Hi Adrian,

I completely understand the disappointment, and I want to make sure we truly make this right for you.

To clarify, along with processing your full refund, we would love to welcome you and a guest back to a future show absolutely free of charge. We want you to have the chance to experience the magic of our events the way it was intended, as a gift from us for the trouble this has caused. Let me know if you're interested and I can send over our current availability to get you scheduled in asap!

Warm Regards,

Sam

Customer Support

On Thu, Jan 8, 2026 at 11:33 AM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Sam,

That’s disappointing to hear. Before I contact the credit card company, can you please explain what you mean regarding a future event? Will it be free?

Thanks,

Adrian 

On Jan 8, 2026, at 11:38 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out and sharing your feedback with us. I am so sorry to hear that your experience at our Elf showing did not live up to the magical evening we strive to provide. We truly value the details, from the temperature of the food to the accuracy of the props, and I am genuinely disappointed to hear that we missed the mark for you.

Regarding your request, our policy typically reserves refunds for guests who are unable to attend due to a schedule change. Since you were still able to join us for the showing, we are not able to process a standard refund for the event. However, we truly value your support and would love the chance to provide you with the high quality experience you expected and deserve.

We would love to welcome you back in the future to show you what a Fork n' Film event is truly like when everything is perfect. Please let me know if you would be open to joining us for a future showing and I will personally see to it that you are taken care of.

Warm regards,
Sam

Customer Support

On Wed, Jan 7, 2026 at 2:31 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Sam. I appreciate your reply. Can you please also answer my question regarding the refund? I would prefer to resolve this with you directly as opposed to via our credit card company. 

Thanks,

Adrian 

On Jan 7, 2026, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out and sharing this honest feedback with us. I am so incredibly sorry to hear that your experience at the show was anything less than the special family outing you were expecting, especially after sticking with us through the rescheduled time.

Hearing that the food quality wasn't up to standard and, more importantly, that there was a mix-up with your drink preference is very concerning. We take those details seriously, as we want every guest to feel looked after and safe. Your notes regarding the props and the temperature of the dishes have been shared directly with our event and culinary teams so we can address exactly what happened during your seating.

We truly appreciate you taking the time to let us know where we fell short. Feedback like yours is vital in helping us improve the experience for all our guests.

I’ll be sharing your comments with our management team for a full review of the evening's service. Thank you again for your patience and for being so candid with us.

Warm regards,

Sam

Customer Support

On Sun, Dec 21, 2025 at 9:12 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Team,

My family and I just left the show and I have to say, it was absolutely awful. Most of the dishes were served ice cold (except for the ramen) and of terrible quality, I was served alcohol which I cannot drink despite telling staff I opted out of the alcoholic drink option, and you even mispelled Santa Claus on the special props. 

We stuck with the rescheduled show time hoping for the special experience advertised and instead are walking home extremely disappointed. 

I’d like to request a refund. Please let me know if this is possible. 

Adrian 

On Dec 17, 2025, at 10:25 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thanks so much for confirming! Your ticket to the show on December 21st has been sent to your inbox. Please note the start time is 8:30PM and doors will open at 8:00PM. Street parking is available near the venue. 

Please disregard your ticket sent for the show on 12/19, that was sent in error and I apologize for the confusion. Should you have any questions before the show, please let us know, we're happy to help.

Wishing you a magical Fork n' Film experience!

With gratitude,

Esperanza

On Tue, Dec 16, 2025 at 6:53 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Liz. We will keep our tickets. Have a great evening. 

On Dec 16, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Yes, refunds are being offered if the new time doesn't work.

Let me know how you would like to proceed.

Best,

Liz

On Tue, Dec 16, 2025 at 1:47 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Amanda. Is there a discount available for keeping Sunday evening? Also, are refunds being offered?

Thanks,

Adrian 

On Dec 16, 2025, at 4:45 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out, and I’m truly sorry for the inconvenience this has caused you and your family. We want to make sure your Fork n’ Film experience is smooth, special, and worth the wait.

We’re happy to offer a reschedule for Friday, 12/19 at 5:30 PM, or in January on the 2nd, 3rd, or 4th at 6:30 PM. Or we can give you a coupon code that reflects the value of your tickets so you can reschedule for another day that works best for you.

 Please let me know which option works best for you, and I’ll take care of everything on my end.

