Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Adriana Pascarella · afp2120@gmail.com · landed in newyork@forknfilm.com
Attached order
- afp2120@gmail.comto Fork Film <newyork@forknfilm.com>Inbound1/21/2026, 2:40:23 AM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Sam,Thank you and appreciate the quick response. Do you know when the refund will be processed?Adriana PascarellaOn Fri, Jan 16, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
Thank you for letting me know. I completely understand that the current availability doesn't work for you, and I am so sorry for the inconvenience.
I have gone ahead and submitted your request to our billing team to get that refund processed for you. We handle these manually to ensure everything is correct, so we’ll get to work on it right away.
Thank you so much for your patience and for being so kind as we help you with this!Warm regards,SamOn Thu, Jan 15, 2026 at 5:19 PM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately we have issues with the availability below. Can I please just have a refund?Thank you.Adriana PascarellaOn Wed, Jan 14, 2026 at 2:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely understand. Thank you so much for your transparency! Please see below for our upcoming availability in NYC!
Lady and the Tramp:
2/13 - 6:30PM
2/15 - 6:30PM
Princess and the Frog:
2/27 - 6:30PM
3/1 - 1:30PM
3/1 - 6:30PM
Ratatouille:
3/6 - 6:30PM
3/8 - 6:30PM
3/27 - 6:30PM
Shrek:
3/15 - 6:30PM
The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM
Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM
Additionally, if none of these work for you I am more than happy to credit a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. The code never expires and can be used for any of our venues! Just let me know how you'd like to proceed.
Warm regards,
SamOn Wed, Jan 14, 2026 at 6:36 AM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately no, that day and time would not work.Would you be able to send me availability for what you do have in the upcoming months and I’ll see if any work?Best,Adriana PascarellaOn Tue, Jan 13, 2026 at 1:23 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely hear you, and I am so sorry for the disappointment this has caused. It’s never our goal to upset our guests, and I truly appreciate you hanging in there with us to find a new date.
I checked our schedule for Shrek in NYC, and it looks like the March 14th screening is actually currently at capacity. Would you and your guest be available just one day later on Sunday, March 15th at 6:30 PM instead?
If that date works for you, I will get those tickets moved immediately and send over a brand-new confirmation email right away so you have total peace of mind that your seats are secured.
Please let me know if that day works!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 6:21 PM Adriana Pascarella <afp2120@gmail.com> wrote:Super upsetting :(Can we please adjust our to March 14, 2026 at 6:30PM for Shrek in NYC? Still for two people.Will I receive any confirmation of this change? I want to be sure. Thanks!Adriana PascarellaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Adriana Pascarella <afp2120@gmail.com>Reply (operator)1/22/2026, 5:05:16 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Adriana,
You are so very welcome! I'm glad I could provide a quick update for you.
As for the refund itself, we are working diligently on it right now. While I don't have a confirmed completion time just yet, please know that we are doing everything we can on our end to get it finalized as quickly as possible.
I’ll be sure to reach out to you the very moment I have confirmation that it's been processed!Warm regards,SamOn Tue, Jan 20, 2026 at 9:40 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi Sam,Thank you and appreciate the quick response. Do you know when the refund will be processed?Adriana PascarellaOn Fri, Jan 16, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
Thank you for letting me know. I completely understand that the current availability doesn't work for you, and I am so sorry for the inconvenience.
I have gone ahead and submitted your request to our billing team to get that refund processed for you. We handle these manually to ensure everything is correct, so we’ll get to work on it right away.
Thank you so much for your patience and for being so kind as we help you with this!Warm regards,SamOn Thu, Jan 15, 2026 at 5:19 PM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately we have issues with the availability below. Can I please just have a refund?Thank you.Adriana PascarellaOn Wed, Jan 14, 2026 at 2:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely understand. Thank you so much for your transparency! Please see below for our upcoming availability in NYC!
