Hello,

Can you please update me on the status of my refund-it has been a very long time since you took my payment and over a month since the cancelation. 

Thank you

Kristen Jockel 

Sent from my iPhone

On Jan 7, 2026, at 2:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kristen,

Thank you for reaching out again. I completely understand why you’re checking in—it’s been a little while since that December 20th screening was canceled, and I know how much you want to see this resolved.

I checked on your request, and I can confirm you are still very much in our refund queue. Because we are manually processing a high volume of refunds from the holiday season, it’s taking our small team longer than we ever intended to get through the backlog.

I don't have a specific date for you today, but please know I am personally keeping an eye on your account. We are working hard to get every guest their refund as quickly as possible, and I’ll be back in touch the moment I have a confirmation number to share with you.

I really appreciate you staying patient with us while we work through this.

Warm regards,

Sam

Customer Support

On Sun, Jan 4, 2026 at 11:10 AM Kristen Jockel <kdjockel@gmail.com> wrote:

Hello,

When can I expect my refund for elf that was canceled in NY?

Thanks

Kristen Jockel 

Sent from my iPhone

On Dec 16, 2025, at 1:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Kristen,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 5:47 AM Kristen Jockel <kdjockel@gmail.com> wrote:

Hello,

Can you please issue me a refund

Thank you

Kristen Jockel 

Sent from my iPhone

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Sam,

  The December 20th Fork & Film event was canceled and no service was rendered. I’ve followed up multiple times without receiving a refund. If the refund is not processed by Tuesday February 3 I will dispute the charge with my credit card issuer.

-Kristen Jockel 

Sent from my iPhone

On Jan 27, 2026, at 2:07 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kristen,

Thank you for reaching out. I want to sincerely apologize for the delay. I completely understand your frustration because waiting over a month for a refund after a cancellation is far too long. I truly appreciate your patience while we work through this.

I have personally checked the status of your request and I am flagging it as an urgent priority with our billing department right now. My goal is to get those funds moving immediately. While bank processing times can occasionally add a few days, I am doing everything on my end to speed up the process for you.

You have been very patient with us and I want to ensure this is resolved right away.

Warm regards,

Sam

On Mon, Jan 26, 2026 at 1:10 PM Kristen Jockel <kdjockel@gmail.com> wrote:

Hello,

Can you please update me on the status of my refund-it has been a very long time since you took my payment and over a month since the cancelation. 

Thank you

Kristen Jockel 

Sent from my iPhone

On Jan 7, 2026, at 2:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kristen,

Thank you for reaching out again. I completely understand why you’re checking in—it’s been a little while since that December 20th screening was canceled, and I know how much you want to see this resolved.

I checked on your request, and I can confirm you are still very much in our refund queue. Because we are manually processing a high volume of refunds from the holiday season, it’s taking our small team longer than we ever intended to get through the backlog.

I don't have a specific date for you today, but please know I am personally keeping an eye on your account. We are working hard to get every guest their refund as quickly as possible, and I’ll be back in touch the moment I have a confirmation number to share with you.

I really appreciate you staying patient with us while we work through this.

Warm regards,

Sam

Customer Support

On Sun, Jan 4, 2026 at 11:10 AM Kristen Jockel <kdjockel@gmail.com> wrote:

Hello,

When can I expect my refund for elf that was canceled in NY?

Thanks

Kristen Jockel 

Sent from my iPhone

On Dec 16, 2025, at 1:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Kristen,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 5:47 AM Kristen Jockel <kdjockel@gmail.com> wrote:

Hello,

Can you please issue me a refund

Thank you

Kristen Jockel 

Sent from my iPhone

On Dec 15, 2025, at 7:08 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.