Re: Please Reply: Fork n' Film NYC Reservation - Important Update

Good morning, I would like to know the status of my refund.

Thanks 

Laura

El 12 ene 2026, a la(s) 11:35 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the timing with your credit card statement, and I really appreciate you letting me know about that deadline.

Please know that we are working on this for you right now. I have shared your specific situation with our team to emphasize the urgency. We are processing everything as quickly as we can to get those funds back to your account.

I will continue to monitor this closely and will be in touch with an update for you very shortly. Thank you so much for your patience while we get this sorted.

Warm regards,

Sam

Customer Support

On Sun, Jan 11, 2026 at 8:06 AM Lau Mess <laumess09@gmail.com> wrote:

Hi, good morning

I would like to know when I would get my money back because in 7 days I have  to pay for my card and I dont want to pay the ForknFlim if i did not use it. 

Thank you, 

Laura. 

El 7 ene 2026, a la(s) 12:28 p. m., Fork Film <newyork@forknfilm.com> escribió:



Good morning!

We’re absolutely happy to help with this and truly appreciate you letting us know.

I’ve gone ahead and noted your request to have the refund processed back to the original card used for payment. While our team is currently working through a higher volume of requests, please rest assured that your refund is on our radar and being taken care of. The moment it’s fully processed, we’ll be in touch right away with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out, we’re always here and happy to help. Talk soon!

Warmly,
Victoria
Customer Support

On Wed, Jan 7, 2026 at 7:16 AM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I need a refund. To the same card I used to pay.

Thank you so much.
Laura


> El 6 ene 2026, a la(s) 5:32 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> Thank you so much for reaching out, and I completely understand wanting to make the most of your time while you’re in New York. I’m so sorry for the inconvenience, but unfortunately we don’t have availability for lunch on 01/12 or 01/13.
>
> That said, we’d truly love the opportunity to still host you at a time that works best for your schedule. We’re happy to provide you with an upgraded VIP credit, which you can use to repurchase tickets for any of our locations and for an event that aligns perfectly with your availability. The credit does not expire, so you’re welcome to use it whenever the timing feels right.
>
> Of course, if you’d prefer to move forward with a refund instead, we can absolutely assist with that as well — just let us know how you’d like to proceed, and we’ll take care of everything.

Hello,

I purchased 4 tickets for Forks & Films in Manhattan.

The event was suspended/canceled and I requested a refund 18 days ago, but I have not received any response or reimbursement.

Please confirm the refund status and payment date.

If I do not receive a response within 48 hours, I will proceed with a credit card dispute.

Thank you.

El 20 ene 2026, a la(s) 5:26 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the urgency regarding your credit card deadline, and I am so sorry for the stress this wait is causing you.

I want to reassure you that we are continuing to monitor this very closely on our end. While I don’t have a specific update from the processor just yet, please know that your refund is in motion and we are doing everything we can to ensure it reaches your account as quickly as possible. We truly appreciate your continued patience while the banking systems finalize the transfer.

I will be sure to notify you the absolute moment I have more information.

Warm regards,

Sam

Customer Support

On Sun, Jan 18, 2026 at 2:34 PM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I would like to know the status of my refund.

Thanks 

Laura

El 12 ene 2026, a la(s) 11:35 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the timing with your credit card statement, and I really appreciate you letting me know about that deadline.

Please know that we are working on this for you right now. I have shared your specific situation with our team to emphasize the urgency. We are processing everything as quickly as we can to get those funds back to your account.

I will continue to monitor this closely and will be in touch with an update for you very shortly. Thank you so much for your patience while we get this sorted.

Warm regards,

Sam

Customer Support

On Sun, Jan 11, 2026 at 8:06 AM Lau Mess <laumess09@gmail.com> wrote:

Hi, good morning

I would like to know when I would get my money back because in 7 days I have  to pay for my card and I dont want to pay the ForknFlim if i did not use it. 

Thank you, 

Laura. 

El 7 ene 2026, a la(s) 12:28 p. m., Fork Film <newyork@forknfilm.com> escribió:



Good morning!

We’re absolutely happy to help with this and truly appreciate you letting us know.

I’ve gone ahead and noted your request to have the refund processed back to the original card used for payment. While our team is currently working through a higher volume of requests, please rest assured that your refund is on our radar and being taken care of. The moment it’s fully processed, we’ll be in touch right away with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out, we’re always here and happy to help. Talk soon!

Warmly,
Victoria
Customer Support

On Wed, Jan 7, 2026 at 7:16 AM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I need a refund. To the same card I used to pay.

