Re: Fork n' Film San Francisco Reservation - Important Announcement



Hi Delicia,

I am so incredibly sorry to hear that another month has passed without this being resolved. I completely understand your frustration and your urgency to have your money back; it’s been far too long, and I sincerely apologize for the continued wait.

Please know that I am doing everything humanly possible on my end to get this pushed through. I am personally advocating for your refund with our billing team to make sure it doesn't get delayed for another moment.

I’m staying on top of this until it’s completed, and I will notify you the second it’s finalized. Thank you for your continued patience with me while I work to get this settled for you!

Warm regards,

Sam

On Wed, Apr 8, 2026 at 3:28 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

It has again been another month. Can we please get this completed so I can get my money back and please make it happen sooner rather than later. 

Delicia Ortega

On Mar 11, 2026, at 3:36 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Thank you for reaching out again. I want to sincerely apologize for how long this has taken and for the frustration this experience has caused you. I completely hear you - waiting until March is a lot to ask, and I understand why you feel this way.

Please know that we are not trying to give you a repetitive answer to stall; we are a very small team and we are manually processing every single refund to ensure they are handled correctly. Because this isn't an automated system, it is taking us longer than we’d like to get through the queue.

I have your account pulled up right now and am personally following the progress of your request. We truly appreciate the patience you’ve shown so far, and I am doing everything in my power to get this finalized for you ASAP.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 1:01 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello, 

If you could please get my refund sent to me adap. We are now in March. I’ve been very patient and this experience with fork n film has been horrible all together. I would like my refund and should not have to continuously ask for it and be given the exact same answer each time. 

Delicia Ortega

On Feb 25, 2026, at 1:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the continued delay and for not responding to your previous message sooner. We are still managing a high volume of requests, but I understand your frustration given how much time has passed since December.

I am contacting our billing department again right now to get a definitive status on your refund. As soon as they provide me with an update, I will let you know immediately.

Thank you for your ongoing patience.

Best regards,

Alex

On Wed, Feb 25, 2026 at 9:16 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

I am again reaching out to ask about my refund from December. I have reached out several times and still have not gotten a refund, nor did I get a response from my last email. 

Delicia Ortega

On Feb 5, 2026, at 1:28 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Hi, I’m just connecting with our billing department to assure a time frame for your refund. As soon as I have an update, I will let you know.

Thank you for your continued patience.

Best,

Alex

On Thu, Feb 5, 2026 at 10:59 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

hello, 

I wanted to reach out to see where in the process you are giving refunds. It’s been another month and I wanted to follow up with you. Thank you very much.

Delicia Ortega

On Dec 30, 2025, at 11:51 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Tue, Dec 30, 2025 at 10:59 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

Wanted to check in again on the status of my refund. 

Delicia Ortega

On Dec 12, 2025, at 2:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

Thank you for checking in. I’m sorry for the delay we’re actively working through refunds as quickly as possible. At this time, I don’t have a specific timeframe to share, but please know your request is still in progress.

I truly appreciate your patience, and I’ll reach out as soon as there’s an update.

Best,
Amanda

On Fri, Dec 12, 2025 at 1:47 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Thank you,

Do you know when I should expect the refund to be applied?

Delicia Ortega

On Dec 8, 2025, at 2:20 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

Thank you for letting me know, and I completely understand how busy the next few months can be. I’ve flagged your refund request with our team so it can be processed.

We truly apologize for the inconvenience and hope to welcome you back to a future event when the timing works better for you.

Warm regards,
Amanda

On Mon, Dec 8, 2025 at 11:56 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello Amanda, 

Thank you very much. But the next few months are very busy for us so I think it would be just best for us to get a refund and I will pick another time maybe down the road.

Delicia Ortega

On Dec 8, 2025, at 11:44 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the inconvenience and completely understand how difficult the timing is with your schedule. I’ve flagged your refund request with our team so it can be processed.

