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Re: Please reply: Fork n' Film Las Vegas - Important Announcement

Waleska Soto Rivera · waleskasoto1985@yahoo.com · landed in vegas@forknfilm.com

11 messages
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Attached order

2ZHG-HTML-1FQ·$599.98·fulfilledWix (refund manually in Wix)·Elf· Las Vegas· 2026-01-03
  • waleskasoto1985@yahoo.comto Fork Film <vegas@forknfilm.com>Inbound
    2/26/2026, 2:35:36 PM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!


    Sent from Yahoo Mail for iPhone

    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.


    Sent from Yahoo Mail for iPhone

    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • vegas@forknfilm.comto Waleska Soto <waleskasoto1985@yahoo.com>Reply (operator)
    2/27/2026, 5:28:43 PM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • waleskasoto1985@yahoo.comto Fork Film <vegas@forknfilm.com>Inbound
    2/27/2026, 5:39:25 PM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.


    Sent from Yahoo Mail for iPhone

    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • vegas@forknfilm.comto esperanza@forknfilm.comReply (operator)
    3/5/2026, 7:38:42 PM

    Fwd: Please reply: Fork n' Film Las Vegas - Important Announcement

    "If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time."

    ---------- Forwarded message ---------
    From: Waleska Soto <waleskasoto1985@yahoo.com>
    Date: Fri, Feb 27, 2026 at 11:39 AM
    Subject: Re: Please reply: Fork n' Film Las Vegas - Important Announcement
    To: Fork Film <vegas@forknfilm.com>


    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.



    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • waleskasoto1985@yahoo.comto Fork Film <vegas@forknfilm.com>Inbound
    3/20/2026, 11:28:22 PM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Hello: Just following up? Still waiting for my refund!. And you guys still have till March 31, 2026 to give it to me. If not, Im taking this case to the news station because people need to know about this scam. Good thing i have all this back and foward massages and also screenshots from customers like me fighting to get a refund.


    Sent from Yahoo Mail for iPhone

    On Friday, February 27, 2026, 9:39 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.


    Sent from Yahoo Mail for iPhone

    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • vegas@forknfilm.comto Waleska Soto <waleskasoto1985@yahoo.com>Reply (operator)
    3/23/2026, 8:59:53 PM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Dear Waleska,

    Thank you so much for your email and for your patience. We are grateful for your grace and the opportunity to make things right.

    We’d like to process your refund as soon as possible. While we typically issue refunds to the original payment method, we’ve run into a limitation due to the use of Afterpay. The refund window for that platform has unfortunately passed, so we’re unable to issue the refund through our usual process.

    As an alternative, we’d be happy to send your refund via Zelle or Venmo. Please send us your preferred refund method and the necessary details, and our accounting team will process your refund.

    We truly appreciate your understanding and look forward to resolving this for you promptly.

    Warm regards,
    Esperanza
    Customer Service Manager

    On Fri, Mar 20, 2026 at 4:28 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello: Just following up? Still waiting for my refund!. And you guys still have till March 31, 2026 to give it to me. If not, Im taking this case to the news station because people need to know about this scam. Good thing i have all this back and foward massages and also screenshots from customers like me fighting to get a refund.



    On Friday, February 27, 2026, 9:39 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.



    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • waleskasoto1985@yahoo.comto Fork Film <vegas@forknfilm.com>Inbound
    3/23/2026, 9:39:17 PM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Thank you , Thank you!!! Finally. I dont use Zelle or Venmo but i have cash app can that work? Thank you


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 2:00 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you so much for your email and for your patience. We are grateful for your grace and the opportunity to make things right.

    We’d like to process your refund as soon as possible. While we typically issue refunds to the original payment method, we’ve run into a limitation due to the use of Afterpay. The refund window for that platform has unfortunately passed, so we’re unable to issue the refund through our usual process.

    As an alternative, we’d be happy to send your refund via Zelle or Venmo. Please send us your preferred refund method and the necessary details, and our accounting team will process your refund.

    We truly appreciate your understanding and look forward to resolving this for you promptly.

    Warm regards,
    Esperanza
    Customer Service Manager

    On Fri, Mar 20, 2026 at 4:28 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello: Just following up? Still waiting for my refund!. And you guys still have till March 31, 2026 to give it to me. If not, Im taking this case to the news station because people need to know about this scam. Good thing i have all this back and foward massages and also screenshots from customers like me fighting to get a refund.



    On Friday, February 27, 2026, 9:39 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.



    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • waleskasoto1985@yahoo.comto Fork Film <vegas@forknfilm.com>Inbound
    3/23/2026, 9:43:30 PM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    My cash app its $Aleysh25 let me know if that works, Thanks.