Thank you so much.
Laura


> El 6 ene 2026, a la(s) 5:32 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> Thank you so much for reaching out, and I completely understand wanting to make the most of your time while you’re in New York. I’m so sorry for the inconvenience, but unfortunately we don’t have availability for lunch on 01/12 or 01/13.
>
> That said, we’d truly love the opportunity to still host you at a time that works best for your schedule. We’re happy to provide you with an upgraded VIP credit, which you can use to repurchase tickets for any of our locations and for an event that aligns perfectly with your availability. The credit does not expire, so you’re welcome to use it whenever the timing feels right.
>
> Of course, if you’d prefer to move forward with a refund instead, we can absolutely assist with that as well — just let us know how you’d like to proceed, and we’ll take care of everything.

Dear Fork & Film Team,

I am writing regarding my previous refund request for the cancelled event for which I purchased 4 tickets on December 13.

The event was cancelled, and therefore the service was not provided. Despite my earlier communications, I have not received confirmation of the refund nor any concrete timeline for resolution.

Please consider this message as a formal and final notice.

I kindly request written confirmation of the full refund within 48 hours from the receipt of this email. If I do not receive a satisfactory response within that timeframe, I will proceed with a formal chargeback process through my credit card issuer for services not rendered.

I hope we can resolve this matter promptly and amicably

El 28 ene 2026, a la(s) 5:34 p. m., Fork Film <newyork@forknfilm.com> escribió:



Laura,

I am so incredibly sorry for the delay in getting back to you. I completely understand your frustration. Waiting 18 days for an update after an event is suspended is far too long, and I sincerely apologize for the silence during this time.

Please know that your request is a top priority for us. We are a very small team and have been working through these requests manually, but I realize that does not make the wait any easier for you.

I am personally looking into your specific order for the Manhattan event right now to confirm the status. I will ensure this is handled immediately so that you do not have to worry about proceeding with a dispute. I will be back in touch shortly with a confirmed payment date for your reimbursement.

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 7:49 PM Lau Mess <laumess09@gmail.com> wrote:

Hello,

I purchased 4 tickets for Forks & Films in Manhattan.

The event was suspended/canceled and I requested a refund 18 days ago, but I have not received any response or reimbursement.

Please confirm the refund status and payment date.

If I do not receive a response within 48 hours, I will proceed with a credit card dispute.

Thank you.

El 20 ene 2026, a la(s) 5:26 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the urgency regarding your credit card deadline, and I am so sorry for the stress this wait is causing you.

I want to reassure you that we are continuing to monitor this very closely on our end. While I don’t have a specific update from the processor just yet, please know that your refund is in motion and we are doing everything we can to ensure it reaches your account as quickly as possible. We truly appreciate your continued patience while the banking systems finalize the transfer.

I will be sure to notify you the absolute moment I have more information.

Warm regards,

Sam

Customer Support

On Sun, Jan 18, 2026 at 2:34 PM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I would like to know the status of my refund.

Thanks 

Laura

El 12 ene 2026, a la(s) 11:35 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the timing with your credit card statement, and I really appreciate you letting me know about that deadline.

Please know that we are working on this for you right now. I have shared your specific situation with our team to emphasize the urgency. We are processing everything as quickly as we can to get those funds back to your account.

I will continue to monitor this closely and will be in touch with an update for you very shortly. Thank you so much for your patience while we get this sorted.

Warm regards,

Sam

Customer Support

On Sun, Jan 11, 2026 at 8:06 AM Lau Mess <laumess09@gmail.com> wrote:

Hi, good morning

I would like to know when I would get my money back because in 7 days I have  to pay for my card and I dont want to pay the ForknFlim if i did not use it. 

Thank you, 

Laura. 

El 7 ene 2026, a la(s) 12:28 p. m., Fork Film <newyork@forknfilm.com> escribió:



Good morning!

We’re absolutely happy to help with this and truly appreciate you letting us know.

I’ve gone ahead and noted your request to have the refund processed back to the original card used for payment. While our team is currently working through a higher volume of requests, please rest assured that your refund is on our radar and being taken care of. The moment it’s fully processed, we’ll be in touch right away with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out, we’re always here and happy to help. Talk soon!

Warmly,
Victoria
Customer Support

On Wed, Jan 7, 2026 at 7:16 AM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I need a refund. To the same card I used to pay.

Thank you so much.
Laura


> El 6 ene 2026, a la(s) 5:32 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> Thank you so much for reaching out, and I completely understand wanting to make the most of your time while you’re in New York. I’m so sorry for the inconvenience, but unfortunately we don’t have availability for lunch on 01/12 or 01/13.
>
> That said, we’d truly love the opportunity to still host you at a time that works best for your schedule. We’re happy to provide you with an upgraded VIP credit, which you can use to repurchase tickets for any of our locations and for an event that aligns perfectly with your availability. The credit does not expire, so you’re welcome to use it whenever the timing feels right.
>
> Of course, if you’d prefer to move forward with a refund instead, we can absolutely assist with that as well — just let us know how you’d like to proceed, and we’ll take care of everything.

