Hey! 

      It is now a month after my scheduled Fork n’ Film movie date and more than a month since the initial payment. I would like to know when the refund will be issued? 

                   Thank you,

                             Lauren Oliveira

Sent from my iPhone

On Jan 15, 2026, at 11:39 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thank you so much for reaching out to us. I truly appreciate your patience while you wait for your refund for the Elf screening on December 28th.

I want to sincerely apologize for the delay. I know that when you're expecting a refund, every extra day of waiting can feel frustrating, and I am so sorry for any inconvenience this has caused your post-holiday planning. Please know that we are working very hard on this behind the scenes!

Because we are a small, dedicated team, we process each of these refunds manually to ensure that every guest is taken care of accurately. While this does take a bit more time, your request is absolutely at the top of our minds. I have personally flagged your order to our billing team today to make sure it stays on their immediate radar.

We value having you as part of our community so much, and we're doing everything we can to get this resolved for you as quickly as possible!

Warm regards,

Sam 

Customer Support

On Wed, Jan 14, 2026 at 6:56 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Sierra, 

        Just wanted to check in and see when I would be getting that refund for 2 tickets booked for Elf on 12/28.

                       Thanks, 

                             Lauren

Sent from my iPhone

On Jan 9, 2026, at 5:59 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren!

Thanks for checking back in! After double-checking our availability this Sunday, I can confirm that tickets are unfortunately sold out. I apologize for the disappointment; I know how long you have been trying to get rescheduled for.

I would like to extend the offer of a full credit for your tickets to apply to a future event. It would not expire, so you can use it whenever you're back in town. However, if you still prefer a refund, I would be more than happy to get that started for you.

Think it over and let me know how you would like to move forward!

Warm regards,

Sierra

On Thu, Jan 8, 2026 at 5:25 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Amanda, 

          Just wanted to see if you were able to fit us in for the movie this Sunday? If not if you could just refund the tickets, that would be greatly appreciated. 

                      Thanks, 

                              Lauren Oliveira

Sent from my iPhone

On Dec 30, 2025, at 10:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Good morning! Thank you so much for letting me know. At the moment, we’re also at full capacity for Saturday the 9th, but please don’t worry I’m going to check with my team to see if there’s any way we can get you both in.

I’ll be in touch as soon as I have an update. Thank you for your patience, and I truly appreciate your flexibility.

Have a wonderful day,
Amanda 

On Tue, Dec 30, 2025 at 8:41 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Morning, 

         Thank you Amanda! We are also available on Saturday the 9th for either show. 

                    Have a great day!

Sent from my iPhone

On Dec 30, 2025, at 9:55 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

At the moment, we only have one ticket available for the 1:30 PM show on January 10th for Ratatouille. I’m going to speak with my team to see if there’s any way we might be able to squeeze you both in, and I’ll be sure to follow up with you as soon as I have an update.

Thank you so much for your patience. I'll be in touch very soon.

Amanda 

On Sat, Dec 27, 2025 at 3:38 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Esperanza, 

          I hope you had a Merry Christmas. We would love to reschedule with upgraded VIP seats. This experience is so cool and we’re really bummed to miss out. We could come back down to NY the weekend of the 10th or 11th. I saw you guys were playing Ratatouille. The 1:30p shows probably work better for us. Please let me know as soon as possible. 

                         Thank you!! 

                                    Lauren Oliveira 

Sent from my iPhone

On Dec 19, 2025, at 6:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thank you for your response, we're so sorry to hear that this new showtime doesn't work for you. We completely understand and are happy to accommodate your request for a refund. Once we process your refund, we will send you a copy of your refund receipt. 

If you decide to save your tickets for a future show, we'd be happy to give you a complimentary upgrade to VIP seats. Should you change your mind, just let us know.

We hope to host you at Fork n' Film in the future!
Have a great day!

Warm Regards,

Esperanza

On Fri, Dec 19, 2025 at 12:09 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hi, 

      I am sorry but that time doesn’t work for us. I live in RI and was just coming in the city for the movie. Our train leaves at 6p that evening. Would I be able to get a refund on my tickets? 