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 2:39 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you , Thank you!!! Finally. I dont use Zelle or Venmo but i have cash app can that work? Thank you


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 2:00 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you so much for your email and for your patience. We are grateful for your grace and the opportunity to make things right.

    We’d like to process your refund as soon as possible. While we typically issue refunds to the original payment method, we’ve run into a limitation due to the use of Afterpay. The refund window for that platform has unfortunately passed, so we’re unable to issue the refund through our usual process.

    As an alternative, we’d be happy to send your refund via Zelle or Venmo. Please send us your preferred refund method and the necessary details, and our accounting team will process your refund.

    We truly appreciate your understanding and look forward to resolving this for you promptly.

    Warm regards,
    Esperanza
    Customer Service Manager

    On Fri, Mar 20, 2026 at 4:28 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello: Just following up? Still waiting for my refund!. And you guys still have till March 31, 2026 to give it to me. If not, Im taking this case to the news station because people need to know about this scam. Good thing i have all this back and foward massages and also screenshots from customers like me fighting to get a refund.



    On Friday, February 27, 2026, 9:39 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.



    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • waleskasoto1985@yahoo.comto Fork Film <vegas@forknfilm.com>Inbound
    3/24/2026, 12:13:53 AM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Thank you, I got my payment. I really appreciate. Have a great afternoon, And sorry for all this back and foward.


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 2:43 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    My cash app its $Aleysh25 let me know if that works, Thanks.


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 2:39 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you , Thank you!!! Finally. I dont use Zelle or Venmo but i have cash app can that work? Thank you


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 2:00 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you so much for your email and for your patience. We are grateful for your grace and the opportunity to make things right.

    We’d like to process your refund as soon as possible. While we typically issue refunds to the original payment method, we’ve run into a limitation due to the use of Afterpay. The refund window for that platform has unfortunately passed, so we’re unable to issue the refund through our usual process.

    As an alternative, we’d be happy to send your refund via Zelle or Venmo. Please send us your preferred refund method and the necessary details, and our accounting team will process your refund.

    We truly appreciate your understanding and look forward to resolving this for you promptly.

    Warm regards,
    Esperanza
    Customer Service Manager

    On Fri, Mar 20, 2026 at 4:28 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello: Just following up? Still waiting for my refund!. And you guys still have till March 31, 2026 to give it to me. If not, Im taking this case to the news station because people need to know about this scam. Good thing i have all this back and foward massages and also screenshots from customers like me fighting to get a refund.



    On Friday, February 27, 2026, 9:39 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.



    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • vegas@forknfilm.comto Waleska Soto <waleskasoto1985@yahoo.com>Reply (operator)
    3/24/2026, 12:21:12 AM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Hello Waleska,

    Thanks so much for sending over those details. We just processed your ticket purchase refund; I've added the image below for your reference. There is no need to apologize for the back and forth. We sincerely thank you for your patience and grace as we've worked to resolve this for you. If you have any further questions, please let us know.

    Wishing you a wonderful day.

    Warmly,
    Esperanza

    image.png


    On Mon, Mar 23, 2026 at 2:43 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    My cash app its $Aleysh25 let me know if that works, Thanks.



    On Monday, March 23, 2026, 2:39 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you , Thank you!!! Finally. I dont use Zelle or Venmo but i have cash app can that work? Thank you



    On Monday, March 23, 2026, 2:00 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you so much for your email and for your patience. We are grateful for your grace and the opportunity to make things right.

    We’d like to process your refund as soon as possible. While we typically issue refunds to the original payment method, we’ve run into a limitation due to the use of Afterpay. The refund window for that platform has unfortunately passed, so we’re unable to issue the refund through our usual process.

    As an alternative, we’d be happy to send your refund via Zelle or Venmo. Please send us your preferred refund method and the necessary details, and our accounting team will process your refund.

    We truly appreciate your understanding and look forward to resolving this for you promptly.

    Warm regards,
    Esperanza
    Customer Service Manager

    On Fri, Mar 20, 2026 at 4:28 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello: Just following up? Still waiting for my refund!. And you guys still have till March 31, 2026 to give it to me. If not, Im taking this case to the news station because people need to know about this scam. Good thing i have all this back and foward massages and also screenshots from customers like me fighting to get a refund.



    On Friday, February 27, 2026, 9:39 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.



    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked

    1 attachment

  • waleskasoto1985@yahoo.comto Fork Film <vegas@forknfilm.com>Inbound
    3/24/2026, 12:22:45 AM

    Re: Please reply: Fork n' Film Las Vegas - Important Announcement

    Thank you 🙏🏻


    Sent from Yahoo Mail for iPhone

    On Monday, March 23, 2026, 5:21 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska,

    Thanks so much for sending over those details. We just processed your ticket purchase refund; I've added the image below for your reference. There is no need to apologize for the back and forth. We sincerely thank you for your patience and grace as we've worked to resolve this for you. If you have any further questions, please let us know.

