Kyana,

Thank you so much for reaching out!

I’m happy to let you know that I’ve taken care of that for you. Your ticket has been officially moved from NYC to the Princess and the Frog screening in Detroit on February 21st. We are also so excited to have your friend, Mia Rollack, join you for the magic!

I have attached the updated tickets below for your records!

I also wanted to send a huge thank you for your patience and flexibility while we coordinated this switch. We truly appreciate you sticking with us, and we can’t wait to host you both in Detroit for such a special evening!

Warm regards,

Sam

Customer support

On Tue, Feb 10, 2026 at 12:34 PM Kyana Lofton <kyanalofton@gmail.com> wrote:

Hello,

I purchased a ticket for Princess and the Frog in Detroit on 2/21. Can you take the ticket from NYC and move it to Detroit on 2/21. I would like my friend, Mia Rollack to join me on the 2/21. 

Thank you 

Kyana 

Sent from my iPhone

On Feb 10, 2026, at 3:29 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kyana,

I want to sincerely apologize for the delay in getting back to you and for the ongoing wait regarding your refund for the cancelled NYC show. We've been experiencing a high volume of requests, and I appreciate your patience as we work through them.  

To answer your question, tickets are generally non-transferable between cities. However, given the circumstances of your cancellation, we’d love to make this right.  

If you would prefer, we can offer to reschedule your tickets for a future show in any city of your choice. As a thank you for your flexibility, we would be happy to upgrade your tickets for the new booking.

Please let us know if you'd like to proceed with this option and which city you're interested in, and I will personally handle the arrangements for you.

Warm regards,

Sam

Customer Support

On Sun, Feb 8, 2026 at 2:50 PM Kyana Lofton <kyanalofton@gmail.com> wrote:

Hello,

I haven’t received my refund yet. Are the tickets transferable between states. 

Thank you 

Kyana 

Sent from my iPhone

On Jan 20, 2026, at 1:42 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kyana,

Thank you so much for reaching out. I completely understand your concern regarding the status of your refund, and I truly appreciate you bearing with us.

I have been looking into this for you, and please rest assured that your request is moving through our system. While I don't have a specific date for you just yet, everything is being handled and the process is well underway. We are doing our best to make sure this gets resolved for you as soon as possible.

Thank you again for your incredible patience and for giving us the time to get this sorted out!

Warm regards,

Sam

Customer Support

On Mon, Jan 19, 2026 at 3:41 PM Kyana Lofton <kyanalofton@gmail.com> wrote:

Hello,

Any update on my refund?

Thank you 

Kyana Lofton

Sent from my iPhone

On Jan 14, 2026, at 4:45 PM, Kyana Lofton <kyanalofton@gmail.com> wrote:

Thank you so much. I truly appreciate. I just purchased a ticket for Detroit Princess and the Frog on 2/21. So I will get to enjoy the experience 

Sent from my iPhone

On Jan 12, 2026, at 2:35 PM, Kyana Lofton <kyanalofton@gmail.com> wrote:



Hello,

I am not from NYC. I am traveling there this weekend and thought this would be a cool experience. Is it possible for me to be refunded. 

Thank you 

Kyana Lofton

On Mon, Jan 12, 2026 at 2:33 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

I received a ticket today for Princess and the Frog for 2/21. Just wanted to make sure this is my transfer tickets from the NYC show. 

I should have two tickets one of the transfer tickets and one ticket I purchased for the the Detroit show for Princess and the Frog on 2/21

Thank you 

Kyana 

On Thu, Feb 12, 2026 at 3:23 PM Fork Film <newyork@forknfilm.com> wrote:

Kyana,

Thank you so much for reaching out!

I’m happy to let you know that I’ve taken care of that for you. Your ticket has been officially moved from NYC to the Princess and the Frog screening in Detroit on February 21st. We are also so excited to have your friend, Mia Rollack, join you for the magic!

I have attached the updated tickets below for your records!

I also wanted to send a huge thank you for your patience and flexibility while we coordinated this switch. We truly appreciate you sticking with us, and we can’t wait to host you both in Detroit for such a special evening!

Warm regards,

Sam

Customer support

On Tue, Feb 10, 2026 at 12:34 PM Kyana Lofton <kyanalofton@gmail.com> wrote:

Hello,

I purchased a ticket for Princess and the Frog in Detroit on 2/21. Can you take the ticket from NYC and move it to Detroit on 2/21. I would like my friend, Mia Rollack to join me on the 2/21. 

Thank you 

Kyana 

Sent from my iPhone

On Feb 10, 2026, at 3:29 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kyana,

I want to sincerely apologize for the delay in getting back to you and for the ongoing wait regarding your refund for the cancelled NYC show. We've been experiencing a high volume of requests, and I appreciate your patience as we work through them.  

To answer your question, tickets are generally non-transferable between cities. However, given the circumstances of your cancellation, we’d love to make this right.  

If you would prefer, we can offer to reschedule your tickets for a future show in any city of your choice. As a thank you for your flexibility, we would be happy to upgrade your tickets for the new booking.

Please let us know if you'd like to proceed with this option and which city you're interested in, and I will personally handle the arrangements for you.

Warm regards,

Sam

Customer Support

On Sun, Feb 8, 2026 at 2:50 PM Kyana Lofton <kyanalofton@gmail.com> wrote:

Hello,

I haven’t received my refund yet. Are the tickets transferable between states. 

Thank you 

Kyana 

Sent from my iPhone

On Jan 20, 2026, at 1:42 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kyana,

Thank you so much for reaching out. I completely understand your concern regarding the status of your refund, and I truly appreciate you bearing with us.

I have been looking into this for you, and please rest assured that your request is moving through our system. While I don't have a specific date for you just yet, everything is being handled and the process is well underway. We are doing our best to make sure this gets resolved for you as soon as possible.

Thank you again for your incredible patience and for giving us the time to get this sorted out!

Warm regards,

Sam

Customer Support

On Mon, Jan 19, 2026 at 3:41 PM Kyana Lofton <kyanalofton@gmail.com> wrote:

Hello,

Any update on my refund?

Thank you 

Kyana Lofton

Sent from my iPhone

On Jan 14, 2026, at 4:45 PM, Kyana Lofton <kyanalofton@gmail.com> wrote:

Thank you so much. I truly appreciate. I just purchased a ticket for Detroit Princess and the Frog on 2/21. So I will get to enjoy the experience 

Sent from my iPhone

On Jan 12, 2026, at 2:35 PM, Kyana Lofton <kyanalofton@gmail.com> wrote:



Hello,

I am not from NYC. I am traveling there this weekend and thought this would be a cool experience. Is it possible for me to be refunded. 

Thank you 

Kyana Lofton

On Mon, Jan 12, 2026 at 2:33 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.