Re: ORDER NO. 2ZHG-M3MH-72C | TICKET NO. 2ZHG-M3MH-72C1P

Hi Sam,

Next Thursday, February 12th, will mark one month since my initial complaint, and February 16th will mark one month since your last response. As there has been no follow-up regarding the promised refund, the lack of communication is concerning.

If I do not hear from you within the next 48 hours, I will reach out to 311 to file a formal complaint. Additionally, on February 12th, I will escalate this matter to the NYC Department of Consumer and Worker Protection and the New York State Office of the Attorney General.

As previously noted, the handling of the VIP voucher—which was offered and then rescinded—and the delay of this refund suggest a pattern of unprofessional business practices that I intend to have reviewed by the proper authorities.

I look forward to your immediate confirmation that the refund has been processed.

Best,
Elijah Williams-Robinson

On Fri, Jan 16, 2026 at 11:40 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Elijah,

Thank you for your follow-up! I am happy to confirm that your refund will indeed be returned to the original payment method used for your reservation (Visa ending in 5694).

I have all your details on file:

• Billing Name: Elijah Williams-Robinson 
• Billing Address: 308 Kingsborough 3rd walk apt 6B, Brooklyn, NY 11233 
• Email: elijah.williamsrobinson@gmail.com

As we discussed, I am keeping a very close eye on this for you. I will follow up with you the very moment the refund clears on our end so you have that confirmation.

Thank you again for your patience and for working with us!

Warm regards,

Sam

On Fri, Jan 16, 2026 at 7:22 AM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hi Sam,

Thank you again for confirming the full refund and for monitoring the transaction.

Since you mentioned you will follow up once it is fully processed, I am expecting that confirmation by the end of next week. Please confirm the refund is being returned to the original payment method used for the initial reservation.

Thank you,
Elijah Williams-Robinson

On Thu, Jan 15, 2026 at 4:00 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Elijah,

Thank you for reaching out and providing such a detailed account of your recent experience at our X-Golf NYC location. We sincerely appreciate the time you took to document these concerns, as guest feedback is vital to our ability to improve our operations and safety protocols.

Please accept our sincerest apologies that the evening did not meet the premium, immersive standard we strive to provide. We take your comments regarding transparency, guest safety, and food handling very seriously. Your notes on the silent screening disclosure, the environmental noise levels, and the proximity of the check-in line to other venue activities have been shared directly with our management and onsite teams to ensure corrective actions are taken.

Furthermore, we are reviewing our food service and temperature control procedures with our kitchen staff to ensure full compliance with health and safety standards. It is our goal to provide a seamless and safe experience for every guest, and it is clear we fell short during your visit.

In light of the issues you described, we would like to make this right. We are proceeding with a full refund for your tickets. I will personally monitor the status of this transaction and will follow up with you directly as soon as it has been fully processed on our end.

Thank you again for your patience and for bringing these matters to our attention in good faith.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 6:11 PM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hello Fork n’ Film Team,

I am writing to formally document my complaint regarding my recent Fork n’ Film experience hosted at X-Golf NYC. This message is detailed by design. The experience raised serious concerns related to transparency, customer service, safety, and health compliance.

This outreach is an attempt to resolve these concerns directly with your business in good faith before I escalate the matter through other channels.

First and most critical issue. The screening was silent and required headphones. This was not clearly advertised prior to purchase. A silent screening fundamentally changes the experience, especially when attending with a partner. Conversation, shared reactions, and ambient sound are part of the value. Requiring headphones should be explicitly disclosed before checkout and clearly announced upon arrival.

The silent screening problem was made worse by the environment at X-Golf. While the film audio was only available through headphones, the X-Golf patrons and ongoing activities were extremely loud. The background noise was overwhelming and unsettling. It drowned out the atmosphere that should come with an immersive experience. In practice, the event felt like a quiet movie competing against a much louder venue. The “immersive experience” was lost because the surrounding volume was too high for this format.

