Hi Sam,

It's now been over a month since Fork n' Film cancelled the show that I was to attend with my daughter. I've been patient, and as I shared in my previous communications, I'm not sure of any other business or service that takes this long to refund a charge that was caused by the provider. It's making me wonder if there is fraud here, or at the very least, a cash flow crisis at your company. 

This is disappointing. After my summer Fork n' Film experience with my daughter, I have been telling many people about it and urging them to check it out. I run two organizations, both of which are connected to education and children and families. I now feel the need to not only stop promoting Fork n' Film but to warn people against it. This experience is almost the exact opposite of what Guidara writes about in Unreasonable Hospitality.

So, I'm at the point where I'm going to file a fraudulent charge claim with my credit card. I also feel compelled to note my experience in online reviews. I definitely won't be recommending these experiences to other families, which is a shame, because I really enjoyed and was impressed by my own in July. 

Convince me not to, Sam. Do right by your customers. 

Matt

On Wednesday, January 7, 2026 at 06:06:37 PM EST, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you, Sam. I appreciate your attention to this and for you taking the time to write. 

Matt

On Wednesday, January 7, 2026 at 05:38:46 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I’m reaching out to personally apologize for the delay. I know you were looking forward to using that gift reservation, and it’s important to me that we get the refund portion of this finalized for you as quickly as possible.

I’ve been working with our team to ensure your request is prioritized in our current processing batch. Since we are manually handling these to make sure every gift credit and payment detail is aligned, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close eye on this and will send over the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam Customer Support

On Tue, Jan 6, 2026 at 8:46 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Amanda - 

Hope your 2026 is off to a good start. Circling back to this, as it's been another week without the reimbursement being processed. Please let me know status and timeline. 

Thank you,

Matt

On Tuesday, December 30, 2025 at 10:22:32 AM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I apologize that this has taken longer than expected.

Your refund request has been flagged with our team and is currently in progress. While I know you’d like to speak with someone to have this resolved immediately, please know we’re actively working through refunds as quickly and carefully as possible to ensure everything is processed correctly.

You’ll receive a confirmation as soon as your refund is completed. Thank you for your patience, and I appreciate your understanding.

Sincerely,
Amanda 

On Tue, Dec 30, 2025 at 7:50 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Fork n' Film Team - 

It's been more than two weeks since your cancelation of the event for which I had tickets. I would like to speak with someone who can refund this charge. 

Thank you for your help,

Matt

On Monday, December 22, 2025 at 10:23:42 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Mon, Dec 22, 2025 at 10:52 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Liz - checking the status on this. Thank you!

Matt

Sent from Yahoo Mail for iPhone

On Saturday, December 20, 2025, 7:59 AM, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - can you confirm when my reimbursement will be processed?

Thank you,

Matt 

Sent from Yahoo Mail for iPhone

On Tuesday, December 16, 2025, 2:28 PM, Fork Film <newyork@forknfilm.com> wrote:

Dear Matt,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 11:23 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - I will take the full refund for now, and I can always reschedule. thanks!

Matt

On Tuesday, December 16, 2025 at 02:21:24 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for letting us know. We understand that the alternative dates might not work given this was intended as a Christmas gift.

We are happy to offer the following options:

1. Future Reschedule: We can reschedule your tickets for any available film and date listed on our website. Please let us know which show works best for you.

2. Coupon Code: We can provide you with a coupon code so you can book the event yourself online once you know your daughter's availability.

3. Full Refund: If neither of the above options works for you, we can process a full refund for your purchase.

Please let us know which path you would prefer to take, and we will handle the next steps immediately.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 10:29 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi - Thank you for letting me know. This was a Christmas gift for my daughter, and unfortunately, the alternative dates won't work. Can you let me know where we go from here, please? 

Thank you,
Matt

On Monday, December 15, 2025 at 07:08:02 PM EST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Sam - 

I'm circling back to this. I had hoped after receiving your message two weeks ago that something would change. If you can't provide me with a definitive next step, I will have to proceed with what I've outlined below. I'm frustrated and disappointed. I want to support this business and small businesses, but I haven't seen any follow-through, and 6 weeks for a refund is truly astounding in an age of digital transactions. 

Let me know your thoughts.

Matt

On Thursday, January 22, 2026 at 12:10:32 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I am so incredibly sorry that we have reached this point. Reading your message truly breaks my heart, especially because you have been such a wonderful advocate for us in the past. To hear that your experience has gone to this level of frustration is deeply disappointing to me, and I take your feedback very seriously.

