Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Jennifer Reyes* · jreyes226@gmail.com · landed in newyork@forknfilm.com
Attached order
- jreyes226@gmail.comto Fork Film <newyork@forknfilm.com>Inbound2/23/2026, 4:59:22 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hello! Due to the blizzard, we are not longer able to make the show on this Sunday. Are we able to reschedule to a later date?On Wed, Jan 14, 2026 at 12:32 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you!On Wed, Jan 14, 2026, 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
Thanks so much for getting back to me. I've successfully processed your tickets for Princess and the Frog on March 1st at 1:30PM. Please see them attached below.
Thank you so much for your flexibility and willingness to reschedule. We cannot wait to host you and share in the magic!
Warm regards,
SamOn Wed, Jan 14, 2026 at 11:12 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Can we do March 1 at 130 please?On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Jennifer Reyes <jreyes226@gmail.com>Reply (operator)2/25/2026, 8:06:32 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi!
Thank you so much for reaching out, and we hope you’re staying safe and warm!
Since the event is still a few days away, it is currently still scheduled to proceed exactly as planned. However, we completely understand that travel during a blizzard can be tricky! If you find that you absolutely cannot make it to the show, we’d be more than happy to provide you with a credit so you can rebook for a future date that works better for you.
Just let us know as we get closer if you'll be able to join us or if you'd like us to get that credit set up!Warm regards,SamCustomer SupportOn Mon, Feb 23, 2026 at 10:59 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello! Due to the blizzard, we are not longer able to make the show on this Sunday. Are we able to reschedule to a later date?On Wed, Jan 14, 2026 at 12:32 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you!On Wed, Jan 14, 2026, 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
Thanks so much for getting back to me. I've successfully processed your tickets for Princess and the Frog on March 1st at 1:30PM. Please see them attached below.
Thank you so much for your flexibility and willingness to reschedule. We cannot wait to host you and share in the magic!
Warm regards,
SamOn Wed, Jan 14, 2026 at 11:12 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Can we do March 1 at 130 please?On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - jreyes226@gmail.comto Fork Film <newyork@forknfilm.com>Inbound2/25/2026, 9:38:43 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hello,Yes, can we please proceed with the credit towards a future show?The blizzard had a ripple effect on our travel plans and will not able us to be in NYC until after Sunday.On Wed, Feb 25, 2026, 3:06 PM Fork Film <newyork@forknfilm.com> wrote:Hi!
Thank you so much for reaching out, and we hope you’re staying safe and warm!
Since the event is still a few days away, it is currently still scheduled to proceed exactly as planned. However, we completely understand that travel during a blizzard can be tricky! If you find that you absolutely cannot make it to the show, we’d be more than happy to provide you with a credit so you can rebook for a future date that works better for you.
Just let us know as we get closer if you'll be able to join us or if you'd like us to get that credit set up!Warm regards,SamCustomer SupportOn Mon, Feb 23, 2026 at 10:59 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello! Due to the blizzard, we are not longer able to make the show on this Sunday. Are we able to reschedule to a later date?On Wed, Jan 14, 2026 at 12:32 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you!On Wed, Jan 14, 2026, 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
Thanks so much for getting back to me. I've successfully processed your tickets for Princess and the Frog on March 1st at 1:30PM. Please see them attached below.
Thank you so much for your flexibility and willingness to reschedule. We cannot wait to host you and share in the magic!
Warm regards,
SamOn Wed, Jan 14, 2026 at 11:12 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Can we do March 1 at 130 please?On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Jennifer Reyes <jreyes226@gmail.com>Reply (operator)2/27/2026, 6:29:23 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Jennifer and Charles,
Attached below are 2 coupon codes worth the same value as your tickets. This code does not expire and can be used to purchase tickets to any of our shows in NYC.
Coupon Code #1: VDJenniferReyes
Coupon Code #2: VDCharlesMarquez
Please do not hesitate to touch base here if you run into any issues redeeming your code. We truly cannot wait to provide you with the experience you deserve!
Warm regards,
Sam
Customer SupportOn Wed, Feb 25, 2026 at 3:38 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello,Yes, can we please proceed with the credit towards a future show?The blizzard had a ripple effect on our travel plans and will not able us to be in NYC until after Sunday.On Wed, Feb 25, 2026, 3:06 PM Fork Film <newyork@forknfilm.com> wrote:Hi!
Thank you so much for reaching out, and we hope you’re staying safe and warm!
Since the event is still a few days away, it is currently still scheduled to proceed exactly as planned. However, we completely understand that travel during a blizzard can be tricky! If you find that you absolutely cannot make it to the show, we’d be more than happy to provide you with a credit so you can rebook for a future date that works better for you.
