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Re: Please reply: Fork n' Film Reservation - Important Update

tina_najar@yahoo.com · landed in sanfrancisco@forknfilm.com

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  • tina_najar@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    3/23/2026, 5:21:46 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    Hi Sam- please provide me with an update


    Sent from Yahoo Mail for iPhone

    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sanfrancisco@forknfilm.comto Tina Najar <tina_najar@yahoo.com>Reply (operator)
    3/23/2026, 6:08:29 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • tina_najar@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    3/24/2026, 5:34:55 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    This has been on expedited status for a very long time. I’d like to know exactly when we should be expecting this refund. We have been extremely patient and at this point we are starting to get frustrated. I don’t want to have to keep messaging for a refund that was supposed to happen a very long time ago. We are taking about December. We are about to come up on 4 months. How many days should it take your team to expedite a transaction?


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sanfrancisco@forknfilm.comto Tina Najar <tina_najar@yahoo.com>Reply (operator)
    3/24/2026, 7:44:17 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    Dear Tina,

    I sincerely apologize for the lack of communication and the continued delay. I understand your frustration, and I want to assure you that we absolutely intend to issue your refund.

    It is my top priority, and I am escalating this with our finance team daily. We are currently managing a very high volume of requests, and I hesitated to reach out without a final resolution to avoid being repetitive. However, I have personally flagged your account as a priority with my team to expedite this process.

    Thank you for your continued patience, and I will follow up as soon as I have a confirmed update.

    Best regards,
    Alex

    On Tue, Mar 24, 2026 at 10:41 AM Tina Najar <tina_najar@yahoo.com> wrote:
    This has been on expedited status for a very long time. I’d like to know exactly when we should be expecting this refund. We have been extremely patient and at this point we are starting to get frustrated. I don’t want to have to keep messaging for a refund that was supposed to happen a very long time ago. We are taking about December. We are about to come up on 4 months. How many days should it take your team to expedite a transaction?



    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • tina_najar@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    4/14/2026, 11:35:56 AM

    Re: Please reply: Fork n' Film Reservation - Important Update

    I have yet to hear back and it’s been almost another month of waiting. This absolutely is not expedited service. Michelle and I have been extremely patient.  This unfortunately will be our last request for our refund before we seek legal assistance. Extremely disappointed in how this has been handled. 


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sanfrancisco@forknfilm.comto Tina Najar <tina_najar@yahoo.com>Reply (operator)
    4/17/2026, 9:56:59 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    Hi Tina,

    I am incredibly sorry to hear that we have reached this point, and I completely understand your disappointment. You and Michelle have been remarkably patient throughout this process, and I sincerely apologize that the delay has persisted for this long.

    Please know that I have expedited your refund this morning to ensure it is prioritized above all else. Because our small team handles these manually, I am staying on top of this specific transaction to make sure it is finalized immediately.

    I value your support and deeply regret that this experience has been so frustrating. I will send you a direct confirmation as soon as the process is complete.

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 14, 2026 at 6:36 AM Tina Najar <tina_najar@yahoo.com> wrote:
    I have yet to hear back and it’s been almost another month of waiting. This absolutely is not expedited service. Michelle and I have been extremely patient.  This unfortunately will be our last request for our refund before we seek legal assistance. Extremely disappointed in how this has been handled. 



    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • tina_najar@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    5/8/2026, 3:37:55 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    Still nothing- may I please get our refunds. We are 5 month into this and it is absolutely ridiculous how this has been handled. please provide me with a date to expect refund.


    Sent from Yahoo Mail for iPhone

    On Friday, April 17, 2026, 2:57 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I am incredibly sorry to hear that we have reached this point, and I completely understand your disappointment. You and Michelle have been remarkably patient throughout this process, and I sincerely apologize that the delay has persisted for this long.

    Please know that I have expedited your refund this morning to ensure it is prioritized above all else. Because our small team handles these manually, I am staying on top of this specific transaction to make sure it is finalized immediately.

    I value your support and deeply regret that this experience has been so frustrating. I will send you a direct confirmation as soon as the process is complete.

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 14, 2026 at 6:36 AM Tina Najar <tina_najar@yahoo.com> wrote:
    I have yet to hear back and it’s been almost another month of waiting. This absolutely is not expedited service. Michelle and I have been extremely patient.  This unfortunately will be our last request for our refund before we seek legal assistance. Extremely disappointed in how this has been handled. 