Thank you for your patience and understanding — we’re so excited to welcome you soon for a night filled with good food, great film, and a little Fork n’ Film magic 

Best,
Amanda

On Mon, Dec 15, 2025 at 6:46 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

What are the options if this doesn’t work for me and my family? 

On Dec 15, 2025, at 8:04 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st. The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st.   The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Adrian,

I hear you, and I truly appreciate you sticking with us. I'm sorry that the refund process has been such a headache - that’s the last thing I wanted for you after your experience.

Because the Elf screening still went ahead, our system doesn't actually allow for a standard refund. I know that’s disappointing to hear, but I am still so deeply committed to making this right for you.

I’d love the chance to host you again. I have your free tickets ready to go so you can enjoy a much better night, on us. Please take a look at our current availability below and let me know which one works for you:

Princess and the Frog:
3/1 - 6:30PM

4/10 - 6:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Ratatouille:
3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

Coco:

5/2 - 6:30PM

Cloudy with a Chance of Meatballs:

5/9 - 6:30PM

Lilo and Stitch:

5/23 - 6:30PM

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 6:45 AM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Sam,

I just checked my records and our refund hasn’t come through yet. Can you advise?

Adrian 

On Jan 8, 2026, at 4:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

I completely understand the disappointment, and I want to make sure we truly make this right for you.

To clarify, along with processing your full refund, we would love to welcome you and a guest back to a future show absolutely free of charge. We want you to have the chance to experience the magic of our events the way it was intended, as a gift from us for the trouble this has caused. Let me know if you're interested and I can send over our current availability to get you scheduled in asap!

Warm Regards,

Sam

Customer Support

On Thu, Jan 8, 2026 at 11:33 AM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Sam,

That’s disappointing to hear. Before I contact the credit card company, can you please explain what you mean regarding a future event? Will it be free?

Thanks,

Adrian 

On Jan 8, 2026, at 11:38 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out and sharing your feedback with us. I am so sorry to hear that your experience at our Elf showing did not live up to the magical evening we strive to provide. We truly value the details, from the temperature of the food to the accuracy of the props, and I am genuinely disappointed to hear that we missed the mark for you.

Regarding your request, our policy typically reserves refunds for guests who are unable to attend due to a schedule change. Since you were still able to join us for the showing, we are not able to process a standard refund for the event. However, we truly value your support and would love the chance to provide you with the high quality experience you expected and deserve.

We would love to welcome you back in the future to show you what a Fork n' Film event is truly like when everything is perfect. Please let me know if you would be open to joining us for a future showing and I will personally see to it that you are taken care of.

Warm regards,
Sam

Customer Support

On Wed, Jan 7, 2026 at 2:31 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Sam. I appreciate your reply. Can you please also answer my question regarding the refund? I would prefer to resolve this with you directly as opposed to via our credit card company. 

Thanks,

Adrian 

On Jan 7, 2026, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out and sharing this honest feedback with us. I am so incredibly sorry to hear that your experience at the show was anything less than the special family outing you were expecting, especially after sticking with us through the rescheduled time.

Hearing that the food quality wasn't up to standard and, more importantly, that there was a mix-up with your drink preference is very concerning. We take those details seriously, as we want every guest to feel looked after and safe. Your notes regarding the props and the temperature of the dishes have been shared directly with our event and culinary teams so we can address exactly what happened during your seating.

We truly appreciate you taking the time to let us know where we fell short. Feedback like yours is vital in helping us improve the experience for all our guests.

I’ll be sharing your comments with our management team for a full review of the evening's service. Thank you again for your patience and for being so candid with us.

Warm regards,

Sam

Customer Support

On Sun, Dec 21, 2025 at 9:12 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Team,

My family and I just left the show and I have to say, it was absolutely awful. Most of the dishes were served ice cold (except for the ramen) and of terrible quality, I was served alcohol which I cannot drink despite telling staff I opted out of the alcoholic drink option, and you even mispelled Santa Claus on the special props. 

We stuck with the rescheduled show time hoping for the special experience advertised and instead are walking home extremely disappointed. 

I’d like to request a refund. Please let me know if this is possible. 

Adrian 

On Dec 17, 2025, at 10:25 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thanks so much for confirming! Your ticket to the show on December 21st has been sent to your inbox. Please note the start time is 8:30PM and doors will open at 8:00PM. Street parking is available near the venue. 

