Dear Rhiannon,

We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

Warm regards,
The Fork n’ Film Team

On Sat, Jan 17, 2026 at 7:09 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

The holidays have passed and I still have not received my refund. Can I please receive it soon? I’m getting super frustrated now. 

Rhiannon

On Dec 30, 2025, at 12:10 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon,

You’re very welcome! I’m truly sorry for the delay. At the moment, I don’t have an exact timeframe to share, but your refund is in progress and hasn’t been forgotten. We’re doing our best to work through refunds as quickly as possible.

You’ll receive a confirmation as soon as it’s processed. Thank you so much for your patience and understanding.

Warmly,
Amanda 

On Sun, Dec 28, 2025 at 7:40 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Hello, 

Thank you so much! Do you know when I should expect my refund? 

Sent from my iPhone

On Dec 26, 2025, at 8:31 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon,

Thank you for letting me know, and happy holidays to you as well. I’m truly sorry that we weren’t able to find a date that worked before your return home.

I’ve gone ahead and flagged your refund request with our team so it can be processed. Thank you for your patience, and I’m very sorry again for the inconvenience this caused.

Best,
Amanda

On Wed, Dec 24, 2025 at 4:10 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Good evening and happy holidays, 

I appreciate the offer but unfortunately I am heading back home after December 29th. I would like to proceed with a refund please. 

Thank you, 

Rhiannon 

On Dec 23, 2025, at 9:46 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon,

I apologize for reaching out again, but we just added an additional Elf showing on 1/3 at 6:30 PM and I wanted to be sure to share this option with you before moving forward.

I know how meaningful certain films can be, especially this one, so I wanted to make sure you had the opportunity if this date works for you! If it does not, no problem at all. We are more than happy to proceed with your refund.

Please let me know how you would like to move forward. Thank you so much for your patience and understanding!

Warmly,
Victoria
Customer Support

On Mon, Dec 22, 2025 at 4:56 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Hello, 

Thank you for getting back to me in a timely manner. Unfortunately none of those dates and times will work out. Please proceed with the refund. Thank you! 

On Dec 22, 2025, at 3:21 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon!

Thank you so much for taking the time to speak with me earlier. I did want to provide you with our upcoming availability for 2026!

Ratatouille:

1/9 - 6:30PM

1/10 - 6:30PM

3/27 - 6:30PM

3/28 - 6:30PM

Beauty and the Beast:

1/16 - 6:30PM

1/17 - 6:30PM

Lady and the Tramp:

2/13 - 6:30PM

2/14 - 6:30PM

Princess and the Frog:

2/20 - 6::30PM

2/21 - 6:30PM

Shrek:

3/13 - 6:30PM

3/14 - 6:30PM

The Little Mermaid:

4/3 - 6:30PM

4/4 - 6:30PM

Alice in Wonderland:

4/17 - 6:30PM

4/18 - 6:30PM

Additionally, we would love to offer you and your party a complimentary bottle of champagne. Please let me know if you'd be interested in rescheduling or if you' like to proceed with the refund. Looking forward to hearing from you!

Warmly,

Victoria

Customer Support

On Mon, Dec 22, 2025 at 3:34 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Good afternoon, 

Is it possible to be refunded? None of the future shows accommodate me and my party. 

Sincerely, 

Rhiannon 

On Mon, Dec 22, 2025 at 12:28 PM Fork Film <tempe@forknfilm.com> wrote:

Important Update

Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf. Due to unforeseen circumstances, your showtime has been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for the available showtime   Elf December 26th, 6:30PM, Doors open at 6:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that these shows will take place at Hilton North Scottsdale at Cavasson, 7965 E Cavasson Blvd, Scottsdale, AZ 85255, USAII      It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team



Hi Rhiannon,

I sincerely apologize for the continued delay and the frustration this has caused you over the past few months.

Please know that I am putting a rush on your request to ensure this is resolved as quickly as possible. I am committed to getting this taken care of for you, and I will reach out with an update as soon as I have more information.

Thank you for your continued patience.