    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • tina_najar@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    5/13/2026, 6:03:27 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    Still nothing- may I please get our refunds. We are 5 month into this and it is absolutely ridiculous how this has been handled. please provide me with a date to expect refund.


    Sent from Yahoo Mail for iPhone

    On Friday, April 17, 2026, 2:57 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I am incredibly sorry to hear that we have reached this point, and I completely understand your disappointment. You and Michelle have been remarkably patient throughout this process, and I sincerely apologize that the delay has persisted for this long.

    Please know that I have expedited your refund this morning to ensure it is prioritized above all else. Because our small team handles these manually, I am staying on top of this specific transaction to make sure it is finalized immediately.

    I value your support and deeply regret that this experience has been so frustrating. I will send you a direct confirmation as soon as the process is complete.

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 14, 2026 at 6:36 AM Tina Najar <tina_najar@yahoo.com> wrote:
    I have yet to hear back and it’s been almost another month of waiting. This absolutely is not expedited service. Michelle and I have been extremely patient.  This unfortunately will be our last request for our refund before we seek legal assistance. Extremely disappointed in how this has been handled. 



    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • tina_najar@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    5/27/2026, 3:34:09 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    It’s almost 6 months after Michelle Barba and I were told we would receive our refund and we have been put on priority status. Through this entire time we have been extremely patient after receiving multiple emails saying “I will personally send you an email with an update” and NOTHING. It may not seem important to you guys but it’s very important to us. I will be contacting the better business bureau and sending them all emails I’ve received. This is absolutely unacceptable business. 


    Sent from Yahoo Mail for iPhone

    On Wednesday, May 13, 2026, 11:03 AM, Tina Najar <tina_najar@yahoo.com> wrote:

    Still nothing- may I please get our refunds. We are 5 month into this and it is absolutely ridiculous how this has been handled. please provide me with a date to expect refund.


    Sent from Yahoo Mail for iPhone

    On Friday, April 17, 2026, 2:57 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I am incredibly sorry to hear that we have reached this point, and I completely understand your disappointment. You and Michelle have been remarkably patient throughout this process, and I sincerely apologize that the delay has persisted for this long.

    Please know that I have expedited your refund this morning to ensure it is prioritized above all else. Because our small team handles these manually, I am staying on top of this specific transaction to make sure it is finalized immediately.

    I value your support and deeply regret that this experience has been so frustrating. I will send you a direct confirmation as soon as the process is complete.

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 14, 2026 at 6:36 AM Tina Najar <tina_najar@yahoo.com> wrote:
    I have yet to hear back and it’s been almost another month of waiting. This absolutely is not expedited service. Michelle and I have been extremely patient.  This unfortunately will be our last request for our refund before we seek legal assistance. Extremely disappointed in how this has been handled. 



    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • tina_najar@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    7/2/2026, 8:04:51 PM

    Re: Please reply: Fork n' Film Reservation - Important Update

    Since you all do not want to give our money back. Would Michelle and I be able to get tickets to this coming seasons events? 


    Sent from Yahoo Mail for iPhone

    On Wednesday, May 27, 2026, 8:34 AM, Tina Najar <tina_najar@yahoo.com> wrote:

    It’s almost 6 months after Michelle Barba and I were told we would receive our refund and we have been put on priority status. Through this entire time we have been extremely patient after receiving multiple emails saying “I will personally send you an email with an update” and NOTHING. It may not seem important to you guys but it’s very important to us. I will be contacting the better business bureau and sending them all emails I’ve received. This is absolutely unacceptable business. 


    Sent from Yahoo Mail for iPhone

    On Wednesday, May 13, 2026, 11:03 AM, Tina Najar <tina_najar@yahoo.com> wrote:

    Still nothing- may I please get our refunds. We are 5 month into this and it is absolutely ridiculous how this has been handled. please provide me with a date to expect refund.


    Sent from Yahoo Mail for iPhone

    On Friday, April 17, 2026, 2:57 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I am incredibly sorry to hear that we have reached this point, and I completely understand your disappointment. You and Michelle have been remarkably patient throughout this process, and I sincerely apologize that the delay has persisted for this long.