Second. Line management and guest flow were poorly executed. The line for Fork n’ Film guests was formed directly adjacent to active X-Golf participants engaged in dart throwing, pool, and full golf swings. This created a clear safety risk. There was no visible coordination between Fork n’ Film and X-Golf staff. No barriers. No controlled spacing. No active guidance. Guests were left standing in unsafe proximity to ongoing activities.

Third. Greeting and customer service were inconsistent and unprofessional. There was no clear check-in process. No structured welcome. No staff actively managing expectations or explaining the experience. For an event marketed as premium, the lack of care was noticeable.

Fourth. Food and beverage handling raised health and safety concerns. Drinks and food were left out in the open, fully exposed to the general X-Golf environment. These items were accessible to anyone in the space. This compromises consumer safety and product integrity. Food was distributed before the film began, which disrupted the pacing of the experience and contradicted the advertised concept.

In addition, hot food was served cold. The warmers did not appear to be functional, as the food remained cold and below even room temperature. Food that is intended to be held and served hot should not be served cold or lukewarm. This raises serious concerns about time and temperature control requirements and overall food safety.

Further, the food was not consistently placed inside a functioning warmer. Instead, items were placed on top of the warmer and on open tables. This left the food exposed and unmanaged, which is both upsetting from a service standpoint and concerning from a health and safety standpoint.

I am also concerned about how the prefixed menu is prepared and handled within the X-Golf kitchen and service area. Food placed in exposed or non-functioning warmers without controlled access raises questions about compliance with NYC health codes. Anyone could access the food, warmers, or service surfaces before or during service.

Fifth. Ticketing and compensation issues. I was initially offered VIP tickets valued at approximately six hundred dollars. I later received a different code that only matched the value of the tickets I originally purchased. I understand VIP may no longer have been available. However, issuing multiple codes and honoring only one reflects poor management and communication. The handling of this matter felt dismissive and disorganized.

For the record, I have photos and recordings documenting the issues described above, including the event setup, line conditions, food and drink exposure, and the overall environment. I am prepared to provide this documentation as needed. The images attached are only a glimpse of my complaint. In one image of the line, you can see X-Golf patrons playing pool directly next to the line. I was physically poked by a pool stick while standing there.

Also, my concerns are not isolated. Similar complaints appear online, which suggests an ongoing pattern rather than a one-time breakdown. That pattern should be taken seriously.

If we are unable to reach a resolution directly, I will proceed with contacting the appropriate channels for further review, including X-Golf management, NYC Department of Consumer and Worker Protection, NYC Health Department, NYC311, and the New York State Office of the Attorney General. As part of that escalation, business licensing, permits, and regulatory compliance will come into question, particularly as it relates to liability, on-site food handling, and consumer safety.

I expect a written response addressing these concerns directly, including what corrective actions will be taken, how silent screenings will be disclosed going forward, and how food safety and guest safety will be ensured at future events.

Sincerely,

Elijah Williams-Robinson

Hello Fork n' Film Team,

It has been over a month since our last correspondence and even longer since the refund was agreed upon. To date, I have not received the refund or any further updates regarding the status of the transaction.

At this stage, the lack of action suggests that my initial complaint is not being taken seriously. Consequently, I am proceeding with formal reports to the Federal Trade Commission (FTC) and the New York State Office of the Attorney General. Acknowledgments of the issue are no longer sufficient without the follow-through you previously promised.

Sincerely,

Elijah Williams-Robinson

On Wed, Feb 4, 2026 at 3:03 PM Fork Film <newyork@forknfilm.com> wrote:

Hello Elijah,

Thank you for reaching out. I truly hear your frustration regarding the timeline, and I want to sincerely apologize for the delay in our communication.

Please understand that we are a very small team currently navigating a high volume of requests. We are working as hard as we can to ensure every guest is taken care of, and I can confirm that your refund is in our system and is being processed. Because we are such a small group, these administrative steps can sometimes take a bit longer than we’d like, but please rest assured that your request is important to us and is being handled.

We are fully committed to returning your funds to you, and we truly appreciate your patience while we work through this. We are doing our absolute best to get this finalized for you as quickly as our current capacity allows so that we can resolve this for you once and for all.

