Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

any news?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

Hi Diana,

Good morning! I can truly feel the urgency in your messages, and I want to sincerely apologize for the stress this has caused you. I completely understand that these funds are part of your savings and are needed for your last-minute plans, especially since this was meant to be a special birthday gift.

Please know that you don’t have to do a thing on your end. I have personally flagged your request as a high priority with our billing team to ensure it is being handled with the urgency it deserves. We are working to get this processed as quickly as possible so those funds can get back to you.

I am monitoring your status closely every day to make sure there are no delays. I promise to keep you updated throughout the entire process so you aren't left wondering where things stand.

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 10:44 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

good afternoon

any information about the refund?

it is important please

when can i expect my money back?

On Wed, Jan 21, 2026 at 11:46 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Good morning! I can truly feel the urgency in your messages, and I want to sincerely apologize for the stress this has caused you. I completely understand that these funds are part of your savings and are needed for your last-minute plans, especially since this was meant to be a special birthday gift.

Please know that you don’t have to do a thing on your end. I have personally flagged your request as a high priority with our billing team to ensure it is being handled with the urgency it deserves. We are working to get this processed as quickly as possible so those funds can get back to you.

I am monitoring your status closely every day to make sure there are no delays. I promise to keep you updated throughout the entire process so you aren't left wondering where things stand.

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 10:44 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

Hi Diana,

I hope you’re having as good a day as possible. I am checking in again because I know how frustrating it is to be waiting on these funds, especially since this was meant for a special birthday gift.

I’ve just touched base with our billing team to keep the pressure on. Your refund is still flagged as an absolute top priority, and while it is currently in the works, it is taking a bit longer than we’d like to fully clear the system. I’m so sorry for this continued delay—I know "waiting a little longer" is the last thing you want to hear right now.

I am still monitoring this every single day, and I won't stop until I can confirm those funds are officially on their way back to you. Thank you again for your patience with me.

Warm regards,

Sam

Customer Support

On Mon, Jan 26, 2026 at 11:05 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Good afternoon

any information about the refund? This is taking so long 

it is important please

When can I expect my money back?

I haven't been able to take my daughter to celebrate her birthday..........this is so frustrating 

On Fri, Jan 23, 2026 at 4:30 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good afternoon

any information about the refund?

it is important please

when can i expect my money back?

On Wed, Jan 21, 2026 at 11:46 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Good morning! I can truly feel the urgency in your messages, and I want to sincerely apologize for the stress this has caused you. I completely understand that these funds are part of your savings and are needed for your last-minute plans, especially since this was meant to be a special birthday gift.

Please know that you don’t have to do a thing on your end. I have personally flagged your request as a high priority with our billing team to ensure it is being handled with the urgency it deserves. We are working to get this processed as quickly as possible so those funds can get back to you.

I am monitoring your status closely every day to make sure there are no delays. I promise to keep you updated throughout the entire process so you aren't left wondering where things stand.

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 10:44 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

please do your best, it was very quick to take the money from my account right away and has been weeks waiting for a refund

On Tue, Jan 27, 2026 at 2:04 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I hope you’re having as good a day as possible. I am checking in again because I know how frustrating it is to be waiting on these funds, especially since this was meant for a special birthday gift.

I’ve just touched base with our billing team to keep the pressure on. Your refund is still flagged as an absolute top priority, and while it is currently in the works, it is taking a bit longer than we’d like to fully clear the system. I’m so sorry for this continued delay—I know "waiting a little longer" is the last thing you want to hear right now.

I am still monitoring this every single day, and I won't stop until I can confirm those funds are officially on their way back to you. Thank you again for your patience with me.

Warm regards,

Sam

Customer Support

On Mon, Jan 26, 2026 at 11:05 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Good afternoon

any information about the refund? This is taking so long 

it is important please

When can I expect my money back?

I haven't been able to take my daughter to celebrate her birthday..........this is so frustrating 

On Fri, Jan 23, 2026 at 4:30 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good afternoon

any information about the refund?

it is important please

when can i expect my money back?

On Wed, Jan 21, 2026 at 11:46 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Good morning! I can truly feel the urgency in your messages, and I want to sincerely apologize for the stress this has caused you. I completely understand that these funds are part of your savings and are needed for your last-minute plans, especially since this was meant to be a special birthday gift.

Please know that you don’t have to do a thing on your end. I have personally flagged your request as a high priority with our billing team to ensure it is being handled with the urgency it deserves. We are working to get this processed as quickly as possible so those funds can get back to you.

I am monitoring your status closely every day to make sure there are no delays. I promise to keep you updated throughout the entire process so you aren't left wondering where things stand.