    Please know that I have expedited your refund this morning to ensure it is prioritized above all else. Because our small team handles these manually, I am staying on top of this specific transaction to make sure it is finalized immediately.

    I value your support and deeply regret that this experience has been so frustrating. I will send you a direct confirmation as soon as the process is complete.

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 14, 2026 at 6:36 AM Tina Najar <tina_najar@yahoo.com> wrote:
    I have yet to hear back and it’s been almost another month of waiting. This absolutely is not expedited service. Michelle and I have been extremely patient.  This unfortunately will be our last request for our refund before we seek legal assistance. Extremely disappointed in how this has been handled. 



    On Monday, March 23, 2026, 11:08 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thank you for checking in with us.

    I wanted to let you know that your refund has been expedited, and our team is working on it as we speak. Because we are processing these manually to ensure everything is accurate, it is taking just a bit of extra time, but please rest assured it is a top priority for us.

    I will follow up with your refund receipt the moment it is finalized. Thank you so much for your continued patience!

    Warm regards,
    Sam
    Customer Support

    On Mon, Mar 23, 2026 at 12:21 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- please provide me with an update



    On Monday, March 16, 2026, 12:49 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I hear you loud and clear, and I am sincerely sorry. I completely understand why it feels like you're being given the runaround - four months is an incredibly long time to wait, and it is not fair that you’ve had to be the ones constantly reaching out for updates. That is absolutely not the experience we want for you or Michelle.

    Please know that I am doing everything in my power to get this finalized for you right now. I have flagged this specifically as a long-overdue case with our billing department to ensure it is pulled from the queue and handled immediately.

    I am pushing for a concrete resolution so we can finally close this chapter for you. I will touch base the very moment I have confirmation that the transaction has been cleared on our end.

    Thank you for being so remarkably patient with us.

    Warm regards,
    Sam

    On Fri, Mar 13, 2026 at 4:53 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Sam- any update. At this point it’s been a very long wait and I’m starting to feel like I’m just being given the run around. We have been extremely patient with no movement in completing this transaction. I have multiple people telling me I’m looking to this or I’ll get back to you with an update and nothing unless I reach out. Michelle and I would like to close this transaction as soon as possible. It’s been almost 4 months at this point.



    On Wednesday, March 4, 2026, 12:14 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We haven't forgotten about you for a moment! We're just making sure everything is processed correctly on our end so the funds get back to you as smoothly as possible.

    I’ll be sure to send you another note the very second it’s all finalized. Thank you again for being so incredibly patient and kind with us while we get this sorted out!

    Warm regards,
    Sam
    Customer Support

    On Tue, Mar 3, 2026 at 11:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for an update.



    On Wednesday, February 25, 2026, 4:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,

    I am truly sorry for the continued delay and completely understand your frustration given that it has been 69 days since your initial request.

    As a small team, we are still managing a high volume of requests, which has slowed our processing time. I am putting a rush on your refunds for both Michelle Barba and Justina (Tina) Maese, and I am speaking directly with our billing department to expedite this.

    As soon as they provide me with an update, I will let you know immediately. Thank you for your continued patience.

    Best regards,

    Alex

    On Tue, Feb 24, 2026 at 7:25 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- as of today it’s been 69 days since the start of this refund process. We have been told on a few occasions that our refund is being looked at now and someone would get back to us. We would like to know at this point exactly how much long this is going to take. Michelle Barba and Justina (Tina ) Maese.



    On Saturday, February 21, 2026, 11:11 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refunds.


    Our team is carefully processing refunds, and we are still waiting for an update for yours and Michelle's. We’ll send your refund confirmation and receipt as soon as processing is complete.


    We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.


    Warmly,

    The Fork n’ Film Team



    On Fri, Feb 20, 2026 at 4:05 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Just checking in for any update. 



    On Wednesday, February 18, 2026, 12:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Thanks so much for touching base. I just wanted to send a quick note to let you know that I’m looking into your returns right now. I’m working to get everything sorted out for you both as quickly as possible.

    I'll be sure to follow up the moment I have an update!

    Warm regards,
    Sam
    Customer Support

    On Tue, Feb 17, 2026 at 4:03 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Michelle and I just wanted to follow up on our returns. 



    On Monday, February 2, 2026, 12:39 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi there,


    I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.


    I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.


    I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.


    Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.