Lady and the Tramp:
2/13 - 6:30PM
2/15 - 6:30PM
Princess and the Frog:
2/27 - 6:30PM
3/1 - 1:30PM
3/1 - 6:30PM
Ratatouille:
3/6 - 6:30PM
3/8 - 6:30PM
3/27 - 6:30PM
Shrek:
3/15 - 6:30PM
The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM
Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM
Additionally, if none of these work for you I am more than happy to credit a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. The code never expires and can be used for any of our venues! Just let me know how you'd like to proceed.
Warm regards,
SamOn Wed, Jan 14, 2026 at 6:36 AM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately no, that day and time would not work.Would you be able to send me availability for what you do have in the upcoming months and I’ll see if any work?Best,Adriana PascarellaOn Tue, Jan 13, 2026 at 1:23 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely hear you, and I am so sorry for the disappointment this has caused. It’s never our goal to upset our guests, and I truly appreciate you hanging in there with us to find a new date.
I checked our schedule for Shrek in NYC, and it looks like the March 14th screening is actually currently at capacity. Would you and your guest be available just one day later on Sunday, March 15th at 6:30 PM instead?
If that date works for you, I will get those tickets moved immediately and send over a brand-new confirmation email right away so you have total peace of mind that your seats are secured.
Please let me know if that day works!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 6:21 PM Adriana Pascarella <afp2120@gmail.com> wrote:Super upsetting :(Can we please adjust our to March 14, 2026 at 6:30PM for Shrek in NYC? Still for two people.Will I receive any confirmation of this change? I want to be sure. Thanks!Adriana PascarellaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - afp2120@gmail.comto Fork Film <newyork@forknfilm.com>Inbound1/31/2026, 2:48:35 AM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi,It has nearly been two weeks since the canceled show. Where is my refund??? It should not take this long to issue.Adriana PascarellaOn Thu, Jan 22, 2026 at 12:05 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
You are so very welcome! I'm glad I could provide a quick update for you.
As for the refund itself, we are working diligently on it right now. While I don't have a confirmed completion time just yet, please know that we are doing everything we can on our end to get it finalized as quickly as possible.
I’ll be sure to reach out to you the very moment I have confirmation that it's been processed!Warm regards,SamOn Tue, Jan 20, 2026 at 9:40 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi Sam,Thank you and appreciate the quick response. Do you know when the refund will be processed?Adriana PascarellaOn Fri, Jan 16, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
Thank you for letting me know. I completely understand that the current availability doesn't work for you, and I am so sorry for the inconvenience.
I have gone ahead and submitted your request to our billing team to get that refund processed for you. We handle these manually to ensure everything is correct, so we’ll get to work on it right away.
Thank you so much for your patience and for being so kind as we help you with this!Warm regards,SamOn Thu, Jan 15, 2026 at 5:19 PM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately we have issues with the availability below. Can I please just have a refund?Thank you.Adriana PascarellaOn Wed, Jan 14, 2026 at 2:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely understand. Thank you so much for your transparency! Please see below for our upcoming availability in NYC!
Lady and the Tramp:
2/13 - 6:30PM
2/15 - 6:30PM
Princess and the Frog:
2/27 - 6:30PM
3/1 - 1:30PM
3/1 - 6:30PM
Ratatouille:
3/6 - 6:30PM
3/8 - 6:30PM
3/27 - 6:30PM
Shrek:
3/15 - 6:30PM
The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM
Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM
Additionally, if none of these work for you I am more than happy to credit a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. The code never expires and can be used for any of our venues! Just let me know how you'd like to proceed.
Warm regards,
SamOn Wed, Jan 14, 2026 at 6:36 AM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately no, that day and time would not work.Would you be able to send me availability for what you do have in the upcoming months and I’ll see if any work?Best,Adriana PascarellaOn Tue, Jan 13, 2026 at 1:23 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely hear you, and I am so sorry for the disappointment this has caused. It’s never our goal to upset our guests, and I truly appreciate you hanging in there with us to find a new date.