If you’d prefer, we can also reschedule you for another show, even one that isn’t upcoming so you have flexibility to attend at a time that works best for you. Please let me know if you’d like to change your mind and keep the tickets, and I’ll make sure everything is updated accordingly.

Warm regards,
Amanda

On Fri, Dec 5, 2025 at 7:10 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

I cannot make that I live in Fremont and get off work at 6. I guess I’ll just take a refund. 

Delicia Ortega

On Dec 5, 2025, at 4:37 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the delay in replying. We’ve been working through a high volume of emails, but please know we never want you to feel ignored.

I’d be happy to reschedule you for Friday, December 12th at 6:30 PM. If that date doesn’t work, I can also provide you with a coupon credit equal to the value of your tickets so you can rebook for any future Fork N Film event when the timing is better for you.

Thank you so much for your patience and understanding. We look forward to welcoming you soon for the magical Fork N Film experience you deserve. 

Warm regards,
Amanda

On Thu, Dec 4, 2025 at 9:18 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

What are the next dates that are available so I can rebook? 

Delicia Ortega

On Dec 4, 2025, at 9:10 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. Due to unforeseen circumstances we hav‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   Due to unforeseen circumstances we have cancelled all events for this weekend.This affects your ticket for How the Grinch Stole Christmas, as we have cancelled all shows for December 5th & 6th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. You are also welcome to reply to this email if you prefer.   We’re excited to share our upcoming Fork n’ Film lineup! If you'd like to book tickets for one of the shows below instead, just let us know and we'll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Delicia,

Please accept our sincerest apologies for the delay in getting back to you. We are truly sorry for the silence on our end over the past few months. This is certainly not the experience we want you to have.

We want to get this sorted out for you immediately. Because more than 120 days have passed since your original payment date, our system will no longer allow us to issue a direct refund to your original payment method.

To expedite your refund, could you please let us know if you use Zelle or Venmo? If so, please provide your account details (such as your Venmo username or the email/phone number associated with your Zelle), and we will follow up and process your refund right away.

Thank you so much for your patience and for sticking with us through this.

Warm regards,
Sam
Customer Support

On Fri, May 29, 2026 at 2:55 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

This is now becoming more and more ridiculous I have not heard back from anyone. I have contacted several times monthly and yet another month has passed. 

Delicia Ortega

On Apr 24, 2026, at 3:27 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Thank you for following up. You have been incredibly patient and respectful throughout this process, and I completely agree that the delay you’ve experienced is not acceptable.

I am escalating your request immediately to my management and our finance leadership. I want to make sure your case is reviewed not only for the full refund you are owed but also to address your request for additional compensation for the wait you've endured.

I have shared your feedback regarding the lack of communication with the team so they understand exactly how this has impacted you. I will personally monitor this escalation and follow up with you as soon as I have a response from the leadership team.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 4:21 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

Is there an updated date for this? If not, please escalate this so that I can speak to somebody higher I believe I have waited way too long and not only am I requesting a full refund. I’m also requesting whatever else can be offered. I think that I’ve been rather patient and respectful and that the respect and decency has not been reciprocated.

Delicia Ortega

On Apr 8, 2026, at 1:36 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I am so incredibly sorry to hear that another month has passed without this being resolved. I completely understand your frustration and your urgency to have your money back; it’s been far too long, and I sincerely apologize for the continued wait.

Please know that I am doing everything humanly possible on my end to get this pushed through. I am personally advocating for your refund with our billing team to make sure it doesn't get delayed for another moment.

I’m staying on top of this until it’s completed, and I will notify you the second it’s finalized. Thank you for your continued patience with me while I work to get this settled for you!

Warm regards,

Sam

On Wed, Apr 8, 2026 at 3:28 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

It has again been another month. Can we please get this completed so I can get my money back and please make it happen sooner rather than later. 

Delicia Ortega

On Mar 11, 2026, at 3:36 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Thank you for reaching out again. I want to sincerely apologize for how long this has taken and for the frustration this experience has caused you. I completely hear you - waiting until March is a lot to ask, and I understand why you feel this way.

