Can you please let me know when I will receive my refund? This is really crazy! It’s been over 2 months!

Kathy

Sent from my iPhone

On Jan 15, 2026, at 10:20 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

Thank you so much for checking in! It is so good to hear from you, and I really appreciate you reaching out so we can get this sorted for you.

I am so sorry that your refund hasn't reached you yet! I know how important it is to get those funds back, and I apologize for the wait. I am going to jump into our system right now to personally track down the status of your request and make sure everything is moving forward exactly as it should be.

Thank you again for being so incredibly patient and kind with us while we get this squared away for you!

Warm regards,

Sam 

Customer Support

On Tue, Jan 13, 2026 at 12:56 PM Kathy Terry <kterry@pterrys.com> wrote:

Hi Amanda 

We haven’t received our credit for the below tickets. Do you know when we should be receiving the credit?

Thank you

Kathy

Sent from my iPhone

On Dec 16, 2025, at 2:29 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

I’m truly sorry for the inconvenience and disappointment this time change has caused  I completely understand how upsetting it is, especially since you already have plans that evening.

I’ve gone ahead and flagged your refund request with our team so it can be processed as quickly as possible. While I don’t have an exact timeframe to share right now, please know I’m keeping an eye on it and will update you as soon as I have any movement.

Thank you for your patience, and I’m very sorry again for the frustration this caused.

Best,
Amanda

On Mon, Dec 15, 2025 at 5:18 PM Kathy Terry <kterry@pterrys.com> wrote:

Wow! How do you change the time on this event? We already have tickets to another show that evening so we can’t possibly make it. How do we get our money back? Really disappointed!

 

Kathy

 

From: Fork n' Film NYC <newyork@forknfilm.com>
Date: Monday, December 15, 2025 at 7:05 PM
To: Kathy Terry <kterry@pterrys.com>
Subject: Please Reply: Fork n' Film NYC Reservation - Important Update

Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st. The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

 

Important Update   Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st.   The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

 

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello, I still have not received my refund. If I don’t receive it this week I will report you to VISA!!

 

Thanks

Kathy

 

From: Kathy Terry <kterry@pterrys.com>
Date: Sunday, February 1, 2026 at 9:50 PM
To: Film Fork <newyork@forknfilm.com>
Subject: Re: Please Reply: Fork n' Film NYC Reservation - Important Update

Can you please let me know when I will receive my refund? This is really crazy! It’s been over 2 months!

 

Kathy

 

Sent from my iPhone

On Jan 15, 2026, at 10:20 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

Thank you so much for checking in! It is so good to hear from you, and I really appreciate you reaching out so we can get this sorted for you.

I am so sorry that your refund hasn't reached you yet! I know how important it is to get those funds back, and I apologize for the wait. I am going to jump into our system right now to personally track down the status of your request and make sure everything is moving forward exactly as it should be.

Thank you again for being so incredibly patient and kind with us while we get this squared away for you!

 

Warm regards,

Sam 

Customer Support

 

On Tue, Jan 13, 2026 at 12:56 PM Kathy Terry <kterry@pterrys.com> wrote:

Hi Amanda 

 

We haven’t received our credit for the below tickets. Do you know when we should be receiving the credit?

 

Thank you

Kathy

 

Sent from my iPhone

On Dec 16, 2025, at 2:29 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

I’m truly sorry for the inconvenience and disappointment this time change has caused  I completely understand how upsetting it is, especially since you already have plans that evening.

I’ve gone ahead and flagged your refund request with our team so it can be processed as quickly as possible. While I don’t have an exact timeframe to share right now, please know I’m keeping an eye on it and will update you as soon as I have any movement.

Thank you for your patience, and I’m very sorry again for the frustration this caused.

Best,
Amanda

 

On Mon, Dec 15, 2025 at 5:18 PM Kathy Terry <kterry@pterrys.com> wrote:

Wow! How do you change the time on this event? We already have tickets to another show that evening so we can’t possibly make it. How do we get our money back? Really disappointed!

 

Kathy

 

From: Fork n' Film NYC <newyork@forknfilm.com>
Date: Monday, December 15, 2025 at 7:05 PM
To: Kathy Terry <kterry@pterrys.com>
Subject: Please Reply: Fork n' Film NYC Reservation - Important Update

Error! Filename not specified.

Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st. The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

 

Important Update   Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st.   The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

 

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Error! Filename not specified.

This is really unbelievable! How do you do any business. It’s just crediting my card for Hod’s sake. Can I speak to the owner of the business?

Sent from my iPhone

On Mar 10, 2026, at 11:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

Thanks for checking in. I completely understand wanting to get this finalized.

I am currently working with our billing department to get a status update on this for you. I’m pushing to get a clear answer so we can move forward, and I’ll reach out as soon as I have more information.

Warm regards,

Sam

Customer Support

On Mon, Mar 9, 2026 at 12:26 PM Kathy Terry <kterry@pterrys.com> wrote:

Hello, I still have not received my refund. If I don’t receive it this week I will report you to VISA!!

 

Thanks

Kathy

 

From: Kathy Terry <kterry@pterrys.com>
Date: Sunday, February 1, 2026 at 9:50 PM
To: Film Fork <newyork@forknfilm.com>
Subject: Re: Please Reply: Fork n' Film NYC Reservation - Important Update

Can you please let me know when I will receive my refund? This is really crazy! It’s been over 2 months!

 

Kathy

 

Sent from my iPhone

On Jan 15, 2026, at 10:20 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

Thank you so much for checking in! It is so good to hear from you, and I really appreciate you reaching out so we can get this sorted for you.

