Dear Candice,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

Sierra

On Tue, Jan 13, 2026 at 11:11 PM Candice Warren <cwarren099@gmail.com> wrote:

Hello are there any updates on my refund? As I have been waiting almost 2 weeks at this point I don’t see what the confusion is you guys cancelled my movie date and I chose the option to have a full refund the holidays are now long gone and so is almost half of January and no word from you all can this matter be escalated/expedited or can I speak with a manager or superior of some kind because this is unprofessional and unacceptable!

On Tue, Jan 6, 2026 at 12:16 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Candice!

Thank you for reaching out to check the status of your refund. At this time, our team is still working on getting your refund processed. Due to the chaos of the holiday season, things are taking a little bit longer than we would like, but I can assure you that we have not forgotten about you. Once we have more information on the status of your refund, we will update you right away. 

If there is anything else we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Mon, Jan 5, 2026 at 8:58 AM Candice Warren <cwarren099@gmail.com> wrote:

Hello clocking in to see if my refund has been processed as i haven’t heard anything from you all!

On Fri, Jan 2, 2026 at 8:10 AM Fork Film <tempe@forknfilm.com> wrote:

Hi Candice,

Thank you so much for letting me know, and I completely understand. I’m truly sorry that this didn’t work out, and I appreciate your kind words and thoughtfulness despite the circumstances.

I’ve noted and flagged your request for a full refund, which will be processed back to the original form of payment. You’ll receive a confirmation as soon as it’s completed.

Thank you again for your understanding, and we truly hope to have the opportunity to host you in the future when the timing is right.

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:26 PM Candice Warren <cwarren099@gmail.com> wrote:

Hello unfortunately I don’t live here or any place close to one of your locations and not sure when I will be visiting again so I will have to take the full refund thank you anyway for your consideration to host or reschedule me but at this time a full refund will work best for me I look forward to maybe being hosted by you all in the future!

On Tue, Dec 30, 2025 at 11:23 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Candice,

Thank you for getting back to us. The show on January 3rd has been cancelled and we are not hosting any other shows this weekend. We're so sorry for the cancellation and inconvenience.

Please let me know if you would like to reschedule for a future show at any of our Fork n' Film locations or if you prefer a credit so that you can save your tickets and book a show when it's convenient for you. If you prefer a refund, we can accommodate that as well.

We look forward to hearing from you soon.

Warmly,

Esperanza

On Mon, Dec 29, 2025 at 2:09 PM Candice Warren <cwarren099@gmail.com> wrote:

Will this film still be in the same location? On the same day? I don’t quite understand what you are asking me the only other day I could attend is 1/2 or 1/3 as I don’t live here I was visiting and have a packed itinerary!

On Mon, Dec 29, 2025 at 3:02 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the show on January 3rd has been cancelled. We understand this may be disappointing and we are truly sor‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the show on January 3rd has been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Dear Candice,

We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

Warm regards,

The Fork n’ Film Team

On Mon, Jan 19, 2026 at 8:33 AM Candice Warren <cwarren099@gmail.com> wrote:

Hello it’s been over a month since I have paid for this and almost a month since my event was cancelled I paid right away and the refund should’ve been the same I’m starting to think this is fraudulent activity grabbed all the emails I have from you all I have no further options but to contact my bank and file a claim so that I will get my refund expeditiously this was very bad business and I will be writing a review to inform others before they book to beware of this possibly happening!

On Thu, Jan 15, 2026 at 5:29 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Candice,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

Sierra

On Tue, Jan 13, 2026 at 11:11 PM Candice Warren <cwarren099@gmail.com> wrote:

Hello are there any updates on my refund? As I have been waiting almost 2 weeks at this point I don’t see what the confusion is you guys cancelled my movie date and I chose the option to have a full refund the holidays are now long gone and so is almost half of January and no word from you all can this matter be escalated/expedited or can I speak with a manager or superior of some kind because this is unprofessional and unacceptable!

On Tue, Jan 6, 2026 at 12:16 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Candice!

Thank you for reaching out to check the status of your refund. At this time, our team is still working on getting your refund processed. Due to the chaos of the holiday season, things are taking a little bit longer than we would like, but I can assure you that we have not forgotten about you. Once we have more information on the status of your refund, we will update you right away. 

If there is anything else we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Mon, Jan 5, 2026 at 8:58 AM Candice Warren <cwarren099@gmail.com> wrote:

Hello clocking in to see if my refund has been processed as i haven’t heard anything from you all!

On Fri, Jan 2, 2026 at 8:10 AM Fork Film <tempe@forknfilm.com> wrote:

Hi Candice,

Thank you so much for letting me know, and I completely understand. I’m truly sorry that this didn’t work out, and I appreciate your kind words and thoughtfulness despite the circumstances.

I’ve noted and flagged your request for a full refund, which will be processed back to the original form of payment. You’ll receive a confirmation as soon as it’s completed.

Thank you again for your understanding, and we truly hope to have the opportunity to host you in the future when the timing is right.

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:26 PM Candice Warren <cwarren099@gmail.com> wrote:

Hello unfortunately I don’t live here or any place close to one of your locations and not sure when I will be visiting again so I will have to take the full refund thank you anyway for your consideration to host or reschedule me but at this time a full refund will work best for me I look forward to maybe being hosted by you all in the future!

On Tue, Dec 30, 2025 at 11:23 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Candice,

Thank you for getting back to us. The show on January 3rd has been cancelled and we are not hosting any other shows this weekend. We're so sorry for the cancellation and inconvenience.

Please let me know if you would like to reschedule for a future show at any of our Fork n' Film locations or if you prefer a credit so that you can save your tickets and book a show when it's convenient for you. If you prefer a refund, we can accommodate that as well.

We look forward to hearing from you soon.

Warmly,

Esperanza

On Mon, Dec 29, 2025 at 2:09 PM Candice Warren <cwarren099@gmail.com> wrote:

Will this film still be in the same location? On the same day? I don’t quite understand what you are asking me the only other day I could attend is 1/2 or 1/3 as I don’t live here I was visiting and have a packed itinerary!

On Mon, Dec 29, 2025 at 3:02 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the show on January 3rd has been cancelled. We understand this may be disappointing and we are truly sor‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the show on January 3rd has been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.