Re: Fork N Film-Cancellation of Reservation

Hi Evren,

Thank you so much for your patience. I’d like to provide some clarity regarding your request.

The impacted reservations were booked using your membership benefits, which include one complimentary ticket per film event during your membership year. Because these tickets were provided as part of your membership and not separately purchased, they are not eligible for a monetary refund. The refund option shared in our communications applied only to tickets directly purchased outside of membership benefits.

That said, we absolutely want to make this right where we can. As a gesture of goodwill, we’re happy to honor your request and provide one complimentary ticket per membership for Lilo & Stitch. We hope this gives you something fun to look forward to, and we’d love the opportunity to create a great experience for you.

You should have received your tickets.

We truly appreciate your understanding and your continued support, and we look forward to hosting you soon. 

Best regards,

Alex

On Mon, Mar 23, 2026 at 8:00 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Just following up on the tickets to Lilo and Stitch. I know things take time, but I want to make sure I don't lose this email thread.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Fri, Mar 13, 2026 at 1:13 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Yes, that date and time works for us. And thank you for reassuring me that the second set will still be refunded!

Details:

Name: Katina and Evren Dodd

We both will be drinking alcohol

No dietary restrictions

No accessibility requests

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Fri, Mar 13, 2026 at 11:20 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

We can reschedule you for Lilo and Stitch in Las Vegas on May 23rd at 6:30 PM. Please let us know if this date and time works for you.

To finalize the reservation, please provide the following details:

- Name on reservation:

- Email associated:

- How many in your party will be drinking alcohol?

- Are there any dietary restrictions or food allergies we should be aware of?

- Do you have any accessibility requests (e.g., wheelchair access or other accommodations)?

Regarding the second set of tickets, we will continue with the refund process for now. However, if you decide you would like to switch those to another movie instead, please let us know as soon as possible and we can reschedule them if the refund has not yet been processed.

Best,

Alex

On Tue, Mar 10, 2026 at 1:49 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

We would love to be rescheduled to Lilo and Stitch! Will the second set of tickets still be refunded? Or will we have the ability to switch it to another movie in the future, at least?

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Tue, Mar 10, 2026 at 11:30 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

Thank you for the update. If you would like us to reschedule you for Lilo and Stitch in Las Vegas instead of proceeding with the refund, we certainly can do that for you.

Please let us know if you and Katina would prefer this option.

Best,

Alex

On Fri, Mar 6, 2026 at 3:31 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

That would be much appreciated. Especially because we just saw that Lilo and Stitch is coming to Las Vegas in May.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Thu, Feb 19, 2026 at 9:38 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

I am so sorry for the ongoing delay. I will mention this to our team again in hopes that they can put a rush on your request.

Thank you for your continued patience.

Best,

Alex

On Wed, Feb 18, 2026 at 3:50 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

This email is just to keep this thread from disappearing in my email.

I do understand how much time and effort refunding might take. 

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Mon, Jan 26, 2026 at 1:49 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 1:12 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Is there any update on the tickets me and Katina Dodd are owed from Hocus Pocus and The Polar Express. It's been two months since our original communication and we still haven't received anything.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Tue, Jan 13, 2026 at 1:19 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Just emailing again to ensure that this email does not get lost in my inbox.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Dec 17, 2025 at 4:02 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi there,

I’m really sorry for the continued delay and truly appreciate your patience. You’re not being a pain at all. I completely understand wanting clarity. We’re doing our absolute best to work through everything as quickly as possible.

At the moment, I don’t have a rough timeline I can confidently share, but please know your request hasn’t been forgotten and is still being actively worked on. Thank you so much for your understanding

Best,
Amanda

On Mon, Dec 15, 2025 at 8:00 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Just following up on this again. I don't mean to be a pain but I would just like to know if there's even a rough timeline.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Tue, Dec 2, 2025, 16:46 Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

Thank you so much for your excitement—we’re thrilled to have you joining us for Elf! I sincerely apologize for the delay. We are still working through all of the details, and they should be sent out to you soon.