    Wishing you a wonderful day.

    Warmly,
    Esperanza

    image.png


    On Mon, Mar 23, 2026 at 2:43 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    My cash app its $Aleysh25 let me know if that works, Thanks.



    On Monday, March 23, 2026, 2:39 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you , Thank you!!! Finally. I dont use Zelle or Venmo but i have cash app can that work? Thank you



    On Monday, March 23, 2026, 2:00 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you so much for your email and for your patience. We are grateful for your grace and the opportunity to make things right.

    We’d like to process your refund as soon as possible. While we typically issue refunds to the original payment method, we’ve run into a limitation due to the use of Afterpay. The refund window for that platform has unfortunately passed, so we’re unable to issue the refund through our usual process.

    As an alternative, we’d be happy to send your refund via Zelle or Venmo. Please send us your preferred refund method and the necessary details, and our accounting team will process your refund.

    We truly appreciate your understanding and look forward to resolving this for you promptly.

    Warm regards,
    Esperanza
    Customer Service Manager

    On Fri, Mar 20, 2026 at 4:28 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello: Just following up? Still waiting for my refund!. And you guys still have till March 31, 2026 to give it to me. If not, Im taking this case to the news station because people need to know about this scam. Good thing i have all this back and foward massages and also screenshots from customers like me fighting to get a refund.



    On Friday, February 27, 2026, 9:39 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    I'm gonna be kind enough to give you from now till March 31, 2026 to give me my money back. If you haven't gave me my money i'm gonna contact the news media to make this matter public. Also, You will heard from my lawyers as well if my money its not back on my account by that time. So, With that being said. Thats 32 days for you guys to figure how to give me my money back. I got enough of this nonsense.



    On Friday, February 27, 2026, 9:28 AM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for continuing to stay in touch with us. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret that it has taken this long.

    We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through a backlog in processing, your refund remains in progress and has not been forgotten.

    We understand how important this is and regret that it is taking longer than expected to complete. Our team is actively working toward finalizing it, and we will reach out as soon as it has been processed.

    We appreciate your continued patience as we work to bring this to resolution.

    Warm regards,
    The Fork n' Film Team

    On Thu, Feb 26, 2026 at 6:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Ok??? Jesus Christ! How long more do i need to wait????? Im already starring to gather emails, screenshots mines and from different people of what you guys doing!!, Im so close to lose my patience and begin the legal process to get my money back. This its unbelievable.! Just give me back my $491.98 and you will never hear from me !!!



    On Thursday, February 12, 2026, 6:55 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Thank you, I will appreciate.



    On Thursday, February 12, 2026, 6:46 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi Waleshka,

     I realize that you have been incredibly patient while waiting for your refund, and it is clear that your experience has reached a breaking point.

    Please know that we are taking your message very seriously. We are a small team working as heartfully and as quickly as we can to process these refunds manually, and I am personally stepping in to ensure your request is prioritized. I have flagged your file with our billing department this morning to keep this moving forward immediately.

    I am so sorry that it has come to this, as we truly value you as a guest and never intended for you to feel unheard. I am making it my mission to get this finalized for you, and I will be staying in very close contact with our team until I can send you confirmation that your money is on its way.

    Thank you for hanging in there with us just a little bit longer while I get this resolved for you.

    Warm regards,
    Sam
    Customer Support

    On Wed, Feb 11, 2026 at 10:35 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Anyways, I writing to notify you that as of today, February 11, 2026, you are in violation of California Business and Professions Code § 22507, which requires a full refund within 30 days of an event cancellation. My event was canceled on January 3, 2026. It has been 39 days. I have been told repeatedly that you are working on it, but no refund has been issued. If I do not receive proof of a processed refund by end of business tomorrow, I will be taking the following actions: 1. Filing a formal consumer complaint with the California Attorney General. 2. Submitting a report to the Better Business 3. Bureau. 4. Posting a public warning regarding your refund practices on TikTok, Instagram, and Reddit to aler other customers. I have all documentation of the purchase, both cancellations, and my unanswered follow-ups. I expect this to be resolved immediately. I had try to be nice but this its already absurd!



    On Wednesday, February 11, 2026, 7:04 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Ok, So do i need to make a group on social media to expose the true about this business and boycotted? THIS ITS Absolutely Ridiculous!!!



    On Tuesday, February 3, 2026, 4:40 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    k



    On Tuesday, February 3, 2026, 12:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Hi,

    I truly understand how frustrating this has been, and I’m really sorry for the experience you’ve had so far. I know waiting for a refund is stressful, especially when it feels like you’re not getting clear answers.

