Re: Fork n' Film NYC Reservation - Important Announcement



Hi Amare,

I completely understand, and I truly appreciate you letting me know. While we would have loved the chance to host you for a special night out, I totally respect that your work schedule comes first and that a refund is the best path forward for you right now.

I cannot thank you enough for the incredible patience and kindness you have shown us throughout this entire process. It really means the world to our small team to work with guests as understanding as you, especially when things haven't gone quite as planned. We are so grateful for your grace.

Please rest assured that I am touching base with our billing department today to ensure your refund gets processed. We are going to keep working diligently on this until those funds are safely back with you.

Thank you again for being so wonderful to work with.

Warm regards,
Sam

On Thu, Jan 15, 2026 at 10:06 AM Amare <cbalthazard9@gmail.com> wrote:

Unfortunately I am unable to make it that day that you offered and the other dates listed on the website conflict with work. I would just prefer my refund at this point. 

On Jan 7, 2026, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you so much for reaching out. I am incredibly sorry for the delay regarding your refund from two months ago; that is certainly not the experience we want for you.

We would absolutely love to get you rescheduled for Beauty and the Beast and get that refund processed for you as well. Do you happen to have any flexibility in your schedule to attend the film on Sunday, January 18th at 1:30 PM?

If that time works for you, please let me know and I will take care of everything on our end to get your new reservation set and your refund finalized.

Warmly,

Sam 

Customer Support

On Tue, Jan 6, 2026 at 8:37 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, I still haven’t received an email about a refund for my reservation I made 2 months ago.

Can I just make a reservation for Beauty and the Beast, January 17th or January 18th at 6:30pm.

On Dec 11, 2025, at 7:13 PM, Amare <cbalthazard9@gmail.com> wrote:

Hi, I haven’t received an email confirmation for my refund 

On Dec 1, 2025, at 1:31 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Nov 28, 2025 at 11:57 AM Amare <cbalthazard9@gmail.com> wrote:

Hi,
I’m reaching out regarding my reservation. It was cancelled the first time due to renovations, and after being rescheduled, it has now been cancelled again. This is extremely unfortunate and quite unprofessional. At this point, I would prefer a full refund.

Please let me know when I can expect it to be processed.

Thank you. 

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Amare,

Thank you for following up with us, and please accept our sincerest apologies for the delay. We completely understand your frustration. Waiting since November is certainly not the experience we want for you, especially when the cancellations were entirely outside of your control.

Please know that we are actively looking into this for you. We are currently working with our billing partners to track the status of your request and ensure everything is being handled as quickly as possible on our end.

We truly value your patience and support, and we appreciate you giving us the chance to get this sorted out for you. We will be in touch as soon as we have more information.

Warm regards,

Sam

Customer Support

On Wed, Feb 25, 2026 at 1:42 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, I’m still waiting for a refund that has been pending since November. About three weeks ago, I was informed that it would be processed soon, but I haven’t received any updates and there is still no refund reflected in my bank account. 

It was not my fault that the movie time I selected kept getting cancelled, so I’m unsure why I am still waiting for a refund three months later. Could you please provide an update on the status of this refund?

On Feb 10, 2026, at 1:51 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you for your continued patience. I completely understand your frustration regarding the delay, and I apologize that this has taken longer than expected.

As we discussed, our team has been handling a high volume of requests, but I want to assure you that your refund is a priority. I have followed up directly with our billing department to expedite the process.

Once they have finalized the transaction on our end, you should receive an automated confirmation email. From that point, it typically takes 3–5 business days for the funds to appear in your account, depending on your bank's processing times.

I’ll keep a close eye on this and will notify you as soon as I have a confirmation number from our finance team.

Warm regards,

Sam

Customer Support

On Sat, Feb 7, 2026 at 12:49 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, Can I get an update on the refund 

This has been an ongoing problem since November

On Jan 15, 2026, at 3:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

I completely understand, and I truly appreciate you letting me know. While we would have loved the chance to host you for a special night out, I totally respect that your work schedule comes first and that a refund is the best path forward for you right now.