Sent from my iPhone

On Dec 19, 2025, at 2:05 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th. The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th.   The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hey Sam, 

        Still haven’t heard anything about the reimbursement on our tickets. We will be in the city this weekend and I was just checking if you had any open showtimes available or have any update on when I will receive my money back. 

                   Thanks, 

                         Lauren Oliveira 

Sent from my iPhone

On Jan 27, 2026, at 2:31 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thanks so much for checking in again. I completely understand why you’re reaching out—it has been a while since your original date, and I sincerely apologize that you're still waiting on those funds.

I really appreciate how patient you’ve been with us. I'm going to follow up with our billing team right now to see what's causing the hold-up and make sure your request is moving along. My goal is to get this settled for you as soon as possible so you don’t have to keep checking in.

I’ll keep a close eye on this for you!

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 7:36 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey! 

      It is now a month after my scheduled Fork n’ Film movie date and more than a month since the initial payment. I would like to know when the refund will be issued? 

                   Thank you,

                             Lauren Oliveira

Sent from my iPhone

On Jan 15, 2026, at 11:39 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thank you so much for reaching out to us. I truly appreciate your patience while you wait for your refund for the Elf screening on December 28th.

I want to sincerely apologize for the delay. I know that when you're expecting a refund, every extra day of waiting can feel frustrating, and I am so sorry for any inconvenience this has caused your post-holiday planning. Please know that we are working very hard on this behind the scenes!

Because we are a small, dedicated team, we process each of these refunds manually to ensure that every guest is taken care of accurately. While this does take a bit more time, your request is absolutely at the top of our minds. I have personally flagged your order to our billing team today to make sure it stays on their immediate radar.

We value having you as part of our community so much, and we're doing everything we can to get this resolved for you as quickly as possible!

Warm regards,

Sam 

Customer Support

On Wed, Jan 14, 2026 at 6:56 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Sierra, 

        Just wanted to check in and see when I would be getting that refund for 2 tickets booked for Elf on 12/28.

                       Thanks, 

                             Lauren

Sent from my iPhone

On Jan 9, 2026, at 5:59 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren!

Thanks for checking back in! After double-checking our availability this Sunday, I can confirm that tickets are unfortunately sold out. I apologize for the disappointment; I know how long you have been trying to get rescheduled for.

I would like to extend the offer of a full credit for your tickets to apply to a future event. It would not expire, so you can use it whenever you're back in town. However, if you still prefer a refund, I would be more than happy to get that started for you.

Think it over and let me know how you would like to move forward!

Warm regards,

Sierra

On Thu, Jan 8, 2026 at 5:25 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Amanda, 

          Just wanted to see if you were able to fit us in for the movie this Sunday? If not if you could just refund the tickets, that would be greatly appreciated. 

                      Thanks, 

                              Lauren Oliveira

Sent from my iPhone

On Dec 30, 2025, at 10:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Good morning! Thank you so much for letting me know. At the moment, we’re also at full capacity for Saturday the 9th, but please don’t worry I’m going to check with my team to see if there’s any way we can get you both in.

I’ll be in touch as soon as I have an update. Thank you for your patience, and I truly appreciate your flexibility.

Have a wonderful day,
Amanda 

On Tue, Dec 30, 2025 at 8:41 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Morning, 

         Thank you Amanda! We are also available on Saturday the 9th for either show. 

                    Have a great day!

Sent from my iPhone

On Dec 30, 2025, at 9:55 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

At the moment, we only have one ticket available for the 1:30 PM show on January 10th for Ratatouille. I’m going to speak with my team to see if there’s any way we might be able to squeeze you both in, and I’ll be sure to follow up with you as soon as I have an update.

Thank you so much for your patience. I'll be in touch very soon.

Amanda 

On Sat, Dec 27, 2025 at 3:38 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Esperanza, 

          I hope you had a Merry Christmas. We would love to reschedule with upgraded VIP seats. This experience is so cool and we’re really bummed to miss out. We could come back down to NY the weekend of the 10th or 11th. I saw you guys were playing Ratatouille. The 1:30p shows probably work better for us. Please let me know as soon as possible. 