We will notify you the moment the transaction is complete.

Warm regards,

Customer Support Team

Fork n' Film

On Wed, Feb 4, 2026 at 7:17 AM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hi Sam,

Next Thursday, February 12th, will mark one month since my initial complaint, and February 16th will mark one month since your last response. As there has been no follow-up regarding the promised refund, the lack of communication is concerning.

If I do not hear from you within the next 48 hours, I will reach out to 311 to file a formal complaint. Additionally, on February 12th, I will escalate this matter to the NYC Department of Consumer and Worker Protection and the New York State Office of the Attorney General.

As previously noted, the handling of the VIP voucher—which was offered and then rescinded—and the delay of this refund suggest a pattern of unprofessional business practices that I intend to have reviewed by the proper authorities.

I look forward to your immediate confirmation that the refund has been processed.

Best,
Elijah Williams-Robinson

On Fri, Jan 16, 2026 at 11:40 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Elijah,

Thank you for your follow-up! I am happy to confirm that your refund will indeed be returned to the original payment method used for your reservation (Visa ending in 5694).

I have all your details on file:

• Billing Name: Elijah Williams-Robinson 
• Billing Address: 308 Kingsborough 3rd walk apt 6B, Brooklyn, NY 11233 
• Email: elijah.williamsrobinson@gmail.com

As we discussed, I am keeping a very close eye on this for you. I will follow up with you the very moment the refund clears on our end so you have that confirmation.

Thank you again for your patience and for working with us!

Warm regards,

Sam

On Fri, Jan 16, 2026 at 7:22 AM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hi Sam,

Thank you again for confirming the full refund and for monitoring the transaction.

Since you mentioned you will follow up once it is fully processed, I am expecting that confirmation by the end of next week. Please confirm the refund is being returned to the original payment method used for the initial reservation.

Thank you,
Elijah Williams-Robinson

On Thu, Jan 15, 2026 at 4:00 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Elijah,

Thank you for reaching out and providing such a detailed account of your recent experience at our X-Golf NYC location. We sincerely appreciate the time you took to document these concerns, as guest feedback is vital to our ability to improve our operations and safety protocols.

Please accept our sincerest apologies that the evening did not meet the premium, immersive standard we strive to provide. We take your comments regarding transparency, guest safety, and food handling very seriously. Your notes on the silent screening disclosure, the environmental noise levels, and the proximity of the check-in line to other venue activities have been shared directly with our management and onsite teams to ensure corrective actions are taken.

Furthermore, we are reviewing our food service and temperature control procedures with our kitchen staff to ensure full compliance with health and safety standards. It is our goal to provide a seamless and safe experience for every guest, and it is clear we fell short during your visit.

In light of the issues you described, we would like to make this right. We are proceeding with a full refund for your tickets. I will personally monitor the status of this transaction and will follow up with you directly as soon as it has been fully processed on our end.

Thank you again for your patience and for bringing these matters to our attention in good faith.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 6:11 PM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hello Fork n’ Film Team,

I am writing to formally document my complaint regarding my recent Fork n’ Film experience hosted at X-Golf NYC. This message is detailed by design. The experience raised serious concerns related to transparency, customer service, safety, and health compliance.

This outreach is an attempt to resolve these concerns directly with your business in good faith before I escalate the matter through other channels.

First and most critical issue. The screening was silent and required headphones. This was not clearly advertised prior to purchase. A silent screening fundamentally changes the experience, especially when attending with a partner. Conversation, shared reactions, and ambient sound are part of the value. Requiring headphones should be explicitly disclosed before checkout and clearly announced upon arrival.

The silent screening problem was made worse by the environment at X-Golf. While the film audio was only available through headphones, the X-Golf patrons and ongoing activities were extremely loud. The background noise was overwhelming and unsettling. It drowned out the atmosphere that should come with an immersive experience. In practice, the event felt like a quiet movie competing against a much louder venue. The “immersive experience” was lost because the surrounding volume was too high for this format.

