Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Jed,

Having your funds tied up for four months is far too long, and I realize how important it is to get this resolved immediately.

I want to be very direct with you: I am checking in with our billing department right now to get a definitive update on the status of your refund. I'm making it a priority to find out exactly where the bottleneck is so we can get your money back to you without further delay.

I truly appreciate the grace you’ve shown us over these past few months, and I want to make sure we get this right.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 8:00 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Just checking regarding the refund. We are approaching the 3  month mark of when then show was supposed to happen and I believe we booked in November so you have had my money for over 4 months. 

The next step I will take is to call the credit card company. 

Please refund my money. 

Thank you 

On Feb 25, 2026, at 2:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Jed,

I completely understand why your patience is wearing thin. Waiting four months for a resolution is far from the standard we aim for, and I sincerely apologize for the delay and the stress this has caused you.

Please know that I have escalated your refund request to our senior management and finance team to ensure it gets the immediate attention it requires. While I am your current point of contact, I am making it my personal priority to get this pushed through the necessary channels so we can resolve this for you once and for all.

I am monitoring this closely and will provide you with an update the moment I have word from our leadership team.

Warm regards,

Sam

On Sat, Mar 28, 2026 at 6:29 PM Jed Clark <jedclark564@gmail.com> wrote:

Checking in about the money owed to me for the canceled event 4 months ago.  I am losing my patience with this matter.  Can I please speak to someone else regarding this?

On Tue, Mar 10, 2026 at 8:39 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you

On Mar 10, 2026, at 7:22 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Having your funds tied up for four months is far too long, and I realize how important it is to get this resolved immediately.

I want to be very direct with you: I am checking in with our billing department right now to get a definitive update on the status of your refund. I'm making it a priority to find out exactly where the bottleneck is so we can get your money back to you without further delay.

I truly appreciate the grace you’ve shown us over these past few months, and I want to make sure we get this right.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 8:00 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Just checking regarding the refund. We are approaching the 3  month mark of when then show was supposed to happen and I believe we booked in November so you have had my money for over 4 months. 

The next step I will take is to call the credit card company. 

Please refund my money. 

Thank you 

On Feb 25, 2026, at 2:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Following up. This is getting old 

On Mar 30, 2026, at 1:47 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I completely understand why your patience is wearing thin. Waiting four months for a resolution is far from the standard we aim for, and I sincerely apologize for the delay and the stress this has caused you.

Please know that I have escalated your refund request to our senior management and finance team to ensure it gets the immediate attention it requires. While I am your current point of contact, I am making it my personal priority to get this pushed through the necessary channels so we can resolve this for you once and for all.

I am monitoring this closely and will provide you with an update the moment I have word from our leadership team.

Warm regards,

Sam

On Sat, Mar 28, 2026 at 6:29 PM Jed Clark <jedclark564@gmail.com> wrote:

Checking in about the money owed to me for the canceled event 4 months ago.  I am losing my patience with this matter.  Can I please speak to someone else regarding this?

On Tue, Mar 10, 2026 at 8:39 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you

On Mar 10, 2026, at 7:22 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Having your funds tied up for four months is far too long, and I realize how important it is to get this resolved immediately.

I want to be very direct with you: I am checking in with our billing department right now to get a definitive update on the status of your refund. I'm making it a priority to find out exactly where the bottleneck is so we can get your money back to you without further delay.

I truly appreciate the grace you’ve shown us over these past few months, and I want to make sure we get this right.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 8:00 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Just checking regarding the refund. We are approaching the 3  month mark of when then show was supposed to happen and I believe we booked in November so you have had my money for over 4 months. 

The next step I will take is to call the credit card company. 

Please refund my money. 

Thank you 

On Feb 25, 2026, at 2:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Jed,

Please know that it is never our intention to keep you waiting this long, and I sincerely apologize for the stress this delay has caused.

I want to assure you that I am doing everything I can to get this resolved for you immediately. We value your patience more than we can say, and I will be sure to keep you updated every step of the way until your money is back with you.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 5:24 AM Jed Clark <jedclark564@gmail.com> wrote:

Calling credit card company if this isn’t resolved by end of week 

On Apr 10, 2026, at 5:32 PM, Jed Clark <jedclark564@gmail.com> wrote:



Following up. This is getting old 

On Mar 30, 2026, at 1:47 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I completely understand why your patience is wearing thin. Waiting four months for a resolution is far from the standard we aim for, and I sincerely apologize for the delay and the stress this has caused you.

Please know that I have escalated your refund request to our senior management and finance team to ensure it gets the immediate attention it requires. While I am your current point of contact, I am making it my personal priority to get this pushed through the necessary channels so we can resolve this for you once and for all.