                         Thank you!! 

                                    Lauren Oliveira 

Sent from my iPhone

On Dec 19, 2025, at 6:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thank you for your response, we're so sorry to hear that this new showtime doesn't work for you. We completely understand and are happy to accommodate your request for a refund. Once we process your refund, we will send you a copy of your refund receipt. 

If you decide to save your tickets for a future show, we'd be happy to give you a complimentary upgrade to VIP seats. Should you change your mind, just let us know.

We hope to host you at Fork n' Film in the future!
Have a great day!

Warm Regards,

Esperanza

On Fri, Dec 19, 2025 at 12:09 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hi, 

      I am sorry but that time doesn’t work for us. I live in RI and was just coming in the city for the movie. Our train leaves at 6p that evening. Would I be able to get a refund on my tickets? 

Sent from my iPhone

On Dec 19, 2025, at 2:05 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th. The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th.   The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Subject: Final Demand for Refund – $410

Dear Fork n’ Film,

         On December 10, 2025, I purchased event tickets totaling $410. After the event’s date was changed, I requested a refund on January 9, 2026. Your company confirmed in writing that a refund would be issued.

             As of today, more than 60 days have passed since my refund request, and I have not received the $410 refund. No specific timeframe for payment was ever provided, and continued delay is unreasonable.

               If I do not receive the full $410 refund within ten (10) business days of this notice, I will proceed with the following actions without further notice:

• Filing a small claims action in Rhode Island
• Filing formal complaints with the Rhode Island Attorney General and the New York Attorney General
• Initiating a formal dispute with my credit card issuer

I would prefer to resolve this matter promptly and without litigation. Please confirm in writing when payment will be issued.

Sincerely,

Lauren Oliveira

Sent from my iPhone

On Feb 12, 2026, at 3:31 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

I want to reach out and send a heartfelt apology for the delay in getting your refund finalized. I know we’ve gone back and forth with different dates and VIP offers, and I truly appreciate how flexible you’ve been throughout this whole process.

Please rest assured that your request is still a top priority for us. I’ve personally checked in with our billing team to ensure your refund is moving through the queue. Because we are a small team, the administrative side is taking a bit longer than we’d like, but your reimbursement is absolutely confirmed and on its way.

Thank you so much for your grace and for hanging in there with us. I’ll be sure to send you a note the very moment the transaction is fully processed on our end!

Warm regards,

Sam

Customer Support

On Tue, Feb 10, 2026 at 12:47 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Sam, 

        Still haven’t heard anything about the reimbursement on our tickets. We will be in the city this weekend and I was just checking if you had any open showtimes available or have any update on when I will receive my money back. 

                   Thanks, 

                         Lauren Oliveira 

Sent from my iPhone

On Jan 27, 2026, at 2:31 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thanks so much for checking in again. I completely understand why you’re reaching out—it has been a while since your original date, and I sincerely apologize that you're still waiting on those funds.

I really appreciate how patient you’ve been with us. I'm going to follow up with our billing team right now to see what's causing the hold-up and make sure your request is moving along. My goal is to get this settled for you as soon as possible so you don’t have to keep checking in.

I’ll keep a close eye on this for you!

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 7:36 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey! 

      It is now a month after my scheduled Fork n’ Film movie date and more than a month since the initial payment. I would like to know when the refund will be issued? 

                   Thank you,

                             Lauren Oliveira

Sent from my iPhone

On Jan 15, 2026, at 11:39 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thank you so much for reaching out to us. I truly appreciate your patience while you wait for your refund for the Elf screening on December 28th.

I want to sincerely apologize for the delay. I know that when you're expecting a refund, every extra day of waiting can feel frustrating, and I am so sorry for any inconvenience this has caused your post-holiday planning. Please know that we are working very hard on this behind the scenes!

Because we are a small, dedicated team, we process each of these refunds manually to ensure that every guest is taken care of accurately. While this does take a bit more time, your request is absolutely at the top of our minds. I have personally flagged your order to our billing team today to make sure it stays on their immediate radar.

