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Extremely Disappointing Experience

Venice Lewis · lewisronelle11@gmail.com · landed in newyork@forknfilm.com

10 messages
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Assigned:

Attached order

2ZM4-TRNB-687·$102.49·fulfilledWix (refund manually in Wix)·Beauty and the Beast· New York· 2026-01-18
  • lewisronelle11@gmail.comto newyork@forknfilm.comInbound
    1/19/2026, 3:18:55 AM

    Extremely Disappointing Experience

    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


  • santiago@forknfilm.comto Esperanza Quiroz <esperanza@forknfilm.com>, Fork Film <newyork@forknfilm.com>Inbound
    1/19/2026, 9:50:18 PM

    Fwd: Extremely Disappointing Experience



    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


  • newyork@forknfilm.comto Santiago Triana <santiago@forknfilm.com>, lewisronelle11@gmail.comReply (operator)
    1/20/2026, 9:20:52 PM

    Re: Extremely Disappointing Experience

    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


    DeliveredOpenedClicked
  • lewisronelle11@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    1/20/2026, 11:33:31 PM

    Re: Extremely Disappointing Experience

    Hi Sam

    Thank you for your thoughtful response and for taking the time to truly hear my concerns. While the experience was disappointing, I’m grateful for the 25% partial refund and for your efforts to address the situation. I’ll look out for your confirmation once it’s processed.


    Thank you again.

    Venice Lewis





    On Tue, Jan 20, 2026 at 4:21 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


  • newyork@forknfilm.comto Venice Lewis <lewisronelle11@gmail.com>Reply (operator)
    1/21/2026, 5:39:17 PM

    Re: Extremely Disappointing Experience

    Hi Venice,

    You are so very welcome! It truly means the world to us that you took the time to share your perspective and that you’ve been so graceful in your communication with us.

    I have already put the request through to our billing team, and as promised, I will be keeping a close eye on it and will send you a confirmation the moment it is finalized.

    Thank you again for your patience and for being such a valued part of our community. We truly hope to have the chance to provide you with a much better, more magical experience in the future!

    Warm regards,
    Sam

    On Tue, Jan 20, 2026 at 6:33 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam

    Thank you for your thoughtful response and for taking the time to truly hear my concerns. While the experience was disappointing, I’m grateful for the 25% partial refund and for your efforts to address the situation. I’ll look out for your confirmation once it’s processed.


    Thank you again.

    Venice Lewis





    On Tue, Jan 20, 2026 at 4:21 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


    DeliveredOpenedClicked
  • lewisronelle11@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    1/28/2026, 11:51:43 PM

    Re: Extremely Disappointing Experience

    Hi Sam,

    I just wanted to follow up, as I haven’t yet received a email about the confirmation that the 25% refund request has been finalized. Please let me know if there’s an updated timeline I should expect.


    Thanks

    Venice Lewis


    On Wed, Jan 21, 2026 at 12:39 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    You are so very welcome! It truly means the world to us that you took the time to share your perspective and that you’ve been so graceful in your communication with us.

    I have already put the request through to our billing team, and as promised, I will be keeping a close eye on it and will send you a confirmation the moment it is finalized.

    Thank you again for your patience and for being such a valued part of our community. We truly hope to have the chance to provide you with a much better, more magical experience in the future!

    Warm regards,
    Sam

    On Tue, Jan 20, 2026 at 6:33 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam

    Thank you for your thoughtful response and for taking the time to truly hear my concerns. While the experience was disappointing, I’m grateful for the 25% partial refund and for your efforts to address the situation. I’ll look out for your confirmation once it’s processed.


    Thank you again.

    Venice Lewis





    On Tue, Jan 20, 2026 at 4:21 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


  • newyork@forknfilm.comto Venice Lewis <lewisronelle11@gmail.com>Reply (operator)
    1/29/2026, 6:23:48 PM

    Re: Extremely Disappointing Experience

    Hello Venice,

    Thank you for following up with me. I sincerely apologize for the silence and for the fact that you have not received that confirmation email yet. I completely understand that you are looking for a clear timeline, and I am sorry for the wait.