Good afternoon, I contacted the credit card company and my bank because you still haven't refunded my money. We will open a case so you can investigate your actions and withholding my money for a service that wasn't provided. I will also make sure to warn others on social media about what happened to me so they don't experience the same thing.

El mar, 10 feb 2026 a las 18:56, Fork Film (<newyork@forknfilm.com>) escribió:

Hi Laura,

I want to sincerely apologize for the lack of a clear timeline and the frustration this delay has caused you. I completely understand why you’ve reached the point of sending a formal notice, and I appreciate you giving us this final opportunity to resolve this amicably.

Please know that your request for the 4 tickets from the December 13th event is being prioritized. I am personally coordinating with our billing department right now to bypass the standard queue and ensure your refund is finalized.  

Because we are processing these manually to ensure accuracy, it has taken longer than we ever intended, but I am committed to getting you written confirmation and a transaction ID within your 48-hour timeframe.  

I will follow up with you as soon as I have that confirmation from our finance team. Thank you for your continued patience while I get this sorted for you once and for all.

Warm regards,

Sam

Customer Support

On Tue, Feb 10, 2026 at 8:16 AM Lau Mess <laumess09@gmail.com> wrote:

Dear Fork & Film Team,

I am writing regarding my previous refund request for the cancelled event for which I purchased 4 tickets on December 13.

The event was cancelled, and therefore the service was not provided. Despite my earlier communications, I have not received confirmation of the refund nor any concrete timeline for resolution.

Please consider this message as a formal and final notice.

I kindly request written confirmation of the full refund within 48 hours from the receipt of this email. If I do not receive a satisfactory response within that timeframe, I will proceed with a formal chargeback process through my credit card issuer for services not rendered.

I hope we can resolve this matter promptly and amicably

El 28 ene 2026, a la(s) 5:34 p. m., Fork Film <newyork@forknfilm.com> escribió:



Laura,

I am so incredibly sorry for the delay in getting back to you. I completely understand your frustration. Waiting 18 days for an update after an event is suspended is far too long, and I sincerely apologize for the silence during this time.

Please know that your request is a top priority for us. We are a very small team and have been working through these requests manually, but I realize that does not make the wait any easier for you.

I am personally looking into your specific order for the Manhattan event right now to confirm the status. I will ensure this is handled immediately so that you do not have to worry about proceeding with a dispute. I will be back in touch shortly with a confirmed payment date for your reimbursement.

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 7:49 PM Lau Mess <laumess09@gmail.com> wrote:

Hello,

I purchased 4 tickets for Forks & Films in Manhattan.

The event was suspended/canceled and I requested a refund 18 days ago, but I have not received any response or reimbursement.

Please confirm the refund status and payment date.

If I do not receive a response within 48 hours, I will proceed with a credit card dispute.

Thank you.

El 20 ene 2026, a la(s) 5:26 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the urgency regarding your credit card deadline, and I am so sorry for the stress this wait is causing you.

I want to reassure you that we are continuing to monitor this very closely on our end. While I don’t have a specific update from the processor just yet, please know that your refund is in motion and we are doing everything we can to ensure it reaches your account as quickly as possible. We truly appreciate your continued patience while the banking systems finalize the transfer.

I will be sure to notify you the absolute moment I have more information.

Warm regards,

Sam

Customer Support

On Sun, Jan 18, 2026 at 2:34 PM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I would like to know the status of my refund.

Thanks 

Laura

El 12 ene 2026, a la(s) 11:35 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the timing with your credit card statement, and I really appreciate you letting me know about that deadline.

Please know that we are working on this for you right now. I have shared your specific situation with our team to emphasize the urgency. We are processing everything as quickly as we can to get those funds back to your account.

I will continue to monitor this closely and will be in touch with an update for you very shortly. Thank you so much for your patience while we get this sorted.

Warm regards,

Sam

Customer Support

On Sun, Jan 11, 2026 at 8:06 AM Lau Mess <laumess09@gmail.com> wrote:

Hi, good morning

I would like to know when I would get my money back because in 7 days I have  to pay for my card and I dont want to pay the ForknFlim if i did not use it. 

Thank you, 

Laura. 

El 7 ene 2026, a la(s) 12:28 p. m., Fork Film <newyork@forknfilm.com> escribió:



Good morning!

We’re absolutely happy to help with this and truly appreciate you letting us know.

I’ve gone ahead and noted your request to have the refund processed back to the original card used for payment. While our team is currently working through a higher volume of requests, please rest assured that your refund is on our radar and being taken care of. The moment it’s fully processed, we’ll be in touch right away with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out, we’re always here and happy to help. Talk soon!

Warmly,
Victoria
Customer Support

On Wed, Jan 7, 2026 at 7:16 AM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I need a refund. To the same card I used to pay.

