Re: Fork n' Film San Francisco Reservation - Important Announcement

Hi Karen,

Awesome,

Here is your coupon code that is reflecting in LA, this coupon code does not expire until you redeem it if you need any help or have any questions please let me know

Coupon code:  ADKARRENFERRAEA Best, Amanda

On Fri, Dec 26, 2025 at 10:25 AM Karen Ferra <kferra9600@gmail.com> wrote:

Let’s do all three in  Los Angeles 

K Ferra

On Fri, Dec 26, 2025 at 9:13 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen,

Thank you so much for reaching out, and I really appreciate your patience while we work through everything.

I do see three tickets under your name  two for the 11/28 showing and one for the later showing. Yes, we can absolutely issue a coupon credit covering all three tickets so you can reschedule for a future Fork n’ Film experience.

Please let me know which location you’d prefer to use the credit for, Los Angeles or San Francisco  and I’ll take care of the rest on my end.

Thank you again for your understanding, and I look forward to getting this set up for you.

Warmly,
Amanda

On Wed, Dec 24, 2025 at 2:26 PM Karen Ferra <kferra9600@gmail.com> wrote:

Hi Amanda 

I believe you spoke with Jacky regarding the 12/28 showing refund 

Would it be possible since no refunds have been issued as of yet for the 11/28 showing (2 tickets) and the. The 12/28 showing (1 ticket ) for me . Could I just been issued credit for 3 tickets to a showing for locations Los Angeles or San Francisco. 

K Ferra

On Fri, Dec 19, 2025 at 12:53 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen,

Thank you for following up, and I’m sorry for the continued delay. I want to let you know that I’ve flagged our team about the refund request for the November 28th event as well, in addition to the December 20th reschedule.

I understand how frustrating this wait has been, and I appreciate your patience while we work through this. Please know your request has not been overlooked.

Best,
Amanda

On Fri, Dec 19, 2025 at 10:36 AM Karen Ferra <kferra9600@gmail.com> wrote:

This is for the event that was rescheduled for the dec 20th

I am still waiting for the refund for the canceled event of 11/28

K Ferra

On Fri, Dec 19, 2025 at 10:14 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi there,

I’m truly and sincerely sorry for the delay and for any stress or confusion this caused. I completely understand how frustrating it is to be waiting for important details, and I deeply apologize for the inconvenience.

The San Francisco location for your event is:
562 Bridgeway
Sausalito, CA 94965

Thank you so much for your patience and understanding. Please don’t hesitate to reach out if you need directions, parking information, or anything else at all  I’m here to help.

Best,
Amanda

On Tue, Dec 16, 2025 at 8:56 AM Karen Ferra <kferra9600@gmail.com> wrote:

Hello Amanda 

I understand that refunds are in the works. However it’s been a long time for a refund . 

Can you please issue the refund by end of business today .  Unfortunately this is getting a little out of hand at this point . 

Also we have a reservation for this Saturday for elf - location San Francisco and we have received absolutely no location info for the event.  And it’s in a few days . 

Our emails have gone unanswered 

K Ferra

On Tue, Dec 9, 2025 at 10:31 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen

Thank you for following up, and I sincerely apologize for the delay. At this time, I don’t have a specific time frame I can provide for when your refund will be processed. Please know that our team is actively working through refunds and doing their best to complete them as quickly as possible.

I truly regret the inconvenience this has caused and appreciate your patience and understanding while we finalize the process.

Warm regards,
Amanda

On Tue, Dec 9, 2025 at 7:09 AM Karen Ferra <kferra9600@gmail.com> wrote:

Thank you for following up.

I understand they are working to get the tickets refunded . 

Is it possible to get a date as to when the tickets will be refunded ?   It has been almost a month since we received the notification that the event was canceled . 

On Mon, Dec 8, 2025 at 3:02 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen,

I sincerely apologize for the delay and the frustration this has caused. I completely understand how important it is to receive confirmation, and I regret that you haven’t yet heard back regarding your refund for the November 28th Polar Express showing.

Please know our team is doing their best to work through refunds as quickly as possible. We truly appreciate your patience and understanding as we finalize this process.

Warm regards,
Amanda

On Mon, Dec 8, 2025 at 1:55 PM Karen Ferra <kferra9600@gmail.com> wrote:

Hello;

I would like to follow up on our refund from the November 28th cancellation showing of Polar Express.  I have not received any confirmation of the refund.

Thank you for your assistance.

Karen Ferra

510-913-8772

On Wed, Nov 26, 2025 at 10:55 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen,

Thank you for your message. I want to sincerely apologize again for the cancellation and the inconvenience this has caused you and Pete.

I’ve confirmed that both of your refund requests have been flagged to our team and are being processed. Once finalized, you’ll receive a confirmation email along with refund receipts for your records.

We truly appreciate your patience and understanding as we work to make this right, and we hope to welcome you both back for a smoother, more enjoyable Fork N Film experience in the future.

With appreciation,
Amanda

On Fri, Nov 21, 2025 at 6:37 PM Karen Ferra <kferra9600@gmail.com> wrote:

Also my tickets purchased for Nov 28th was mine and also my husbands Pete Sandoval. 

K Ferra

On Fri, Nov 21, 2025 at 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen,

Thank you so much for reaching out, and I want to sincerely apologize for the cancellation of your November 28th showing. I’ve already flagged your request to our team so that your refund can be processed.

Please rest assured that this cancellation does not affect any of the December showings. Your ticket for Elf on December 20th remains confirmed, and we look forward to welcoming you then.

We truly appreciate your patience and understanding, and I’ll make sure to notify you once your refund has been completed.

Warm regards,
Amanda

On Thu, Nov 20, 2025 at 8:20 PM Karen Ferra <kferra9600@gmail.com> wrote:

Are we able to get a refund for the November 28th showing ?

Also will this affect December showings as well as i have a ticket for elf on December 20th 

K Ferra

On Thu, Nov 20, 2025 at 8:09 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   We recently sent this email with the incorrect dates and we apologize for any confusion. Below are the correct details regarding your upcoming reservation.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th & 29th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. You are also welcome to reply to this email if you prefer.   We’re excited to share our upcoming Fork n’ Film lineup! If you'd like to book tickets for one of the shows below instead, just let us know and we'll be happy to take care of the rest.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.