Best regards,

Alex

On Fri, Mar 6, 2026 at 8:13 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Okay it has been almost 3 months since I was promised a refund. I really need this refund ASAP. otherwise I might seek out options to ensure I obtain my refund. 

Rhiannon 

On Jan 19, 2026, at 2:24 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Rhiannon,

We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

Warm regards,
The Fork n’ Film Team

On Sat, Jan 17, 2026 at 7:09 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

The holidays have passed and I still have not received my refund. Can I please receive it soon? I’m getting super frustrated now. 

Rhiannon

On Dec 30, 2025, at 12:10 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon,

You’re very welcome! I’m truly sorry for the delay. At the moment, I don’t have an exact timeframe to share, but your refund is in progress and hasn’t been forgotten. We’re doing our best to work through refunds as quickly as possible.

You’ll receive a confirmation as soon as it’s processed. Thank you so much for your patience and understanding.

Warmly,
Amanda 

On Sun, Dec 28, 2025 at 7:40 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Hello, 

Thank you so much! Do you know when I should expect my refund? 

Sent from my iPhone

On Dec 26, 2025, at 8:31 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon,

Thank you for letting me know, and happy holidays to you as well. I’m truly sorry that we weren’t able to find a date that worked before your return home.

I’ve gone ahead and flagged your refund request with our team so it can be processed. Thank you for your patience, and I’m very sorry again for the inconvenience this caused.

Best,
Amanda

On Wed, Dec 24, 2025 at 4:10 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Good evening and happy holidays, 

I appreciate the offer but unfortunately I am heading back home after December 29th. I would like to proceed with a refund please. 

Thank you, 

Rhiannon 

On Dec 23, 2025, at 9:46 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon,

I apologize for reaching out again, but we just added an additional Elf showing on 1/3 at 6:30 PM and I wanted to be sure to share this option with you before moving forward.

I know how meaningful certain films can be, especially this one, so I wanted to make sure you had the opportunity if this date works for you! If it does not, no problem at all. We are more than happy to proceed with your refund.

Please let me know how you would like to move forward. Thank you so much for your patience and understanding!

Warmly,
Victoria
Customer Support

On Mon, Dec 22, 2025 at 4:56 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Hello, 

Thank you for getting back to me in a timely manner. Unfortunately none of those dates and times will work out. Please proceed with the refund. Thank you! 

On Dec 22, 2025, at 3:21 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Rhiannon!

Thank you so much for taking the time to speak with me earlier. I did want to provide you with our upcoming availability for 2026!

Ratatouille:

1/9 - 6:30PM

1/10 - 6:30PM

3/27 - 6:30PM

3/28 - 6:30PM

Beauty and the Beast:

1/16 - 6:30PM

1/17 - 6:30PM

Lady and the Tramp:

2/13 - 6:30PM

2/14 - 6:30PM

Princess and the Frog:

2/20 - 6::30PM

2/21 - 6:30PM

Shrek:

3/13 - 6:30PM

3/14 - 6:30PM

The Little Mermaid:

4/3 - 6:30PM

4/4 - 6:30PM

Alice in Wonderland:

4/17 - 6:30PM

4/18 - 6:30PM

Additionally, we would love to offer you and your party a complimentary bottle of champagne. Please let me know if you'd be interested in rescheduling or if you' like to proceed with the refund. Looking forward to hearing from you!

Warmly,

Victoria

Customer Support

On Mon, Dec 22, 2025 at 3:34 PM Rhiannon Anderson <randerson2801@gmail.com> wrote:

Good afternoon, 

Is it possible to be refunded? None of the future shows accommodate me and my party. 

Sincerely, 

Rhiannon 

On Mon, Dec 22, 2025 at 12:28 PM Fork Film <tempe@forknfilm.com> wrote:

Important Update

Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf. Due to unforeseen circumstances, your showtime has been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for the available showtime   Elf December 26th, 6:30PM, Doors open at 6:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that these shows will take place at Hilton North Scottsdale at Cavasson, 7965 E Cavasson Blvd, Scottsdale, AZ 85255, USAII      It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team