Thank you so much.
Laura


> El 6 ene 2026, a la(s) 5:32 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> Thank you so much for reaching out, and I completely understand wanting to make the most of your time while you’re in New York. I’m so sorry for the inconvenience, but unfortunately we don’t have availability for lunch on 01/12 or 01/13.
>
> That said, we’d truly love the opportunity to still host you at a time that works best for your schedule. We’re happy to provide you with an upgraded VIP credit, which you can use to repurchase tickets for any of our locations and for an event that aligns perfectly with your availability. The credit does not expire, so you’re welcome to use it whenever the timing feels right.
>
> Of course, if you’d prefer to move forward with a refund instead, we can absolutely assist with that as well — just let us know how you’d like to proceed, and we’ll take care of everything.

Subject: Final Notice Before Formal Complaints – USD 819,96 Refund Pending

I am writing to formally request the immediate refund of USD 819,96 for the canceled Fork and Film Manhattan event (January 2026).

Despite multiple promises, I have not received my refund, and my recent comments on Instagram have been hidden instead of addressed.

If I do not receive confirmation of my refund within 5 business days, I will proceed with formal complaints to the Better Business Bureau (BBB), the New York State Division of Consumer Protection, and will continue sharing my experience on public review platforms.

I hope to resolve this matter amicably and avoid further escalation.

Please confirm the refund status immediately.

El 27 feb 2026, a la(s) 3:00 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out and sharing your concerns with us. We sincerely regret to hear about the frustration you’ve experienced regarding your refund and the time it has taken to resolve this matter.

Please be assured that we take your feedback seriously. We respect your decision to involve your financial institutions and will cooperate fully with any formal inquiries to ensure this is handled appropriately. Our goal is always to provide a positive experience for our community, and we are sorry that we missed the mark in this instance.

We appreciate your patience as the necessary processes move forward.

Warm regards,

Sam

On Wed, Feb 25, 2026 at 12:32 PM Lau Mess <laumess09@gmail.com> wrote:

Good afternoon, I contacted the credit card company and my bank because you still haven't refunded my money. We will open a case so you can investigate your actions and withholding my money for a service that wasn't provided. I will also make sure to warn others on social media about what happened to me so they don't experience the same thing.

El mar, 10 feb 2026 a las 18:56, Fork Film (<newyork@forknfilm.com>) escribió:

Hi Laura,

I want to sincerely apologize for the lack of a clear timeline and the frustration this delay has caused you. I completely understand why you’ve reached the point of sending a formal notice, and I appreciate you giving us this final opportunity to resolve this amicably.

Please know that your request for the 4 tickets from the December 13th event is being prioritized. I am personally coordinating with our billing department right now to bypass the standard queue and ensure your refund is finalized.  

Because we are processing these manually to ensure accuracy, it has taken longer than we ever intended, but I am committed to getting you written confirmation and a transaction ID within your 48-hour timeframe.  

I will follow up with you as soon as I have that confirmation from our finance team. Thank you for your continued patience while I get this sorted for you once and for all.

Warm regards,

Sam

Customer Support

On Tue, Feb 10, 2026 at 8:16 AM Lau Mess <laumess09@gmail.com> wrote:

Dear Fork & Film Team,

I am writing regarding my previous refund request for the cancelled event for which I purchased 4 tickets on December 13.

The event was cancelled, and therefore the service was not provided. Despite my earlier communications, I have not received confirmation of the refund nor any concrete timeline for resolution.

Please consider this message as a formal and final notice.

I kindly request written confirmation of the full refund within 48 hours from the receipt of this email. If I do not receive a satisfactory response within that timeframe, I will proceed with a formal chargeback process through my credit card issuer for services not rendered.

I hope we can resolve this matter promptly and amicably

El 28 ene 2026, a la(s) 5:34 p. m., Fork Film <newyork@forknfilm.com> escribió:



Laura,

I am so incredibly sorry for the delay in getting back to you. I completely understand your frustration. Waiting 18 days for an update after an event is suspended is far too long, and I sincerely apologize for the silence during this time.

Please know that your request is a top priority for us. We are a very small team and have been working through these requests manually, but I realize that does not make the wait any easier for you.

I am personally looking into your specific order for the Manhattan event right now to confirm the status. I will ensure this is handled immediately so that you do not have to worry about proceeding with a dispute. I will be back in touch shortly with a confirmed payment date for your reimbursement.

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 7:49 PM Lau Mess <laumess09@gmail.com> wrote:

Hello,

I purchased 4 tickets for Forks & Films in Manhattan.

The event was suspended/canceled and I requested a refund 18 days ago, but I have not received any response or reimbursement.

Please confirm the refund status and payment date.

If I do not receive a response within 48 hours, I will proceed with a credit card dispute.

Thank you.

El 20 ene 2026, a la(s) 5:26 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the urgency regarding your credit card deadline, and I am so sorry for the stress this wait is causing you.

