Re: NYC reservation

Hi,

Just following up with this again. Any action taken on my refund yet? 

Sent from my iPhone

On Jan 14, 2026, at 13:31, Tatiana Branch <tatib16@icloud.com> wrote:

Ok thanks so much for the follow up. 

On Jan 13, 2026, at 00:23, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

Thank you for checking in with us. I completely understand wanting to get an update on that timeline, especially since it has been a few weeks.

I am looking into this for you right now to see exactly where it is in the process. We are currently working through several requests manually to ensure everything is accurate, which has added a bit of a delay. I’m going to personally follow up with our finance team to get a status update on your specific refund and see how quickly we can get those funds back to your account.

I will reach back out to you as soon as I have a more concrete update. Thank you so much for your continued patience with us!

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 6:11 AM Tatiana Branch <tatib16@icloud.com> wrote:

Good Morning,

I just wanted to check in and see if there is any update or timeline on my refund from a few weeks ago. I have yet to see it hit my account. 

Thanks,

Tatiana Branch 

Sent from my iPhone

On Dec 26, 2025, at 12:06, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

Of course  and thank you so much for your patience and understanding through all of this. I’m truly sorry we weren’t able to make the experience happen this time, especially knowing how much you were looking forward to it.

At this moment, I don’t have a firm timeline I can share for when the refund will reflect, as processing times can vary depending on your bank. Please know that your request has been flagged and is actively being worked on, and it hasn’t been forgotten. I completely understand how tight schedules and finances can be during the holidays, and we’re doing our very best to move through these as quickly as possible.

Thank you again for your grace, and I truly hope we’ll have the opportunity to welcome you to Fork n’ Film in the future under better circumstances.

Warmly,
Amanda

On Fri, Dec 26, 2025 at 9:58 AM Tatiana Branch <tatib16@icloud.com> wrote:

Thank you so much for all your help I’m getting this refund. I was truly looking forward to a night out at fork and film. Typically how long will the refund process take so I can be on the lookout for it? Just working during the holidays my schedule is very tight. 

Thanks,

Tatiana Branch. 

Sent from my iPhone

On Dec 26, 2025, at 11:03, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

Thank you for your patience. I was able to locate your reservation, and it looks like there was a small error in the email address, which is why it was initially difficult to find.

I’ve now found everything and have flagged your refund request with our team for processing. I truly apologize for the confusion and appreciate your understanding.

Best,
Amanda

On Wed, Dec 24, 2025 at 11:47 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hello!

These are the tickets sent to me. 

Sent from my iPhone

On Dec 24, 2025, at 12:18, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

No worries at all  thank you for letting me know. Yes, the ticket numbers will definitely help. If you can please send those over, I’ll use them to locate the reservation on our end and make sure everything is properly updated.

I appreciate your patience, and I’m happy to help get this sorted for you.

Best,
Amanda

On Wed, Dec 24, 2025 at 5:15 AM Tatiana Branch <tatib16@icloud.com> wrote:

The email address may have a typo it in. I think when I brought the tickets it said Taib16@icloud.com. That maybe the issue. But that’s a typo on my part. My apologies. Any other way you can search for it? I have the tickets. Would the numbers on the tickets help? 

Sent from my iPhone

On Dec 23, 2025, at 18:41, Tatiana Branch <tatib16@icloud.com> wrote:

Tmbranch94@gmail.com

Sent from my iPhone

On Dec 23, 2025, at 18:37, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana, 

Do you happen to have another gmail that you use? 

I still can't seem to find your reservation under this email you provided 

Best,
Amanda

On Tue, Dec 23, 2025 at 8:31 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hello,

Thanks so much for the understanding. 

The email address used was either Tatib16@icloud.com or tatianabranch94@gmail.com

On Dec 23, 2025, at 10:14, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

Yes, you can absolutely move forward with a refund — I’m truly sorry the updated time slot doesn’t work for you. I’ve gone ahead and flagged your refund request with our team so it can be processed.

When you have a moment, could you please also provide the exact email address used to make the reservation? That will help me locate everything more quickly on our end.

Thank you so much, and I apologize again for the inconvenience.

Best,
Amanda

On Mon, Dec 22, 2025 at 3:04 PM Tatiana Branch <tatib16@icloud.com> wrote:

Hello!

Wanted to follow up on my last email? The show is on Sunday and can’t make the new time slot I was appointed to. Can I get a refund instead please? 

Thanks

On Dec 19, 2025, at 19:42, Tatiana Branch <tatib16@icloud.com> wrote:

hello,

Thank you for getting back to me unfortunately the time change doesn’t work as I have work later that evening at 8:30. Would I be able to get a refund instead? 

Thanks 

Tatiana Branch 

Sent from my iPhone

On Dec 19, 2025, at 17:29, Fork Film <newyork@forknfilm.com> wrote:



Hi Tatiana,

Thank you so much for reaching out to us. We were trying to send you communication to the email associated with your ticket purchase and it looks like there was a typo in your email address. We had your email listed as tatib16@cloud.com.

We were trying to give you the details below regarding your reservation. I'm so glad that we were able to connect with you and I hope to hear from you soon.

We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th.

The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM.

Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.

We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.

Wishing you an amazing day.

Warm regards,

Esperanza

On Fri, Dec 19, 2025 at 11:51 AM Tatiana Branch <tatib16@icloud.com> wrote:

Hello,

I received a text saying there was a change in my up coming reservation. I don’t see any email on a change. My reservation is for Elf on Sunday 12/27 at 1:30pm in NYC

Thanks,

Tatiana Branch