Just let us know as we get closer if you'll be able to join us or if you'd like us to get that credit set up!Warm regards,SamCustomer SupportOn Mon, Feb 23, 2026 at 10:59 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello! Due to the blizzard, we are not longer able to make the show on this Sunday. Are we able to reschedule to a later date?On Wed, Jan 14, 2026 at 12:32 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you!On Wed, Jan 14, 2026, 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
Thanks so much for getting back to me. I've successfully processed your tickets for Princess and the Frog on March 1st at 1:30PM. Please see them attached below.
Thank you so much for your flexibility and willingness to reschedule. We cannot wait to host you and share in the magic!
Warm regards,
SamOn Wed, Jan 14, 2026 at 11:12 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Can we do March 1 at 130 please?On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - jreyes226@gmail.comto Fork Film <newyork@forknfilm.com>Inbound3/9/2026, 8:20:48 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Thank you for sharing the codes. I wanted to follow up because when I apply them, the ticket price adjusts in a way that brings the total back to full price.
Would it be possible to either provide a code for the full value of the ticket or revert the amount to a gift card instead? That would allow me to rebook without the price resetting to the original total.
Please let me know if that’s possible or if there’s another way to resolve it. I appreciate your help with this.On Fri, Feb 27, 2026 at 1:29 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles,
Attached below are 2 coupon codes worth the same value as your tickets. This code does not expire and can be used to purchase tickets to any of our shows in NYC.
Coupon Code #1: VDJenniferReyes
Coupon Code #2: VDCharlesMarquez
Please do not hesitate to touch base here if you run into any issues redeeming your code. We truly cannot wait to provide you with the experience you deserve!
Warm regards,
Sam
Customer SupportOn Wed, Feb 25, 2026 at 3:38 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello,Yes, can we please proceed with the credit towards a future show?The blizzard had a ripple effect on our travel plans and will not able us to be in NYC until after Sunday.On Wed, Feb 25, 2026, 3:06 PM Fork Film <newyork@forknfilm.com> wrote:Hi!
Thank you so much for reaching out, and we hope you’re staying safe and warm!
Since the event is still a few days away, it is currently still scheduled to proceed exactly as planned. However, we completely understand that travel during a blizzard can be tricky! If you find that you absolutely cannot make it to the show, we’d be more than happy to provide you with a credit so you can rebook for a future date that works better for you.
Just let us know as we get closer if you'll be able to join us or if you'd like us to get that credit set up!Warm regards,SamCustomer SupportOn Mon, Feb 23, 2026 at 10:59 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello! Due to the blizzard, we are not longer able to make the show on this Sunday. Are we able to reschedule to a later date?On Wed, Jan 14, 2026 at 12:32 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you!On Wed, Jan 14, 2026, 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
Thanks so much for getting back to me. I've successfully processed your tickets for Princess and the Frog on March 1st at 1:30PM. Please see them attached below.
Thank you so much for your flexibility and willingness to reschedule. We cannot wait to host you and share in the magic!
Warm regards,
SamOn Wed, Jan 14, 2026 at 11:12 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Can we do March 1 at 130 please?On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Jennifer Reyes <jreyes226@gmail.com>Reply (operator)3/10/2026, 11:30:00 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Jennifer and Charles!
I completely understand the confusion with how the total is calculating at checkout, and I'm happy to clarify what’s happening!
To make sure you’re getting the best value, I have adjusted the price of the new tickets to reflect the General Admission rate. Since you previously used a coupon code to receive $100 off your original tickets, we’ve applied this adjustment as a courtesy to ensure the credits align fairly with what was originally paid.
This should allow you to move forward with the rebooking without the total resetting in an unexpected way. We want to make sure the transition to your new show date is as seamless as possible!Warm regards,SamOn Mon, Mar 9, 2026 at 3:21 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you for sharing the codes. I wanted to follow up because when I apply them, the ticket price adjusts in a way that brings the total back to full price.
Would it be possible to either provide a code for the full value of the ticket or revert the amount to a gift card instead? That would allow me to rebook without the price resetting to the original total.
Please let me know if that’s possible or if there’s another way to resolve it. I appreciate your help with this.On Fri, Feb 27, 2026 at 1:29 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles,
Attached below are 2 coupon codes worth the same value as your tickets. This code does not expire and can be used to purchase tickets to any of our shows in NYC.
Coupon Code #1: VDJenniferReyes
Coupon Code #2: VDCharlesMarquez
Please do not hesitate to touch base here if you run into any issues redeeming your code. We truly cannot wait to provide you with the experience you deserve!
Warm regards,
Sam
Customer SupportOn Wed, Feb 25, 2026 at 3:38 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello,Yes, can we please proceed with the credit towards a future show?The blizzard had a ripple effect on our travel plans and will not able us to be in NYC until after Sunday.On Wed, Feb 25, 2026, 3:06 PM Fork Film <newyork@forknfilm.com> wrote:Hi!
Thank you so much for reaching out, and we hope you’re staying safe and warm!