I truly appreciate your patience, and as soon as everything has been finalized, you’ll receive your confirmation email right away.

Warm regards,
Amanda

On Tue, Dec 2, 2025 at 9:56 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Yeah, we're hoping so too! We're really excited to see Elf!!

Do you know how long it will take to be generated and sent to us?

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Nov 26, 2025 at 3:21 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

So sorry about the issues you've experienced with the cancellations. We are hoping this is the last weekend we have to cancel any shows.

The coupon codes for both you and Katina are being generated now, and we will send them to you as soon as they are ready.

Thank you so much for your patience.

Best,

Liz

On Wed, Nov 26, 2025 at 3:05 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

I would prefer a coupon code for both movies please. We tried to reschedule the original Polar Express cancellation and...as you can see it didn't stick.

Yes, this also applies to Katina.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Nov 26, 2025 at 2:37 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

I see your previous email and apologize for the delay in getting those replacement tickets to you. 

Which films would you like to reschedule for? Or would you prefer a coupon code?

Does this also apply to Katina?

Best,
Liz

On Wed, Nov 26, 2025 at 11:15 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

I already emailed about this. You've cancelled two of our movies (Hocus Pocus and The Polar Express twice). We were told we'd get replacements tickets for any movie (no expiration) for those movies. I've still not received those.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Nov 26, 2025, 09:51 Fork Film <losangeles@forknfilm.com> wrote:

Hello,

This is Fork N Film with a friendly reminder in case you haven’t seen our urgent email about the cancellation of your show this weekend. If you’ve already replied, thank you! If not, please check your inbox and respond at your earliest convenience so we can assist you.

Thank you,
Amanda

Hi,

I just received the email about our Lilo and Stitch movie being cancelled. Am I to assume this means we are being given replacement tickets for this movie? So we are back to the 2 replacement tickets per person?

I understand that the last message I received was saying that we were not entitled to a monetary refund which we had never requested. We had only requested the replacement tickets for the movies that were cancelled on us. So I just want to be sure that we are still receiving those. We're fine waiting for movies to be shown in Las Vegas again. We're fine waiting and figuring out if we can travel to see a movie. That's no problem.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Thu, Mar 26, 2026 at 9:44 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

Thank you so much for your patience. I’d like to provide some clarity regarding your request.

The impacted reservations were booked using your membership benefits, which include one complimentary ticket per film event during your membership year. Because these tickets were provided as part of your membership and not separately purchased, they are not eligible for a monetary refund. The refund option shared in our communications applied only to tickets directly purchased outside of membership benefits.

That said, we absolutely want to make this right where we can. As a gesture of goodwill, we’re happy to honor your request and provide one complimentary ticket per membership for Lilo & Stitch. We hope this gives you something fun to look forward to, and we’d love the opportunity to create a great experience for you.

You should have received your tickets.

We truly appreciate your understanding and your continued support, and we look forward to hosting you soon. 

Best regards,

Alex

On Mon, Mar 23, 2026 at 8:00 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Just following up on the tickets to Lilo and Stitch. I know things take time, but I want to make sure I don't lose this email thread.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Fri, Mar 13, 2026 at 1:13 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Yes, that date and time works for us. And thank you for reassuring me that the second set will still be refunded!

Details:

Name: Katina and Evren Dodd

We both will be drinking alcohol

No dietary restrictions

No accessibility requests

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Fri, Mar 13, 2026 at 11:20 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

We can reschedule you for Lilo and Stitch in Las Vegas on May 23rd at 6:30 PM. Please let us know if this date and time works for you.

To finalize the reservation, please provide the following details:

- Name on reservation:

- Email associated:

- How many in your party will be drinking alcohol?

- Are there any dietary restrictions or food allergies we should be aware of?

- Do you have any accessibility requests (e.g., wheelchair access or other accommodations)?

Regarding the second set of tickets, we will continue with the refund process for now. However, if you decide you would like to switch those to another movie instead, please let us know as soon as possible and we can reschedule them if the refund has not yet been processed.