We realize that from your perspective, the delay is inexcusable. I want to personally ensure that we do right by you and your daughter.

I have escalated your refund to the very top of our priority list with our finance department. I would hate to lose your support and the opportunity to host you and your daughter again. Please give us just a little more time to get this across the finish line for you. You will hear from me again the moment I have an update.

Warm regards,
Sam

On Wed, Jan 21, 2026 at 8:11 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam,

It's now been over a month since Fork n' Film cancelled the show that I was to attend with my daughter. I've been patient, and as I shared in my previous communications, I'm not sure of any other business or service that takes this long to refund a charge that was caused by the provider. It's making me wonder if there is fraud here, or at the very least, a cash flow crisis at your company. 

This is disappointing. After my summer Fork n' Film experience with my daughter, I have been telling many people about it and urging them to check it out. I run two organizations, both of which are connected to education and children and families. I now feel the need to not only stop promoting Fork n' Film but to warn people against it. This experience is almost the exact opposite of what Guidara writes about in Unreasonable Hospitality.

So, I'm at the point where I'm going to file a fraudulent charge claim with my credit card. I also feel compelled to note my experience in online reviews. I definitely won't be recommending these experiences to other families, which is a shame, because I really enjoyed and was impressed by my own in July. 

Convince me not to, Sam. Do right by your customers. 

Matt

On Wednesday, January 7, 2026 at 06:06:37 PM EST, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you, Sam. I appreciate your attention to this and for you taking the time to write. 

Matt

On Wednesday, January 7, 2026 at 05:38:46 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I’m reaching out to personally apologize for the delay. I know you were looking forward to using that gift reservation, and it’s important to me that we get the refund portion of this finalized for you as quickly as possible.

I’ve been working with our team to ensure your request is prioritized in our current processing batch. Since we are manually handling these to make sure every gift credit and payment detail is aligned, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close eye on this and will send over the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam Customer Support

On Tue, Jan 6, 2026 at 8:46 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Amanda - 

Hope your 2026 is off to a good start. Circling back to this, as it's been another week without the reimbursement being processed. Please let me know status and timeline. 

Thank you,

Matt

On Tuesday, December 30, 2025 at 10:22:32 AM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I apologize that this has taken longer than expected.

Your refund request has been flagged with our team and is currently in progress. While I know you’d like to speak with someone to have this resolved immediately, please know we’re actively working through refunds as quickly and carefully as possible to ensure everything is processed correctly.

You’ll receive a confirmation as soon as your refund is completed. Thank you for your patience, and I appreciate your understanding.

Sincerely,
Amanda 

On Tue, Dec 30, 2025 at 7:50 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Fork n' Film Team - 

It's been more than two weeks since your cancelation of the event for which I had tickets. I would like to speak with someone who can refund this charge. 

Thank you for your help,

Matt

On Monday, December 22, 2025 at 10:23:42 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Mon, Dec 22, 2025 at 10:52 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Liz - checking the status on this. Thank you!

Matt

Sent from Yahoo Mail for iPhone

On Saturday, December 20, 2025, 7:59 AM, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - can you confirm when my reimbursement will be processed?

Thank you,

Matt 

Sent from Yahoo Mail for iPhone

On Tuesday, December 16, 2025, 2:28 PM, Fork Film <newyork@forknfilm.com> wrote:

Dear Matt,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 11:23 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - I will take the full refund for now, and I can always reschedule. thanks!

Matt

On Tuesday, December 16, 2025 at 02:21:24 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for letting us know. We understand that the alternative dates might not work given this was intended as a Christmas gift.

We are happy to offer the following options:

1. Future Reschedule: We can reschedule your tickets for any available film and date listed on our website. Please let us know which show works best for you.

2. Coupon Code: We can provide you with a coupon code so you can book the event yourself online once you know your daughter's availability.

3. Full Refund: If neither of the above options works for you, we can process a full refund for your purchase.

Please let us know which path you would prefer to take, and we will handle the next steps immediately.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 10:29 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi - Thank you for letting me know. This was a Christmas gift for my daughter, and unfortunately, the alternative dates won't work. Can you let me know where we go from here, please? 

Thank you,
Matt

On Monday, December 15, 2025 at 07:08:02 PM EST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Sam, 

It's been another 2 weeks. What's the status of the refund?