    I want to be as transparent as possible. Our manual refund process is moving a bit slower than we would like, but please know that your 25% refund request is active and in our system. I am personally checking in with our finance team to get an updated status for you and to ensure it has not hit any snags.

    I am committed to keeping you in the loop and will get back to you with a concrete update as soon as I have a confirmation from our billing department. Thank you so much for your continued patience while I get this finalized for you.

    Warm regards,
    Sam

    On Wed, Jan 28, 2026 at 5:51 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam,

    I just wanted to follow up, as I haven’t yet received a email about the confirmation that the 25% refund request has been finalized. Please let me know if there’s an updated timeline I should expect.


    Thanks

    Venice Lewis


    On Wed, Jan 21, 2026 at 12:39 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    You are so very welcome! It truly means the world to us that you took the time to share your perspective and that you’ve been so graceful in your communication with us.

    I have already put the request through to our billing team, and as promised, I will be keeping a close eye on it and will send you a confirmation the moment it is finalized.

    Thank you again for your patience and for being such a valued part of our community. We truly hope to have the chance to provide you with a much better, more magical experience in the future!

    Warm regards,
    Sam

    On Tue, Jan 20, 2026 at 6:33 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam

    Thank you for your thoughtful response and for taking the time to truly hear my concerns. While the experience was disappointing, I’m grateful for the 25% partial refund and for your efforts to address the situation. I’ll look out for your confirmation once it’s processed.


    Thank you again.

    Venice Lewis





    On Tue, Jan 20, 2026 at 4:21 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


    DeliveredOpenedClicked
  • lewisronelle11@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    1/30/2026, 1:05:21 AM

    Re: Extremely Disappointing Experience

    Hello Sam,


    Thank you for the update—I appreciate your transparency and follow-up and I look forward to hearing from you soon


    Venice Lewis


    On Thu, Jan 29, 2026 at 1:24 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Venice,

    Thank you for following up with me. I sincerely apologize for the silence and for the fact that you have not received that confirmation email yet. I completely understand that you are looking for a clear timeline, and I am sorry for the wait.

    I want to be as transparent as possible. Our manual refund process is moving a bit slower than we would like, but please know that your 25% refund request is active and in our system. I am personally checking in with our finance team to get an updated status for you and to ensure it has not hit any snags.

    I am committed to keeping you in the loop and will get back to you with a concrete update as soon as I have a confirmation from our billing department. Thank you so much for your continued patience while I get this finalized for you.

    Warm regards,
    Sam

    On Wed, Jan 28, 2026 at 5:51 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam,

    I just wanted to follow up, as I haven’t yet received a email about the confirmation that the 25% refund request has been finalized. Please let me know if there’s an updated timeline I should expect.


    Thanks

    Venice Lewis


    On Wed, Jan 21, 2026 at 12:39 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    You are so very welcome! It truly means the world to us that you took the time to share your perspective and that you’ve been so graceful in your communication with us.

    I have already put the request through to our billing team, and as promised, I will be keeping a close eye on it and will send you a confirmation the moment it is finalized.

    Thank you again for your patience and for being such a valued part of our community. We truly hope to have the chance to provide you with a much better, more magical experience in the future!

    Warm regards,
    Sam

    On Tue, Jan 20, 2026 at 6:33 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam

    Thank you for your thoughtful response and for taking the time to truly hear my concerns. While the experience was disappointing, I’m grateful for the 25% partial refund and for your efforts to address the situation. I’ll look out for your confirmation once it’s processed.


    Thank you again.

    Venice Lewis





    On Tue, Jan 20, 2026 at 4:21 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


  • lewisronelle11@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    3/2/2026, 12:06:42 AM

    Re: Extremely Disappointing Experience

    Hello Sam,

    I am writing to follow up regarding my refund, which I have been waiting since January. I have tried to allow ample time in good faith, understanding that processing times can vary. However, I have not yet received any updates or confirmation regarding the expected refund date from the billing department.

    At this point, I would appreciate a clear update on the status of my refund and a confirmed timeline for when I can expect it to be processed.




