Re: Fork N Film-Follow up

Hello,

Yes is to confirm a refund for me as well- janet linares, email : jlinares0611@gmail.com.

Best regards,

Janet linares

On Tue, Dec 9, 2025, 4:23 PM Karen Escalante <kae050791@gmail.com> wrote:

Does this include a refund for Janet Linares as well. 

On Tue, Dec 9, 2025 at 10:18 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen and Janet,

I want to sincerely apologize for the delay and for how difficult it has been to get through to us. We truly did not mean to ignore your messages—our team has been dealing with an unusually high volume of emails and calls, and I regret that this has impacted your experience.

I’ve flagged your refund request with our team to ensure it is being processed. While I don’t yet have a specific timeframe to share, please know we are working through refunds as quickly as possible and yours will be issued once completed.

We deeply appreciate your patience and understanding, and I’m very sorry again for the frustration this has caused.

Warm regards,
Amanda

On Mon, Dec 8, 2025 at 4:15 PM Karen Escalante <kae050791@gmail.com> wrote:

Hello,

My friend janet and I had a reservation for hocus pocus in October which was cancelled. 

Due to how challenging it had been to get a hold of any one at fork’n’film and the lack of response from staff, we would prefer a refund.

I cc’d my friend janet Linares to this email.  

Please let us know how soon we can expect a refund. 

Karen 

On Mon, Dec 8, 2025 at 2:50 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen,

I sincerely apologize for the confusion and disappointment. Unfortunately, the December 6th Grinch event in San Francisco at 6:30 PM was cancelled. I also want to apologize for the earlier cancellation of The Nightmare Before Christmas showing, as we only saw that you were scheduled for that one event and hadn’t yet heard back from you on how you’d like to proceed.

 We can provide you with a coupon credit that is the value of your ticket from the cancellation show of Nightmare Before Christmas, which you can use to reschedule for any upcoming show that works best for you and Janet.

We deeply regret the disruption to your plans and appreciate your patience as we work to ensure you have a smooth experience moving forward.

Warm regards,
Amanda

Hi Karen,

Thank you for reaching out, and please accept my most sincere apologies. You are completely right to be upset - waiting seven months for a refund is entirely unacceptable, and this is absolutely not the experience we want you to have with us.

I am escalating this to our finance team immediately today to ensure it is prioritized and pushed through without any further delay. I am going to monitor this closely on my end and will follow up with you directly the very moment it is processed.

Thank you so much for your immense patience and for sticking with us while we get this sorted out for you right away.

Warm regards,

Sam

Customer support

On Mon, May 18, 2026 at 3:46 PM Karen Escalante <kae050791@gmail.com> wrote:

I am still waiting on my refund it’s been 7 months! 

 

On Wed, Dec 10, 2025 at 10:57 PM Janet Linares <jlinares0611@gmail.com> wrote:

Hello,

Yes is to confirm a refund for me as well- janet linares, email : jlinares0611@gmail.com.

Best regards,

Janet linares

On Tue, Dec 9, 2025, 4:23 PM Karen Escalante <kae050791@gmail.com> wrote:

Does this include a refund for Janet Linares as well. 

On Tue, Dec 9, 2025 at 10:18 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen and Janet,

I want to sincerely apologize for the delay and for how difficult it has been to get through to us. We truly did not mean to ignore your messages—our team has been dealing with an unusually high volume of emails and calls, and I regret that this has impacted your experience.

I’ve flagged your refund request with our team to ensure it is being processed. While I don’t yet have a specific timeframe to share, please know we are working through refunds as quickly as possible and yours will be issued once completed.

We deeply appreciate your patience and understanding, and I’m very sorry again for the frustration this has caused.

Warm regards,
Amanda

On Mon, Dec 8, 2025 at 4:15 PM Karen Escalante <kae050791@gmail.com> wrote:

Hello,

My friend janet and I had a reservation for hocus pocus in October which was cancelled. 

Due to how challenging it had been to get a hold of any one at fork’n’film and the lack of response from staff, we would prefer a refund.

I cc’d my friend janet Linares to this email.  

Please let us know how soon we can expect a refund. 

Karen 

On Mon, Dec 8, 2025 at 2:50 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Karen,

I sincerely apologize for the confusion and disappointment. Unfortunately, the December 6th Grinch event in San Francisco at 6:30 PM was cancelled. I also want to apologize for the earlier cancellation of The Nightmare Before Christmas showing, as we only saw that you were scheduled for that one event and hadn’t yet heard back from you on how you’d like to proceed.

 We can provide you with a coupon credit that is the value of your ticket from the cancellation show of Nightmare Before Christmas, which you can use to reschedule for any upcoming show that works best for you and Janet.

We deeply regret the disruption to your plans and appreciate your patience as we work to ensure you have a smooth experience moving forward.

Warm regards,
Amanda