Thank you,
Matt

On Thursday, February 5, 2026 at 02:19:12 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I hear you loud and clear, and I won’t offer any more excuses. You have been incredibly patient, and it is deeply disappointing to me that we’ve let you down to the point where you feel you have to take further action. You wanted to support a small business, and in return, we’ve given you a wait time that you rightly described as astounding.

I want to be completely transparent: your frustration is 100% justified. At this stage, I’m moving past the 'in progress' status and am directly involving our leadership to ensure this refund is pushed through manually.

I am not going to give you another vague timeline, as I know our previous estimates haven't been met. Instead, I am going to stay on this until I have the actual refund receipt in my hand to send to you.

Thank you for your honesty and for sticking with us this long. I am doing everything in my power to get this resolved for you immediately.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 8:01 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam - 

I'm circling back to this. I had hoped after receiving your message two weeks ago that something would change. If you can't provide me with a definitive next step, I will have to proceed with what I've outlined below. I'm frustrated and disappointed. I want to support this business and small businesses, but I haven't seen any follow-through, and 6 weeks for a refund is truly astounding in an age of digital transactions. 

Let me know your thoughts.

Matt

On Thursday, January 22, 2026 at 12:10:32 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I am so incredibly sorry that we have reached this point. Reading your message truly breaks my heart, especially because you have been such a wonderful advocate for us in the past. To hear that your experience has gone to this level of frustration is deeply disappointing to me, and I take your feedback very seriously.

We realize that from your perspective, the delay is inexcusable. I want to personally ensure that we do right by you and your daughter.

I have escalated your refund to the very top of our priority list with our finance department. I would hate to lose your support and the opportunity to host you and your daughter again. Please give us just a little more time to get this across the finish line for you. You will hear from me again the moment I have an update.

Warm regards,
Sam

On Wed, Jan 21, 2026 at 8:11 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam,

It's now been over a month since Fork n' Film cancelled the show that I was to attend with my daughter. I've been patient, and as I shared in my previous communications, I'm not sure of any other business or service that takes this long to refund a charge that was caused by the provider. It's making me wonder if there is fraud here, or at the very least, a cash flow crisis at your company. 

This is disappointing. After my summer Fork n' Film experience with my daughter, I have been telling many people about it and urging them to check it out. I run two organizations, both of which are connected to education and children and families. I now feel the need to not only stop promoting Fork n' Film but to warn people against it. This experience is almost the exact opposite of what Guidara writes about in Unreasonable Hospitality.

So, I'm at the point where I'm going to file a fraudulent charge claim with my credit card. I also feel compelled to note my experience in online reviews. I definitely won't be recommending these experiences to other families, which is a shame, because I really enjoyed and was impressed by my own in July. 

Convince me not to, Sam. Do right by your customers. 

Matt

On Wednesday, January 7, 2026 at 06:06:37 PM EST, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you, Sam. I appreciate your attention to this and for you taking the time to write. 

Matt

On Wednesday, January 7, 2026 at 05:38:46 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I’m reaching out to personally apologize for the delay. I know you were looking forward to using that gift reservation, and it’s important to me that we get the refund portion of this finalized for you as quickly as possible.

I’ve been working with our team to ensure your request is prioritized in our current processing batch. Since we are manually handling these to make sure every gift credit and payment detail is aligned, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close eye on this and will send over the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam Customer Support

On Tue, Jan 6, 2026 at 8:46 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Amanda - 

Hope your 2026 is off to a good start. Circling back to this, as it's been another week without the reimbursement being processed. Please let me know status and timeline. 

Thank you,

Matt

On Tuesday, December 30, 2025 at 10:22:32 AM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I apologize that this has taken longer than expected.

Your refund request has been flagged with our team and is currently in progress. While I know you’d like to speak with someone to have this resolved immediately, please know we’re actively working through refunds as quickly and carefully as possible to ensure everything is processed correctly.

You’ll receive a confirmation as soon as your refund is completed. Thank you for your patience, and I appreciate your understanding.

Sincerely,
Amanda 

On Tue, Dec 30, 2025 at 7:50 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Fork n' Film Team - 

It's been more than two weeks since your cancelation of the event for which I had tickets. I would like to speak with someone who can refund this charge. 

Thank you for your help,

Matt

On Monday, December 22, 2025 at 10:23:42 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Mon, Dec 22, 2025 at 10:52 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Liz - checking the status on this. Thank you!

Matt

Sent from Yahoo Mail for iPhone

On Saturday, December 20, 2025, 7:59 AM, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - can you confirm when my reimbursement will be processed?

