Re: Request for Refund Due to No Available Suitable Dates or Seating

Awesome, thank you so much! 

On Mon, Jan 26, 2026 at 1:48 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Catherine,

Yes, I have made sure to note on our end that you are VIP. Since our team is currently only selling General Admission to the public, your tickets may reflect that, but I have documented the upgrade for your reservation.

Warm regards,

Alex

Customer Support

On Mon, Jan 26, 2026 at 1:47 PM Yexi Wu <yexiwu0307@gmail.com> wrote:

Hi Alex,
Thank you for the help; I received the tickets. Are our tickets VIP? I see the tickets shows general admission, but we were told that we can get an upgrade to VIP because our previous tickets we reserved are VIP tickets. Thank you!
Best,

Catherine

On Mon, Jan 26, 2026 at 1:42 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Catherine,

I have successfully made your reservation for The Little Mermaid on April 4th at 1:30 PM in Los Angeles. You should have already received your tickets via email.

Please check your inbox and your spam folder to ensure they arrived. If you do not see them, let us know and we can send them to you as a PDF.

We look forward to seeing you there!

Warm regards,

Alex

Customer Support

On Mon, Jan 26, 2026 at 1:18 PM Yexi Wu <yexiwu0307@gmail.com> wrote:

Hi, is our order placed successfully and do we need to provide any other information for the order？We would like  to make the reservation for The Little Mermaid on  April 4th 1:30 pm  in Los Angeles.

Best,

Catherine 

Yexi Wu <yexiwu0307@gmail.com>于2026年1月24日 周六18:43写道：

Hi Sierra,

Thank you for the information!

We would like to go ahead and place the order.

Could you please let us know what information should we provide？

Thank you very much for your help. We look forward to hearing from you.

Best regards,

Yexi Wu

Fork Film <losangeles@forknfilm.com>于2026年1月24日 周六10:08写道：

Hi there!

Once you place your order, you should expect your tickets to be delivered by email within a few hours. If they aren't in your regular inbox, make sure to check your spam folder. If for any reason you don't receive them at all, let us know and we will send them as a PDF. 

We look forward to hosting you sometime soon!

Warm regards,

Sierra

On Fri, Jan 23, 2026 at 10:22 PM Yexi Wu <yexiwu0307@gmail.com> wrote:

Hi Liz,

Thank you so much for letting me know.

Yes, we would like to proceed with the booking and receive the VIP upgrade for that date. Thank you for making a note on your end to ensure the VIP experience is applied.

Could you please also let us know how we will receive the tickets after booking? Will they be sent via email, or is there another method we should expect? Additionally, when should we expect to receive the tickets?

Thank you again for your help. We really appreciate it.

Best regards,

Catherine

Fork Film <losangeles@forknfilm.com>于2026年1月23日 周五15:50写道：

Hi Catherine,

We do have the VIP experience available for that date, though it is not currently open to the public. I can make a note of this on our end to ensure you receive the VIP upgrade if you choose to book those tickets.

Please let me know if this is something you would like to do.

Warm regards,

Liz

On Fri, Jan 23, 2026 at 3:06 PM Yexi Wu <yexiwu0307@gmail.com> wrote:

Hello Liz

Thank you again for your help.

I noticed that there are currently tickets available for The Little Mermaid on April 4th, but only General Admission seats are open and no VIP seating is available.

If we decide to book the General Admission tickets for that date, I wanted to kindly ask: since our original booking was at the VIP ticket price, would the price difference be refunded?

Thank you very much for your clarification. I really appreciate your time and assistance.

Warm regards,

Catherine Wu

Yexi Wu <yexiwu0307@gmail.com>于2026年1月22日 周四11:07写道：

Dear Liz,

At this time, I would like to continue with the refund process. If new dates are released in the future and I decide to attend, I will be happy to reach out to your team then.

Once the refund has been successfully processed, I would appreciate it if you could please let me know.

Thank you again for your help and support.

Warm regards,
Catherine

On Thu, Jan 22, 2026 at 11:03 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Catherine,

Yes, we would have to wait for new dates to be released. However, if we have a cancellation, I can let you know. Alternatively, if you see more dates released, please let us know and we will add that VIP upgrade for you.

Warm regards,

Liz

On Thu, Jan 22, 2026 at 11:01 AM Yexi Wu <yexiwu0307@gmail.com> wrote:

Dear Liz,

Thank you for letting me know.

I also noticed that all current Los Angeles showtimes appear to be sold out through April. If I were to reconsider using the credit, may I ask whether it would be possible to add a VIP seat to one of the existing sold-out showtimes, or would I need to wait until new dates are released?

Thank you very much for your time and clarification. I really appreciate your help.

Warm regards,
Catherine

On Thu, Jan 22, 2026 at 10:56 AM Fork Film <losangeles@forknfilm.com> wrote:

Hi Catherine,

Thank you for your response.

As of now, we cannot provide a specific timeframe for the refund since we are a small team managing a high volume of requests. However, we will send you a copy of your receipt as soon as we process your refund.

Warm regards,

Liz

On Thu, Jan 22, 2026 at 10:42 AM Yexi Wu <yexiwu0307@gmail.com> wrote:

Dear Liz,

Thank you very much for your understanding and for helping me submit the refund request. I really appreciate your support.

I would like to proceed with the refund. May I kindly ask approximately how long the refund process usually takes to complete?

Thank you again for your help, and I appreciate you keeping me updated.

Warm regards,
Catherine

On Thu, Jan 22, 2026 at 10:03 AM Fork Film <losangeles@forknfilm.com> wrote:

Hello Catherine!

I understand completely. I am sorry that we couldn't find a suitable date for you to use your credit.

I will go ahead and put you down for a refund request, we are managing a high volume so it may take longer than expected, but we will keep you updated.

If you decide to change your mind and want us to help you reschedule, please let us know and we will add a complimentary VIP upgrade!

Have a great day!

Warm regards,

Liz

On Sun, Jan 18, 2026 at 7:04 AM Yexi Wu <yexiwu0307@gmail.com> wrote:

Dear Fork n’ Film Team,

Thank you for your previous assistance and for issuing a credit for my cancelled Ratatouille show on November 2025.

I am writing regarding my purchase under the email address yexiwu0307@gmail.com (name: Catherine Wu).

After reviewing the upcoming schedule and available seating options, I found that unfortunately there are no dates or seats that work for me within a reasonable timeframe. Given this situation, I won’t be able to use the credit.

Therefore, I would like to kindly request a refund to my original method of payment instead of keeping the credit for a future event.

I truly appreciate your understanding and support, and I hope to attend a Fork n’ Film experience in the future when the timing works out better.

Thank you very much for your time and help.

Best regards,

Catherine Wu