Please know that we are not trying to give you a repetitive answer to stall; we are a very small team and we are manually processing every single refund to ensure they are handled correctly. Because this isn't an automated system, it is taking us longer than we’d like to get through the queue.

I have your account pulled up right now and am personally following the progress of your request. We truly appreciate the patience you’ve shown so far, and I am doing everything in my power to get this finalized for you ASAP.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 1:01 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello, 

If you could please get my refund sent to me adap. We are now in March. I’ve been very patient and this experience with fork n film has been horrible all together. I would like my refund and should not have to continuously ask for it and be given the exact same answer each time. 

Delicia Ortega

On Feb 25, 2026, at 1:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the continued delay and for not responding to your previous message sooner. We are still managing a high volume of requests, but I understand your frustration given how much time has passed since December.

I am contacting our billing department again right now to get a definitive status on your refund. As soon as they provide me with an update, I will let you know immediately.

Thank you for your ongoing patience.

Best regards,

Alex

On Wed, Feb 25, 2026 at 9:16 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

I am again reaching out to ask about my refund from December. I have reached out several times and still have not gotten a refund, nor did I get a response from my last email. 

Delicia Ortega

On Feb 5, 2026, at 1:28 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Hi, I’m just connecting with our billing department to assure a time frame for your refund. As soon as I have an update, I will let you know.

Thank you for your continued patience.

Best,

Alex

On Thu, Feb 5, 2026 at 10:59 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

hello, 

I wanted to reach out to see where in the process you are giving refunds. It’s been another month and I wanted to follow up with you. Thank you very much.

Delicia Ortega

On Dec 30, 2025, at 11:51 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Tue, Dec 30, 2025 at 10:59 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

Wanted to check in again on the status of my refund. 

Delicia Ortega

On Dec 12, 2025, at 2:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

Thank you for checking in. I’m sorry for the delay we’re actively working through refunds as quickly as possible. At this time, I don’t have a specific timeframe to share, but please know your request is still in progress.

I truly appreciate your patience, and I’ll reach out as soon as there’s an update.

Best,
Amanda

On Fri, Dec 12, 2025 at 1:47 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Thank you,

Do you know when I should expect the refund to be applied?

Delicia Ortega

On Dec 8, 2025, at 2:20 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

Thank you for letting me know, and I completely understand how busy the next few months can be. I’ve flagged your refund request with our team so it can be processed.

We truly apologize for the inconvenience and hope to welcome you back to a future event when the timing works better for you.

Warm regards,
Amanda

On Mon, Dec 8, 2025 at 11:56 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello Amanda, 

Thank you very much. But the next few months are very busy for us so I think it would be just best for us to get a refund and I will pick another time maybe down the road.

Delicia Ortega

On Dec 8, 2025, at 11:44 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the inconvenience and completely understand how difficult the timing is with your schedule. I’ve flagged your refund request with our team so it can be processed.

If you’d prefer, we can also reschedule you for another show, even one that isn’t upcoming so you have flexibility to attend at a time that works best for you. Please let me know if you’d like to change your mind and keep the tickets, and I’ll make sure everything is updated accordingly.

Warm regards,
Amanda

On Fri, Dec 5, 2025 at 7:10 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

I cannot make that I live in Fremont and get off work at 6. I guess I’ll just take a refund. 

Delicia Ortega

On Dec 5, 2025, at 4:37 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the delay in replying. We’ve been working through a high volume of emails, but please know we never want you to feel ignored.

I’d be happy to reschedule you for Friday, December 12th at 6:30 PM. If that date doesn’t work, I can also provide you with a coupon credit equal to the value of your tickets so you can rebook for any future Fork N Film event when the timing is better for you.

Thank you so much for your patience and understanding. We look forward to welcoming you soon for the magical Fork N Film experience you deserve. 