Thank you,

Matt 

Sent from Yahoo Mail for iPhone

On Tuesday, December 16, 2025, 2:28 PM, Fork Film <newyork@forknfilm.com> wrote:

Dear Matt,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 11:23 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - I will take the full refund for now, and I can always reschedule. thanks!

Matt

On Tuesday, December 16, 2025 at 02:21:24 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for letting us know. We understand that the alternative dates might not work given this was intended as a Christmas gift.

We are happy to offer the following options:

1. Future Reschedule: We can reschedule your tickets for any available film and date listed on our website. Please let us know which show works best for you.

2. Coupon Code: We can provide you with a coupon code so you can book the event yourself online once you know your daughter's availability.

3. Full Refund: If neither of the above options works for you, we can process a full refund for your purchase.

Please let us know which path you would prefer to take, and we will handle the next steps immediately.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 10:29 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi - Thank you for letting me know. This was a Christmas gift for my daughter, and unfortunately, the alternative dates won't work. Can you let me know where we go from here, please? 

Thank you,
Matt

On Monday, December 15, 2025 at 07:08:02 PM EST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Sam, 

It's been nearly 6 weeks since you and I started communicating, and just about 3 months since my tickets were cancelled. I feel like I've given you the benefit of the doubt, but I'm arriving at a place where I'm not sure Fork n Film is acting in good faith, and I feeling like I'm left in a place to declare fraud with my credit card company and write a review to warn other consumers. 

You've been polite and responsive, and I appreciate that, but this has moved from frustrating to ridiculous. Convince me otherwise. 

Thanks, 
Matt

On Monday, February 23, 2026 at 03:47:16 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for your patience while we get this sorted out.

I’m so sorry for the continued wait! I am personally pushing this through with our billing team right now to make sure it’s finalized. You should see that update hitting your account very soon.

Warm regards,
Sam
Customer Support

On Sat, Feb 21, 2026 at 8:16 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam, 

It's been another 2 weeks. What's the status of the refund?

Thank you,
Matt

On Thursday, February 5, 2026 at 02:19:12 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I hear you loud and clear, and I won’t offer any more excuses. You have been incredibly patient, and it is deeply disappointing to me that we’ve let you down to the point where you feel you have to take further action. You wanted to support a small business, and in return, we’ve given you a wait time that you rightly described as astounding.

I want to be completely transparent: your frustration is 100% justified. At this stage, I’m moving past the 'in progress' status and am directly involving our leadership to ensure this refund is pushed through manually.

I am not going to give you another vague timeline, as I know our previous estimates haven't been met. Instead, I am going to stay on this until I have the actual refund receipt in my hand to send to you.

Thank you for your honesty and for sticking with us this long. I am doing everything in my power to get this resolved for you immediately.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 8:01 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam - 

I'm circling back to this. I had hoped after receiving your message two weeks ago that something would change. If you can't provide me with a definitive next step, I will have to proceed with what I've outlined below. I'm frustrated and disappointed. I want to support this business and small businesses, but I haven't seen any follow-through, and 6 weeks for a refund is truly astounding in an age of digital transactions. 

Let me know your thoughts.

Matt

On Thursday, January 22, 2026 at 12:10:32 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I am so incredibly sorry that we have reached this point. Reading your message truly breaks my heart, especially because you have been such a wonderful advocate for us in the past. To hear that your experience has gone to this level of frustration is deeply disappointing to me, and I take your feedback very seriously.

We realize that from your perspective, the delay is inexcusable. I want to personally ensure that we do right by you and your daughter.

I have escalated your refund to the very top of our priority list with our finance department. I would hate to lose your support and the opportunity to host you and your daughter again. Please give us just a little more time to get this across the finish line for you. You will hear from me again the moment I have an update.

Warm regards,
Sam

On Wed, Jan 21, 2026 at 8:11 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam,

It's now been over a month since Fork n' Film cancelled the show that I was to attend with my daughter. I've been patient, and as I shared in my previous communications, I'm not sure of any other business or service that takes this long to refund a charge that was caused by the provider. It's making me wonder if there is fraud here, or at the very least, a cash flow crisis at your company. 

This is disappointing. After my summer Fork n' Film experience with my daughter, I have been telling many people about it and urging them to check it out. I run two organizations, both of which are connected to education and children and families. I now feel the need to not only stop promoting Fork n' Film but to warn people against it. This experience is almost the exact opposite of what Guidara writes about in Unreasonable Hospitality.

