Re: Please reply: Fork n' Film Las Vegas - Important Announcement

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello

Can I get an update on my refund? 

On Wednesday, March 11, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello 

What is the update on my refund? 

On Friday, February 27, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hello,

Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 6:25 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Monday, February 23, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Tue, Feb 3, 2026 at 8:18 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello 

Can I get an update on my refund?

On Tue, Mar 17, 2026 at 7:26 PM K M <kassadie.zullo@gmail.com> wrote:

Hello

Can I get an update on my refund? 

On Wednesday, March 11, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello 

What is the update on my refund? 

On Friday, February 27, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hello,

Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 6:25 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Monday, February 23, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Tue, Feb 3, 2026 at 8:18 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

Can I get an update on my refund?

On Fri, Mar 20, 2026 at 7:47 AM K M <kassadie.zullo@gmail.com> wrote:

Hello 

Can I get an update on my refund?

On Tue, Mar 17, 2026 at 7:26 PM K M <kassadie.zullo@gmail.com> wrote:

Hello

Can I get an update on my refund? 

On Wednesday, March 11, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello 

What is the update on my refund? 

On Friday, February 27, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hello,

Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 6:25 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Monday, February 23, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Tue, Feb 3, 2026 at 8:18 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Kassadie,

I am so incredibly sorry for the delay in getting back to you. Please know that we are currently a very small team manually managing a very high volume of requests, and I am truly, deeply sorry that you have been left waiting like this.

I completely hear you, Kassadie - being on month four without a refund is beyond frustrating, and I agree that this has taken far too long. It is never our intention to leave you in the dark, and I hate that this has been such a crazy experience for you.

I am escalating this for you right now to ensure it receives the priority attention it deserves. I am personally looking into the status of this to get you a clear answer immediately.

I will be following up with you shortly as soon as I have a concrete update from our team. Thank you so much for your incredible patience while we work to make this right for you.

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 7:24 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

We are almost on month four of still no refund. 

Can you please take the time to give me an update as this is crazy. 

Kassadie

On Fri, Mar 20, 2026 at 8:48 AM K M <kassadie.zullo@gmail.com> wrote:

Hello,

Can I get an update on my refund?

On Fri, Mar 20, 2026 at 7:47 AM K M <kassadie.zullo@gmail.com> wrote:

Hello 

Can I get an update on my refund?

On Tue, Mar 17, 2026 at 7:26 PM K M <kassadie.zullo@gmail.com> wrote:

Hello

Can I get an update on my refund? 

On Wednesday, March 11, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello 

What is the update on my refund? 

On Friday, February 27, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hello,

Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 6:25 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Monday, February 23, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Tue, Feb 3, 2026 at 8:18 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Thank you for the response. 

I will keep a lookout for your follow up email. 

I really hope it can be resolved soon. 

Kassadie

On Fri, Mar 27, 2026 at 11:16 AM Fork Film <vegas@forknfilm.com> wrote:

Hi Kassadie,

I am so incredibly sorry for the delay in getting back to you. Please know that we are currently a very small team manually managing a very high volume of requests, and I am truly, deeply sorry that you have been left waiting like this.

I completely hear you, Kassadie - being on month four without a refund is beyond frustrating, and I agree that this has taken far too long. It is never our intention to leave you in the dark, and I hate that this has been such a crazy experience for you.

I am escalating this for you right now to ensure it receives the priority attention it deserves. I am personally looking into the status of this to get you a clear answer immediately.

I will be following up with you shortly as soon as I have a concrete update from our team. Thank you so much for your incredible patience while we work to make this right for you.

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 7:24 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

We are almost on month four of still no refund. 

Can you please take the time to give me an update as this is crazy. 

Kassadie

On Fri, Mar 20, 2026 at 8:48 AM K M <kassadie.zullo@gmail.com> wrote:

Hello,

Can I get an update on my refund?

On Fri, Mar 20, 2026 at 7:47 AM K M <kassadie.zullo@gmail.com> wrote:

Hello 

Can I get an update on my refund?

On Tue, Mar 17, 2026 at 7:26 PM K M <kassadie.zullo@gmail.com> wrote:

Hello

Can I get an update on my refund? 