Best,

Alex

On Tue, Mar 10, 2026 at 1:49 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

We would love to be rescheduled to Lilo and Stitch! Will the second set of tickets still be refunded? Or will we have the ability to switch it to another movie in the future, at least?

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Tue, Mar 10, 2026 at 11:30 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

Thank you for the update. If you would like us to reschedule you for Lilo and Stitch in Las Vegas instead of proceeding with the refund, we certainly can do that for you.

Please let us know if you and Katina would prefer this option.

Best,

Alex

On Fri, Mar 6, 2026 at 3:31 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

That would be much appreciated. Especially because we just saw that Lilo and Stitch is coming to Las Vegas in May.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Thu, Feb 19, 2026 at 9:38 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

I am so sorry for the ongoing delay. I will mention this to our team again in hopes that they can put a rush on your request.

Thank you for your continued patience.

Best,

Alex

On Wed, Feb 18, 2026 at 3:50 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

This email is just to keep this thread from disappearing in my email.

I do understand how much time and effort refunding might take. 

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Mon, Jan 26, 2026 at 1:49 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 1:12 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Is there any update on the tickets me and Katina Dodd are owed from Hocus Pocus and The Polar Express. It's been two months since our original communication and we still haven't received anything.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Tue, Jan 13, 2026 at 1:19 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Just emailing again to ensure that this email does not get lost in my inbox.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Dec 17, 2025 at 4:02 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi there,

I’m really sorry for the continued delay and truly appreciate your patience. You’re not being a pain at all. I completely understand wanting clarity. We’re doing our absolute best to work through everything as quickly as possible.

At the moment, I don’t have a rough timeline I can confidently share, but please know your request hasn’t been forgotten and is still being actively worked on. Thank you so much for your understanding

Best,
Amanda

On Mon, Dec 15, 2025 at 8:00 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Just following up on this again. I don't mean to be a pain but I would just like to know if there's even a rough timeline.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Tue, Dec 2, 2025, 16:46 Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

Thank you so much for your excitement—we’re thrilled to have you joining us for Elf! I sincerely apologize for the delay. We are still working through all of the details, and they should be sent out to you soon.

I truly appreciate your patience, and as soon as everything has been finalized, you’ll receive your confirmation email right away.

Warm regards,
Amanda

On Tue, Dec 2, 2025 at 9:56 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

Yeah, we're hoping so too! We're really excited to see Elf!!

Do you know how long it will take to be generated and sent to us?

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Nov 26, 2025 at 3:21 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

So sorry about the issues you've experienced with the cancellations. We are hoping this is the last weekend we have to cancel any shows.

The coupon codes for both you and Katina are being generated now, and we will send them to you as soon as they are ready.

Thank you so much for your patience.

Best,

Liz

On Wed, Nov 26, 2025 at 3:05 PM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

I would prefer a coupon code for both movies please. We tried to reschedule the original Polar Express cancellation and...as you can see it didn't stick.

Yes, this also applies to Katina.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Nov 26, 2025 at 2:37 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Evren,

I see your previous email and apologize for the delay in getting those replacement tickets to you. 

Which films would you like to reschedule for? Or would you prefer a coupon code?

Does this also apply to Katina?

Best,
Liz

On Wed, Nov 26, 2025 at 11:15 AM Evren Dodd <evren.dodd@alumni.unlv.edu> wrote:

Hi,

I already emailed about this. You've cancelled two of our movies (Hocus Pocus and The Polar Express twice). We were told we'd get replacements tickets for any movie (no expiration) for those movies. I've still not received those.

Thank you for your time,

Evren Dodd

Pronouns: They/them/theirs

On Wed, Nov 26, 2025, 09:51 Fork Film <losangeles@forknfilm.com> wrote:

Hello,

This is Fork N Film with a friendly reminder in case you haven’t seen our urgent email about the cancellation of your show this weekend. If you’ve already replied, thank you! If not, please check your inbox and respond at your earliest convenience so we can assist you.

Thank you,
Amanda