So, I'm at the point where I'm going to file a fraudulent charge claim with my credit card. I also feel compelled to note my experience in online reviews. I definitely won't be recommending these experiences to other families, which is a shame, because I really enjoyed and was impressed by my own in July. 

Convince me not to, Sam. Do right by your customers. 

Matt

On Wednesday, January 7, 2026 at 06:06:37 PM EST, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you, Sam. I appreciate your attention to this and for you taking the time to write. 

Matt

On Wednesday, January 7, 2026 at 05:38:46 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I’m reaching out to personally apologize for the delay. I know you were looking forward to using that gift reservation, and it’s important to me that we get the refund portion of this finalized for you as quickly as possible.

I’ve been working with our team to ensure your request is prioritized in our current processing batch. Since we are manually handling these to make sure every gift credit and payment detail is aligned, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close eye on this and will send over the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam Customer Support

On Tue, Jan 6, 2026 at 8:46 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Amanda - 

Hope your 2026 is off to a good start. Circling back to this, as it's been another week without the reimbursement being processed. Please let me know status and timeline. 

Thank you,

Matt

On Tuesday, December 30, 2025 at 10:22:32 AM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I apologize that this has taken longer than expected.

Your refund request has been flagged with our team and is currently in progress. While I know you’d like to speak with someone to have this resolved immediately, please know we’re actively working through refunds as quickly and carefully as possible to ensure everything is processed correctly.

You’ll receive a confirmation as soon as your refund is completed. Thank you for your patience, and I appreciate your understanding.

Sincerely,
Amanda 

On Tue, Dec 30, 2025 at 7:50 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Fork n' Film Team - 

It's been more than two weeks since your cancelation of the event for which I had tickets. I would like to speak with someone who can refund this charge. 

Thank you for your help,

Matt

On Monday, December 22, 2025 at 10:23:42 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Mon, Dec 22, 2025 at 10:52 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Liz - checking the status on this. Thank you!

Matt

Sent from Yahoo Mail for iPhone

On Saturday, December 20, 2025, 7:59 AM, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - can you confirm when my reimbursement will be processed?

Thank you,

Matt 

Sent from Yahoo Mail for iPhone

On Tuesday, December 16, 2025, 2:28 PM, Fork Film <newyork@forknfilm.com> wrote:

Dear Matt,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 11:23 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - I will take the full refund for now, and I can always reschedule. thanks!

Matt

On Tuesday, December 16, 2025 at 02:21:24 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for letting us know. We understand that the alternative dates might not work given this was intended as a Christmas gift.

We are happy to offer the following options:

1. Future Reschedule: We can reschedule your tickets for any available film and date listed on our website. Please let us know which show works best for you.

2. Coupon Code: We can provide you with a coupon code so you can book the event yourself online once you know your daughter's availability.

3. Full Refund: If neither of the above options works for you, we can process a full refund for your purchase.

Please let us know which path you would prefer to take, and we will handle the next steps immediately.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 10:29 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi - Thank you for letting me know. This was a Christmas gift for my daughter, and unfortunately, the alternative dates won't work. Can you let me know where we go from here, please? 

Thank you,
Matt

On Monday, December 15, 2025 at 07:08:02 PM EST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Sam, 

What's the update?

Thanks,

Matt

On Friday, March 6, 2026 at 02:11:49 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I completely understand your frustration, and I truly appreciate your patience and the benefit of the doubt you’ve given me so far.

I’m checking in on the status of this right now to get you a definitive update. I'll be back in touch as soon as I have more information.

Warm regards,

Sam

On Fri, Mar 6, 2026 at 10:04 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam, 

It's been nearly 6 weeks since you and I started communicating, and just about 3 months since my tickets were cancelled. I feel like I've given you the benefit of the doubt, but I'm arriving at a place where I'm not sure Fork n Film is acting in good faith, and I feeling like I'm left in a place to declare fraud with my credit card company and write a review to warn other consumers. 

You've been polite and responsive, and I appreciate that, but this has moved from frustrating to ridiculous. Convince me otherwise. 

Thanks, 
Matt

On Monday, February 23, 2026 at 03:47:16 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for your patience while we get this sorted out.

I’m so sorry for the continued wait! I am personally pushing this through with our billing team right now to make sure it’s finalized. You should see that update hitting your account very soon.

Warm regards,
Sam
Customer Support

On Sat, Feb 21, 2026 at 8:16 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam, 

It's been another 2 weeks. What's the status of the refund?