Warm regards,
Amanda

On Thu, Dec 4, 2025 at 9:18 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

What are the next dates that are available so I can rebook? 

Delicia Ortega

On Dec 4, 2025, at 9:10 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. Due to unforeseen circumstances we hav‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   Due to unforeseen circumstances we have cancelled all events for this weekend.This affects your ticket for How the Grinch Stole Christmas, as we have cancelled all shows for December 5th & 6th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. You are also welcome to reply to this email if you prefer.   We’re excited to share our upcoming Fork n’ Film lineup! If you'd like to book tickets for one of the shows below instead, just let us know and we'll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

Thank you so much yes I do have Zelle.

(707) 815-0591 is the number that is registered with my Zelle. 

Delicia Ortega

On Jun 25, 2026, at 9:10 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

Please accept our sincerest apologies for the delay in getting back to you. We are truly sorry for the silence on our end over the past few months. This is certainly not the experience we want you to have.

We want to get this sorted out for you immediately. Because more than 120 days have passed since your original payment date, our system will no longer allow us to issue a direct refund to your original payment method.

To expedite your refund, could you please let us know if you use Zelle or Venmo? If so, please provide your account details (such as your Venmo username or the email/phone number associated with your Zelle), and we will follow up and process your refund right away.

Thank you so much for your patience and for sticking with us through this.

Warm regards,
Sam
Customer Support

On Fri, May 29, 2026 at 2:55 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

This is now becoming more and more ridiculous I have not heard back from anyone. I have contacted several times monthly and yet another month has passed. 

Delicia Ortega

On Apr 24, 2026, at 3:27 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Thank you for following up. You have been incredibly patient and respectful throughout this process, and I completely agree that the delay you’ve experienced is not acceptable.

I am escalating your request immediately to my management and our finance leadership. I want to make sure your case is reviewed not only for the full refund you are owed but also to address your request for additional compensation for the wait you've endured.

I have shared your feedback regarding the lack of communication with the team so they understand exactly how this has impacted you. I will personally monitor this escalation and follow up with you as soon as I have a response from the leadership team.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 4:21 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

Is there an updated date for this? If not, please escalate this so that I can speak to somebody higher I believe I have waited way too long and not only am I requesting a full refund. I’m also requesting whatever else can be offered. I think that I’ve been rather patient and respectful and that the respect and decency has not been reciprocated.

Delicia Ortega

On Apr 8, 2026, at 1:36 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I am so incredibly sorry to hear that another month has passed without this being resolved. I completely understand your frustration and your urgency to have your money back; it’s been far too long, and I sincerely apologize for the continued wait.

Please know that I am doing everything humanly possible on my end to get this pushed through. I am personally advocating for your refund with our billing team to make sure it doesn't get delayed for another moment.

I’m staying on top of this until it’s completed, and I will notify you the second it’s finalized. Thank you for your continued patience with me while I work to get this settled for you!

Warm regards,

Sam

On Wed, Apr 8, 2026 at 3:28 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

It has again been another month. Can we please get this completed so I can get my money back and please make it happen sooner rather than later. 

Delicia Ortega

On Mar 11, 2026, at 3:36 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Thank you for reaching out again. I want to sincerely apologize for how long this has taken and for the frustration this experience has caused you. I completely hear you - waiting until March is a lot to ask, and I understand why you feel this way.

Please know that we are not trying to give you a repetitive answer to stall; we are a very small team and we are manually processing every single refund to ensure they are handled correctly. Because this isn't an automated system, it is taking us longer than we’d like to get through the queue.

I have your account pulled up right now and am personally following the progress of your request. We truly appreciate the patience you’ve shown so far, and I am doing everything in my power to get this finalized for you ASAP.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 1:01 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello, 

If you could please get my refund sent to me adap. We are now in March. I’ve been very patient and this experience with fork n film has been horrible all together. I would like my refund and should not have to continuously ask for it and be given the exact same answer each time. 