I want to reassure you that we are continuing to monitor this very closely on our end. While I don’t have a specific update from the processor just yet, please know that your refund is in motion and we are doing everything we can to ensure it reaches your account as quickly as possible. We truly appreciate your continued patience while the banking systems finalize the transfer.

I will be sure to notify you the absolute moment I have more information.

Warm regards,

Sam

Customer Support

On Sun, Jan 18, 2026 at 2:34 PM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I would like to know the status of my refund.

Thanks 

Laura

El 12 ene 2026, a la(s) 11:35 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the timing with your credit card statement, and I really appreciate you letting me know about that deadline.

Please know that we are working on this for you right now. I have shared your specific situation with our team to emphasize the urgency. We are processing everything as quickly as we can to get those funds back to your account.

I will continue to monitor this closely and will be in touch with an update for you very shortly. Thank you so much for your patience while we get this sorted.

Warm regards,

Sam

Customer Support

On Sun, Jan 11, 2026 at 8:06 AM Lau Mess <laumess09@gmail.com> wrote:

Hi, good morning

I would like to know when I would get my money back because in 7 days I have  to pay for my card and I dont want to pay the ForknFlim if i did not use it. 

Thank you, 

Laura. 

El 7 ene 2026, a la(s) 12:28 p. m., Fork Film <newyork@forknfilm.com> escribió:



Good morning!

We’re absolutely happy to help with this and truly appreciate you letting us know.

I’ve gone ahead and noted your request to have the refund processed back to the original card used for payment. While our team is currently working through a higher volume of requests, please rest assured that your refund is on our radar and being taken care of. The moment it’s fully processed, we’ll be in touch right away with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out, we’re always here and happy to help. Talk soon!

Warmly,
Victoria
Customer Support

On Wed, Jan 7, 2026 at 7:16 AM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I need a refund. To the same card I used to pay.

Thank you so much.
Laura


> El 6 ene 2026, a la(s) 5:32 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> Thank you so much for reaching out, and I completely understand wanting to make the most of your time while you’re in New York. I’m so sorry for the inconvenience, but unfortunately we don’t have availability for lunch on 01/12 or 01/13.
>
> That said, we’d truly love the opportunity to still host you at a time that works best for your schedule. We’re happy to provide you with an upgraded VIP credit, which you can use to repurchase tickets for any of our locations and for an event that aligns perfectly with your availability. The credit does not expire, so you’re welcome to use it whenever the timing feels right.
>
> Of course, if you’d prefer to move forward with a refund instead, we can absolutely assist with that as well — just let us know how you’d like to proceed, and we’ll take care of everything.

Thank you for your response.

However, given the significant delay, I now require a clear and specific confirmation of the exact date when the USD 819,96 refund will be processed.

Please provide the precise refund processing date and written confirmation.

This matter has been pending since January 11, 2026, and I expect your immediate clarification.

Thank you for your prompt attention.

El 2 mar 2026, a la(s) 4:12 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi there,

Thank you for reaching out, and we sincerely apologize for the delay and any frustration this has caused.

Please know that we are actively working with our billing department to resolve this immediately. I have flagged your refund as a top priority to ensure immediate processing.

We truly appreciate your patience and will follow up with a confirmation as soon as it's completed.

Warm regards,

Sam

Customer Support

On Sun, Mar 1, 2026 at 7:27 PM Lau Mess <laumess09@gmail.com> wrote:

Subject: Final Notice Before Formal Complaints – USD 819,96 Refund Pending

I am writing to formally request the immediate refund of USD 819,96 for the canceled Fork and Film Manhattan event (January 2026).

Despite multiple promises, I have not received my refund, and my recent comments on Instagram have been hidden instead of addressed.

If I do not receive confirmation of my refund within 5 business days, I will proceed with formal complaints to the Better Business Bureau (BBB), the New York State Division of Consumer Protection, and will continue sharing my experience on public review platforms.

I hope to resolve this matter amicably and avoid further escalation.

Please confirm the refund status immediately.

El 27 feb 2026, a la(s) 3:00 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out and sharing your concerns with us. We sincerely regret to hear about the frustration you’ve experienced regarding your refund and the time it has taken to resolve this matter.

Please be assured that we take your feedback seriously. We respect your decision to involve your financial institutions and will cooperate fully with any formal inquiries to ensure this is handled appropriately. Our goal is always to provide a positive experience for our community, and we are sorry that we missed the mark in this instance.

We appreciate your patience as the necessary processes move forward.

Warm regards,

Sam

On Wed, Feb 25, 2026 at 12:32 PM Lau Mess <laumess09@gmail.com> wrote:

Good afternoon, I contacted the credit card company and my bank because you still haven't refunded my money. We will open a case so you can investigate your actions and withholding my money for a service that wasn't provided. I will also make sure to warn others on social media about what happened to me so they don't experience the same thing.