Thank you,
Matt

On Thursday, February 5, 2026 at 02:19:12 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I hear you loud and clear, and I won’t offer any more excuses. You have been incredibly patient, and it is deeply disappointing to me that we’ve let you down to the point where you feel you have to take further action. You wanted to support a small business, and in return, we’ve given you a wait time that you rightly described as astounding.

I want to be completely transparent: your frustration is 100% justified. At this stage, I’m moving past the 'in progress' status and am directly involving our leadership to ensure this refund is pushed through manually.

I am not going to give you another vague timeline, as I know our previous estimates haven't been met. Instead, I am going to stay on this until I have the actual refund receipt in my hand to send to you.

Thank you for your honesty and for sticking with us this long. I am doing everything in my power to get this resolved for you immediately.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 8:01 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam - 

I'm circling back to this. I had hoped after receiving your message two weeks ago that something would change. If you can't provide me with a definitive next step, I will have to proceed with what I've outlined below. I'm frustrated and disappointed. I want to support this business and small businesses, but I haven't seen any follow-through, and 6 weeks for a refund is truly astounding in an age of digital transactions. 

Let me know your thoughts.

Matt

On Thursday, January 22, 2026 at 12:10:32 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I am so incredibly sorry that we have reached this point. Reading your message truly breaks my heart, especially because you have been such a wonderful advocate for us in the past. To hear that your experience has gone to this level of frustration is deeply disappointing to me, and I take your feedback very seriously.

We realize that from your perspective, the delay is inexcusable. I want to personally ensure that we do right by you and your daughter.

I have escalated your refund to the very top of our priority list with our finance department. I would hate to lose your support and the opportunity to host you and your daughter again. Please give us just a little more time to get this across the finish line for you. You will hear from me again the moment I have an update.

Warm regards,
Sam

On Wed, Jan 21, 2026 at 8:11 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam,

It's now been over a month since Fork n' Film cancelled the show that I was to attend with my daughter. I've been patient, and as I shared in my previous communications, I'm not sure of any other business or service that takes this long to refund a charge that was caused by the provider. It's making me wonder if there is fraud here, or at the very least, a cash flow crisis at your company. 

This is disappointing. After my summer Fork n' Film experience with my daughter, I have been telling many people about it and urging them to check it out. I run two organizations, both of which are connected to education and children and families. I now feel the need to not only stop promoting Fork n' Film but to warn people against it. This experience is almost the exact opposite of what Guidara writes about in Unreasonable Hospitality.

So, I'm at the point where I'm going to file a fraudulent charge claim with my credit card. I also feel compelled to note my experience in online reviews. I definitely won't be recommending these experiences to other families, which is a shame, because I really enjoyed and was impressed by my own in July. 

Convince me not to, Sam. Do right by your customers. 

Matt

On Wednesday, January 7, 2026 at 06:06:37 PM EST, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you, Sam. I appreciate your attention to this and for you taking the time to write. 

Matt

On Wednesday, January 7, 2026 at 05:38:46 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I’m reaching out to personally apologize for the delay. I know you were looking forward to using that gift reservation, and it’s important to me that we get the refund portion of this finalized for you as quickly as possible.

I’ve been working with our team to ensure your request is prioritized in our current processing batch. Since we are manually handling these to make sure every gift credit and payment detail is aligned, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close eye on this and will send over the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam Customer Support

On Tue, Jan 6, 2026 at 8:46 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Amanda - 

Hope your 2026 is off to a good start. Circling back to this, as it's been another week without the reimbursement being processed. Please let me know status and timeline. 

Thank you,

Matt

On Tuesday, December 30, 2025 at 10:22:32 AM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I apologize that this has taken longer than expected.

Your refund request has been flagged with our team and is currently in progress. While I know you’d like to speak with someone to have this resolved immediately, please know we’re actively working through refunds as quickly and carefully as possible to ensure everything is processed correctly.

You’ll receive a confirmation as soon as your refund is completed. Thank you for your patience, and I appreciate your understanding.

Sincerely,
Amanda 

On Tue, Dec 30, 2025 at 7:50 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Fork n' Film Team - 

It's been more than two weeks since your cancelation of the event for which I had tickets. I would like to speak with someone who can refund this charge. 

Thank you for your help,

Matt

On Monday, December 22, 2025 at 10:23:42 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Mon, Dec 22, 2025 at 10:52 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Liz - checking the status on this. Thank you!

Matt

Sent from Yahoo Mail for iPhone

On Saturday, December 20, 2025, 7:59 AM, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - can you confirm when my reimbursement will be processed?