On Wednesday, March 11, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello 

What is the update on my refund? 

On Friday, February 27, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hello,

Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 6:25 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Monday, February 23, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Tue, Feb 3, 2026 at 8:18 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello , 

Can I please get an update on my refund? 

We are about to hit 5 months since you guys said you would refund me. That’s insane. 

Kassadie 

On Tuesday, April 7, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? 

Kassadie zullo 

On Friday, April 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

I didnt receive an update. 

Did you receive any update from your team regarding my refund? 

Kassadie

On Fri, Mar 27, 2026 at 12:11 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for the response. 

I will keep a lookout for your follow up email. 

I really hope it can be resolved soon. 

Kassadie

On Fri, Mar 27, 2026 at 11:16 AM Fork Film <vegas@forknfilm.com> wrote:

Hi Kassadie,

I am so incredibly sorry for the delay in getting back to you. Please know that we are currently a very small team manually managing a very high volume of requests, and I am truly, deeply sorry that you have been left waiting like this.

I completely hear you, Kassadie - being on month four without a refund is beyond frustrating, and I agree that this has taken far too long. It is never our intention to leave you in the dark, and I hate that this has been such a crazy experience for you.

I am escalating this for you right now to ensure it receives the priority attention it deserves. I am personally looking into the status of this to get you a clear answer immediately.

I will be following up with you shortly as soon as I have a concrete update from our team. Thank you so much for your incredible patience while we work to make this right for you.

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 7:24 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

We are almost on month four of still no refund. 

Can you please take the time to give me an update as this is crazy. 

Kassadie

On Fri, Mar 20, 2026 at 8:48 AM K M <kassadie.zullo@gmail.com> wrote:

Hello,

Can I get an update on my refund?

On Fri, Mar 20, 2026 at 7:47 AM K M <kassadie.zullo@gmail.com> wrote:

Hello 

Can I get an update on my refund?

On Tue, Mar 17, 2026 at 7:26 PM K M <kassadie.zullo@gmail.com> wrote:

Hello

Can I get an update on my refund? 

On Wednesday, March 11, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello 

What is the update on my refund? 

On Friday, February 27, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hello,

Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 6:25 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Monday, February 23, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Tue, Feb 3, 2026 at 8:18 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello again,

Can i get an update on my refund that was promised in early January?!?1

On Thu, Apr 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hello , 

Can I please get an update on my refund? 

We are about to hit 5 months since you guys said you would refund me. That’s insane. 

Kassadie 

On Tuesday, April 7, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? 

Kassadie zullo 

On Friday, April 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

I didnt receive an update. 

Did you receive any update from your team regarding my refund? 

Kassadie

On Fri, Mar 27, 2026 at 12:11 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for the response. 

I will keep a lookout for your follow up email. 

I really hope it can be resolved soon. 

Kassadie

On Fri, Mar 27, 2026 at 11:16 AM Fork Film <vegas@forknfilm.com> wrote:

Hi Kassadie,

I am so incredibly sorry for the delay in getting back to you. Please know that we are currently a very small team manually managing a very high volume of requests, and I am truly, deeply sorry that you have been left waiting like this.

I completely hear you, Kassadie - being on month four without a refund is beyond frustrating, and I agree that this has taken far too long. It is never our intention to leave you in the dark, and I hate that this has been such a crazy experience for you.

I am escalating this for you right now to ensure it receives the priority attention it deserves. I am personally looking into the status of this to get you a clear answer immediately.

I will be following up with you shortly as soon as I have a concrete update from our team. Thank you so much for your incredible patience while we work to make this right for you.

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 7:24 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

We are almost on month four of still no refund. 

Can you please take the time to give me an update as this is crazy. 

Kassadie

On Fri, Mar 20, 2026 at 8:48 AM K M <kassadie.zullo@gmail.com> wrote:

Hello,

Can I get an update on my refund?

On Fri, Mar 20, 2026 at 7:47 AM K M <kassadie.zullo@gmail.com> wrote:

Hello 

Can I get an update on my refund?

On Tue, Mar 17, 2026 at 7:26 PM K M <kassadie.zullo@gmail.com> wrote:

Hello

Can I get an update on my refund? 