I cannot thank you enough for the incredible patience and kindness you have shown us throughout this entire process. It really means the world to our small team to work with guests as understanding as you, especially when things haven't gone quite as planned. We are so grateful for your grace.

Please rest assured that I am touching base with our billing department today to ensure your refund gets processed. We are going to keep working diligently on this until those funds are safely back with you.

Thank you again for being so wonderful to work with.

Warm regards,
Sam

On Thu, Jan 15, 2026 at 10:06 AM Amare <cbalthazard9@gmail.com> wrote:

Unfortunately I am unable to make it that day that you offered and the other dates listed on the website conflict with work. I would just prefer my refund at this point. 

On Jan 7, 2026, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you so much for reaching out. I am incredibly sorry for the delay regarding your refund from two months ago; that is certainly not the experience we want for you.

We would absolutely love to get you rescheduled for Beauty and the Beast and get that refund processed for you as well. Do you happen to have any flexibility in your schedule to attend the film on Sunday, January 18th at 1:30 PM?

If that time works for you, please let me know and I will take care of everything on our end to get your new reservation set and your refund finalized.

Warmly,

Sam 

Customer Support

On Tue, Jan 6, 2026 at 8:37 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, I still haven’t received an email about a refund for my reservation I made 2 months ago.

Can I just make a reservation for Beauty and the Beast, January 17th or January 18th at 6:30pm.

On Dec 11, 2025, at 7:13 PM, Amare <cbalthazard9@gmail.com> wrote:

Hi, I haven’t received an email confirmation for my refund 

On Dec 1, 2025, at 1:31 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Nov 28, 2025 at 11:57 AM Amare <cbalthazard9@gmail.com> wrote:

Hi,
I’m reaching out regarding my reservation. It was cancelled the first time due to renovations, and after being rescheduled, it has now been cancelled again. This is extremely unfortunate and quite unprofessional. At this point, I would prefer a full refund.

Please let me know when I can expect it to be processed.

Thank you. 

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello, I am still waiting for an update.

The transaction was able to be taken from my account instantly however it is taking >6 months for the “refund” to go back to my account ? This is extremely unprofessional and unacceptable service 

On Apr 23, 2026, at 4:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

I completely understand wanting to keep an eye on that. Please know that we are actively working on your request right now to ensure everything is handled correctly.

I am personally monitoring the status of your refund, and I will be sure to follow up with you the moment it has been officially processed on our end. From that point, it usually takes about 3 to 5 business days for the funds to appear in your account, depending on your bank.

I’ll be in touch very soon with an update!

Warm regards,

Sam

Customer Support

On Wed, Apr 22, 2026 at 8:19 AM Amare <cbalthazard9@gmail.com> wrote:

Hello, I am following up about a refund I should of received since November 2025 

On Feb 27, 2026, at 1:11 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you for following up with us, and please accept our sincerest apologies for the delay. We completely understand your frustration. Waiting since November is certainly not the experience we want for you, especially when the cancellations were entirely outside of your control.

Please know that we are actively looking into this for you. We are currently working with our billing partners to track the status of your request and ensure everything is being handled as quickly as possible on our end.

We truly value your patience and support, and we appreciate you giving us the chance to get this sorted out for you. We will be in touch as soon as we have more information.

Warm regards,

Sam

Customer Support

On Wed, Feb 25, 2026 at 1:42 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, I’m still waiting for a refund that has been pending since November. About three weeks ago, I was informed that it would be processed soon, but I haven’t received any updates and there is still no refund reflected in my bank account. 

It was not my fault that the movie time I selected kept getting cancelled, so I’m unsure why I am still waiting for a refund three months later. Could you please provide an update on the status of this refund?