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 10:44 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

Hi Diana,

I am checking back in with you to keep you updated on where things stand. 

I know that this was intended for a birthday gift, which makes the delay even more disappointing. Please know that I haven't forgotten for a moment that you are waiting. Your refund is still very much at the front of my mind, and I am continuing to advocate with our finance team to get this finalized in our manual queue.

I am staying on this thread personally until the funds are back with you. I will continue to keep a close eye on your account and will be in touch the very second I have the transaction confirmation to share. Thank you again for being so incredibly patient with me throughout this process.

Warm regards,

Sam

Customer Support

On Thu, Jan 29, 2026 at 9:38 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning.........

any luck today with my refund?

On Tue, Jan 27, 2026 at 2:08 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

please do your best, it was very quick to take the money from my account right away and has been weeks waiting for a refund

On Tue, Jan 27, 2026 at 2:04 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I hope you’re having as good a day as possible. I am checking in again because I know how frustrating it is to be waiting on these funds, especially since this was meant for a special birthday gift.

I’ve just touched base with our billing team to keep the pressure on. Your refund is still flagged as an absolute top priority, and while it is currently in the works, it is taking a bit longer than we’d like to fully clear the system. I’m so sorry for this continued delay—I know "waiting a little longer" is the last thing you want to hear right now.

I am still monitoring this every single day, and I won't stop until I can confirm those funds are officially on their way back to you. Thank you again for your patience with me.

Warm regards,

Sam

Customer Support

On Mon, Jan 26, 2026 at 11:05 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Good afternoon

any information about the refund? This is taking so long 

it is important please

When can I expect my money back?

I haven't been able to take my daughter to celebrate her birthday..........this is so frustrating 

On Fri, Jan 23, 2026 at 4:30 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good afternoon

any information about the refund?

it is important please

when can i expect my money back?

On Wed, Jan 21, 2026 at 11:46 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Good morning! I can truly feel the urgency in your messages, and I want to sincerely apologize for the stress this has caused you. I completely understand that these funds are part of your savings and are needed for your last-minute plans, especially since this was meant to be a special birthday gift.

Please know that you don’t have to do a thing on your end. I have personally flagged your request as a high priority with our billing team to ensure it is being handled with the urgency it deserves. We are working to get this processed as quickly as possible so those funds can get back to you.

I am monitoring your status closely every day to make sure there are no delays. I promise to keep you updated throughout the entire process so you aren't left wondering where things stand.

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 10:44 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

Hi Diana,

I am checking back in with you to keep you updated on where things stand. 

I know that this was intended for a birthday gift, which makes the delay even more disappointing. Please know that I haven't forgotten for a moment that you are waiting. Your refund is still very much at the front of my mind, and I am continuing to advocate with our finance team to get this finalized in our manual queue.

I am staying on this thread personally until the funds are back with you. I will continue to keep a close eye on your account and will be in touch the very second I have the transaction confirmation to share. Thank you again for being so incredibly patient with me throughout this process.

Warm regards,

Sam

Customer Support

On Thu, Jan 29, 2026 at 9:38 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning.........

any luck today with my refund?

On Tue, Jan 27, 2026 at 2:08 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

please do your best, it was very quick to take the money from my account right away and has been weeks waiting for a refund

On Tue, Jan 27, 2026 at 2:04 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I hope you’re having as good a day as possible. I am checking in again because I know how frustrating it is to be waiting on these funds, especially since this was meant for a special birthday gift.

I’ve just touched base with our billing team to keep the pressure on. Your refund is still flagged as an absolute top priority, and while it is currently in the works, it is taking a bit longer than we’d like to fully clear the system. I’m so sorry for this continued delay—I know "waiting a little longer" is the last thing you want to hear right now.

I am still monitoring this every single day, and I won't stop until I can confirm those funds are officially on their way back to you. Thank you again for your patience with me.

Warm regards,

Sam

Customer Support

On Mon, Jan 26, 2026 at 11:05 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Good afternoon

any information about the refund? This is taking so long 

it is important please

When can I expect my money back?

I haven't been able to take my daughter to celebrate her birthday..........this is so frustrating 

On Fri, Jan 23, 2026 at 4:30 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good afternoon

any information about the refund?

it is important please

when can i expect my money back?

On Wed, Jan 21, 2026 at 11:46 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Good morning! I can truly feel the urgency in your messages, and I want to sincerely apologize for the stress this has caused you. I completely understand that these funds are part of your savings and are needed for your last-minute plans, especially since this was meant to be a special birthday gift.

