Re: BCP-PIT-924273-BM (Steele, Mackenzie)
francesca@forknfilm.com · landed in newyork@forknfilm.com
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- francesca@forknfilm.comto Fork Film <newyork@forknfilm.com>Inbound1/19/2026, 9:21:15 PM
Re: BCP-PIT-924273-BM (Steele, Mackenzie)
Let them know that the chargeback has been acceptedOn Fri, Jan 16, 2026 at 7:54 AM Fork Film <newyork@forknfilm.com> wrote:It looks like we accepted the chargeback on 12/24. How should we proceed?On Thu, Jan 15, 2026 at 3:36 PM Nicholas Houston <nick@forknfilm.com> wrote:On Thu, Jan 15, 2026 at 1:26 PM Fork Film <newyork@forknfilm.com> wrote:---------- Forwarded message ---------
From: Murray, Brian <bmurray@attorneygeneral.gov>
Date: Mon, Jan 12, 2026 at 11:21 AM
Subject: BCP-PIT-924273-BM (Steele, Mackenzie)
To: newyork@forknfilm.com <newyork@forknfilm.com>ForkNFilmRe: Mackenzie SteeleBCP-PIT-924273-BM
Dear Sir/Madam:Recently, a copy of the above referenced consumer complaint was sent to you. A reply was requested within twenty-one (21) days. As of this date, we have not received a response to our previous letter.We are still hopeful that this matter can be resolved amicably. Again, we request that you provide a response within ten (10) days from the above date.Very truly yours,Brian MurrayConsumer Protection Agent
Brian MurrayConsumer Protection Agent IIPennsylvania Office of Attorney GeneralBureau of Consumer ProtectionMezzanine LevelPittsburgh, PA 15222The information transmitted is intended only for the person or entity to whom it is addressed and may contain confidential and/or privileged material. Any use of this information other than by the intended recipient is prohibited. If you receive this message in error, please send a reply e-mail to the sender and delete the material from any and all computers. Unintended transmissions shall not constitute waiver of any applicable attorney-client or any other applicable privilege. PA-OAG
From: Murray, Brian <bmurray@attorneygeneral.gov>
Sent: Monday, December 22, 2025 10:16 AM
To: newyork@forknfilm.com <newyork@forknfilm.com>
Subject: BCP-PIT-924273-BM (Steele, Mackenzie)
ForkNFilmRe: Mackenzie SteeleBCP-PIT-924273-BMDear Sir/Madam,Enclosed please find a copy of a consumer complaint that was filed with the Bureau of Consumer Protection. Our office would like to assist you and this consumer in bringing this matter to a mutually satisfactory conclusion. To aid us in our mediation efforts, please provide a response to the consumer’s complaint.A complaint is sometimes caused by a mistake or misunderstanding that a business is eager to learn about and correct. In other instances, a complaint can often be addressed with an explanation of the circumstances behind the transaction or other information which responds to the consumer’s concerns. In either case, by responding to a consumer complaint you can usually preserve "goodwill" for your business.We request that you provide a prompt written reply so that we may amicably resolve this complaint. Please respond within twenty-one (21) days from the above date.Very truly yours,Brian MurrayConsumer Protection Agent
Brian MurrayConsumer Protection Agent IIPennsylvania Office of Attorney GeneralBureau of Consumer ProtectionMezzanine LevelPittsburgh, PA 15222
- newyork@forknfilm.comto "Murray, Brian" <bmurray@attorneygeneral.gov>Reply (operator)1/26/2026, 4:39:31 PM
Re: BCP-PIT-924273-BM (Steele, Mackenzie)
Dear Mr. Murray,
Please accept our sincere apologies for the delay in responding to this inquiry. We appreciate your patience as we worked to gather the necessary details to address this matter professionally and thoroughly.
Regarding the consumer’s complaint, we would like to confirm that the chargeback initiated by the guest was officially accepted by our team on December 24th at 10:49 AM ET.
As shown in the attached documentation, the funds have been released on our end to resolve the financial concern. We believe this action brings the matter to a mutually satisfactory conclusion and demonstrates our commitment to fair resolution.
If you require any additional information or further documentation, please feel free to let us know.
Warm regards,
The Fork n' Film TeamOn Mon, Jan 12, 2026 at 11:21 AM Murray, Brian <bmurray@attorneygeneral.gov> wrote:ForkNFilmRe: Mackenzie SteeleBCP-PIT-924273-BM
Dear Sir/Madam:Recently, a copy of the above referenced consumer complaint was sent to you. A reply was requested within twenty-one (21) days. As of this date, we have not received a response to our previous letter.We are still hopeful that this matter can be resolved amicably. Again, we request that you provide a response within ten (10) days from the above date.Very truly yours,Brian MurrayConsumer Protection Agent
Brian MurrayConsumer Protection Agent IIPennsylvania Office of Attorney GeneralBureau of Consumer Protection1251 Waterfront PlaceMezzanine LevelPittsburgh, PA 15222The information transmitted is intended only for the person or entity to whom it is addressed and may contain confidential and/or privileged material. Any use of this information other than by the intended recipient is prohibited. If you receive this message in error, please send a reply e-mail to the sender and delete the material from any and all computers. Unintended transmissions shall not constitute waiver of any applicable attorney-client or any other applicable privilege. PA-OAG
From: Murray, Brian <bmurray@attorneygeneral.gov>
Sent: Monday, December 22, 2025 10:16 AM
To: newyork@forknfilm.com <newyork@forknfilm.com>
Subject: BCP-PIT-924273-BM (Steele, Mackenzie)
ForkNFilmRe: Mackenzie SteeleBCP-PIT-924273-BMDear Sir/Madam,Enclosed please find a copy of a consumer complaint that was filed with the Bureau of Consumer Protection. Our office would like to assist you and this consumer in bringing this matter to a mutually satisfactory conclusion. To aid us in our mediation efforts, please provide a response to the consumer’s complaint.A complaint is sometimes caused by a mistake or misunderstanding that a business is eager to learn about and correct. In other instances, a complaint can often be addressed with an explanation of the circumstances behind the transaction or other information which responds to the consumer’s concerns. In either case, by responding to a consumer complaint you can usually preserve "goodwill" for your business.We request that you provide a prompt written reply so that we may amicably resolve this complaint. Please respond within twenty-one (21) days from the above date.Very truly yours,Brian MurrayConsumer Protection Agent
Brian MurrayConsumer Protection Agent IIPennsylvania Office of Attorney GeneralBureau of Consumer Protection1251 Waterfront PlaceMezzanine LevelPittsburgh, PA 15222
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