On Feb 10, 2026, at 1:51 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you for your continued patience. I completely understand your frustration regarding the delay, and I apologize that this has taken longer than expected.

As we discussed, our team has been handling a high volume of requests, but I want to assure you that your refund is a priority. I have followed up directly with our billing department to expedite the process.

Once they have finalized the transaction on our end, you should receive an automated confirmation email. From that point, it typically takes 3–5 business days for the funds to appear in your account, depending on your bank's processing times.

I’ll keep a close eye on this and will notify you as soon as I have a confirmation number from our finance team.

Warm regards,

Sam

Customer Support

On Sat, Feb 7, 2026 at 12:49 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, Can I get an update on the refund 

This has been an ongoing problem since November

On Jan 15, 2026, at 3:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

I completely understand, and I truly appreciate you letting me know. While we would have loved the chance to host you for a special night out, I totally respect that your work schedule comes first and that a refund is the best path forward for you right now.

I cannot thank you enough for the incredible patience and kindness you have shown us throughout this entire process. It really means the world to our small team to work with guests as understanding as you, especially when things haven't gone quite as planned. We are so grateful for your grace.

Please rest assured that I am touching base with our billing department today to ensure your refund gets processed. We are going to keep working diligently on this until those funds are safely back with you.

Thank you again for being so wonderful to work with.

Warm regards,
Sam

On Thu, Jan 15, 2026 at 10:06 AM Amare <cbalthazard9@gmail.com> wrote:

Unfortunately I am unable to make it that day that you offered and the other dates listed on the website conflict with work. I would just prefer my refund at this point. 

On Jan 7, 2026, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you so much for reaching out. I am incredibly sorry for the delay regarding your refund from two months ago; that is certainly not the experience we want for you.

We would absolutely love to get you rescheduled for Beauty and the Beast and get that refund processed for you as well. Do you happen to have any flexibility in your schedule to attend the film on Sunday, January 18th at 1:30 PM?

If that time works for you, please let me know and I will take care of everything on our end to get your new reservation set and your refund finalized.

Warmly,

Sam 

Customer Support

On Tue, Jan 6, 2026 at 8:37 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, I still haven’t received an email about a refund for my reservation I made 2 months ago.

Can I just make a reservation for Beauty and the Beast, January 17th or January 18th at 6:30pm.

On Dec 11, 2025, at 7:13 PM, Amare <cbalthazard9@gmail.com> wrote:

Hi, I haven’t received an email confirmation for my refund 

On Dec 1, 2025, at 1:31 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Nov 28, 2025 at 11:57 AM Amare <cbalthazard9@gmail.com> wrote:

Hi,
I’m reaching out regarding my reservation. It was cancelled the first time due to renovations, and after being rescheduled, it has now been cancelled again. This is extremely unfortunate and quite unprofessional. At this point, I would prefer a full refund.

Please let me know when I can expect it to be processed.

Thank you. 

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



I would like to see Shrek @6:00pm June 27th 

Instead. 

On Jun 3, 2026, at 12:45 AM, Amare <cbalthazard9@gmail.com> wrote:

Hello, I am still waiting for an update.

The transaction was able to be taken from my account instantly however it is taking >6 months for the “refund” to go back to my account ? This is extremely unprofessional and unacceptable service 

On Apr 23, 2026, at 4:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

I completely understand wanting to keep an eye on that. Please know that we are actively working on your request right now to ensure everything is handled correctly.

I am personally monitoring the status of your refund, and I will be sure to follow up with you the moment it has been officially processed on our end. From that point, it usually takes about 3 to 5 business days for the funds to appear in your account, depending on your bank.

I’ll be in touch very soon with an update!

Warm regards,

Sam

Customer Support

On Wed, Apr 22, 2026 at 8:19 AM Amare <cbalthazard9@gmail.com> wrote:

Hello, I am following up about a refund I should of received since November 2025 

On Feb 27, 2026, at 1:11 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you for following up with us, and please accept our sincerest apologies for the delay. We completely understand your frustration. Waiting since November is certainly not the experience we want for you, especially when the cancellations were entirely outside of your control.