Since the event is still a few days away, it is currently still scheduled to proceed exactly as planned. However, we completely understand that travel during a blizzard can be tricky! If you find that you absolutely cannot make it to the show, we’d be more than happy to provide you with a credit so you can rebook for a future date that works better for you.
Just let us know as we get closer if you'll be able to join us or if you'd like us to get that credit set up!Warm regards,SamCustomer SupportOn Mon, Feb 23, 2026 at 10:59 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello! Due to the blizzard, we are not longer able to make the show on this Sunday. Are we able to reschedule to a later date?On Wed, Jan 14, 2026 at 12:32 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you!On Wed, Jan 14, 2026, 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
Thanks so much for getting back to me. I've successfully processed your tickets for Princess and the Frog on March 1st at 1:30PM. Please see them attached below.
Thank you so much for your flexibility and willingness to reschedule. We cannot wait to host you and share in the magic!
Warm regards,
SamOn Wed, Jan 14, 2026 at 11:12 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Can we do March 1 at 130 please?On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - jreyes226@gmail.comto Fork Film <newyork@forknfilm.com>Inbound3/11/2026, 5:05:32 AM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Appreciate your help! Thank you so much.On Tue, Mar 10, 2026, 7:30 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
I completely understand the confusion with how the total is calculating at checkout, and I'm happy to clarify what’s happening!
To make sure you’re getting the best value, I have adjusted the price of the new tickets to reflect the General Admission rate. Since you previously used a coupon code to receive $100 off your original tickets, we’ve applied this adjustment as a courtesy to ensure the credits align fairly with what was originally paid.
This should allow you to move forward with the rebooking without the total resetting in an unexpected way. We want to make sure the transition to your new show date is as seamless as possible!Warm regards,SamOn Mon, Mar 9, 2026 at 3:21 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you for sharing the codes. I wanted to follow up because when I apply them, the ticket price adjusts in a way that brings the total back to full price.
Would it be possible to either provide a code for the full value of the ticket or revert the amount to a gift card instead? That would allow me to rebook without the price resetting to the original total.
Please let me know if that’s possible or if there’s another way to resolve it. I appreciate your help with this.On Fri, Feb 27, 2026 at 1:29 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles,
Attached below are 2 coupon codes worth the same value as your tickets. This code does not expire and can be used to purchase tickets to any of our shows in NYC.
Coupon Code #1: VDJenniferReyes
Coupon Code #2: VDCharlesMarquez
Please do not hesitate to touch base here if you run into any issues redeeming your code. We truly cannot wait to provide you with the experience you deserve!
Warm regards,
Sam
Customer SupportOn Wed, Feb 25, 2026 at 3:38 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello,Yes, can we please proceed with the credit towards a future show?The blizzard had a ripple effect on our travel plans and will not able us to be in NYC until after Sunday.On Wed, Feb 25, 2026, 3:06 PM Fork Film <newyork@forknfilm.com> wrote:Hi!
Thank you so much for reaching out, and we hope you’re staying safe and warm!
Since the event is still a few days away, it is currently still scheduled to proceed exactly as planned. However, we completely understand that travel during a blizzard can be tricky! If you find that you absolutely cannot make it to the show, we’d be more than happy to provide you with a credit so you can rebook for a future date that works better for you.
Just let us know as we get closer if you'll be able to join us or if you'd like us to get that credit set up!Warm regards,SamCustomer SupportOn Mon, Feb 23, 2026 at 10:59 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Hello! Due to the blizzard, we are not longer able to make the show on this Sunday. Are we able to reschedule to a later date?On Wed, Jan 14, 2026 at 12:32 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Thank you!On Wed, Jan 14, 2026, 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer and Charles!
Thanks so much for getting back to me. I've successfully processed your tickets for Princess and the Frog on March 1st at 1:30PM. Please see them attached below.
Thank you so much for your flexibility and willingness to reschedule. We cannot wait to host you and share in the magic!
Warm regards,
SamOn Wed, Jan 14, 2026 at 11:12 AM Jennifer Reyes <jreyes226@gmail.com> wrote:Can we do March 1 at 130 please?On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
On Tue, Jan 13, 2026, 10:23 AM Fork Film <newyork@forknfilm.com> wrote:Hi Jennifer,
Thanks so much for touching base with us! We would absolutely love to get you rescheduled so you don't miss out on the experience.
While we are currently at capacity for your original choice, we would love to have you join us for The Princess and the Frog! Would any of the following times work for you and Charles?- February 27th at 6:30 PM
- March 1st at 1:30 PM
- March 1st at 6:30 PM
Please let me know if one of these fits your schedule, and I will get both of your tickets squared away immediately!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 2:04 PM Jennifer Reyes <jreyes226@gmail.com> wrote:Hi there,Do you have availability for:1/18 630pm beauty and the beast2/28 princess and the frog (either time)I had requested to be seated with Charles Marquez, who had purchased his ticket separately.Thank you!On Mon, Jan 12, 2026, 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
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