Please disregard your ticket sent for the show on 12/19, that was sent in error and I apologize for the confusion. Should you have any questions before the show, please let us know, we're happy to help.

Wishing you a magical Fork n' Film experience!

With gratitude,

Esperanza

On Tue, Dec 16, 2025 at 6:53 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Liz. We will keep our tickets. Have a great evening. 

On Dec 16, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Yes, refunds are being offered if the new time doesn't work.

Let me know how you would like to proceed.

Best,

Liz

On Tue, Dec 16, 2025 at 1:47 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Amanda. Is there a discount available for keeping Sunday evening? Also, are refunds being offered?

Thanks,

Adrian 

On Dec 16, 2025, at 4:45 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out, and I’m truly sorry for the inconvenience this has caused you and your family. We want to make sure your Fork n’ Film experience is smooth, special, and worth the wait.

We’re happy to offer a reschedule for Friday, 12/19 at 5:30 PM, or in January on the 2nd, 3rd, or 4th at 6:30 PM. Or we can give you a coupon code that reflects the value of your tickets so you can reschedule for another day that works best for you.

 Please let me know which option works best for you, and I’ll take care of everything on my end.

Thank you for your patience and understanding — we’re so excited to welcome you soon for a night filled with good food, great film, and a little Fork n’ Film magic 

Best,
Amanda

On Mon, Dec 15, 2025 at 6:46 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

What are the options if this doesn’t work for me and my family? 

On Dec 15, 2025, at 8:04 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st. The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st.   The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Dear Adrian,

Thank you for your response. We have reviewed our correspondence from January 7th as well as our internal records regarding your experience.

To clarify, our policy remains that we are unable to provide a refund for events that were fully serviced and attended. In our email from January 7th, our primary goal was to acknowledge your feedback and show how committed we are to making things right. While our policy doesn't allow for a refund, we truly want to resolve this in a way that shows how much we value your support.

Regarding our previous offer, we would like to reiterate our invitation for you and your guests to return to a future showing. To answer your previous inquiry, this return visit would be entirely free of charge. We want to ensure you have the high-quality experience we strive for, and we will personally see to it that your seating - including food temperature and drink preferences - is handled with the utmost care.

We hope you will allow us the opportunity to make this right. Please let us know if you would like to proceed with selecting a future date.

Warm regards,
Sam
Customer Support

On Thu, Feb 19, 2026 at 1:01 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Sam,

You stated in your previous email on January 6th that a refund would be processed. If this is no longer possible we will initiate th credit card charge back process as well pursue legal options both for the lack of refund and improper serving of alcohol to ticket holders. 

Please let me know of Fork n’ Film’s final determination no later than end of day tomorrow, February 20th. 

Adrian 

On Feb 19, 2026, at 12:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

I hear you, and I truly appreciate you sticking with us. I'm sorry that the refund process has been such a headache - that’s the last thing I wanted for you after your experience.

Because the Elf screening still went ahead, our system doesn't actually allow for a standard refund. I know that’s disappointing to hear, but I am still so deeply committed to making this right for you.

I’d love the chance to host you again. I have your free tickets ready to go so you can enjoy a much better night, on us. Please take a look at our current availability below and let me know which one works for you:

Princess and the Frog:
3/1 - 6:30PM

4/10 - 6:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Ratatouille:
3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

Coco:

5/2 - 6:30PM

Cloudy with a Chance of Meatballs:

5/9 - 6:30PM

Lilo and Stitch:

5/23 - 6:30PM

Warm regards,

Sam

Customer Support

On Thu, Feb 19, 2026 at 6:45 AM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Sam,

I just checked my records and our refund hasn’t come through yet. Can you advise?

Adrian 

On Jan 8, 2026, at 4:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

I completely understand the disappointment, and I want to make sure we truly make this right for you.

To clarify, along with processing your full refund, we would love to welcome you and a guest back to a future show absolutely free of charge. We want you to have the chance to experience the magic of our events the way it was intended, as a gift from us for the trouble this has caused. Let me know if you're interested and I can send over our current availability to get you scheduled in asap!

Warm Regards,

Sam

Customer Support

On Thu, Jan 8, 2026 at 11:33 AM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Sam,

That’s disappointing to hear. Before I contact the credit card company, can you please explain what you mean regarding a future event? Will it be free?