I checked our schedule for Shrek in NYC, and it looks like the March 14th screening is actually currently at capacity. Would you and your guest be available just one day later on Sunday, March 15th at 6:30 PM instead?
If that date works for you, I will get those tickets moved immediately and send over a brand-new confirmation email right away so you have total peace of mind that your seats are secured.
Please let me know if that day works!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 6:21 PM Adriana Pascarella <afp2120@gmail.com> wrote:Super upsetting :(Can we please adjust our to March 14, 2026 at 6:30PM for Shrek in NYC? Still for two people.Will I receive any confirmation of this change? I want to be sure. Thanks!Adriana PascarellaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Adriana Pascarella <afp2120@gmail.com>Reply (operator)1/31/2026, 4:26:46 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hello Adriana,
Thank you for checking in. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.
While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!
Warmly,
The Fork n' Film Team
On Fri, Jan 30, 2026 at 7:48 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi,It has nearly been two weeks since the canceled show. Where is my refund??? It should not take this long to issue.Adriana PascarellaOn Thu, Jan 22, 2026 at 12:05 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
You are so very welcome! I'm glad I could provide a quick update for you.
As for the refund itself, we are working diligently on it right now. While I don't have a confirmed completion time just yet, please know that we are doing everything we can on our end to get it finalized as quickly as possible.
I’ll be sure to reach out to you the very moment I have confirmation that it's been processed!Warm regards,SamOn Tue, Jan 20, 2026 at 9:40 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi Sam,Thank you and appreciate the quick response. Do you know when the refund will be processed?Adriana PascarellaOn Fri, Jan 16, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
Thank you for letting me know. I completely understand that the current availability doesn't work for you, and I am so sorry for the inconvenience.
I have gone ahead and submitted your request to our billing team to get that refund processed for you. We handle these manually to ensure everything is correct, so we’ll get to work on it right away.
Thank you so much for your patience and for being so kind as we help you with this!Warm regards,SamOn Thu, Jan 15, 2026 at 5:19 PM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately we have issues with the availability below. Can I please just have a refund?Thank you.Adriana PascarellaOn Wed, Jan 14, 2026 at 2:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely understand. Thank you so much for your transparency! Please see below for our upcoming availability in NYC!
Lady and the Tramp:
2/13 - 6:30PM
2/15 - 6:30PM
Princess and the Frog:
2/27 - 6:30PM
3/1 - 1:30PM
3/1 - 6:30PM
Ratatouille:
3/6 - 6:30PM
3/8 - 6:30PM
3/27 - 6:30PM
Shrek:
3/15 - 6:30PM
The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM
Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM
Additionally, if none of these work for you I am more than happy to credit a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. The code never expires and can be used for any of our venues! Just let me know how you'd like to proceed.
Warm regards,
SamOn Wed, Jan 14, 2026 at 6:36 AM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately no, that day and time would not work.Would you be able to send me availability for what you do have in the upcoming months and I’ll see if any work?Best,Adriana PascarellaOn Tue, Jan 13, 2026 at 1:23 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely hear you, and I am so sorry for the disappointment this has caused. It’s never our goal to upset our guests, and I truly appreciate you hanging in there with us to find a new date.
I checked our schedule for Shrek in NYC, and it looks like the March 14th screening is actually currently at capacity. Would you and your guest be available just one day later on Sunday, March 15th at 6:30 PM instead?
If that date works for you, I will get those tickets moved immediately and send over a brand-new confirmation email right away so you have total peace of mind that your seats are secured.
Please let me know if that day works!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 6:21 PM Adriana Pascarella <afp2120@gmail.com> wrote:Super upsetting :(Can we please adjust our to March 14, 2026 at 6:30PM for Shrek in NYC? Still for two people.Will I receive any confirmation of this change? I want to be sure. Thanks!Adriana PascarellaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - afp2120@gmail.comto Fork Film <newyork@forknfilm.com>Inbound2/11/2026, 1:57:55 AM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
This is now approximately one-month since purchase of these tickets.If I do not receive my refund before end of this week, I will deem this institution fraud via my credit card company and blast all your social media channels regarding this issue and highlight this fraud to insure no one else falls victim to your inhumane tactics.Best,Adriana PascarellaOn Sat, Jan 31, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hello Adriana,
Thank you for checking in. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.