I am so sorry that your refund hasn't reached you yet! I know how important it is to get those funds back, and I apologize for the wait. I am going to jump into our system right now to personally track down the status of your request and make sure everything is moving forward exactly as it should be.

Thank you again for being so incredibly patient and kind with us while we get this squared away for you!

 

Warm regards,

Sam 

Customer Support

 

On Tue, Jan 13, 2026 at 12:56 PM Kathy Terry <kterry@pterrys.com> wrote:

Hi Amanda 

 

We haven’t received our credit for the below tickets. Do you know when we should be receiving the credit?

 

Thank you

Kathy

 

Sent from my iPhone

On Dec 16, 2025, at 2:29 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

I’m truly sorry for the inconvenience and disappointment this time change has caused  I completely understand how upsetting it is, especially since you already have plans that evening.

I’ve gone ahead and flagged your refund request with our team so it can be processed as quickly as possible. While I don’t have an exact timeframe to share right now, please know I’m keeping an eye on it and will update you as soon as I have any movement.

Thank you for your patience, and I’m very sorry again for the frustration this caused.

Best,
Amanda

 

On Mon, Dec 15, 2025 at 5:18 PM Kathy Terry <kterry@pterrys.com> wrote:

Wow! How do you change the time on this event? We already have tickets to another show that evening so we can’t possibly make it. How do we get our money back? Really disappointed!

 

Kathy

 

From: Fork n' Film NYC <newyork@forknfilm.com>
Date: Monday, December 15, 2025 at 7:05 PM
To: Kathy Terry <kterry@pterrys.com>
Subject: Please Reply: Fork n' Film NYC Reservation - Important Update

Error! Filename not specified.

Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st. The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

 

Important Update   Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st.   The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

 

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Error! Filename not specified.

Can you please give me the number of the owner of this business?

 

From: Fork Film <newyork@forknfilm.com>
Date: Wednesday, March 11, 2026 at 4:43 PM
To: Kathy Terry <kterry@pterrys.com>
Subject: Re: Please Reply: Fork n' Film NYC Reservation - Important Update

Kathy,

I am so incredibly sorry for the frustration this has caused. I completely understand how disappointing and exhausting this delay has been for you.

Please know that I am personally looking into this right now and am working to get your credit expedited immediately. I want to make sure this is resolved for you as quickly as possible.

I will be back in touch with an update shortly. Thank you for your patience while I push this through.

 

Warm regards,

Sam

 

On Tue, Mar 10, 2026 at 10:52 PM Kathy Terry <kterry@pterrys.com> wrote:

This is really unbelievable! How do you do any business. It’s just crediting my card for Hod’s sake. Can I speak to the owner of the business?

 

Sent from my iPhone

On Mar 10, 2026, at 11:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

Thanks for checking in. I completely understand wanting to get this finalized.

I am currently working with our billing department to get a status update on this for you. I’m pushing to get a clear answer so we can move forward, and I’ll reach out as soon as I have more information.

 

Warm regards,

Sam

Customer Support

 

On Mon, Mar 9, 2026 at 12:26 PM Kathy Terry <kterry@pterrys.com> wrote:

Hello, I still have not received my refund. If I don’t receive it this week I will report you to VISA!!

 

Thanks

Kathy

 

From: Kathy Terry <kterry@pterrys.com>
Date: Sunday, February 1, 2026 at 9:50 PM
To: Film Fork <newyork@forknfilm.com>
Subject: Re: Please Reply: Fork n' Film NYC Reservation - Important Update

Can you please let me know when I will receive my refund? This is really crazy! It’s been over 2 months!

 

Kathy

 

Sent from my iPhone

 

On Jan 15, 2026, at 10:20 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

Thank you so much for checking in! It is so good to hear from you, and I really appreciate you reaching out so we can get this sorted for you.

I am so sorry that your refund hasn't reached you yet! I know how important it is to get those funds back, and I apologize for the wait. I am going to jump into our system right now to personally track down the status of your request and make sure everything is moving forward exactly as it should be.

Thank you again for being so incredibly patient and kind with us while we get this squared away for you!

 

Warm regards,

Sam 

Customer Support

 

On Tue, Jan 13, 2026 at 12:56 PM Kathy Terry <kterry@pterrys.com> wrote:

Hi Amanda 

 

We haven’t received our credit for the below tickets. Do you know when we should be receiving the credit?

 

Thank you

Kathy

 

Sent from my iPhone

 

On Dec 16, 2025, at 2:29 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kathy,

I’m truly sorry for the inconvenience and disappointment this time change has caused  I completely understand how upsetting it is, especially since you already have plans that evening.

I’ve gone ahead and flagged your refund request with our team so it can be processed as quickly as possible. While I don’t have an exact timeframe to share right now, please know I’m keeping an eye on it and will update you as soon as I have any movement.

Thank you for your patience, and I’m very sorry again for the frustration this caused.

Best,
Amanda

 

On Mon, Dec 15, 2025 at 5:18 PM Kathy Terry <kterry@pterrys.com> wrote:

Wow! How do you change the time on this event? We already have tickets to another show that evening so we can’t possibly make it. How do we get our money back? Really disappointed!

 

Kathy

 

From: Fork n' Film NYC <newyork@forknfilm.com>
Date: Monday, December 15, 2025 at 7:05 PM
To: Kathy Terry <kterry@pterrys.com>
Subject: Please Reply: Fork n' Film NYC Reservation - Important Update

Error! Filename not specified.

Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st. The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

 

Important Update   Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st.   The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

 

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Error! Filename not specified.