Re: Fork n' Film NYC Reservation - Important Announcement

Hi I still never received a refund for the tickets I purchased for the showing of the polar express . So I was wondering if I can still take the deal to get complimentary vip upgraded seats instead. I would like to use it for the March 8th 6:30pm showing of Ratatouille.

Thank you 

On Dec 8, 2025, at 3:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Sun, Dec 7, 2025 at 11:17 AM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi, how long will it take to receive the refund for the showing. 

-Thank you 

Cheick Dembele 

On Nov 26, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Cheick,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Wed, Nov 26, 2025 at 2:04 PM Cheick Dembele <cdembele15@gmail.com> wrote:

You can process a full refund for the tickets. 

Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 26, 2025, at 4:19 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

We are sorry to hear you prefer to cancel. We can process a full refund for your ticket, or we can send you a coupon code for a future event if you change your mind.

Please let us know how you'd like to proceed.

Warmly,

Liz

On Wed, Nov 26, 2025 at 9:48 AM Shack Banks <cdembele15@gmail.com> wrote:

Hi,

So unfortunate was looking forward to it but we understand. I’d like to just cancel the tickets. 

- Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Yes that works too. Thank you for that. 

Sent from my iPhone

On Jan 21, 2026, at 12:27 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Thank you so much for reaching out! I am so incredibly grateful for your patience and for your willingness to reschedule with us—it truly means a lot that you’re giving us the chance to make this right for you.

I would absolutely love to get you set up with those complimentary VIP upgraded seats! However, I just checked our seating chart for the March 8th showing of Ratatouille at 6:30 PM, and unfortunately, that specific time is already at full capacity.

Because I really want to make sure you get the VIP experience you deserve, I have gone ahead and put our very last remaining VIP tickets on hold for you for the March 6th showing at 6:30 PM instead. Would you be able to be a little flexible with your plans and attend on that Friday evening? If that works for you, just let me know and I will send those tickets over to your inbox immediately!

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 3:11 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi I still never received a refund for the tickets I purchased for the showing of the polar express . So I was wondering if I can still take the deal to get complimentary vip upgraded seats instead. I would like to use it for the March 8th 6:30pm showing of Ratatouille.

Thank you 

On Dec 8, 2025, at 3:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Sun, Dec 7, 2025 at 11:17 AM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi, how long will it take to receive the refund for the showing. 

-Thank you 

Cheick Dembele 

On Nov 26, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Cheick,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Wed, Nov 26, 2025 at 2:04 PM Cheick Dembele <cdembele15@gmail.com> wrote:

You can process a full refund for the tickets. 

Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 26, 2025, at 4:19 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

We are sorry to hear you prefer to cancel. We can process a full refund for your ticket, or we can send you a coupon code for a future event if you change your mind.

Please let us know how you'd like to proceed.

Warmly,

Liz

On Wed, Nov 26, 2025 at 9:48 AM Shack Banks <cdembele15@gmail.com> wrote:

Hi,

So unfortunate was looking forward to it but we understand. I’d like to just cancel the tickets. 

- Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi, thank you for locking those tickets in for me. I appreciate it. I did notice on the ticket it says General admission classic. Is that okay even though you set me up for the vip?

Sent from my iPhone

On Jan 22, 2026, at 12:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Attached below are your upgraded VIP tickets for Ratatouille on 3/6 at 6:30PM in NYC. We cannot wait to make it up to you and share in the magic!

Warm regards,

Sam

Customer Support

On Wed, Jan 21, 2026 at 1:55 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Yes that works too. Thank you for that. 

Sent from my iPhone

On Jan 21, 2026, at 12:27 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Thank you so much for reaching out! I am so incredibly grateful for your patience and for your willingness to reschedule with us—it truly means a lot that you’re giving us the chance to make this right for you.

I would absolutely love to get you set up with those complimentary VIP upgraded seats! However, I just checked our seating chart for the March 8th showing of Ratatouille at 6:30 PM, and unfortunately, that specific time is already at full capacity.