Second. Line management and guest flow were poorly executed. The line for Fork n’ Film guests was formed directly adjacent to active X-Golf participants engaged in dart throwing, pool, and full golf swings. This created a clear safety risk. There was no visible coordination between Fork n’ Film and X-Golf staff. No barriers. No controlled spacing. No active guidance. Guests were left standing in unsafe proximity to ongoing activities.

Third. Greeting and customer service were inconsistent and unprofessional. There was no clear check-in process. No structured welcome. No staff actively managing expectations or explaining the experience. For an event marketed as premium, the lack of care was noticeable.

Fourth. Food and beverage handling raised health and safety concerns. Drinks and food were left out in the open, fully exposed to the general X-Golf environment. These items were accessible to anyone in the space. This compromises consumer safety and product integrity. Food was distributed before the film began, which disrupted the pacing of the experience and contradicted the advertised concept.

In addition, hot food was served cold. The warmers did not appear to be functional, as the food remained cold and below even room temperature. Food that is intended to be held and served hot should not be served cold or lukewarm. This raises serious concerns about time and temperature control requirements and overall food safety.

Further, the food was not consistently placed inside a functioning warmer. Instead, items were placed on top of the warmer and on open tables. This left the food exposed and unmanaged, which is both upsetting from a service standpoint and concerning from a health and safety standpoint.

I am also concerned about how the prefixed menu is prepared and handled within the X-Golf kitchen and service area. Food placed in exposed or non-functioning warmers without controlled access raises questions about compliance with NYC health codes. Anyone could access the food, warmers, or service surfaces before or during service.

Fifth. Ticketing and compensation issues. I was initially offered VIP tickets valued at approximately six hundred dollars. I later received a different code that only matched the value of the tickets I originally purchased. I understand VIP may no longer have been available. However, issuing multiple codes and honoring only one reflects poor management and communication. The handling of this matter felt dismissive and disorganized.

For the record, I have photos and recordings documenting the issues described above, including the event setup, line conditions, food and drink exposure, and the overall environment. I am prepared to provide this documentation as needed. The images attached are only a glimpse of my complaint. In one image of the line, you can see X-Golf patrons playing pool directly next to the line. I was physically poked by a pool stick while standing there.

Also, my concerns are not isolated. Similar complaints appear online, which suggests an ongoing pattern rather than a one-time breakdown. That pattern should be taken seriously.

If we are unable to reach a resolution directly, I will proceed with contacting the appropriate channels for further review, including X-Golf management, NYC Department of Consumer and Worker Protection, NYC Health Department, NYC311, and the New York State Office of the Attorney General. As part of that escalation, business licensing, permits, and regulatory compliance will come into question, particularly as it relates to liability, on-site food handling, and consumer safety.

I expect a written response addressing these concerns directly, including what corrective actions will be taken, how silent screenings will be disclosed going forward, and how food safety and guest safety will be ensured at future events.

Sincerely,

Elijah Williams-Robinson

We are now entering the fifth month of unfulfilled promises regarding my refund. Despite multiple assurances that this matter was being handled, I have yet to receive the funds or any meaningful update.

Please advise on the current status of this process. The continued lack of effort and communication is unacceptable.

I look forward to your prompt response and confirmation of the processed refund.

On Wed, Mar 11, 2026 at 5:53 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Elijah,

Thank you for reaching out, and please accept my sincerest apologies for the delay and the frustration this has caused. I completely understand that at this stage, words aren't enough - you need to see the follow-through we promised.

Please know that your request is being taken very seriously. We are a very, very small team working through these requests manually, and while we strive for speed, I realize we have fallen short of your expectations here. I am personally stepping in to look into the status of your refund right now, and I am working on expediting the process immediately. My goal is to provide you with a concrete update and resolution as quickly as possible. I will be back in touch more information very soon!

Warm regards,

Sam

Customer Support

On Wed, Mar 11, 2026 at 7:11 AM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hello Fork n' Film Team,

It has been over a month since our last correspondence and even longer since the refund was agreed upon. To date, I have not received the refund or any further updates regarding the status of the transaction.

