Good evening,

I am inquiring on my refund for the 10 Jan show that was cancelled. When can I expect to get the refund? 

On Thursday, January 8, 2026, Fork Film <tempe@forknfilm.com> wrote:

Hi Diamond!

Thank you for getting back to us! I completely understand that you still prefer a refund, and I will go ahead and get that process started for you. At this time, refunds are taking a little bit longer than expected due to an increased volume. However, I can assure you that this is a top priority for our team and we will get your refund processed as soon as possible. Once we have an update, we will let you know.

If there is anything we can help you with in the meantime, please don't hesitate to reach out!

Warm regards,

Sierra

On Thu, Jan 8, 2026 at 12:35 PM Diamond Sparks <diamondsparks2011@gmail.com> wrote:

Good Day,

Thank you for reaching out, I would like the refund if possible.

On Wed, Jan 7, 2026 at 10:55 AM Fork Film <tempe@forknfilm.com> wrote:

Hi Diamond!

Thanks so much for reaching for your reply. We're excited to share that we just added a new date for Ratatouille this weekend. Please let me know which showtime below works for you and we'll send over updated tickets.

• January 11, 1:30PM
• January 11, 6:30PM

If these new showtimes don't work for you we will accommodate a refund. Please let us know how you would like to proceed and we'll take care of it.

We look forward to hearing from you soon!

Warmly,
Esperanza

On Tue, Jan 6, 2026 at 3:33 PM Diamond Sparks <diamondsparks2011@gmail.com> wrote:

Good afternoon, 

I would like a refund if possible I was in town this timeframe and I will not be in town for awhile after this date. 

On Monday, January 5, 2026, Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we ar‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Good evening,

I am inquiring on my refund for the 10 Jan show that was cancelled. When can I expect to get the refund? 

On Thursday, January 8, 2026, Fork Film <tempe@forknfilm.com> wrote:

Hi Diamond!

Thank you for getting back to us! I completely understand that you still prefer a refund, and I will go ahead and get that process started for you. At this time, refunds are taking a little bit longer than expected due to an increased volume. However, I can assure you that this is a top priority for our team and we will get your refund processed as soon as possible. Once we have an update, we will let you know.

If there is anything we can help you with in the meantime, please don't hesitate to reach out!

Warm regards,

Sierra

On Thu, Jan 8, 2026 at 12:35 PM Diamond Sparks <diamondsparks2011@gmail.com> wrote:

Good Day,

Thank you for reaching out, I would like the refund if possible.

On Wed, Jan 7, 2026 at 10:55 AM Fork Film <tempe@forknfilm.com> wrote:

Hi Diamond!

Thanks so much for reaching for your reply. We're excited to share that we just added a new date for Ratatouille this weekend. Please let me know which showtime below works for you and we'll send over updated tickets.

• January 11, 1:30PM
• January 11, 6:30PM

If these new showtimes don't work for you we will accommodate a refund. Please let us know how you would like to proceed and we'll take care of it.

We look forward to hearing from you soon!

Warmly,
Esperanza

On Tue, Jan 6, 2026 at 3:33 PM Diamond Sparks <diamondsparks2011@gmail.com> wrote:

Good afternoon, 

I would like a refund if possible I was in town this timeframe and I will not be in town for awhile after this date. 

On Monday, January 5, 2026, Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we ar‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Good Morning,

I am wanting to know when I will be getting my refund for the 10 Jan event. It is going on 2 months and I keep being told that it is in queue. This is ridiculous and very unprofessional. I would like an exact timeframe on when I will get my refund.

On Wed, Feb 4, 2026 at 4:52 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Diamond,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

Our billing department has an organized method for processing refunds, and yours remains in queue. Once it’s complete, we’ll send your refund receipt right away.

We appreciate your understanding and kindness as we work through these.

Warmly,

The Fork n’ Film Team

On Wed, Feb 4, 2026 at 12:57 PM Diamond Sparks <diamondsparks2011@gmail.com> wrote:

Good evening,

I am inquiring on my refund for the 10 Jan show that was cancelled. When can I expect to get the refund? 

On Thursday, January 8, 2026, Fork Film <tempe@forknfilm.com> wrote:

Hi Diamond!

Thank you for getting back to us! I completely understand that you still prefer a refund, and I will go ahead and get that process started for you. At this time, refunds are taking a little bit longer than expected due to an increased volume. However, I can assure you that this is a top priority for our team and we will get your refund processed as soon as possible. Once we have an update, we will let you know.

If there is anything we can help you with in the meantime, please don't hesitate to reach out!

Warm regards,

Sierra

On Thu, Jan 8, 2026 at 12:35 PM Diamond Sparks <diamondsparks2011@gmail.com> wrote:

Good Day,

Thank you for reaching out, I would like the refund if possible.

On Wed, Jan 7, 2026 at 10:55 AM Fork Film <tempe@forknfilm.com> wrote:

Hi Diamond!

Thanks so much for reaching for your reply. We're excited to share that we just added a new date for Ratatouille this weekend. Please let me know which showtime below works for you and we'll send over updated tickets.

• January 11, 1:30PM
• January 11, 6:30PM

If these new showtimes don't work for you we will accommodate a refund. Please let us know how you would like to proceed and we'll take care of it.

We look forward to hearing from you soon!

Warmly,
Esperanza

On Tue, Jan 6, 2026 at 3:33 PM Diamond Sparks <diamondsparks2011@gmail.com> wrote:

Good afternoon, 

I would like a refund if possible I was in town this timeframe and I will not be in town for awhile after this date. 

On Monday, January 5, 2026, Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we ar‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 9th and 10th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.