Hi Sam,

I hope you’re doing well. I wanted to follow up regarding the refund for my canceled reservation, as I have not yet seen it reflected on my account.

I completely understand that processing times can vary, but I just wanted to check in and see if there is an update on the status or an estimated timeframe for when the refund should be completed.

Thank you again for your help and for flagging this with your billing team. I really appreciate your assistance.

Warm regards,

Aysha

Get Outlook for iOS

---

From: Fork Film <newyork@forknfilm.com>
Sent: Thursday, January 15, 2026 4:10:30 PM
To: Aysha Horton <ayshahorton@hotmail.com>
Subject: Re: Please Reply: Fork n' Film NYC Reservation - Important Update

 

Hi Aysha,

Thank you so much for getting back to us. I am so incredibly sorry for the cancellation of your reservation. I know how much goes into planning a day out with us, and I truly apologize for the change in plans.

I completely understand that the alternative dates might not fit your schedule, and I would be more than happy to help you with a refund instead.

Please rest assured that we are working on getting this processed for you. We handle these requests with a lot of care, and I’m personally flagging your reservation for our billing team right now to make sure it’s taken care of.

Thank you so much for your patience and for being so kind and understanding with us.

Warm regards,

Sam

Customer Support

On Thu, Jan 15, 2026 at 2:54 PM Aysha Horton <ayshahorton@hotmail.com> wrote:

Hello, I want a refund and do not want to reschedule. 

On Jan 15, 2026, at 3:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team