Thank you,

Matt 

Sent from Yahoo Mail for iPhone

On Tuesday, December 16, 2025, 2:28 PM, Fork Film <newyork@forknfilm.com> wrote:

Dear Matt,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 11:23 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - I will take the full refund for now, and I can always reschedule. thanks!

Matt

On Tuesday, December 16, 2025 at 02:21:24 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for letting us know. We understand that the alternative dates might not work given this was intended as a Christmas gift.

We are happy to offer the following options:

1. Future Reschedule: We can reschedule your tickets for any available film and date listed on our website. Please let us know which show works best for you.

2. Coupon Code: We can provide you with a coupon code so you can book the event yourself online once you know your daughter's availability.

3. Full Refund: If neither of the above options works for you, we can process a full refund for your purchase.

Please let us know which path you would prefer to take, and we will handle the next steps immediately.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 10:29 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi - Thank you for letting me know. This was a Christmas gift for my daughter, and unfortunately, the alternative dates won't work. Can you let me know where we go from here, please? 

Thank you,
Matt

On Monday, December 15, 2025 at 07:08:02 PM EST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Thank you. Please let me know by EOD today. If you cannot resolve this by EOD, please send me the contact info for your supervisor. Thanks, Matt

Sent from Yahoo Mail for iPhone

On Tuesday, March 10, 2026, 7:41 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thanks for checking in. I completely understand wanting to get this finalized.

I am currently working with our billing department to get a status update on this for you. I’m pushing to get a clear answer so we can move forward, and I’ll reach out as soon as I have more information.

Warm regards,

Sam

Customer Support 

On Mon, Mar 9, 2026 at 5:29 PM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam, 

What's the update?

Thanks,

Matt

On Friday, March 6, 2026 at 02:11:49 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I completely understand your frustration, and I truly appreciate your patience and the benefit of the doubt you’ve given me so far.

I’m checking in on the status of this right now to get you a definitive update. I'll be back in touch as soon as I have more information.

Warm regards,

Sam

On Fri, Mar 6, 2026 at 10:04 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam, 

It's been nearly 6 weeks since you and I started communicating, and just about 3 months since my tickets were cancelled. I feel like I've given you the benefit of the doubt, but I'm arriving at a place where I'm not sure Fork n Film is acting in good faith, and I feeling like I'm left in a place to declare fraud with my credit card company and write a review to warn other consumers. 

You've been polite and responsive, and I appreciate that, but this has moved from frustrating to ridiculous. Convince me otherwise. 

Thanks, 
Matt

On Monday, February 23, 2026 at 03:47:16 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for your patience while we get this sorted out.

I’m so sorry for the continued wait! I am personally pushing this through with our billing team right now to make sure it’s finalized. You should see that update hitting your account very soon.

Warm regards,
Sam
Customer Support

On Sat, Feb 21, 2026 at 8:16 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam, 

It's been another 2 weeks. What's the status of the refund?

Thank you,
Matt

On Thursday, February 5, 2026 at 02:19:12 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I hear you loud and clear, and I won’t offer any more excuses. You have been incredibly patient, and it is deeply disappointing to me that we’ve let you down to the point where you feel you have to take further action. You wanted to support a small business, and in return, we’ve given you a wait time that you rightly described as astounding.

I want to be completely transparent: your frustration is 100% justified. At this stage, I’m moving past the 'in progress' status and am directly involving our leadership to ensure this refund is pushed through manually.

I am not going to give you another vague timeline, as I know our previous estimates haven't been met. Instead, I am going to stay on this until I have the actual refund receipt in my hand to send to you.

Thank you for your honesty and for sticking with us this long. I am doing everything in my power to get this resolved for you immediately.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 8:01 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam - 

I'm circling back to this. I had hoped after receiving your message two weeks ago that something would change. If you can't provide me with a definitive next step, I will have to proceed with what I've outlined below. I'm frustrated and disappointed. I want to support this business and small businesses, but I haven't seen any follow-through, and 6 weeks for a refund is truly astounding in an age of digital transactions. 

Let me know your thoughts.

Matt

On Thursday, January 22, 2026 at 12:10:32 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I am so incredibly sorry that we have reached this point. Reading your message truly breaks my heart, especially because you have been such a wonderful advocate for us in the past. To hear that your experience has gone to this level of frustration is deeply disappointing to me, and I take your feedback very seriously.