On Wednesday, March 11, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello 

What is the update on my refund? 

On Friday, February 27, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hello,

Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 6:25 PM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Monday, February 23, 2026, K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Is there an update on my refund?

On Tue, Feb 3, 2026 at 8:18 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal department? 

On Tuesday, February 3, 2026, K M <kassadie.zullo@gmail.com> wrote:

Thank you for response just please process as soon as possible. No matter what you say this is beyond ridiculous and such a fail for your company. I will follow up again next week. 

Try to process as soon as possible. 

Is there someone I can reach out to via phone if need be or a legal depararment? 

On Tuesday, February 3, 2026, Fork Film <vegas@forknfilm.com> wrote:

Hi,

I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

As soon as we receive word from billing, we’ll moforward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

Best regards,
Alex

On Tue, Feb 3, 2026 at 7:39 AM K M <kassadie.zullo@gmail.com> wrote:

Hello, 

Please give an update on my refund. 

I  understand that your company might make a simple process difficult I'm assuming to benefit their profits but its still crazy that it is taking this long and so sad cause if this was a faster process you as a company probably could've saved yourselves from backlash and people would've come back but now looking at your reviews people have lost trust. 

Hope you guys are truly working on this. 

On Tue, Jan 27, 2026 at 11:53 AM Fork Film <vegas@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

Customer Support

On Mon, Jan 26, 2026 at 2:37 PM K M <kassadie.zullo@gmail.com> wrote:

Hi 

Can I get an update on my refund? It has almost been a month which is way to long. 

On Tuesday, January 20, 2026, K M <kassadie.zullo@gmail.com> wrote:

Please try as soon as possible its unfortunate that you guys are continuing to elongate this. 

- kassadie

On Sat, Jan 17, 2026 at 1:29 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Fri, Jan 16, 2026 at 10:26 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed? 

On Thu, Jan 15, 2026 at 9:27 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on when my refund will be processed?

On Tue, Jan 13, 2026 at 7:34 AM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I get an update on when my refund will be processed? 

We are on business day 10 of when I was told the refund would be processed. 

Please process as soon as possible so I do not have to get any third parties involved. 

thank you,

Kassadie

On Thu, Jan 8, 2026 at 5:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

Thank you for the update. I would appreciate if you can process the refund as soon as possible. I would appreciate a follow up Monday. That will be 9 business days from the original refund email which is sufficient time to get it processed. I hope to one day trust to use your services again and recommend to others but this elongated refund process is making it difficult. 

Thank you, 

Kassadie 

On Thu, Jan 8, 2026 at 12:17 PM Fork Film <vegas@forknfilm.com> wrote:

Hello Kasadie!

Thank you for checking in! We wanted to provide an update on your refund. At this time, the process is taking a little bit longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 8, 2026 at 12:08 PM K M <kassadie.zullo@gmail.com> wrote:

Hi,

Can I please get an update on my refund from the cancelled show? 

Thank you, 

Kasadie Zullo

On Tue, Jan 6, 2026 at 7:25 AM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

I havent seen the refund receipt yet. Can you give a time frame of when this will be complete as soon as possible,. 

Thank you. 

Kassadie Zullo

On Tue, Dec 30, 2025 at 4:09 PM K M <kassadie.zullo@gmail.com> wrote:

Thank you. I will look out for the refund receipt.

I hope you guys get everything figured out as I enjoyed the experiences we had but not sure if I trust to try again but good luck, 

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:58 PM Fork Film <vegas@forknfilm.com> wrote:

Dear Kassadie,

Thank you for your response. We are so sorry for the cancellation and any inconvenience. We will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

Warm regards,

Esperanza

Customer Support

On Tue, Dec 30, 2025 at 3:49 PM K M <kassadie.zullo@gmail.com> wrote:

Hi, 

This is the second time that this has been cancelled. I would like a refund at this point. 

So please issue the refund as soon as possible for this continued disappointment. 

Thank you,

Kassadie Zullo

On Tue, Dec 30, 2025 at 3:20 PM Fork n' Film <vegas@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.   We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.   Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.   Please reply to this email at your earliest convenience to confirm you have received this update.   We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!   With warm regards, The Fork n’ Film Team This email was created with Wix.‌ Discover More

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