While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!
Warmly,
The Fork n' Film Team
On Fri, Jan 30, 2026 at 7:48 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi,It has nearly been two weeks since the canceled show. Where is my refund??? It should not take this long to issue.Adriana PascarellaOn Thu, Jan 22, 2026 at 12:05 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
You are so very welcome! I'm glad I could provide a quick update for you.
As for the refund itself, we are working diligently on it right now. While I don't have a confirmed completion time just yet, please know that we are doing everything we can on our end to get it finalized as quickly as possible.
I’ll be sure to reach out to you the very moment I have confirmation that it's been processed!Warm regards,SamOn Tue, Jan 20, 2026 at 9:40 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi Sam,Thank you and appreciate the quick response. Do you know when the refund will be processed?Adriana PascarellaOn Fri, Jan 16, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
Thank you for letting me know. I completely understand that the current availability doesn't work for you, and I am so sorry for the inconvenience.
I have gone ahead and submitted your request to our billing team to get that refund processed for you. We handle these manually to ensure everything is correct, so we’ll get to work on it right away.
Thank you so much for your patience and for being so kind as we help you with this!Warm regards,SamOn Thu, Jan 15, 2026 at 5:19 PM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately we have issues with the availability below. Can I please just have a refund?Thank you.Adriana PascarellaOn Wed, Jan 14, 2026 at 2:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely understand. Thank you so much for your transparency! Please see below for our upcoming availability in NYC!
Lady and the Tramp:
2/13 - 6:30PM
2/15 - 6:30PM
Princess and the Frog:
2/27 - 6:30PM
3/1 - 1:30PM
3/1 - 6:30PM
Ratatouille:
3/6 - 6:30PM
3/8 - 6:30PM
3/27 - 6:30PM
Shrek:
3/15 - 6:30PM
The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM
Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM
Additionally, if none of these work for you I am more than happy to credit a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. The code never expires and can be used for any of our venues! Just let me know how you'd like to proceed.
Warm regards,
SamOn Wed, Jan 14, 2026 at 6:36 AM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately no, that day and time would not work.Would you be able to send me availability for what you do have in the upcoming months and I’ll see if any work?Best,Adriana PascarellaOn Tue, Jan 13, 2026 at 1:23 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely hear you, and I am so sorry for the disappointment this has caused. It’s never our goal to upset our guests, and I truly appreciate you hanging in there with us to find a new date.
I checked our schedule for Shrek in NYC, and it looks like the March 14th screening is actually currently at capacity. Would you and your guest be available just one day later on Sunday, March 15th at 6:30 PM instead?
If that date works for you, I will get those tickets moved immediately and send over a brand-new confirmation email right away so you have total peace of mind that your seats are secured.
Please let me know if that day works!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 6:21 PM Adriana Pascarella <afp2120@gmail.com> wrote:Super upsetting :(Can we please adjust our to March 14, 2026 at 6:30PM for Shrek in NYC? Still for two people.Will I receive any confirmation of this change? I want to be sure. Thanks!Adriana PascarellaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Adriana Pascarella <afp2120@gmail.com>Reply (operator)2/13/2026, 1:57:59 AM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Adriana,
I hear you loud and clear, and I want to offer my sincere apologies for the stress and frustration this delay has caused. I realize that a month is a long time to wait for your funds, and it is completely understandable that your patience is wearing thin.
Please rest assured that we are taking your request very seriously and are working hard to get this settled. As a very small team, we are currently managing a high volume of requests and processing each refund manually to ensure every detail is handled correctly. While this does take more time than we would like, please know that your refund is in progress and is absolutely a priority for us.