We value having you as part of our community so much, and we're doing everything we can to get this resolved for you as quickly as possible!

Warm regards,

Sam 

Customer Support

On Wed, Jan 14, 2026 at 6:56 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Sierra, 

        Just wanted to check in and see when I would be getting that refund for 2 tickets booked for Elf on 12/28.

                       Thanks, 

                             Lauren

Sent from my iPhone

On Jan 9, 2026, at 5:59 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren!

Thanks for checking back in! After double-checking our availability this Sunday, I can confirm that tickets are unfortunately sold out. I apologize for the disappointment; I know how long you have been trying to get rescheduled for.

I would like to extend the offer of a full credit for your tickets to apply to a future event. It would not expire, so you can use it whenever you're back in town. However, if you still prefer a refund, I would be more than happy to get that started for you.

Think it over and let me know how you would like to move forward!

Warm regards,

Sierra

On Thu, Jan 8, 2026 at 5:25 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Amanda, 

          Just wanted to see if you were able to fit us in for the movie this Sunday? If not if you could just refund the tickets, that would be greatly appreciated. 

                      Thanks, 

                              Lauren Oliveira

Sent from my iPhone

On Dec 30, 2025, at 10:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Good morning! Thank you so much for letting me know. At the moment, we’re also at full capacity for Saturday the 9th, but please don’t worry I’m going to check with my team to see if there’s any way we can get you both in.

I’ll be in touch as soon as I have an update. Thank you for your patience, and I truly appreciate your flexibility.

Have a wonderful day,
Amanda 

On Tue, Dec 30, 2025 at 8:41 AM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Morning, 

         Thank you Amanda! We are also available on Saturday the 9th for either show. 

                    Have a great day!

Sent from my iPhone

On Dec 30, 2025, at 9:55 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

At the moment, we only have one ticket available for the 1:30 PM show on January 10th for Ratatouille. I’m going to speak with my team to see if there’s any way we might be able to squeeze you both in, and I’ll be sure to follow up with you as soon as I have an update.

Thank you so much for your patience. I'll be in touch very soon.

Amanda 

On Sat, Dec 27, 2025 at 3:38 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hey Esperanza, 

          I hope you had a Merry Christmas. We would love to reschedule with upgraded VIP seats. This experience is so cool and we’re really bummed to miss out. We could come back down to NY the weekend of the 10th or 11th. I saw you guys were playing Ratatouille. The 1:30p shows probably work better for us. Please let me know as soon as possible. 

                         Thank you!! 

                                    Lauren Oliveira 

Sent from my iPhone

On Dec 19, 2025, at 6:57 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Lauren,

Thank you for your response, we're so sorry to hear that this new showtime doesn't work for you. We completely understand and are happy to accommodate your request for a refund. Once we process your refund, we will send you a copy of your refund receipt. 

If you decide to save your tickets for a future show, we'd be happy to give you a complimentary upgrade to VIP seats. Should you change your mind, just let us know.

We hope to host you at Fork n' Film in the future!
Have a great day!

Warm Regards,

Esperanza

On Fri, Dec 19, 2025 at 12:09 PM Lauren Oliveira <laurenoliveira718@yahoo.com> wrote:

Hi, 

      I am sorry but that time doesn’t work for us. I live in RI and was just coming in the city for the movie. Our train leaves at 6p that evening. Would I be able to get a refund on my tickets? 

Sent from my iPhone

On Dec 19, 2025, at 2:05 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th. The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM. Please reply at your ear‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope you are having a great day. We’re reaching out with a quick update regarding your reservation for Elf on Sunday, December 28th.   The showtime for Elf on December 28th has been updated to 8:30 PM, with doors now opening at 8:00 PM.   Please reply at your earliest convenience to confirm this new time works for you. If it does not, just let us know and we’ll be happy to assist with next steps.   We’re also excited to share that this event will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It’s an incredible venue, and we cannot wait to welcome you for an amazing Fork n’ Film experience.   We truly appreciate your understanding and look forward to hearing from you soon.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.