I am monitoring this closely and will provide you with an update the moment I have word from our leadership team.

Warm regards,

Sam

On Sat, Mar 28, 2026 at 6:29 PM Jed Clark <jedclark564@gmail.com> wrote:

Checking in about the money owed to me for the canceled event 4 months ago.  I am losing my patience with this matter.  Can I please speak to someone else regarding this?

On Tue, Mar 10, 2026 at 8:39 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you

On Mar 10, 2026, at 7:22 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Having your funds tied up for four months is far too long, and I realize how important it is to get this resolved immediately.

I want to be very direct with you: I am checking in with our billing department right now to get a definitive update on the status of your refund. I'm making it a priority to find out exactly where the bottleneck is so we can get your money back to you without further delay.

I truly appreciate the grace you’ve shown us over these past few months, and I want to make sure we get this right.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 8:00 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Just checking regarding the refund. We are approaching the 3  month mark of when then show was supposed to happen and I believe we booked in November so you have had my money for over 4 months. 

The next step I will take is to call the credit card company. 

Please refund my money. 

Thank you 

On Feb 25, 2026, at 2:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



There is no update. You have been sending me the same version of this story since January 

On Apr 15, 2026, at 3:46 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Please know that it is never our intention to keep you waiting this long, and I sincerely apologize for the stress this delay has caused.

I want to assure you that I am doing everything I can to get this resolved for you immediately. We value your patience more than we can say, and I will be sure to keep you updated every step of the way until your money is back with you.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 5:24 AM Jed Clark <jedclark564@gmail.com> wrote:

Calling credit card company if this isn’t resolved by end of week 

On Apr 10, 2026, at 5:32 PM, Jed Clark <jedclark564@gmail.com> wrote:



Following up. This is getting old 

On Mar 30, 2026, at 1:47 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I completely understand why your patience is wearing thin. Waiting four months for a resolution is far from the standard we aim for, and I sincerely apologize for the delay and the stress this has caused you.

Please know that I have escalated your refund request to our senior management and finance team to ensure it gets the immediate attention it requires. While I am your current point of contact, I am making it my personal priority to get this pushed through the necessary channels so we can resolve this for you once and for all.

I am monitoring this closely and will provide you with an update the moment I have word from our leadership team.

Warm regards,

Sam

On Sat, Mar 28, 2026 at 6:29 PM Jed Clark <jedclark564@gmail.com> wrote:

Checking in about the money owed to me for the canceled event 4 months ago.  I am losing my patience with this matter.  Can I please speak to someone else regarding this?

On Tue, Mar 10, 2026 at 8:39 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you

On Mar 10, 2026, at 7:22 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Having your funds tied up for four months is far too long, and I realize how important it is to get this resolved immediately.

I want to be very direct with you: I am checking in with our billing department right now to get a definitive update on the status of your refund. I'm making it a priority to find out exactly where the bottleneck is so we can get your money back to you without further delay.

I truly appreciate the grace you’ve shown us over these past few months, and I want to make sure we get this right.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 8:00 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Just checking regarding the refund. We are approaching the 3  month mark of when then show was supposed to happen and I believe we booked in November so you have had my money for over 4 months. 

The next step I will take is to call the credit card company. 

Please refund my money. 

Thank you 

On Feb 25, 2026, at 2:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



There is no update. You have been sending me the same version of this story since January 

On Apr 15, 2026, at 3:46 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Please know that it is never our intention to keep you waiting this long, and I sincerely apologize for the stress this delay has caused.

I want to assure you that I am doing everything I can to get this resolved for you immediately. We value your patience more than we can say, and I will be sure to keep you updated every step of the way until your money is back with you.

Warm regards,

Sam

Customer Support

On Mon, Apr 13, 2026 at 5:24 AM Jed Clark <jedclark564@gmail.com> wrote:

Calling credit card company if this isn’t resolved by end of week 

On Apr 10, 2026, at 5:32 PM, Jed Clark <jedclark564@gmail.com> wrote:



Following up. This is getting old 

On Mar 30, 2026, at 1:47 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I completely understand why your patience is wearing thin. Waiting four months for a resolution is far from the standard we aim for, and I sincerely apologize for the delay and the stress this has caused you.

Please know that I have escalated your refund request to our senior management and finance team to ensure it gets the immediate attention it requires. While I am your current point of contact, I am making it my personal priority to get this pushed through the necessary channels so we can resolve this for you once and for all.

I am monitoring this closely and will provide you with an update the moment I have word from our leadership team.