We realize that from your perspective, the delay is inexcusable. I want to personally ensure that we do right by you and your daughter.

I have escalated your refund to the very top of our priority list with our finance department. I would hate to lose your support and the opportunity to host you and your daughter again. Please give us just a little more time to get this across the finish line for you. You will hear from me again the moment I have an update.

Warm regards,
Sam

On Wed, Jan 21, 2026 at 8:11 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Sam,

It's now been over a month since Fork n' Film cancelled the show that I was to attend with my daughter. I've been patient, and as I shared in my previous communications, I'm not sure of any other business or service that takes this long to refund a charge that was caused by the provider. It's making me wonder if there is fraud here, or at the very least, a cash flow crisis at your company. 

This is disappointing. After my summer Fork n' Film experience with my daughter, I have been telling many people about it and urging them to check it out. I run two organizations, both of which are connected to education and children and families. I now feel the need to not only stop promoting Fork n' Film but to warn people against it. This experience is almost the exact opposite of what Guidara writes about in Unreasonable Hospitality.

So, I'm at the point where I'm going to file a fraudulent charge claim with my credit card. I also feel compelled to note my experience in online reviews. I definitely won't be recommending these experiences to other families, which is a shame, because I really enjoyed and was impressed by my own in July. 

Convince me not to, Sam. Do right by your customers. 

Matt

On Wednesday, January 7, 2026 at 06:06:37 PM EST, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you, Sam. I appreciate your attention to this and for you taking the time to write. 

Matt

On Wednesday, January 7, 2026 at 05:38:46 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I’m reaching out to personally apologize for the delay. I know you were looking forward to using that gift reservation, and it’s important to me that we get the refund portion of this finalized for you as quickly as possible.

I’ve been working with our team to ensure your request is prioritized in our current processing batch. Since we are manually handling these to make sure every gift credit and payment detail is aligned, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close eye on this and will send over the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam Customer Support

On Tue, Jan 6, 2026 at 8:46 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Amanda - 

Hope your 2026 is off to a good start. Circling back to this, as it's been another week without the reimbursement being processed. Please let me know status and timeline. 

Thank you,

Matt

On Tuesday, December 30, 2025 at 10:22:32 AM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

I apologize that this has taken longer than expected.

Your refund request has been flagged with our team and is currently in progress. While I know you’d like to speak with someone to have this resolved immediately, please know we’re actively working through refunds as quickly and carefully as possible to ensure everything is processed correctly.

You’ll receive a confirmation as soon as your refund is completed. Thank you for your patience, and I appreciate your understanding.

Sincerely,
Amanda 

On Tue, Dec 30, 2025 at 7:50 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Fork n' Film Team - 

It's been more than two weeks since your cancelation of the event for which I had tickets. I would like to speak with someone who can refund this charge. 

Thank you for your help,

Matt

On Monday, December 22, 2025 at 10:23:42 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt, Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

The Fork n’ Film Team

On Mon, Dec 22, 2025 at 10:52 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi Liz - checking the status on this. Thank you!

Matt

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On Saturday, December 20, 2025, 7:59 AM, Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - can you confirm when my reimbursement will be processed?

Thank you,

Matt 

Sent from Yahoo Mail for iPhone

On Tuesday, December 16, 2025, 2:28 PM, Fork Film <newyork@forknfilm.com> wrote:

Dear Matt,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 11:23 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Thank you - I will take the full refund for now, and I can always reschedule. thanks!

Matt

On Tuesday, December 16, 2025 at 02:21:24 PM EST, Fork Film <newyork@forknfilm.com> wrote:

Hi Matt,

Thank you for letting us know. We understand that the alternative dates might not work given this was intended as a Christmas gift.

We are happy to offer the following options:

1. Future Reschedule: We can reschedule your tickets for any available film and date listed on our website. Please let us know which show works best for you.

2. Coupon Code: We can provide you with a coupon code so you can book the event yourself online once you know your daughter's availability.

3. Full Refund: If neither of the above options works for you, we can process a full refund for your purchase.

Please let us know which path you would prefer to take, and we will handle the next steps immediately.

Warm regards,

Liz

On Tue, Dec 16, 2025 at 10:29 AM Matt Norcini <mnorcini@yahoo.com> wrote:

Hi - Thank you for letting me know. This was a Christmas gift for my daughter, and unfortunately, the alternative dates won't work. Can you let me know where we go from here, please? 

Thank you,
Matt

On Monday, December 15, 2025 at 07:08:02 PM EST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

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Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

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