Any update on the refund? 

On Thu, Jan 15, 2026 at 4:29 PM Ely Balcorta <elyibalcorta@gmail.com> wrote:

That would be great, thank you! 😊 I appreciate you keeping me updated 

On Thu, Jan 15, 2026 at 4:26 PM Fork Film <tempe@forknfilm.com> wrote:

Hi Ely!

I'm sorry to hear that the other date does not work, and I would be more than happy to accommodate a refund for you instead. 

At this time, we do not have an estimated date for you to receive the refund, but we will keep you updated throughout the process. At this time, there is a slight delay on refunds, but please know that it is a top priority for our team. Once your refund is processed, we will send you a copy of the refund receipt.

If there is anything we can do for you in the meantime, please let us know!

Warm regards,

Sierra

On Thu, Jan 15, 2026 at 3:58 PM Ely Balcorta <elyibalcorta@gmail.com> wrote:

No worries, I can’t make that date unfortunately. Can I please just get a refund? How long would it take to process? 

On Thu, Jan 15, 2026 at 3:57 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Ely!

Thank you for getting back to us! It seems as though there was a typo in the previous email, so I apologize for that. The date for Princess and the Frog was supposed to say February 20, 6:30PM. 

We do still have availability, so if this date works for you, please let me know so I can get you on the list!

Warm regards,

Sierra

On Wed, Jan 14, 2026 at 9:46 AM Ely Balcorta <elyibalcorta@gmail.com> wrote:

Can we reschedule for the Princess and the Frog for Feb 21st please

On Tue, Jan 13, 2026 at 6:13 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Ely,

Hi there,

I completely understand how frustrating and disappointing this must feel, especially having this happen more than once. I am truly sorry for the changes to your plans and for the inconvenience this has caused.

While we do not have specific details to share regarding the cancellations, please know that we never take these situations lightly and we sincerely regret the impact they have had on your experience with us.

We would absolutely love the opportunity to make this right. We are more than happy to help you book a future show of your choice and ensure the process is as smooth as possible. I've added a list of upcoming showtimes for your convenience. Please let us know if you would like to reschedule and we'll gladly send you updated tickets to the show.

Lady and the Tramp

• February 14, 6:30PM

Princess and the Frog

• February 21, 6:30PM

Shrek

• March 13, 6:30PM
• March 14, 6:30PM

Ratatouille

• March 27, 6:30PM
• March 28, 6:30PM

The Little Mermaid

• April 3, 6:30PM
• April 4, 6:30PM

Alice in Wonderland

• April 17, 6:30PM
• April 18, 6:30PM

Thank you so much for your patience and understanding. Please let me know how you would like to move forward, and I will gladly take care of the rest.

Wishing you an amazing day,
Esperanza

On Mon, Jan 12, 2026 at 3:36 PM Ely Balcorta <elyibalcorta@gmail.com> wrote:

Awww man, this is the second time this has happened. Our original tickets were for the 9th for Ratatouille, then this one was for Beauty and the Beast for the 17th. Any reason as to why they keep canceling the showings? 

What can I do to fix this? 

On Mon, Jan 12, 2026 at 2:25 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 16th and 17th have been cancelled. We understand this may be disappointing and we a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement (Date Correction) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 16th and 17th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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