El mar, 10 feb 2026 a las 18:56, Fork Film (<newyork@forknfilm.com>) escribió:

Hi Laura,

I want to sincerely apologize for the lack of a clear timeline and the frustration this delay has caused you. I completely understand why you’ve reached the point of sending a formal notice, and I appreciate you giving us this final opportunity to resolve this amicably.

Please know that your request for the 4 tickets from the December 13th event is being prioritized. I am personally coordinating with our billing department right now to bypass the standard queue and ensure your refund is finalized.  

Because we are processing these manually to ensure accuracy, it has taken longer than we ever intended, but I am committed to getting you written confirmation and a transaction ID within your 48-hour timeframe.  

I will follow up with you as soon as I have that confirmation from our finance team. Thank you for your continued patience while I get this sorted for you once and for all.

Warm regards,

Sam

Customer Support

On Tue, Feb 10, 2026 at 8:16 AM Lau Mess <laumess09@gmail.com> wrote:

Dear Fork & Film Team,

I am writing regarding my previous refund request for the cancelled event for which I purchased 4 tickets on December 13.

The event was cancelled, and therefore the service was not provided. Despite my earlier communications, I have not received confirmation of the refund nor any concrete timeline for resolution.

Please consider this message as a formal and final notice.

I kindly request written confirmation of the full refund within 48 hours from the receipt of this email. If I do not receive a satisfactory response within that timeframe, I will proceed with a formal chargeback process through my credit card issuer for services not rendered.

I hope we can resolve this matter promptly and amicably

El 28 ene 2026, a la(s) 5:34 p. m., Fork Film <newyork@forknfilm.com> escribió:



Laura,

I am so incredibly sorry for the delay in getting back to you. I completely understand your frustration. Waiting 18 days for an update after an event is suspended is far too long, and I sincerely apologize for the silence during this time.

Please know that your request is a top priority for us. We are a very small team and have been working through these requests manually, but I realize that does not make the wait any easier for you.

I am personally looking into your specific order for the Manhattan event right now to confirm the status. I will ensure this is handled immediately so that you do not have to worry about proceeding with a dispute. I will be back in touch shortly with a confirmed payment date for your reimbursement.

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 7:49 PM Lau Mess <laumess09@gmail.com> wrote:

Hello,

I purchased 4 tickets for Forks & Films in Manhattan.

The event was suspended/canceled and I requested a refund 18 days ago, but I have not received any response or reimbursement.

Please confirm the refund status and payment date.

If I do not receive a response within 48 hours, I will proceed with a credit card dispute.

Thank you.

El 20 ene 2026, a la(s) 5:26 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the urgency regarding your credit card deadline, and I am so sorry for the stress this wait is causing you.

I want to reassure you that we are continuing to monitor this very closely on our end. While I don’t have a specific update from the processor just yet, please know that your refund is in motion and we are doing everything we can to ensure it reaches your account as quickly as possible. We truly appreciate your continued patience while the banking systems finalize the transfer.

I will be sure to notify you the absolute moment I have more information.

Warm regards,

Sam

Customer Support

On Sun, Jan 18, 2026 at 2:34 PM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I would like to know the status of my refund.

Thanks 

Laura

El 12 ene 2026, a la(s) 11:35 p. m., Fork Film <newyork@forknfilm.com> escribió:



Hi Laura,

Thank you for reaching out again. I completely understand the timing with your credit card statement, and I really appreciate you letting me know about that deadline.

Please know that we are working on this for you right now. I have shared your specific situation with our team to emphasize the urgency. We are processing everything as quickly as we can to get those funds back to your account.

I will continue to monitor this closely and will be in touch with an update for you very shortly. Thank you so much for your patience while we get this sorted.

Warm regards,

Sam

Customer Support

On Sun, Jan 11, 2026 at 8:06 AM Lau Mess <laumess09@gmail.com> wrote:

Hi, good morning

I would like to know when I would get my money back because in 7 days I have  to pay for my card and I dont want to pay the ForknFlim if i did not use it. 

Thank you, 

Laura. 

El 7 ene 2026, a la(s) 12:28 p. m., Fork Film <newyork@forknfilm.com> escribió:



Good morning!

We’re absolutely happy to help with this and truly appreciate you letting us know.

I’ve gone ahead and noted your request to have the refund processed back to the original card used for payment. While our team is currently working through a higher volume of requests, please rest assured that your refund is on our radar and being taken care of. The moment it’s fully processed, we’ll be in touch right away with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out, we’re always here and happy to help. Talk soon!

Warmly,
Victoria
Customer Support

On Wed, Jan 7, 2026 at 7:16 AM Lau Mess <laumess09@gmail.com> wrote:

Good morning, I need a refund. To the same card I used to pay.