Warm regards,

Sam

On Sat, Mar 28, 2026 at 6:29 PM Jed Clark <jedclark564@gmail.com> wrote:

Checking in about the money owed to me for the canceled event 4 months ago.  I am losing my patience with this matter.  Can I please speak to someone else regarding this?

On Tue, Mar 10, 2026 at 8:39 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you

On Mar 10, 2026, at 7:22 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Having your funds tied up for four months is far too long, and I realize how important it is to get this resolved immediately.

I want to be very direct with you: I am checking in with our billing department right now to get a definitive update on the status of your refund. I'm making it a priority to find out exactly where the bottleneck is so we can get your money back to you without further delay.

I truly appreciate the grace you’ve shown us over these past few months, and I want to make sure we get this right.

Warm regards,

Sam

Customer Support

On Sun, Mar 8, 2026 at 8:00 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Just checking regarding the refund. We are approaching the 3  month mark of when then show was supposed to happen and I believe we booked in November so you have had my money for over 4 months. 

The next step I will take is to call the credit card company. 

Please refund my money. 

Thank you 

On Feb 25, 2026, at 2:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I hear you, and I sincerely apologize. Waiting over two months is a long time, and I completely understand why you feel this is unacceptable. Please know that it’s definitely not our intention to leave you hanging.

We are working on getting this resolved for you right now. I’m personally tracking this down with our team to see exactly what the hold-up is and to get that "ball rolling" immediately.

I’ll keep a close eye on this and will update you as soon as I have a confirmation. Thank you for sticking with us.

Warm regards,

Sam

Customer Support

On Sat, Feb 21, 2026 at 8:16 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

This event was supposed to take place over 2 months ago. I think it’s completely unacceptable to still not have a refund. 

Please advise as to what I need to do to get the ball rolling. 

On Feb 12, 2026, at 2:34 PM, Fork Film <newyork@forknfilm.com> wrote:



Jed,

I completely hear you, and I truly apologize that we’re at the six-week mark without this being fully resolved. I realize how long that feels on your end, and I’m so sorry for the frustration this wait is causing.

I will absolutely keep you posted with an update the moment I have more information for you.

Thank you again for your incredible patience with us.

Warm regards,
Sam

On Tue, Feb 10, 2026 at 12:22 PM Jed Clark <jedclark564@gmail.com> wrote:

Ok thank you for the follow up. It’s been 6 weeks since the event was canceled so I am having a hard time understanding why this would take so long to process a refund. 

Please keep me posted. 

On Feb 10, 2026, at 2:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

I want to sincerely apologize for the continued wait and the multiple follow-ups required on your end. I understand how frustrating this delay is, especially after our initial confirmation.

I have just touched base with our billing department to get a definitive status on your refund for the December 20th Elf showing. They have confirmed that your request is currently being processed. While we are still navigating a high volume of requests, I am monitoring this closely to ensure it is finalized as quickly as possible.

Once the transaction is complete, you will receive an automated confirmation email with your refund receipt. From that point, the funds typically take 3–5 business days to reflect in your account, depending on your bank's policies.

Thank you again for your patience and for sticking with us. I will notify you the moment I have a confirmation number from the finance team.

Warm regards,
Sam 

Fork n' Film

On Sun, Feb 8, 2026 at 12:57 PM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

I am following up on this request for the refund of the tickets for the canceled show. 

Please let me know where we stand. 

On Jan 20, 2026, at 4:23 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jed,

Thank you so much for reaching out and following up with us. I truly appreciate your patience while waiting for this update, and I want to sincerely apologize for any stress the delay has caused you.

I have looked into your account regarding the canceled Elf showing on December 20th, and I want to reassure you that your refund is absolutely being prioritized. We know how important it is to have those funds back in your account, especially after a cancellation, and we are doing everything we can on our end to ensure the process moves along as quickly as possible.

I am going to check in with our billing department right now to get a status update for you. As soon as I have a confirmation, I will reach out to you immediately so you can have that peace of mind.

Thank you again for being so kind and patient with us!

Warm Regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 8:16 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

Following up on request below 

On Jan 16, 2026, at 4:57 PM, Jed Clark <jedclark564@gmail.com> wrote:



Hello-

I am following up on the refund that is due for the cancellation of Elf showing in NYC on 12/20

Please let me know. 

Thank you!

On Dec 16, 2025, at 2:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jed,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 4:53 AM Jed Clark <jedclark564@gmail.com> wrote:

Hello-

The rescheduled dates don’t work for us. 

Please issue a refund. 

Thank you!

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

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Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

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