    Warmly,

    Alex

    Customer Support



    On Fri, Jan 30, 2026 at 1:15 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Hi Liz. Can you please give us an estimate date on when we should be expecting the ticket refund. 



    On Friday, January 23, 2026, 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Fri, Jan 23, 2026 at 1:24 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon Michelle Barba and I are checking in do an update on our refunds. 



    On Monday, January 12, 2026, 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina and Michelle,


    Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.


    Refunds are being processed in order, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.


    We appreciate your understanding and kindness as we work through these.


    Warmly,

    The Fork n’ Film Team



    On Mon, Jan 12, 2026 at 3:17 PM Tina Najar <tina_najar@yahoo.com> wrote:
    Good afternoon- Michelle and I are just following up to see when we should be expecting our refund 



    On Wednesday, December 31, 2025, 11:21 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Dear Tina,


    Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.


    While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!


    Warmly,

    Liz


    On Wed, Dec 31, 2025 at 8:23 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Good morning- we just wanted to follow up on when we should be expecting our refunds. Both Michelle Barba and I. 



    On Monday, December 22, 2025, 7:46 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Yes, that’s correct — I can confirm that both you and Michelle Barba will be receiving a refund. I’ve noted this on our end and have flagged it with our team.

    Thank you for confirming, and I’m sorry again for the inconvenience this has caused.

    Best,
    Amanda


    On Sat, Dec 20, 2025 at 5:46 AM Tina Najar <tina_najar@yahoo.com> wrote:
    Just confirming Michelle Barba and I will be receiving a refund. 





    On Thursday, December 18, 2025, 12:40 PM, Tina Najar <tina_najar@yahoo.com> wrote:

    With the holiday we are not available. But thank you. We can go ahead and move forward with the refund. We appreciate you again. 



    On Thursday, December 18, 2025, 12:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    I’m so sorry that option won’t work either, and I completely understand given your travel plans. 

    If you don’t mind me asking, how long will you be visiting from Texas? I just want to see if there’s any other option we can explore that might better fit your schedule.

    Best,
    Amanda


    On Thu, Dec 18, 2025 at 10:13 AM Tina Najar <tina_najar@yahoo.com> wrote:
    That won’t work either. We fly in from Texas at 930 pm that day. Which is why we originally chose the 21st. But thank you again for asking. 



    On Thursday, December 18, 2025, 11:45 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    Sorry I meant 12/20 at 1:30pm I do have availability there if you and your party can make it to that date

    Best,
    Amanda

    On Wed, Dec 17, 2025 at 9:11 PM Tina Najar <tina_najar@yahoo.com> wrote:
    I’ve also attached Michelle Barba to this email who purchased 3 tickets in our group of 4. Unfortunately we will not be able to attend the changed time or any of the other dates due to vacations and other commitments. At this time we decided to request a refund. 

    Please let us know if there is anything else you need from us. Thank you again. 


    On Wednesday, December 17, 2025, 7:13 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

    Hi Tina,

    We also have dates available on Dec 26th, 27th, Jan 2nd, and Jan 3rd for Elf. Let me know if any of those work better for you. If not, you're more than welcome to choose another date posted on our website for a different film.

    In the case those options don't work out, we can also provide a coupon code or a refund. Let me know what works best for you.

    Warm regards,
    Liz

    On Wed, Dec 17, 2025 at 4:19 PM Tina Najar <tina_najar@yahoo.com> wrote:
    In the event the changes do not work what are the other options? 



    On Wednesday, December 17, 2025, 11:33 AM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime. We're excited to welcome you to Fork n' Film ‌ ‌ ‌ ‌ ‌ ‌ 
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    Important Update

    Dear Fork n’ Film Guests,

    We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. Our matinee show on Sunday, December 21st at 1:30PM has been rescheduled to an evening showtime.

     

    We're excited to welcome you to Fork n' Film on Sunday, December 21st at 6:30PM! Doors will open at 5:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 6:30PM sharp and late guests will be turned away.

     

    Please reply at your earliest convenience to confirm this new showtime works for you. If it does not work for you, we're happy to offer you the following alternative dates for Elf.

     

    • December 28th at 1:30PM

    • December 28th at 6:30PM

     

    We are also happy to announce that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!

     

    We look forward to hearing from you soon.

    Have a wonderful day.

    Warm regards,

    The Fork n' Film Team

     
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