I still have not gotten my refund and this email was a month ago. I’m not sure how your company works but it complete chaos. I need my refund asap or I’m calling credit card and claiming the charge is fraudulent. Completely ridiculous 

On Mon, Dec 22, 2025 at 12:26 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angela,

I am incredibly sorry for the frustration this has caused you. I completely understand your decision not to reschedule, and I truly apologize for all the inconvenience and disappointment you've experienced.

We have processed your request for a full refund. Please accept our deepest apologies for this situation. We will confirm with you as soon as your refund has been processed. Thank you for your patience and understanding.

Have a wonderful rest of your week and happy holiday. We will talk to you soon!

Warmly,

Victoria

Customer Support

On Fri, Dec 19, 2025 at 3:51 PM Angela Mauceri <angcici@gmail.com> wrote:

I need to cancel this and get a refund. This is the second time I’ve been canceled and I’m over it. 

Please refund my payment in full as I can’t attend those dates and I’m tired of rescheduling 

Thank you 

On Fri, Dec 19, 2025 at 1:08 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 27th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 27th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available showtimes   Elf Decenber 26th, 5:30PM, Doors open at 5:00PM January 4th, 6:30PM, Doors open at 6:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that these shows will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

700+ dollars is a lot of money for people to have to wait months on  when it’s the fault of the company that my show kept getting canceled.

The way this company is run is completely chaotic and unprofessional and I will never be purchasing another ticket nor will I ever recommend anyone else to do so.

I would hope my refund gets expedited asap

On Sat, Jan 24, 2026 at 11:52 AM Fork Film <newyork@forknfilm.com> wrote:

Dear Angela,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 22, 2026 at 5:20 PM Angela Mauceri <angcici@gmail.com> wrote:

I still have not gotten my refund and this email was a month ago. I’m not sure how your company works but it complete chaos. I need my refund asap or I’m calling credit card and claiming the charge is fraudulent. Completely ridiculous 

On Mon, Dec 22, 2025 at 12:26 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angela,

I am incredibly sorry for the frustration this has caused you. I completely understand your decision not to reschedule, and I truly apologize for all the inconvenience and disappointment you've experienced.

We have processed your request for a full refund. Please accept our deepest apologies for this situation. We will confirm with you as soon as your refund has been processed. Thank you for your patience and understanding.

Have a wonderful rest of your week and happy holiday. We will talk to you soon!

Warmly,

Victoria

Customer Support

On Fri, Dec 19, 2025 at 3:51 PM Angela Mauceri <angcici@gmail.com> wrote:

I need to cancel this and get a refund. This is the second time I’ve been canceled and I’m over it. 

Please refund my payment in full as I can’t attend those dates and I’m tired of rescheduling 

Thank you 

On Fri, Dec 19, 2025 at 1:08 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 27th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 27th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available showtimes   Elf Decenber 26th, 5:30PM, Doors open at 5:00PM January 4th, 6:30PM, Doors open at 6:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that these shows will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.