I am personally keeping a close watch on your account to ensure this moves through our billing system as quickly as possible. We truly value your patience while we work through this queue to make things right for you.
I will be in touch the very moment I have a confirmed transaction update.Warm regards,SamCustomer SupportOn Tue, Feb 10, 2026 at 5:58 PM Adriana Pascarella <afp2120@gmail.com> wrote:This is now approximately one-month since purchase of these tickets.If I do not receive my refund before end of this week, I will deem this institution fraud via my credit card company and blast all your social media channels regarding this issue and highlight this fraud to insure no one else falls victim to your inhumane tactics.Best,Adriana PascarellaOn Sat, Jan 31, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hello Adriana,
Thank you for checking in. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.
While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!
Warmly,
The Fork n' Film Team
On Fri, Jan 30, 2026 at 7:48 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi,It has nearly been two weeks since the canceled show. Where is my refund??? It should not take this long to issue.Adriana PascarellaOn Thu, Jan 22, 2026 at 12:05 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
You are so very welcome! I'm glad I could provide a quick update for you.
As for the refund itself, we are working diligently on it right now. While I don't have a confirmed completion time just yet, please know that we are doing everything we can on our end to get it finalized as quickly as possible.
I’ll be sure to reach out to you the very moment I have confirmation that it's been processed!Warm regards,SamOn Tue, Jan 20, 2026 at 9:40 PM Adriana Pascarella <afp2120@gmail.com> wrote:Hi Sam,Thank you and appreciate the quick response. Do you know when the refund will be processed?Adriana PascarellaOn Fri, Jan 16, 2026 at 11:26 AM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
Thank you for letting me know. I completely understand that the current availability doesn't work for you, and I am so sorry for the inconvenience.
I have gone ahead and submitted your request to our billing team to get that refund processed for you. We handle these manually to ensure everything is correct, so we’ll get to work on it right away.
Thank you so much for your patience and for being so kind as we help you with this!Warm regards,SamOn Thu, Jan 15, 2026 at 5:19 PM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately we have issues with the availability below. Can I please just have a refund?Thank you.Adriana PascarellaOn Wed, Jan 14, 2026 at 2:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely understand. Thank you so much for your transparency! Please see below for our upcoming availability in NYC!
Lady and the Tramp:
2/13 - 6:30PM
2/15 - 6:30PM
Princess and the Frog:
2/27 - 6:30PM
3/1 - 1:30PM
3/1 - 6:30PM
Ratatouille:
3/6 - 6:30PM
3/8 - 6:30PM
3/27 - 6:30PM
Shrek:
3/15 - 6:30PM
The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM
Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM
Additionally, if none of these work for you I am more than happy to credit a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. The code never expires and can be used for any of our venues! Just let me know how you'd like to proceed.
Warm regards,
SamOn Wed, Jan 14, 2026 at 6:36 AM Adriana Pascarella <afp2120@gmail.com> wrote:Unfortunately no, that day and time would not work.Would you be able to send me availability for what you do have in the upcoming months and I’ll see if any work?Best,Adriana PascarellaOn Tue, Jan 13, 2026 at 1:23 PM Fork Film <newyork@forknfilm.com> wrote:Hi Adriana,
I completely hear you, and I am so sorry for the disappointment this has caused. It’s never our goal to upset our guests, and I truly appreciate you hanging in there with us to find a new date.
I checked our schedule for Shrek in NYC, and it looks like the March 14th screening is actually currently at capacity. Would you and your guest be available just one day later on Sunday, March 15th at 6:30 PM instead?
If that date works for you, I will get those tickets moved immediately and send over a brand-new confirmation email right away so you have total peace of mind that your seats are secured.
Please let me know if that day works!Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 6:21 PM Adriana Pascarella <afp2120@gmail.com> wrote:Super upsetting :(Can we please adjust our to March 14, 2026 at 6:30PM for Shrek in NYC? Still for two people.Will I receive any confirmation of this change? I want to be sure. Thanks!Adriana PascarellaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
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