Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Sierra

Customer Support

On Wed, Jan 28, 2026 at 8:46 AM CJ <chjothomas@gmail.com> wrote:

I still have not received an update or correspondence. 

On Wed, Jan 14, 2026 at 5:08 PM CJ <chjothomas@gmail.com> wrote:

Please put me in contact with a manager. This does not suffice. 

It does not take a month to refund a transaction that took seconds to deduct from my credit card. 

On Wed, Jan 14, 2026 at 16:59 Fork Film <newyork@forknfilm.com> wrote:

Hi CJ,

Thank you so much for your patience, and I truly want to apologize for the frustration this has caused you. I completely hear your concerns regarding the lack of a specific timeline, and I understand how unsettling it feels to wait for a refund without a clear date. Please know that it is never our intention to be vague; we are working diligently on our end to get this processed for you as quickly as possible.

I will be sure to notify you the very moment it is finalized.

In the meantime, as a sincere gesture of our appreciation for your patience and to make things a little better while you wait, we would love to invite you to join us for a future show completely free of charge. We would love the chance to host you and provide the experience you were looking forward to.

Thank you again for bearing with us, and I will be in touch with an update very soon.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 8:13 PM CJ <chjothomas@gmail.com> wrote:

Is there an expected date on which I will receive this "refund"? At this point, there should be interest included as it is now a month since reserving. I have had to hound for specificity when this is a business. Communication should be upfront and a priority. 

An undisclosed date for a refund is bizarre. Telling me i'm next in line with no indication of placement or date is unorthodox and shoddy business practice. 

I am not happy and am very much concerned. 

Will you clarify what date I am to receive my refund?

On Fri, Jan 9, 2026 at 5:49 PM Fork Film <newyork@forknfilm.com> wrote:

Dear CJ,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warm regards,

Sierra

On Thu, Jan 8, 2026 at 9:12 AM CJ <chjothomas@gmail.com> wrote:

I appreciate the correspondence, Sam.

It’s been nearly a month and I’m concerned about if I should patron you guys ever again.

The method of communication prior to you was shoddy and less than ideal with specificity regarding which slot was cancelled/rescheduled.

My group and I were celebrating a birthday and days beforehand we are alerted there’s going to be a change to our reservation yet, limited scope was given. We called multiple times for specificity regarding the change to no avail. When we finally got word from Esperanza, options were so limited that it was in our best interest to get a refund.

I understand this is just crossing your desk but refunds shouldn’t take more than 7 business days and it’s been 2 weeks ongoing. This is concerning as a customer and makes me wary of your business practices. 

Please keep me posted with any questions via mobile 201-306-1645. 

I look forward to your swift updates. 

Kind Regards,

CJ Thomas

On Thu, Jan 8, 2026 at 11:05 Fork Film <newyork@forknfilm.com> wrote:

Hi CJ,

I want to sincerely apologize for the silence on our end. I know you’ve been waiting for two weeks since your conversation with Esperanza, and I truly hear your frustration regarding the missing confirmation for your 1:30 PM reservation refund.

Please know that I have been working directly with our team to ensure your request is prioritized in our current processing batch. Because we are handling these manually to make sure the details for that specific time slot are adjusted and returned correctly, I am personally overseeing the queue to ensure your file moves through the final stages of the process.

I am keeping your account pulled up on my end so that I can send you the confirmation and documentation the moment the transaction clears. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam

Customer Support 

On Wed, Jan 7, 2026 at 9:28 AM CJ <chjothomas@gmail.com> wrote:

To Whom It May Concern: 

I am following up about the charge on my credit card for this purchase. 

It was previously communicated that a refund would be started; however, I have not received any email confirmation or documentation indicating that corrective action has been taken. 

Please provide an update on the status of the refund, including confirmation of when it will be processed. 

I would appreciate your prompt attention to this matter. 

Kind Regards, 

CJ Thomas

(201) 306-1645

On Tue, Jan 6, 2026 at 3:36 PM CJ <chjothomas@gmail.com> wrote:

Hi,

It’s been 2 weeks and I have yet to receive confirmation of my refund for this. 

On Tue, Dec 23, 2025 at 12:34 Fork Film <newyork@forknfilm.com> wrote:

Hello CJ,

Thank you so much for taking my call yesterday, it was a pleasure speaking with you. Once again, we're sincerely sorry for the cancellation and that the new time change doesn't work for your party. We will accommodate a refund for this purchase, as you requested on our call. One it's processed we will send you a copy of your refund receipt.

We hope to host you at Fork n' Film in the future.

Have a great day!

Warmly,

Esperanza

On Tue, Dec 23, 2025 at 9:27 AM CJ <chjothomas@gmail.com> wrote:

Hi!

Pushing this email to the top of your inbox.

On Mon, Dec 22, 2025 at 22:28 CJ <chjothomas@gmail.com> wrote:

Hi, 

I spoke to Esperanza this evening about refunding my ticket since the 28th December at 1:30 pm ET slot is no longer available. 

She confirmed that I would receive an email confirming the refund within the next few hours, today. 

Can you please confirm that my full ticket purchase $204.45 is to be refunded?

On Sun, Dec 21, 2025 at 1:31 PM CJ <chjothomas@gmail.com> wrote:

Hello!

No one has corresponded to my request. Is the 28th December at 1:30 PM now canceled? 

On Fri, Dec 19, 2025 at 19:11 CJ <chjothomas@gmail.com> wrote:

I cannot make that show, I needed the 1:30 pm slot. 

Since this was cancelled, please refund me to the card used on file ending in 0197. 

On Fri, Dec 19, 2025 at 6:06 PM Fork Film <newyork@forknfilm.com> wrote:

Hello CJ!

Thanks for reaching out to us. Both shows have been changed to the 8:30PM start time, including the 1:30PM show that you were scheduled for.. Please let me know if this works for you and I'll send you updated tickets to the show. We're so sorry for any inconvenience.

We look forward to hearing from you soon!

Warmly,

Esperanza

On Fri, Dec 19, 2025 at 11:38 AM CJ <chjothomas@gmail.com> wrote:

Hi!

This doesn’t clarify which spot has been updated to 830 pm. Was this new time for the 130 pm slot that afternoon or the 6pm?

On Fri, Dec 19, 2025 at 14:05 Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th. The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th.   The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.