Because I really want to make sure you get the VIP experience you deserve, I have gone ahead and put our very last remaining VIP tickets on hold for you for the March 6th showing at 6:30 PM instead. Would you be able to be a little flexible with your plans and attend on that Friday evening? If that works for you, just let me know and I will send those tickets over to your inbox immediately!

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 3:11 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi I still never received a refund for the tickets I purchased for the showing of the polar express . So I was wondering if I can still take the deal to get complimentary vip upgraded seats instead. I would like to use it for the March 8th 6:30pm showing of Ratatouille.

Thank you 

On Dec 8, 2025, at 3:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Sun, Dec 7, 2025 at 11:17 AM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi, how long will it take to receive the refund for the showing. 

-Thank you 

Cheick Dembele 

On Nov 26, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Cheick,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Wed, Nov 26, 2025 at 2:04 PM Cheick Dembele <cdembele15@gmail.com> wrote:

You can process a full refund for the tickets. 

Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 26, 2025, at 4:19 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

We are sorry to hear you prefer to cancel. We can process a full refund for your ticket, or we can send you a coupon code for a future event if you change your mind.

Please let us know how you'd like to proceed.

Warmly,

Liz

On Wed, Nov 26, 2025 at 9:48 AM Shack Banks <cdembele15@gmail.com> wrote:

Hi,

So unfortunate was looking forward to it but we understand. I’d like to just cancel the tickets. 

- Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

<tickets (49).pdf>

Hi I just wanted to verify if my shellfish and avocado allergy was put in for my booking to Shrek on March 15th and my booking for ratatouille on March 6th. Should have two tickets bought for each show but only one ticket has the allergy. Shellian has no allergies and Cheick has the shellfish and avocado allergy.

Thank you 

Cheick Dembele 

On Jan 22, 2026, at 1:36 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Thank you for your question. Please rest assured that your tickets are indeed for the VIP experience. While the ticket itself may list "General Admission," your reservation has been manually upgraded in our system to include the VIP seating and amenities as promised.

We look forward to seeing you on March 6th!

Warm regards,
Sam

On Thu, Jan 22, 2026 at 1:02 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi, thank you for locking those tickets in for me. I appreciate it. I did notice on the ticket it says General admission classic. Is that okay even though you set me up for the vip?

Sent from my iPhone

On Jan 22, 2026, at 12:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Attached below are your upgraded VIP tickets for Ratatouille on 3/6 at 6:30PM in NYC. We cannot wait to make it up to you and share in the magic!

Warm regards,

Sam

Customer Support

On Wed, Jan 21, 2026 at 1:55 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Yes that works too. Thank you for that. 

Sent from my iPhone

On Jan 21, 2026, at 12:27 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Thank you so much for reaching out! I am so incredibly grateful for your patience and for your willingness to reschedule with us—it truly means a lot that you’re giving us the chance to make this right for you.

I would absolutely love to get you set up with those complimentary VIP upgraded seats! However, I just checked our seating chart for the March 8th showing of Ratatouille at 6:30 PM, and unfortunately, that specific time is already at full capacity.

Because I really want to make sure you get the VIP experience you deserve, I have gone ahead and put our very last remaining VIP tickets on hold for you for the March 6th showing at 6:30 PM instead. Would you be able to be a little flexible with your plans and attend on that Friday evening? If that works for you, just let me know and I will send those tickets over to your inbox immediately!

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 3:11 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi I still never received a refund for the tickets I purchased for the showing of the polar express . So I was wondering if I can still take the deal to get complimentary vip upgraded seats instead. I would like to use it for the March 8th 6:30pm showing of Ratatouille.

Thank you 

On Dec 8, 2025, at 3:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Sun, Dec 7, 2025 at 11:17 AM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi, how long will it take to receive the refund for the showing. 

-Thank you 

Cheick Dembele 

On Nov 26, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Cheick,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Wed, Nov 26, 2025 at 2:04 PM Cheick Dembele <cdembele15@gmail.com> wrote:

You can process a full refund for the tickets. 

Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 26, 2025, at 4:19 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

We are sorry to hear you prefer to cancel. We can process a full refund for your ticket, or we can send you a coupon code for a future event if you change your mind.