At this stage, the lack of action suggests that my initial complaint is not being taken seriously. Consequently, I am proceeding with formal reports to the Federal Trade Commission (FTC) and the New York State Office of the Attorney General. Acknowledgments of the issue are no longer sufficient without the follow-through you previously promised.

Sincerely,

Elijah Williams-Robinson

On Wed, Feb 4, 2026 at 3:03 PM Fork Film <newyork@forknfilm.com> wrote:

Hello Elijah,

Thank you for reaching out. I truly hear your frustration regarding the timeline, and I want to sincerely apologize for the delay in our communication.

Please understand that we are a very small team currently navigating a high volume of requests. We are working as hard as we can to ensure every guest is taken care of, and I can confirm that your refund is in our system and is being processed. Because we are such a small group, these administrative steps can sometimes take a bit longer than we’d like, but please rest assured that your request is important to us and is being handled.

We are fully committed to returning your funds to you, and we truly appreciate your patience while we work through this. We are doing our absolute best to get this finalized for you as quickly as our current capacity allows so that we can resolve this for you once and for all.

We will notify you the moment the transaction is complete.

Warm regards,

Customer Support Team

Fork n' Film

On Wed, Feb 4, 2026 at 7:17 AM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hi Sam,

Next Thursday, February 12th, will mark one month since my initial complaint, and February 16th will mark one month since your last response. As there has been no follow-up regarding the promised refund, the lack of communication is concerning.

If I do not hear from you within the next 48 hours, I will reach out to 311 to file a formal complaint. Additionally, on February 12th, I will escalate this matter to the NYC Department of Consumer and Worker Protection and the New York State Office of the Attorney General.

As previously noted, the handling of the VIP voucher—which was offered and then rescinded—and the delay of this refund suggest a pattern of unprofessional business practices that I intend to have reviewed by the proper authorities.

I look forward to your immediate confirmation that the refund has been processed.

Best,
Elijah Williams-Robinson

On Fri, Jan 16, 2026 at 11:40 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Elijah,

Thank you for your follow-up! I am happy to confirm that your refund will indeed be returned to the original payment method used for your reservation (Visa ending in 5694).

I have all your details on file:

• Billing Name: Elijah Williams-Robinson 
• Billing Address: 308 Kingsborough 3rd walk apt 6B, Brooklyn, NY 11233 
• Email: elijah.williamsrobinson@gmail.com

As we discussed, I am keeping a very close eye on this for you. I will follow up with you the very moment the refund clears on our end so you have that confirmation.

Thank you again for your patience and for working with us!

Warm regards,

Sam

On Fri, Jan 16, 2026 at 7:22 AM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hi Sam,

Thank you again for confirming the full refund and for monitoring the transaction.

Since you mentioned you will follow up once it is fully processed, I am expecting that confirmation by the end of next week. Please confirm the refund is being returned to the original payment method used for the initial reservation.

Thank you,
Elijah Williams-Robinson

On Thu, Jan 15, 2026 at 4:00 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Elijah,

Thank you for reaching out and providing such a detailed account of your recent experience at our X-Golf NYC location. We sincerely appreciate the time you took to document these concerns, as guest feedback is vital to our ability to improve our operations and safety protocols.

Please accept our sincerest apologies that the evening did not meet the premium, immersive standard we strive to provide. We take your comments regarding transparency, guest safety, and food handling very seriously. Your notes on the silent screening disclosure, the environmental noise levels, and the proximity of the check-in line to other venue activities have been shared directly with our management and onsite teams to ensure corrective actions are taken.

Furthermore, we are reviewing our food service and temperature control procedures with our kitchen staff to ensure full compliance with health and safety standards. It is our goal to provide a seamless and safe experience for every guest, and it is clear we fell short during your visit.

In light of the issues you described, we would like to make this right. We are proceeding with a full refund for your tickets. I will personally monitor the status of this transaction and will follow up with you directly as soon as it has been fully processed on our end.