Please know that you don’t have to do a thing on your end. I have personally flagged your request as a high priority with our billing team to ensure it is being handled with the urgency it deserves. We are working to get this processed as quickly as possible so those funds can get back to you.

I am monitoring your status closely every day to make sure there are no delays. I promise to keep you updated throughout the entire process so you aren't left wondering where things stand.

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 10:44 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

good morning.........

any luck today with my refund?

On Thu, Jan 29, 2026 at 2:44 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I am checking back in with you to keep you updated on where things stand. 

I know that this was intended for a birthday gift, which makes the delay even more disappointing. Please know that I haven't forgotten for a moment that you are waiting. Your refund is still very much at the front of my mind, and I am continuing to advocate with our finance team to get this finalized in our manual queue.

I am staying on this thread personally until the funds are back with you. I will continue to keep a close eye on your account and will be in touch the very second I have the transaction confirmation to share. Thank you again for being so incredibly patient with me throughout this process.

Warm regards,

Sam

Customer Support

On Thu, Jan 29, 2026 at 9:38 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning.........

any luck today with my refund?

On Tue, Jan 27, 2026 at 2:08 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

please do your best, it was very quick to take the money from my account right away and has been weeks waiting for a refund

On Tue, Jan 27, 2026 at 2:04 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I hope you’re having as good a day as possible. I am checking in again because I know how frustrating it is to be waiting on these funds, especially since this was meant for a special birthday gift.

I’ve just touched base with our billing team to keep the pressure on. Your refund is still flagged as an absolute top priority, and while it is currently in the works, it is taking a bit longer than we’d like to fully clear the system. I’m so sorry for this continued delay—I know "waiting a little longer" is the last thing you want to hear right now.

I am still monitoring this every single day, and I won't stop until I can confirm those funds are officially on their way back to you. Thank you again for your patience with me.

Warm regards,

Sam

Customer Support

On Mon, Jan 26, 2026 at 11:05 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Good afternoon

any information about the refund? This is taking so long 

it is important please

When can I expect my money back?

I haven't been able to take my daughter to celebrate her birthday..........this is so frustrating 

On Fri, Jan 23, 2026 at 4:30 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good afternoon

any information about the refund?

it is important please

when can i expect my money back?

On Wed, Jan 21, 2026 at 11:46 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Good morning! I can truly feel the urgency in your messages, and I want to sincerely apologize for the stress this has caused you. I completely understand that these funds are part of your savings and are needed for your last-minute plans, especially since this was meant to be a special birthday gift.

Please know that you don’t have to do a thing on your end. I have personally flagged your request as a high priority with our billing team to ensure it is being handled with the urgency it deserves. We are working to get this processed as quickly as possible so those funds can get back to you.

I am monitoring your status closely every day to make sure there are no delays. I promise to keep you updated throughout the entire process so you aren't left wondering where things stand.

Warm regards,

Sam

Customer Support

On Tue, Jan 20, 2026 at 10:44 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

good morning

what do I have to do to get my money back?

how long will this take to be resolved?

On Tue, Jan 20, 2026 at 7:26 AM Diana Bello <dianabelloarchitect@gmail.com> wrote:

When can I expect my money back?

On Wed, Jan 14, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

I truly hear how important this day is to you, and I want you to know that we are prioritizing this so you can get your plans back on track as quickly as possible.

I am keeping a very close eye on your request, and I will have a formal update for you very soon. Please hang tight just a little longer—I’ll be in touch the moment I have more information for you!

Warm regards,

Sam

On Tue, Jan 13, 2026 at 8:40 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

Thank you for your understanding. 

I really appreciate the help, this was all my savings for this special day so I will have to plan something last minute but I need the refund to make it happen

On Tue, Jan 13, 2026 at 10:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Diana,

Thank you so much for reaching out. I am so incredibly sorry to hear that this was for a birthday celebration. I completely understand how much planning goes into making a birthday special, and I truly regret that our cancellation disrupted your gift and your schedule for the day.

Please know that I am making your refund a top priority so that you can move forward with your other arrangements. I am personally monitoring the status of your request, and I will follow up with your refund receipt the very moment it has finished processing.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 2:01 PM Diana Bello <dianabelloarchitect@gmail.com> wrote:

this was a birthday gift and I had everything planned for the day accordingly with the show

can you please send me a full refund right away so I can go to a different show instead 

thank you

On Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail

 

 

--

Regards,

 

DIANA C. BELLO

(646) 241-1300

 

 

 

 

 

Please Note: This message and any attachments may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.

 

 

Please consider the environment before printing this e-mail