Please let us know how you'd like to proceed.

Warmly,

Liz

On Wed, Nov 26, 2025 at 9:48 AM Shack Banks <cdembele15@gmail.com> wrote:

Hi,

So unfortunate was looking forward to it but we understand. I’d like to just cancel the tickets. 

- Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

<tickets (49).pdf>

Thank you. Are the allergies noted for the March 6th reservation as well?

Best,

Cheick Dembele 

On Jan 31, 2026, at 2:42 PM, Fork Film <newyork@forknfilm.com> wrote:



Hello Cheick!

Thanks for checking in! I just pulled up your March 15th reservation, and I can confirm that your allergies are noted. If there is anything else I can help you with, please let me know.

We look forward to hosting you!

Warm regards,

Sierra

On Sat, Jan 31, 2026 at 12:09 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi I just wanted to verify if my shellfish and avocado allergy was put in for my booking to Shrek on March 15th and my booking for ratatouille on March 6th. Should have two tickets bought for each show but only one ticket has the allergy. Shellian has no allergies and Cheick has the shellfish and avocado allergy.

Thank you 

Cheick Dembele 

On Jan 22, 2026, at 1:36 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Thank you for your question. Please rest assured that your tickets are indeed for the VIP experience. While the ticket itself may list "General Admission," your reservation has been manually upgraded in our system to include the VIP seating and amenities as promised.

We look forward to seeing you on March 6th!

Warm regards,
Sam

On Thu, Jan 22, 2026 at 1:02 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi, thank you for locking those tickets in for me. I appreciate it. I did notice on the ticket it says General admission classic. Is that okay even though you set me up for the vip?

Sent from my iPhone

On Jan 22, 2026, at 12:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Attached below are your upgraded VIP tickets for Ratatouille on 3/6 at 6:30PM in NYC. We cannot wait to make it up to you and share in the magic!

Warm regards,

Sam

Customer Support

On Wed, Jan 21, 2026 at 1:55 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Yes that works too. Thank you for that. 

Sent from my iPhone

On Jan 21, 2026, at 12:27 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

Thank you so much for reaching out! I am so incredibly grateful for your patience and for your willingness to reschedule with us—it truly means a lot that you’re giving us the chance to make this right for you.

I would absolutely love to get you set up with those complimentary VIP upgraded seats! However, I just checked our seating chart for the March 8th showing of Ratatouille at 6:30 PM, and unfortunately, that specific time is already at full capacity.

Because I really want to make sure you get the VIP experience you deserve, I have gone ahead and put our very last remaining VIP tickets on hold for you for the March 6th showing at 6:30 PM instead. Would you be able to be a little flexible with your plans and attend on that Friday evening? If that works for you, just let me know and I will send those tickets over to your inbox immediately!

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 3:11 PM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi I still never received a refund for the tickets I purchased for the showing of the polar express . So I was wondering if I can still take the deal to get complimentary vip upgraded seats instead. I would like to use it for the March 8th 6:30pm showing of Ratatouille.

Thank you 

On Dec 8, 2025, at 3:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Sun, Dec 7, 2025 at 11:17 AM Cheick Dembele <cdembele15@gmail.com> wrote:

Hi, how long will it take to receive the refund for the showing. 

-Thank you 

Cheick Dembele 

On Nov 26, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Cheick,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Wed, Nov 26, 2025 at 2:04 PM Cheick Dembele <cdembele15@gmail.com> wrote:

You can process a full refund for the tickets. 

Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 26, 2025, at 4:19 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Cheick,

We are sorry to hear you prefer to cancel. We can process a full refund for your ticket, or we can send you a coupon code for a future event if you change your mind.

Please let us know how you'd like to proceed.

Warmly,

Liz

On Wed, Nov 26, 2025 at 9:48 AM Shack Banks <cdembele15@gmail.com> wrote:

Hi,

So unfortunate was looking forward to it but we understand. I’d like to just cancel the tickets. 

- Thank you 

Cheick Dembele 

Sent from my iPhone

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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