Thank you again for your patience and for bringing these matters to our attention in good faith.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 6:11 PM Elijah Williams - Robinson <elijah.williamsrobinson@gmail.com> wrote:

Hello Fork n’ Film Team,

I am writing to formally document my complaint regarding my recent Fork n’ Film experience hosted at X-Golf NYC. This message is detailed by design. The experience raised serious concerns related to transparency, customer service, safety, and health compliance.

This outreach is an attempt to resolve these concerns directly with your business in good faith before I escalate the matter through other channels.

First and most critical issue. The screening was silent and required headphones. This was not clearly advertised prior to purchase. A silent screening fundamentally changes the experience, especially when attending with a partner. Conversation, shared reactions, and ambient sound are part of the value. Requiring headphones should be explicitly disclosed before checkout and clearly announced upon arrival.

The silent screening problem was made worse by the environment at X-Golf. While the film audio was only available through headphones, the X-Golf patrons and ongoing activities were extremely loud. The background noise was overwhelming and unsettling. It drowned out the atmosphere that should come with an immersive experience. In practice, the event felt like a quiet movie competing against a much louder venue. The “immersive experience” was lost because the surrounding volume was too high for this format.

Second. Line management and guest flow were poorly executed. The line for Fork n’ Film guests was formed directly adjacent to active X-Golf participants engaged in dart throwing, pool, and full golf swings. This created a clear safety risk. There was no visible coordination between Fork n’ Film and X-Golf staff. No barriers. No controlled spacing. No active guidance. Guests were left standing in unsafe proximity to ongoing activities.

Third. Greeting and customer service were inconsistent and unprofessional. There was no clear check-in process. No structured welcome. No staff actively managing expectations or explaining the experience. For an event marketed as premium, the lack of care was noticeable.

Fourth. Food and beverage handling raised health and safety concerns. Drinks and food were left out in the open, fully exposed to the general X-Golf environment. These items were accessible to anyone in the space. This compromises consumer safety and product integrity. Food was distributed before the film began, which disrupted the pacing of the experience and contradicted the advertised concept.

In addition, hot food was served cold. The warmers did not appear to be functional, as the food remained cold and below even room temperature. Food that is intended to be held and served hot should not be served cold or lukewarm. This raises serious concerns about time and temperature control requirements and overall food safety.

Further, the food was not consistently placed inside a functioning warmer. Instead, items were placed on top of the warmer and on open tables. This left the food exposed and unmanaged, which is both upsetting from a service standpoint and concerning from a health and safety standpoint.

I am also concerned about how the prefixed menu is prepared and handled within the X-Golf kitchen and service area. Food placed in exposed or non-functioning warmers without controlled access raises questions about compliance with NYC health codes. Anyone could access the food, warmers, or service surfaces before or during service.

Fifth. Ticketing and compensation issues. I was initially offered VIP tickets valued at approximately six hundred dollars. I later received a different code that only matched the value of the tickets I originally purchased. I understand VIP may no longer have been available. However, issuing multiple codes and honoring only one reflects poor management and communication. The handling of this matter felt dismissive and disorganized.

For the record, I have photos and recordings documenting the issues described above, including the event setup, line conditions, food and drink exposure, and the overall environment. I am prepared to provide this documentation as needed. The images attached are only a glimpse of my complaint. In one image of the line, you can see X-Golf patrons playing pool directly next to the line. I was physically poked by a pool stick while standing there.

Also, my concerns are not isolated. Similar complaints appear online, which suggests an ongoing pattern rather than a one-time breakdown. That pattern should be taken seriously.

If we are unable to reach a resolution directly, I will proceed with contacting the appropriate channels for further review, including X-Golf management, NYC Department of Consumer and Worker Protection, NYC Health Department, NYC311, and the New York State Office of the Attorney General. As part of that escalation, business licensing, permits, and regulatory compliance will come into question, particularly as it relates to liability, on-site food handling, and consumer safety.

I expect a written response addressing these concerns directly, including what corrective actions will be taken, how silent screenings will be disclosed going forward, and how food safety and guest safety will be ensured at future events.

Sincerely,

Elijah Williams-Robinson