Re: Please reply: Fork n' Film Cancellation - Third Attempt



Dear Sonya,

Thank you for your email and your patience. We sincerely apologize for the delay in processing your refund. Refunds are delayed due to the current volume of outstanding refunds and internal restructuring. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. We will send refund confirmations once the refund is processed.

We sincerely apologize and appreciate your patience as we work through this challenging period.

Warmest regards,
Esperanza

On Wed, May 6, 2026 at 1:17 PM Sonya Helton <shelton779@gmail.com> wrote:

Hello,

I have sent multiple messages requesting a full refund. For both tickets I purchased last November. You canceled the show and your website shows that you are no longer in Vegas. I would like a full refund for the reservation of Sonya Helton and Adriana Granat that were both purchased with my credit card. I would like a response. I have also tried to reach out to you on the website and I have not received any response.

Sent from my iPhone

> On Jan 2, 2026, at 10:23 AM, Fork Film <vegas@forknfilm.com> wrote:
>
> 
> Dear Sonya,
>
> We hope this message finds you well. We are reaching out regarding your reservation for Elf. We wanted to check in regarding the update below, as we haven’t yet heard back. We’ve reached out by email, phone, and text and wanted to ensure it was received.
>
> Due to unforeseen circumstances, the shows on January 2nd & January 3rd have been cancelled.
>
> We are truly sorry for this change and any disappointment it may cause. We know how much you were looking forward to this event, and we deeply appreciate your patience and understanding.
>
> Even though this show is canceled, the magic of Fork n’ Film is still yours to enjoy! Your paid tickets can be saved and used for any future show of your choice, so you can still enjoy the magic on a day that works best for you.
>
> Please reply to this email at your earliest convenience to confirm you have received this update.
>
> We can’t wait to welcome you back and make your next Fork n’ Film experience unforgettable!
>
> With warm regards,
> The Fork n’ Film Team