Re: Fork n' Film NYC Reservation - Important Announcement

Hi Fork nfilm,

Hope the email finds you well. I am reaching out regarding the cancellation of Ratatouille in October for November show. 

At this point, I do want to note that I have been waiting three months for my refund, which has been quite frustrating. Given the extended delay, I would now prefer to move forward with rebooking instead of continuing to wait for the refund.

If possible, I would like to rebook for the March 8th showing of Ratatouille. Please let me know the next steps to make this change, and whether any additional information is needed from me.

Thank you again for your assistance, and I look forward to resolving this soon.

Regards, 

Jocey Philip 

On Thu, Dec 18, 2025 at 11:00 PM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi, 

Thank you so much for your kind and detailed message. I really appreciate you taking the time to explain everything, and I understand that these things can take longer than expected, especially with a small team.

 I was only reaching out multiple times because I was wondering whether you might know a general sense of timing for when the refund would be completed. Only because it would just help me plan on my end, but I completely understand if things are still moving through the process. Sorry for the inconvenience. 

Thank you again for your transparency and for keeping me in the loop. I truly appreciate it.

Best wishes,

Jocey P. 

On Thu, Dec 18, 2025 at 8:24 PM Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Thu, Dec 18, 2025 at 12:16 PM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi Fork n’ Film team,

Hope this email finds you well. I am reaching out regarding my refund from Ratatouille that was cancelled. It’s reaching close to two months at this time and still have not had an updates regarding my refund. Can you please update me? This delay is concerning as I have been waiting patiently. 

Thank you, 

Jocey Philip 

On Wed, Dec 3, 2025 at 3:34 PM Fork Film <newyork@forknfilm.com> wrote:

Hi, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Tue, Dec 2, 2025 at 8:38 AM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi Amanda, 

Hi i have still not received my refund from Fork n film for Ratatouille. Can you please give me an update regarding this. Thank you.

Jocey Philip 

On Mon, Nov 10, 2025 at 5:39 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Jhansi,

Thank you so much for your message, and I want to sincerely apologize again for the cancellation of your event. We completely understand your decision to request a refund, and we’re truly sorry we weren’t able to reschedule you at this time.

Our team is currently managing a high volume of calls and emails, so refunds are taking longer than usual to process. That said, we’ve flagged your request and will stay in touch with updates along the way.

If you do decide to change your mind and rebook instead, we’d love to upgrade your tickets to a VIP experience at no cost—just our way of making things right and ensuring your next Fork N Film evening feels extra special.

We genuinely appreciate your support and hope to welcome you back when the timing feels right.

Best,
Amanda

On Sat, Nov 8, 2025 at 7:58 AM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi Liz, 

Thanks for getting back to me! I think I want to get a full refund at this time. Thank you so much. 

Best regards, 

Jocey Philip 

On Tue, Nov 4, 2025 at 6:39 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Jocey,

Happy to clarify. You can reschedule and keep the discount for any film of your choice or get a full refund.

Which option works best for you?

Thanks,
Liz

On Sat, Nov 1, 2025 at 4:02 PM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi, 

I appreciate the email regarding the change in schedule for tomorrow’s Ratatouille Fork n’ film. Can you please clarify the options I have regarding the purchase of my tickets? I bought the tickets during a discount drop for Halloween and was wondering if the will be honored if I pick another show. Is there an option for a full refund? 

Thank you, 

Jocey Philip

On Wed, Oct 22, 2025 at 7:37 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Sam, 

Thank you so much for your message and for taking care of the rebooking! I really appreciate your help and I’m excited for the March 8th Ratatouille showing.

I just wanted to clarify that I had previously paid for three tickets. I’ll also need one additional ticket for this date, so I wanted to check on how the compensation or credit for the three tickets would work and the best way to add the extra ticket.

Thanks again for all your help—I’m really looking forwards to it. 

I am enclosing evidence of the tickets I bought previously. 

Regards,

Jocey Philip 

On Wed, Jan 28, 2026 at 5:15 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Jocey,

I hope you are having a wonderful day!