Please know that we are actively looking into this for you. We are currently working with our billing partners to track the status of your request and ensure everything is being handled as quickly as possible on our end.

We truly value your patience and support, and we appreciate you giving us the chance to get this sorted out for you. We will be in touch as soon as we have more information.

Warm regards,

Sam

Customer Support

On Wed, Feb 25, 2026 at 1:42 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, I’m still waiting for a refund that has been pending since November. About three weeks ago, I was informed that it would be processed soon, but I haven’t received any updates and there is still no refund reflected in my bank account. 

It was not my fault that the movie time I selected kept getting cancelled, so I’m unsure why I am still waiting for a refund three months later. Could you please provide an update on the status of this refund?

On Feb 10, 2026, at 1:51 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you for your continued patience. I completely understand your frustration regarding the delay, and I apologize that this has taken longer than expected.

As we discussed, our team has been handling a high volume of requests, but I want to assure you that your refund is a priority. I have followed up directly with our billing department to expedite the process.

Once they have finalized the transaction on our end, you should receive an automated confirmation email. From that point, it typically takes 3–5 business days for the funds to appear in your account, depending on your bank's processing times.

I’ll keep a close eye on this and will notify you as soon as I have a confirmation number from our finance team.

Warm regards,

Sam

Customer Support

On Sat, Feb 7, 2026 at 12:49 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, Can I get an update on the refund 

This has been an ongoing problem since November

On Jan 15, 2026, at 3:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

I completely understand, and I truly appreciate you letting me know. While we would have loved the chance to host you for a special night out, I totally respect that your work schedule comes first and that a refund is the best path forward for you right now.

I cannot thank you enough for the incredible patience and kindness you have shown us throughout this entire process. It really means the world to our small team to work with guests as understanding as you, especially when things haven't gone quite as planned. We are so grateful for your grace.

Please rest assured that I am touching base with our billing department today to ensure your refund gets processed. We are going to keep working diligently on this until those funds are safely back with you.

Thank you again for being so wonderful to work with.

Warm regards,
Sam

On Thu, Jan 15, 2026 at 10:06 AM Amare <cbalthazard9@gmail.com> wrote:

Unfortunately I am unable to make it that day that you offered and the other dates listed on the website conflict with work. I would just prefer my refund at this point. 

On Jan 7, 2026, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Amare,

Thank you so much for reaching out. I am incredibly sorry for the delay regarding your refund from two months ago; that is certainly not the experience we want for you.

We would absolutely love to get you rescheduled for Beauty and the Beast and get that refund processed for you as well. Do you happen to have any flexibility in your schedule to attend the film on Sunday, January 18th at 1:30 PM?

If that time works for you, please let me know and I will take care of everything on our end to get your new reservation set and your refund finalized.

Warmly,

Sam 

Customer Support

On Tue, Jan 6, 2026 at 8:37 PM Amare <cbalthazard9@gmail.com> wrote:

Hello, I still haven’t received an email about a refund for my reservation I made 2 months ago.

Can I just make a reservation for Beauty and the Beast, January 17th or January 18th at 6:30pm.

On Dec 11, 2025, at 7:13 PM, Amare <cbalthazard9@gmail.com> wrote:

Hi, I haven’t received an email confirmation for my refund 

On Dec 1, 2025, at 1:31 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Nov 28, 2025 at 11:57 AM Amare <cbalthazard9@gmail.com> wrote:

Hi,
I’m reaching out regarding my reservation. It was cancelled the first time due to renovations, and after being rescheduled, it has now been cancelled again. This is extremely unfortunate and quite unprofessional. At this point, I would prefer a full refund.

Please let me know when I can expect it to be processed.

Thank you. 

On Nov 20, 2025, at 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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