    At the moment, we’re still waiting on final confirmation from our billing department so they can process the refund on their end. Unfortunately, refunds can’t be issued from our side until billing completes that step, which is why there has been a delay. I know this isn’t the answer you want to hear, but please know your refund has not been forgotten or ignored.

    As soon as we receive word from billing, we’ll move forward immediately and notify you right away. I appreciate your patience while this is being resolved, and I’m genuinely sorry that this situation has caused so much disappointment.

    Thank you for bearing with us — we’re doing everything we can to get this finalized as quickly as possible.

    Best regards,
    Alex


    On Sat, Jan 31, 2026 at 10:00 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    But almost every email that you guys has being sending me its the same thing over and over! How long more im gonna need to keep waiting for just to get a refund back to me? Uhgg Im sorry, But this situation with you guys have being the worst experience ever. Im so disappointed, Never ever again i will spend my money with you guys. I keep waiting and waiting and my money its just gone like nothing. Just refund my money and you guys will never heard from me ever again, That all.




    On Saturday, January 31, 2026, 9:47 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hi there,


    I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.


    You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.Thank you for your continued understanding and kindness!


    Warm Regards,

    The Fork n’ Film Team



    On Sat, Jan 31, 2026 at 8:19 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Any update about my refund???



    On Monday, January 19, 2026, 1:30 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok, Thank you



    On Monday, January 19, 2026, 1:15 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

    Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

    We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

    Warm regards,
    The Fork n’ Film Team

    On Sat, Jan 17, 2026 at 8:12 AM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, It has being a while and no sight of my refund. Do i need to find a lawyer to get my money back? I was looking at your social media, And it seems that im not the only one. There its people that still like me are waiting for their money. If i don't get my money latest Feb 10 im gonna have to get my lawyer involve in this situation. Its not fair that you guys keep popping show here and there with other people money!. 
    I have being very patient with this situation, But enough its enough. I give you guys time to figure how to come up with my money, But if by Feb 10 i don't see a refund im gonna have to take this futher.
    Thank you


    On Thursday, January 8, 2026, 11:52 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    ok



    On Thursday, January 8, 2026, 11:42 AM, Fork Film <vegas@forknfilm.com> wrote:

    Hello Waleska!

    Thank you for checking in! We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re currently working through a high volume of refunds and truly appreciate how patient you’ve been throughout this process.

    Your refund is in our system and will be processed as soon as it reaches the front of the queue. Once it’s complete, we’ll send confirmation and a copy of your refund receipt right away.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    Sierra


    On Tue, Jan 6, 2026 at 2:18 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    Hello, I have being waiting for an update about my refound with no luck?  Can some one take the time to look in too that? Thank you



    On Friday, January 2, 2026, 10:07 AM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Just following up with the refund?
    Thank you.


    On Tuesday, December 30, 2025, 4:36 PM, Waleska Soto <waleskasoto1985@yahoo.com> wrote:

    Great, Thank you. I apprecciated.



    On Tuesday, December 30, 2025, 4:34 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. We are so sorry for the cancellation and any inconvenience. The coupon code has been deactivated and we will accommodate a full refund. Once it's processed, we will send you a copy of your refund receipt.

    We deeply regret the cancellation and hope for an opportunity to host you at Fork n' Film in the future.

    Warm regards,
    Esperanza
    Customer Support

    On Tue, Dec 30, 2025 at 4:25 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    can i just get a refund? Since this its again the second cancellation? 



    On Tuesday, December 30, 2025, 4:06 PM, Fork Film <vegas@forknfilm.com> wrote:

    Dear Waleska,

    Thank you for your response. Once again, we are sincerely sorry for the cancellation.

    Below I have attached a coupon code in the exact amount you paid for your original tickets, $491.98. This way, once you see a date and time that works for you, you will be able to use this coupon to repurchase tickets!

    Coupon Code: EPWALESKASOTO

    Please let me know if you have any questions or if you have any issues redeeming your coupon!

    We can’t wait to host you at Fork n’ Film!
    Have a great day!

    Warm Regards,
    Esperanza

    On Tue, Dec 30, 2025 at 3:58 PM Waleska Soto <waleskasoto1985@yahoo.com> wrote:
    So, When i see a show that im interested i just write you guys so i can use this tickets?



    On Tuesday, December 30, 2025, 3:20 PM, Fork n' Film <vegas@forknfilm.com> wrote:

    Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled. We are truly sorry for this change and any disappointment it ma‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Important Announcement

    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We are reaching out regarding your reservation for Elf. Unfortunately, due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.

     

    We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.

     

    Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.

     

    Please reply to this email at your earliest convenience to confirm you have received this update.

     

    We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!

     

    With warm regards,

    The Fork n’ Film Team

    This email was created with Wix.‌ Discover More
     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.

    1 attachment

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