Thank you so much.
Laura


> El 6 ene 2026, a la(s) 5:32 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> Thank you so much for reaching out, and I completely understand wanting to make the most of your time while you’re in New York. I’m so sorry for the inconvenience, but unfortunately we don’t have availability for lunch on 01/12 or 01/13.
>
> That said, we’d truly love the opportunity to still host you at a time that works best for your schedule. We’re happy to provide you with an upgraded VIP credit, which you can use to repurchase tickets for any of our locations and for an event that aligns perfectly with your availability. The credit does not expire, so you’re welcome to use it whenever the timing feels right.
>
> Of course, if you’d prefer to move forward with a refund instead, we can absolutely assist with that as well — just let us know how you’d like to proceed, and we’ll take care of everything.

Dear [Name],

Thank you for your message.

However, I must be very clear: this refund has been pending since January, and to date, no service was provided. Therefore, there is no legitimate basis for your company to continue holding my $819.96.

At this point, I am not requesting “clarification” — I am requesting execution.

Please provide in writing within 48 hours:

1. The exact date the refund will be processed.
2. The transaction reference number once issued.
3. Written confirmation that the full amount of $819.96 will be returned to the original payment method.

If I do not receive a specific refund date within that timeframe, I will proceed immediately with a formal chargeback through my card issuer and file complaints with the appropriate consumer protection authorities.

This matter has already been delayed for months. I expect resolution, not further explanations.

Sincerely, 
Laura

> El 3 mar 2026, a la(s) 3:16 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> Dear Lau,
>
> Thank you for your response. I truly appreciate you staying in touch with us regarding your refund of $819.96.
>
> I completely hear your frustration, especially since this has been pending since January. Please know that it is never our intention to leave you without a clear answer, and I am genuinely sorry for the stress this delay has caused. I am making it my priority to get that clarification.
>
> I will be back in touch with you as soon as I have more information from our team. Thank you again for your incredible patience with us.

It's been two months and you still haven't refunded my money for your canceled service. You keep telling me it's being processed. I urgently need the cancellation letter and refund order. My bank requires it to continue the process. You promised to send it to me, but you still haven't.

> El 3 mar 2026, a la(s) 3:22 p. m., Lau Mess <laumess09@gmail.com> escribió:
>
> Dear [Name],
>
> Thank you for your message.
>
> However, I must be very clear: this refund has been pending since January, and to date, no service was provided. Therefore, there is no legitimate basis for your company to continue holding my $819.96.
>
> At this point, I am not requesting “clarification” — I am requesting execution.
>
> Please provide in writing within 48 hours:
>
> 1. The exact date the refund will be processed.
> 2. The transaction reference number once issued.
> 3. Written confirmation that the full amount of $819.96 will be returned to the original payment method.
>
> If I do not receive a specific refund date within that timeframe, I will proceed immediately with a formal chargeback through my card issuer and file complaints with the appropriate consumer protection authorities.
>
> This matter has already been delayed for months. I expect resolution, not further explanations.
>
> Sincerely, 
> Laura
>
>> El 3 mar 2026, a la(s) 3:16 p. m., Fork Film <newyork@forknfilm.com> escribió:
>>
>> Dear Lau,
>>
>> Thank you for your response. I truly appreciate you staying in touch with us regarding your refund of $819.96.
>>
>> I completely hear your frustration, especially since this has been pending since January. Please know that it is never our intention to leave you without a clear answer, and I am genuinely sorry for the stress this delay has caused. I am making it my priority to get that clarification.
>>
>> I will be back in touch with you as soon as I have more information from our team. Thank you again for your incredible patience with us.

Hello Sam, Days keep passing and you still have my money. How much longer will it take to give me a refund? It's simple: I bought it in December, the event was in January, you canceled it, and you still haven't refunded my money, claiming you're processing it. My bank has repeatedly asked me to please send what I requested. Once again, I ask for my money back. It's been more than two months since the cancellation. What are you going to tell me? That you'll apologize and follow up personally? And you still haven't sent me what my bank and credit card company are requesting, the same people who are supposedly handling the case.

Thanks,

Laura.

El 11 mar 2026, a la(s) 7:45 p. m., Lau Mess <laumess09@gmail.com> escribió:



Sam, In every response you give me, you say the same thing, and time keeps passing, and you don't give me the things I need. Could you please resolve the problem you caused me? Both the credit card company and the bank are asking me to please give me a cancellation letter and a refund of my money.

Laura,

El 11 mar 2026, a la(s) 6:39 p. m., Fork Film <newyork@forknfilm.com> escribió:



Laura,

I am so incredibly sorry for the delay and the frustration this has caused you. Two months is a long time to wait, and I completely understand the urgency, especially with your bank requiring that documentation.

I am going to personally check exactly where you are in the process right now so I can get this expedited immediately. My goal is to get that cancellation letter and refund order over to you as quickly as possible so you can wrap this up with your bank.

I’ll be back in touch with an update shortly. Thank you for your continued patience while I push this through.

