to expect this? It has been more than a month at this point.

Mariah David

206.235.2415

On Mon, Nov 24, 2025, 5:08 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Mon, Nov 24, 2025 at 10:31 AM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I have not yet seen a refund for *The Nightmare Before Christmas* - do you have an update on this?

On Thu, Oct 30, 2025 at 11:25 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your understanding.

Refunds are currently taking longer than usual as we are processing a high volume of requests. While I don't have a specific timeframe to share at the moment, please be assured that your refund for *The Nightmare Before Christmas* is in progress. I will keep you updated on its status.

We truly appreciate your support as part of the Fork n' Film family and hope to welcome you back for a future experience.

Best,

Liz

On Thu, Oct 30, 2025 at 11:18 AM Mariah David <mariahdavid05@gmail.com> wrote:

Thank you Liz,

Please proceed with the refund - I dont think a call is needed.

I understand this may take time - when should I expect to check back in on this for my tracking?

On Thu, Oct 30, 2025 at 10:14 AM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for your message.

We understand that making the trip from Seattle to Portland with childcare arrangements is a significant undertaking, and we sincerely apologize for any inconvenience caused by the temporary pause in our shows.

We can certainly process your refund request for *The Nightmare Before Christmas*. I can get that started for you right away. Please note that due to a high volume of requests, it may take a little time to complete the processing.

Please let me know if you would still like a call to discuss this further, or if you feel this has adequately addressed your request.

Thanks,

Liz

On Tue, Oct 28, 2025 at 7:37 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi - 

Thank you for getting back to me,

Is there a chance I can get a refund? I live in Seattle so making a trip to Portland and getting a babysitter for my kids is not an easy task 

I am available to talk tomorrow before 3pm

Mariah David

206.235.2415

On Tue, Oct 28, 2025, 3:15 PM Fork Film <portland@forknfilm.com> wrote:

Hi Mariah,

Thank you for getting back to us. We understand you were unavailable and appreciate you reaching out.

Regarding your reservation for *The Nightmare Before Christmas*, we have a few options for rescheduling, including our upcoming holiday lineup for *Ratatouille*, and *Elf*, with various showtimes available in November and December. If there's any others you're interested in, let me know.

Please let us know if you would prefer to discuss these options over the phone, and if so, what time would be best for us to call you tonight or tomorrow before 6 PM PDT.

Thanks,

Fork Film

On Sat, Oct 25, 2025 at 6:18 PM Mariah David <mariahdavid05@gmail.com> wrote:

Hi there,

I was unavailable before today. 

Please give me a call back anytime tonight or tomorrow before 6pm would be best

Mariah David

206.235.2415

On Wed, Oct 22, 2025, 2:24 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement  Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket to The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Ratatouille 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/28/25 - 6:30PM 11/29/25 - 1:30PM 111/29/25 - 6:30PM   Grinch 12/5/25 - 6:30PM 12/12/25 - 6:30PM   Elf 12/20/25 - 1:30PM 12/20/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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Mariah David

206.235.2415

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Mariah David

206.235.2415

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Mariah David

206.235.2415

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Mariah David

206.235.2415

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Mariah David

206.235.2415

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Mariah David

206.235.2415