Thank you so very much for reaching out, and I want to send you a huge, heartfelt thank you for all of your incredible patience over these past few months. I completely understand how frustrating that wait has been, and I am so grateful that you are choosing to stay a part of the Fork n' Film family.

I think rebooking is a fantastic idea! I have gone ahead and processed that for you, and your tickets for the March 8th showing of Ratatouille are attached below.

We are so excited to have you join us for the new date, and we will make sure it is an absolutely magical experience for you. Please let me know if there is anything else at all that I can help you with!

Warm regards,

Sam

Customer Support

On Wed, Jan 28, 2026 at 7:58 AM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi Fork nfilm,

Hope the email finds you well. I am reaching out regarding the cancellation of Ratatouille in October for November show. 

At this point, I do want to note that I have been waiting three months for my refund, which has been quite frustrating. Given the extended delay, I would now prefer to move forward with rebooking instead of continuing to wait for the refund.

If possible, I would like to rebook for the March 8th showing of Ratatouille. Please let me know the next steps to make this change, and whether any additional information is needed from me.

Thank you again for your assistance, and I look forward to resolving this soon.

Regards, 

Jocey Philip 

On Thu, Dec 18, 2025 at 11:00 PM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi, 

Thank you so much for your kind and detailed message. I really appreciate you taking the time to explain everything, and I understand that these things can take longer than expected, especially with a small team.

 I was only reaching out multiple times because I was wondering whether you might know a general sense of timing for when the refund would be completed. Only because it would just help me plan on my end, but I completely understand if things are still moving through the process. Sorry for the inconvenience. 

Thank you again for your transparency and for keeping me in the loop. I truly appreciate it.

Best wishes,

Jocey P. 

On Thu, Dec 18, 2025 at 8:24 PM Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Thu, Dec 18, 2025 at 12:16 PM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi Fork n’ Film team,

Hope this email finds you well. I am reaching out regarding my refund from Ratatouille that was cancelled. It’s reaching close to two months at this time and still have not had an updates regarding my refund. Can you please update me? This delay is concerning as I have been waiting patiently. 

Thank you, 

Jocey Philip 

On Wed, Dec 3, 2025 at 3:34 PM Fork Film <newyork@forknfilm.com> wrote:

Hi, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Tue, Dec 2, 2025 at 8:38 AM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi Amanda, 

Hi i have still not received my refund from Fork n film for Ratatouille. Can you please give me an update regarding this. Thank you.

Jocey Philip 

On Mon, Nov 10, 2025 at 5:39 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Jhansi,

Thank you so much for your message, and I want to sincerely apologize again for the cancellation of your event. We completely understand your decision to request a refund, and we’re truly sorry we weren’t able to reschedule you at this time.

Our team is currently managing a high volume of calls and emails, so refunds are taking longer than usual to process. That said, we’ve flagged your request and will stay in touch with updates along the way.

If you do decide to change your mind and rebook instead, we’d love to upgrade your tickets to a VIP experience at no cost—just our way of making things right and ensuring your next Fork N Film evening feels extra special.

We genuinely appreciate your support and hope to welcome you back when the timing feels right.

Best,
Amanda

On Sat, Nov 8, 2025 at 7:58 AM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi Liz, 

Thanks for getting back to me! I think I want to get a full refund at this time. Thank you so much. 

Best regards, 

Jocey Philip 

On Tue, Nov 4, 2025 at 6:39 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Jocey,

Happy to clarify. You can reschedule and keep the discount for any film of your choice or get a full refund.

Which option works best for you?

Thanks,
Liz

On Sat, Nov 1, 2025 at 4:02 PM Jhansi Rani <therealestpa1025@gmail.com> wrote:

Hi, 

I appreciate the email regarding the change in schedule for tomorrow’s Ratatouille Fork n’ film. Can you please clarify the options I have regarding the purchase of my tickets? I bought the tickets during a discount drop for Halloween and was wondering if the will be honored if I pick another show. Is there an option for a full refund? 

Thank you, 

Jocey Philip

On Wed, Oct 22, 2025 at 7:37 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.