Warm regards,

Sam

On Tue, Mar 10, 2026 at 9:05 PM Lau Mess <laumess09@gmail.com> wrote:

It's been two months and you still haven't refunded my money for your canceled service. You keep telling me it's being processed. I urgently need the cancellation letter and refund order. My bank requires it to continue the process. You promised to send it to me, but you still haven't.

> El 3 mar 2026, a la(s) 3:22 p. m., Lau Mess <laumess09@gmail.com> escribió:
>
> Dear [Name],
>
> Thank you for your message.
>
> However, I must be very clear: this refund has been pending since January, and to date, no service was provided. Therefore, there is no legitimate basis for your company to continue holding my $819.96.
>
> At this point, I am not requesting “clarification” — I am requesting execution.
>
> Please provide in writing within 48 hours:
>
> 1. The exact date the refund will be processed.
> 2. The transaction reference number once issued.
> 3. Written confirmation that the full amount of $819.96 will be returned to the original payment method.
>
> If I do not receive a specific refund date within that timeframe, I will proceed immediately with a formal chargeback through my card issuer and file complaints with the appropriate consumer protection authorities.
>
> This matter has already been delayed for months. I expect resolution, not further explanations.
>
> Sincerely, 
> Laura
>
>> El 3 mar 2026, a la(s) 3:16 p. m., Fork Film <newyork@forknfilm.com> escribió:
>>
>> Dear Lau,
>>
>> Thank you for your response. I truly appreciate you staying in touch with us regarding your refund of $819.96.
>>
>> I completely hear your frustration, especially since this has been pending since January. Please know that it is never our intention to leave you without a clear answer, and I am genuinely sorry for the stress this delay has caused. I am making it my priority to get that clarification.
>>
>> I will be back in touch with you as soon as I have more information from our team. Thank you again for your incredible patience with us.

Hello Sam,

It's been 74 days since the event was cancelled. How many more days will it take you to refund my money or send me the information I've politely requested time and time again?

> El 19 mar 2026, a la(s) 1:44 p. m., Lau Mess <laumess09@gmail.com> escribió:
>
> Perfect. Since I'm at a disadvantage because you have my money for no reason, I have to keep waiting for the data processing, which I don't know how long it will take. I need this resolved as soon as possible.
>
>> El 19 mar 2026, a la(s) 1:24 p. m., Fork Film <newyork@forknfilm.com> escribió:
>>
>> Thank you for reaching out again. I hear your frustration loud and clear, and I sincerely apologize for the significant amount of time that has passed since your event was canceled in January. It is completely understandable that you are looking for more than just another apology at this stage.
>>
>> My goal is to get you the concrete information you need so this is no longer pending. I will be back in touch as soon as I have those specific details from our records.

Please, I'm begging you, I need my money

Thanks

> El 30 mar 2026, a la(s) 2:03 p. m., Fork Film <newyork@forknfilm.com> escribió:
>
> I sincerely apologize that I don't have a concrete update for you just yet. Please know that I am doing everything humanly possible on my end to move this forward and get you the answers and funds you deserve.
>
> I’m pushing this up the chain as a priority to find out exactly where the hold-up is. I won't let this drop until we have this resolved for you.
>
> Warm regards,
> Sam
> Customer support

 Hello, today marks three months since my event was cancelled, and I still haven't received my refund. Unfortunately, I am very disappointed with you. I am still waiting for my money back.

> El 2 abr 2026, a la(s) 8:03 p. m., Lau Mess <laumess09@gmail.com> escribió:
>
> Thank you so much Sam!
>
> I hope your next email contains my refund
>
>> El 2 abr 2026, a la(s) 3:39 p. m., Fork Film <newyork@forknfilm.com> escribió:
>>
>> Hi Laura,
>>
>> I hear you, and I can truly feel how important this is. Please know that I am personally doing my absolute best to get this taken care of for you as quickly as I can.
>>
>> As a small team, I’m pushing this forward on my end to ensure it stays a priority. I genuinely appreciate you bearing with me while I work through the manual steps to get your money back to you.
>>
>> I’ll keep you posted the moment I have more news.

Good morning Sam, could you tell me why I haven't received my money back yet? You thanked me for my patience, saying you would let me know what was happening with the delay, but I haven't received my money or the information. I've been blocked on all social media. Who is responsible for the financial damage they are causing me? What should I do to get this resolved?

> El 15 abr 2026, a la(s) 4:22 p. m., Lau Mess <laumess09@gmail.com> escribió:
>
> Sam, I hope your next response will be with a refund of my money. Please.
>
> Thanks
>
>> El 15 abr 2026, a la(s) 4:19 p. m., Fork Film <newyork@forknfilm.com> escribió:
>>
>> Please know that I am looking into this immediately to see what is causing the holdup. I am committed to getting this resolved for you as quickly as possible and will keep you updated every step of the way.
>>
>> Thank you for your patience while we work to make this right.