Re: Fork n' Film NYC Reservation - Important Announcement

Hi Shannon,

I am reaching out to personally apologize for the delay. I know that waiting on a refund for four tickets is a significant matter, and I truly appreciate you bearing with us since the Nightmare Before Christmas cancellation.

I have been working directly with our team to ensure your request is prioritized in our current processing batch. Because we are handling these manually to make sure the full amount for all four tickets is returned correctly to your original payment method, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close watch on your account so I can send you the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam

Customer Support

On Tue, Jan 6, 2026 at 6:14 PM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

Hello. 

Please advise as to the status of a refund. 

Thank you. 
Shannon.

On Tue, Dec 23, 2025 at 5:25 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shannon,

Thank you for letting me know, and I’m truly sorry again for everything you’ve experienced. I completely understand your decision. I’ve gone ahead and flagged your refund request with our team so it can be processed.

Thank you for your patience, and I apologize for the inconvenience this has caused.

Best,
Amanda

On Tue, Dec 23, 2025 at 5:46 AM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

Amanda, 

Thanks for responding. I’d like to have the refund please. 

Thank you, 

Shannon.

On Mon, Dec 22, 2025 at 10:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shannon,

I’m truly sorry for the frustration and disappointment you’ve experienced — I completely understand why this has felt overwhelming, especially after so many changes and cancellations. I sincerely apologize for everything you’ve been put through.

I also want to apologize regarding the phone call. At the time we called and were leaving a voicemail, the message cut off in the middle, which is why you may have only received a very short message with no context. I’m really sorry for that additional confusion and inconvenience.

We would genuinely love the opportunity to make this right. As a gesture of goodwill, I’d be happy to reschedule you for a future show and upgrade your experience to VIP if you’re open to that. Of course, I also understand if you’d still prefer to move forward with a refund just let me know how you’d like to proceed.

Thank you for taking the time to explain everything so clearly, and again, I’m truly sorry for the experience you’ve had.

Best,
Amanda

On Mon, Dec 22, 2025 at 10:42 AM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

I have not heard back about rescheduling for Nightmare Before Christmas and would like to have a refund for my 4 tickets. I originally purchased tickets December 31, 2024 for Alice in Wonderland in NYC for a show March 15, 2025. I was asked to give up the tickets the day before the show because there were not enough seats. I did so and was provided a code for future tickets, I was also told I would get credit for a holiday show which I did not receive. I used the 3 tickets credit from from Alice in Wonderland to purchase tickets for Nightmare on October 25. I also purchased an additional ticket for the show. The show was then cancelled as shown in the attached email and I have not received a refund. I have left multiple phone  messages at the number I was called from. The person that called with the cancellation left a 6 second message that did not provide any information. Please contact me to resolve this issue. This experience has been horrible. 

Thanks.

Shannon McArdle

908-380-1622

On Wed, Oct 22, 2025 at 9:47 AM Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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Dear Shannon,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

Refunds are being processed in order, and yours remains in the queue. Once it’s complete, we’ll send your refund receipt right away.

We appreciate your understanding and kindness as we work through this.

Warmly,

Alex

On Thu, Feb 26, 2026 at 1:21 PM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

Hello. 

It would be great to have an update. 

Shannon. 

On Thu, Jan 29, 2026 at 2:56 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shannon,

I am checking back in with you as I continue to watch over your refund status. I noticed your last message came through blank, but I wanted to make sure I reached out regardless to let you know that you are still at the top of my list.

I truly understand that the wait for a four-ticket refund can feel long, and I want to apologize that I don't have the final "completed" notification to share with you quite yet. Please rest assured that your request is still active and moving through our manual queue. I am checking in on your account daily to ensure it stays on track and gets finalized as quickly as possible.

I am staying on this personally until those funds are back with you, and I will be in touch the very second the transaction clears our system. Thank you again for your continued grace and for sticking with me while we get this across the finish line.

Warm regards,

Sam

Customer Support

On Thu, Jan 29, 2026 at 10:06 AM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

Hello. 

Please advise as to the status of a refund. 

Thank you. 
Shannon.

On Wed, Jan 7, 2026 at 6:09 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shannon,

I am reaching out to personally apologize for the delay. I know that waiting on a refund for four tickets is a significant matter, and I truly appreciate you bearing with us since the Nightmare Before Christmas cancellation.

I have been working directly with our team to ensure your request is prioritized in our current processing batch. Because we are handling these manually to make sure the full amount for all four tickets is returned correctly to your original payment method, I am personally overseeing the queue to ensure your file moves through the final steps.

I am keeping a close watch on your account so I can send you the confirmation the moment the transaction clears on our end. Thank you so much for your patience while I get this across the finish line for you.

Warm regards,

Sam

Customer Support

On Tue, Jan 6, 2026 at 6:14 PM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

Hello. 

Please advise as to the status of a refund. 

Thank you. 
Shannon.

On Tue, Dec 23, 2025 at 5:25 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shannon,

Thank you for letting me know, and I’m truly sorry again for everything you’ve experienced. I completely understand your decision. I’ve gone ahead and flagged your refund request with our team so it can be processed.

Thank you for your patience, and I apologize for the inconvenience this has caused.

Best,
Amanda

On Tue, Dec 23, 2025 at 5:46 AM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

Amanda, 

Thanks for responding. I’d like to have the refund please. 

Thank you, 

Shannon.

On Mon, Dec 22, 2025 at 10:13 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shannon,

I’m truly sorry for the frustration and disappointment you’ve experienced — I completely understand why this has felt overwhelming, especially after so many changes and cancellations. I sincerely apologize for everything you’ve been put through.

I also want to apologize regarding the phone call. At the time we called and were leaving a voicemail, the message cut off in the middle, which is why you may have only received a very short message with no context. I’m really sorry for that additional confusion and inconvenience.

We would genuinely love the opportunity to make this right. As a gesture of goodwill, I’d be happy to reschedule you for a future show and upgrade your experience to VIP if you’re open to that. Of course, I also understand if you’d still prefer to move forward with a refund just let me know how you’d like to proceed.

Thank you for taking the time to explain everything so clearly, and again, I’m truly sorry for the experience you’ve had.

Best,
Amanda

On Mon, Dec 22, 2025 at 10:42 AM Shannon McArdle <shannon.e.mcardle@gmail.com> wrote:

I have not heard back about rescheduling for Nightmare Before Christmas and would like to have a refund for my 4 tickets. I originally purchased tickets December 31, 2024 for Alice in Wonderland in NYC for a show March 15, 2025. I was asked to give up the tickets the day before the show because there were not enough seats. I did so and was provided a code for future tickets, I was also told I would get credit for a holiday show which I did not receive. I used the 3 tickets credit from from Alice in Wonderland to purchase tickets for Nightmare on October 25. I also purchased an additional ticket for the show. The show was then cancelled as shown in the attached email and I have not received a refund. I have left multiple phone  messages at the number I was called from. The person that called with the cancellation left a 6 second message that did not provide any information. Please contact me to resolve this issue. This experience has been horrible. 

Thanks.

Shannon McArdle

908-380-1622

On Wed, Oct 22, 2025 at 9:47 AM Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Nightmare Before Christmas. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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