Delicia Ortega

On Feb 25, 2026, at 1:42 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the continued delay and for not responding to your previous message sooner. We are still managing a high volume of requests, but I understand your frustration given how much time has passed since December.

I am contacting our billing department again right now to get a definitive status on your refund. As soon as they provide me with an update, I will let you know immediately.

Thank you for your ongoing patience.

Best regards,

Alex

On Wed, Feb 25, 2026 at 9:16 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

I am again reaching out to ask about my refund from December. I have reached out several times and still have not gotten a refund, nor did I get a response from my last email. 

Delicia Ortega

On Feb 5, 2026, at 1:28 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Delicia,

Hi, I’m just connecting with our billing department to assure a time frame for your refund. As soon as I have an update, I will let you know.

Thank you for your continued patience.

Best,

Alex

On Thu, Feb 5, 2026 at 10:59 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

hello, 

I wanted to reach out to see where in the process you are giving refunds. It’s been another month and I wanted to follow up with you. Thank you very much.

Delicia Ortega

On Dec 30, 2025, at 11:51 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Tue, Dec 30, 2025 at 10:59 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

Wanted to check in again on the status of my refund. 

Delicia Ortega

On Dec 12, 2025, at 2:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

Thank you for checking in. I’m sorry for the delay we’re actively working through refunds as quickly as possible. At this time, I don’t have a specific timeframe to share, but please know your request is still in progress.

I truly appreciate your patience, and I’ll reach out as soon as there’s an update.

Best,
Amanda

On Fri, Dec 12, 2025 at 1:47 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

Thank you,

Do you know when I should expect the refund to be applied?

Delicia Ortega

On Dec 8, 2025, at 2:20 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

Thank you for letting me know, and I completely understand how busy the next few months can be. I’ve flagged your refund request with our team so it can be processed.

We truly apologize for the inconvenience and hope to welcome you back to a future event when the timing works better for you.

Warm regards,
Amanda

On Mon, Dec 8, 2025 at 11:56 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello Amanda, 

Thank you very much. But the next few months are very busy for us so I think it would be just best for us to get a refund and I will pick another time maybe down the road.

Delicia Ortega

On Dec 8, 2025, at 11:44 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the inconvenience and completely understand how difficult the timing is with your schedule. I’ve flagged your refund request with our team so it can be processed.

If you’d prefer, we can also reschedule you for another show, even one that isn’t upcoming so you have flexibility to attend at a time that works best for you. Please let me know if you’d like to change your mind and keep the tickets, and I’ll make sure everything is updated accordingly.

Warm regards,
Amanda

On Fri, Dec 5, 2025 at 7:10 PM Delicia Ortega <deliciaortega@icloud.com> wrote:

I cannot make that I live in Fremont and get off work at 6. I guess I’ll just take a refund. 

Delicia Ortega

On Dec 5, 2025, at 4:37 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Delicia,

I truly apologize for the delay in replying. We’ve been working through a high volume of emails, but please know we never want you to feel ignored.

I’d be happy to reschedule you for Friday, December 12th at 6:30 PM. If that date doesn’t work, I can also provide you with a coupon credit equal to the value of your tickets so you can rebook for any future Fork N Film event when the timing is better for you.

Thank you so much for your patience and understanding. We look forward to welcoming you soon for the magical Fork N Film experience you deserve. 

Warm regards,
Amanda

On Thu, Dec 4, 2025 at 9:18 AM Delicia Ortega <deliciaortega@icloud.com> wrote:

Hello,

What are the next dates that are available so I can rebook? 

Delicia Ortega

On Dec 4, 2025, at 9:10 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. Due to unforeseen circumstances we hav‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   Due to unforeseen circumstances we have cancelled all events for this weekend.This affects your ticket for How the Grinch Stole Christmas, as we have cancelled all shows for December 5th & 6th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. You are also welcome to reply to this email if you prefer.   We’re excited to share our upcoming Fork n’ Film lineup! If you'd like to book tickets for one of the shows below instead, just let us know and we'll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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