Thanks,

Adrian 

On Jan 8, 2026, at 11:38 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out and sharing your feedback with us. I am so sorry to hear that your experience at our Elf showing did not live up to the magical evening we strive to provide. We truly value the details, from the temperature of the food to the accuracy of the props, and I am genuinely disappointed to hear that we missed the mark for you.

Regarding your request, our policy typically reserves refunds for guests who are unable to attend due to a schedule change. Since you were still able to join us for the showing, we are not able to process a standard refund for the event. However, we truly value your support and would love the chance to provide you with the high quality experience you expected and deserve.

We would love to welcome you back in the future to show you what a Fork n' Film event is truly like when everything is perfect. Please let me know if you would be open to joining us for a future showing and I will personally see to it that you are taken care of.

Warm regards,
Sam

Customer Support

On Wed, Jan 7, 2026 at 2:31 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Sam. I appreciate your reply. Can you please also answer my question regarding the refund? I would prefer to resolve this with you directly as opposed to via our credit card company. 

Thanks,

Adrian 

On Jan 7, 2026, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out and sharing this honest feedback with us. I am so incredibly sorry to hear that your experience at the show was anything less than the special family outing you were expecting, especially after sticking with us through the rescheduled time.

Hearing that the food quality wasn't up to standard and, more importantly, that there was a mix-up with your drink preference is very concerning. We take those details seriously, as we want every guest to feel looked after and safe. Your notes regarding the props and the temperature of the dishes have been shared directly with our event and culinary teams so we can address exactly what happened during your seating.

We truly appreciate you taking the time to let us know where we fell short. Feedback like yours is vital in helping us improve the experience for all our guests.

I’ll be sharing your comments with our management team for a full review of the evening's service. Thank you again for your patience and for being so candid with us.

Warm regards,

Sam

Customer Support

On Sun, Dec 21, 2025 at 9:12 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Hi Team,

My family and I just left the show and I have to say, it was absolutely awful. Most of the dishes were served ice cold (except for the ramen) and of terrible quality, I was served alcohol which I cannot drink despite telling staff I opted out of the alcoholic drink option, and you even mispelled Santa Claus on the special props. 

We stuck with the rescheduled show time hoping for the special experience advertised and instead are walking home extremely disappointed. 

I’d like to request a refund. Please let me know if this is possible. 

Adrian 

On Dec 17, 2025, at 10:25 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thanks so much for confirming! Your ticket to the show on December 21st has been sent to your inbox. Please note the start time is 8:30PM and doors will open at 8:00PM. Street parking is available near the venue. 

Please disregard your ticket sent for the show on 12/19, that was sent in error and I apologize for the confusion. Should you have any questions before the show, please let us know, we're happy to help.

Wishing you a magical Fork n' Film experience!

With gratitude,

Esperanza

On Tue, Dec 16, 2025 at 6:53 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Liz. We will keep our tickets. Have a great evening. 

On Dec 16, 2025, at 5:56 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Yes, refunds are being offered if the new time doesn't work.

Let me know how you would like to proceed.

Best,

Liz

On Tue, Dec 16, 2025 at 1:47 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

Thanks, Amanda. Is there a discount available for keeping Sunday evening? Also, are refunds being offered?

Thanks,

Adrian 

On Dec 16, 2025, at 4:45 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Adrian,

Thank you so much for reaching out, and I’m truly sorry for the inconvenience this has caused you and your family. We want to make sure your Fork n’ Film experience is smooth, special, and worth the wait.

We’re happy to offer a reschedule for Friday, 12/19 at 5:30 PM, or in January on the 2nd, 3rd, or 4th at 6:30 PM. Or we can give you a coupon code that reflects the value of your tickets so you can reschedule for another day that works best for you.

 Please let me know which option works best for you, and I’ll take care of everything on my end.

Thank you for your patience and understanding — we’re so excited to welcome you soon for a night filled with good food, great film, and a little Fork n’ Film magic 

Best,
Amanda

On Mon, Dec 15, 2025 at 6:46 PM Adrian Bijanada <adrianbijanada@gmail.com> wrote:

What are the options if this doesn’t work for me and my family? 

On Dec 15, 2025, at 8:04 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st. The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 21st.   The showtime for Elf on December 21st has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.