Hello!

Just following up again on the refund request. I have not received an email in regard to it since we last spoke. 

Thank you! 

D. Bermudez

On Jan 2, 2026, at 12:20, Fork Film <newyork@forknfilm.com> wrote:



Hi Diamani,

Thank you for following up, and I’m truly sorry for the continued delay. I understand your concern and sincerely apologize for the lack of an update so far.

Your refund request has been flagged with our team and has not been overlooked. You’ll receive an email confirmation as soon as it’s been processed.

Thank you so much for your patience, and I’m very sorry again for the inconvenience.

Warmly,
Amanda 

On Thu, Jan 1, 2026 at 2:27 PM Diamani Bermudez <mani4199@yahoo.com> wrote:

Hello,

Just following up on this - I have not received my refund yet or an email in regard to getting a refund.

D. Bermudez

On Dec 18, 2025, at 15:55, Diamani Bermudez <mani4199@yahoo.com> wrote:

Thank you so much 

D. Bermudez

On Dec 17, 2025, at 15:13, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Yes, of course  I’ve gone ahead and let our team know about your refund request. I’m truly sorry that the other dates don’t work for you, and I appreciate you letting us know.

Once the refund is processed, you’ll receive a confirmation. Please don’t hesitate to reach out if you have any questions in the meantime.

Best,
Amanda

On Wed, Dec 17, 2025 at 10:41 AM Diamani Bermudez <mani4199@yahoo.com> wrote:

Hello! 

Is there any way I can get a refund? I cannot attend the other dates.

D. Bermudez

On Dec 15, 2025, at 19:08, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

I hope you’re doing well. I’m reaching out to follow up on a refund request I initially submitted back in December. I understand that these processes can take some time, but I haven’t received any updates unless I’ve reached out myself.

Could you please let me know the current status of my request and if there’s anything further I need to provide to help move things along? I would really appreciate any guidance you can offer.

Thank you for your time and assistance, and I look forward to hearing from you soon.

D. Bermudez

On Feb 4, 2026, at 13:07, Fork Film <newyork@forknfilm.com> wrote:



Hi Diamani!

Thank you so much for following up with us. I truly appreciate your patience, and I want to sincerely apologize that you haven't received an update since our last conversation. I know how unsettling it can be to have a refund pending without hearing from the team, and I am so sorry for that silence.

Please know that your request is very much at the top of our minds. I have personally checked on the status, and we are actively working on getting it finalized for you right now. Sometimes the coordination between our system and the banks takes a bit longer than we’d like, but please rest assured that we are pushing it through to make sure your funds return to you as soon as possible.

We really value your time and your support, and we want to get this resolved so you don't have to give it another thought!

Warm regards,

Sam

Customer Support

On Tue, Feb 3, 2026 at 11:46 AM Diamani Bermudez <mani4199@yahoo.com> wrote:

Hello!

Just following up again on the refund request. I have not received an email in regard to it since we last spoke. 

Thank you! 

D. Bermudez

On Jan 2, 2026, at 12:20, Fork Film <newyork@forknfilm.com> wrote:



Hi Diamani,

Thank you for following up, and I’m truly sorry for the continued delay. I understand your concern and sincerely apologize for the lack of an update so far.

Your refund request has been flagged with our team and has not been overlooked. You’ll receive an email confirmation as soon as it’s been processed.

Thank you so much for your patience, and I’m very sorry again for the inconvenience.

Warmly,
Amanda 

On Thu, Jan 1, 2026 at 2:27 PM Diamani Bermudez <mani4199@yahoo.com> wrote:

Hello,

Just following up on this - I have not received my refund yet or an email in regard to getting a refund.

D. Bermudez

On Dec 18, 2025, at 15:55, Diamani Bermudez <mani4199@yahoo.com> wrote:

Thank you so much 

D. Bermudez

On Dec 17, 2025, at 15:13, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Yes, of course  I’ve gone ahead and let our team know about your refund request. I’m truly sorry that the other dates don’t work for you, and I appreciate you letting us know.

Once the refund is processed, you’ll receive a confirmation. Please don’t hesitate to reach out if you have any questions in the meantime.

Best,
Amanda

On Wed, Dec 17, 2025 at 10:41 AM Diamani Bermudez <mani4199@yahoo.com> wrote:

Hello! 

Is there any way I can get a refund? I cannot attend the other dates.

D. Bermudez

On Dec 15, 2025, at 19:08, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 20th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available holiday shows listed below.   Elf Decenber 19th, 5:30PM, Doors open at 5:00PM January 2nd - 4th, 6:30PM, Doors open at 6:00PM Grinch December 22nd, 8:30PM, Doors open at 8:00PM December 23nd, 8:30PM, Doors open at 8:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that the dates being offered will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.