Re: Refund for cancelled show



Dear Halie,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Wed, Jan 21, 2026 at 4:40 PM halie whitfield <hnwhitfield@yahoo.com> wrote:

Hi there!

I’d prefer to proceed with the refund please. Can you provide a timeframe for processing so I can know when to look out for it in my account? 

Thank you!

Halie Whitfield 

On Jan 19, 2026, at 3:03 PM, Fork Film <portland@forknfilm.com> wrote:



Dear Halie,

Thank you so much for checking in. We appreciate your patience and wanted to share a quick update.

Your refund is still in process, and please know that it remains a priority for our team. We’re actively working through refunds and will follow up with you as soon as your refund has been completed.

If you’d prefer to rebook your tickets instead, we’d be happy to assist with booking a future Fork n’ Film show and provide a complimentary upgrade to VIP as a gesture of goodwill. Just let us know what works best for you.

Thank you again for your patience, and please don’t hesitate to reach out if you have any questions in the meantime.

Warm regards,
Esperanza

On Fri, Jan 9, 2026 at 12:22 PM halie whitfield <hnwhitfield@yahoo.com> wrote:

Hello! I’m just following up here as I have not yet received the refund.

Thanks!

Halie Whitfield 

On Dec 11, 2025, at 8:20 AM, Fork Film <portland@forknfilm.com> wrote:



Hi Halie,

Thank you for reaching out, and I sincerely apologize for the delay and the difficulty you’ve experienced while trying to get this resolved. I completely understand how frustrating this has been, especially with the timing of your dispute and the cancellation back in October.

 On our end, I did not see a completed chargeback reflected in your account, which means we are still able to move forward with your refund.

I’ve gone ahead and flagged your request again with urgency to our team so we can get this resolved for you as soon as possible. If we need any additional information, I will reach out directly.

Thank you for your patience, Halie, and I truly apologize for the inconvenience this process has caused.

Best,
Amanda

On Wed, Dec 10, 2025 at 11:28 AM halie whitfield <hnwhitfield@yahoo.com> wrote:

Hi there,

My name is Halie Whitfield and I am following up after some time regarding a refund I never received for a cancelled show/dinner back in October (Showing was for Twilight 10/18). After not being able to reach anyone on the Fork n Film team for some time, I filed a dispute with my bank. Unfortunately this was done prior to finally receiving an email that your team was processing a refund. At this time the dispute has been denied, therefore I’m reaching out to see if you as the merchant are still able to process the refund accordingly. Please let me know if any further information is needed.

Thank you!

On Mar 14, 2026, at 11:17 AM, Fork Film <portland@forknfilm.com> wrote:



Dear Halie,

I am so sorry for the continued delay in processing your refund for the October 18th show. I completely understand your frustration given the amount of time that has passed.

I am escalating this matter immediately with our billing department to determine the cause of the delay and to expedite the process. As soon as I have an update from them, I will let you know.

Thank you for your patience.

Best regards,

Alex

On Sat, Mar 14, 2026 at 11:11 AM halie whitfield <hnwhitfield@yahoo.com> wrote:

Hello

I’m following up after two months from the last message received by your team. I still have not received a refund for the canceled show on October 18th of last year. 

I don’t quite understand why it would take any organization this long to process a refund. Your previous email stated “refunds are being processed in the order received and it’s taking longer than expected”. It’s hard to believe that this is simply a delay in processing at this point because if so it’s been over a 4 month delay. 

Please provide either an estimated date for the refund to be processed or provide further information on the matter.

On Jan 22, 2026, at 10:46 AM, Fork Film <portland@forknfilm.com> wrote:



Dear Halie,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Wed, Jan 21, 2026 at 4:40 PM halie whitfield <hnwhitfield@yahoo.com> wrote:

Hi there!

I’d prefer to proceed with the refund please. Can you provide a timeframe for processing so I can know when to look out for it in my account? 

Thank you!

Halie Whitfield 

On Jan 19, 2026, at 3:03 PM, Fork Film <portland@forknfilm.com> wrote:



Dear Halie,

Thank you so much for checking in. We appreciate your patience and wanted to share a quick update.

Your refund is still in process, and please know that it remains a priority for our team. We’re actively working through refunds and will follow up with you as soon as your refund has been completed.

If you’d prefer to rebook your tickets instead, we’d be happy to assist with booking a future Fork n’ Film show and provide a complimentary upgrade to VIP as a gesture of goodwill. Just let us know what works best for you.

Thank you again for your patience, and please don’t hesitate to reach out if you have any questions in the meantime.

Warm regards,
Esperanza

On Fri, Jan 9, 2026 at 12:22 PM halie whitfield <hnwhitfield@yahoo.com> wrote:

Hello! I’m just following up here as I have not yet received the refund.

Thanks!

Halie Whitfield 

On Dec 11, 2025, at 8:20 AM, Fork Film <portland@forknfilm.com> wrote:



Hi Halie,

Thank you for reaching out, and I sincerely apologize for the delay and the difficulty you’ve experienced while trying to get this resolved. I completely understand how frustrating this has been, especially with the timing of your dispute and the cancellation back in October.

 On our end, I did not see a completed chargeback reflected in your account, which means we are still able to move forward with your refund.

I’ve gone ahead and flagged your request again with urgency to our team so we can get this resolved for you as soon as possible. If we need any additional information, I will reach out directly.

Thank you for your patience, Halie, and I truly apologize for the inconvenience this process has caused.

Best,
Amanda

On Wed, Dec 10, 2025 at 11:28 AM halie whitfield <hnwhitfield@yahoo.com> wrote:

Hi there,

My name is Halie Whitfield and I am following up after some time regarding a refund I never received for a cancelled show/dinner back in October (Showing was for Twilight 10/18). After not being able to reach anyone on the Fork n Film team for some time, I filed a dispute with my bank. Unfortunately this was done prior to finally receiving an email that your team was processing a refund. At this time the dispute has been denied, therefore I’m reaching out to see if you as the merchant are still able to process the refund accordingly. Please let me know if any further information is needed.

Thank you!