    Thanks 
    Venice Lewis


    On Thu, Jan 29, 2026 at 8:05 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hello Sam,


    Thank you for the update—I appreciate your transparency and follow-up and I look forward to hearing from you soon


    Venice Lewis


    On Thu, Jan 29, 2026 at 1:24 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Venice,

    Thank you for following up with me. I sincerely apologize for the silence and for the fact that you have not received that confirmation email yet. I completely understand that you are looking for a clear timeline, and I am sorry for the wait.

    I want to be as transparent as possible. Our manual refund process is moving a bit slower than we would like, but please know that your 25% refund request is active and in our system. I am personally checking in with our finance team to get an updated status for you and to ensure it has not hit any snags.

    I am committed to keeping you in the loop and will get back to you with a concrete update as soon as I have a confirmation from our billing department. Thank you so much for your continued patience while I get this finalized for you.

    Warm regards,
    Sam

    On Wed, Jan 28, 2026 at 5:51 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam,

    I just wanted to follow up, as I haven’t yet received a email about the confirmation that the 25% refund request has been finalized. Please let me know if there’s an updated timeline I should expect.


    Thanks

    Venice Lewis


    On Wed, Jan 21, 2026 at 12:39 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    You are so very welcome! It truly means the world to us that you took the time to share your perspective and that you’ve been so graceful in your communication with us.

    I have already put the request through to our billing team, and as promised, I will be keeping a close eye on it and will send you a confirmation the moment it is finalized.

    Thank you again for your patience and for being such a valued part of our community. We truly hope to have the chance to provide you with a much better, more magical experience in the future!

    Warm regards,
    Sam

    On Tue, Jan 20, 2026 at 6:33 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam

    Thank you for your thoughtful response and for taking the time to truly hear my concerns. While the experience was disappointing, I’m grateful for the 25% partial refund and for your efforts to address the situation. I’ll look out for your confirmation once it’s processed.


    Thank you again.

    Venice Lewis





    On Tue, Jan 20, 2026 at 4:21 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


  • newyork@forknfilm.comto Venice Lewis <lewisronelle11@gmail.com>Reply (operator)
    3/2/2026, 7:09:51 PM

    Re: Extremely Disappointing Experience

    Hi Venice,

    Thank you for your patience and for following up with us.

    I sincerely apologize for the delay since January. Please know that we are actively working on this with our billing department to get it resolved for you as quickly as possible. I have flagged your request as a priority, and I will reach out the moment I have a confirmed date for the transaction.

    Thank you for bearing with us!

    Warm Regards,
    Sam
    Customer Support

    On Sun, Mar 1, 2026 at 6:06 PM Venice Lewis <lewisronelle11@gmail.com> wrote:
    Hello Sam,

    I am writing to follow up regarding my refund, which I have been waiting since January. I have tried to allow ample time in good faith, understanding that processing times can vary. However, I have not yet received any updates or confirmation regarding the expected refund date from the billing department.

    At this point, I would appreciate a clear update on the status of my refund and a confirmed timeline for when I can expect it to be processed.




    Thanks 
    Venice Lewis


    On Thu, Jan 29, 2026 at 8:05 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hello Sam,


    Thank you for the update—I appreciate your transparency and follow-up and I look forward to hearing from you soon


    Venice Lewis


    On Thu, Jan 29, 2026 at 1:24 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Venice,

    Thank you for following up with me. I sincerely apologize for the silence and for the fact that you have not received that confirmation email yet. I completely understand that you are looking for a clear timeline, and I am sorry for the wait.

    I want to be as transparent as possible. Our manual refund process is moving a bit slower than we would like, but please know that your 25% refund request is active and in our system. I am personally checking in with our finance team to get an updated status for you and to ensure it has not hit any snags.

    I am committed to keeping you in the loop and will get back to you with a concrete update as soon as I have a confirmation from our billing department. Thank you so much for your continued patience while I get this finalized for you.

    Warm regards,
    Sam

    On Wed, Jan 28, 2026 at 5:51 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam,

    I just wanted to follow up, as I haven’t yet received a email about the confirmation that the 25% refund request has been finalized. Please let me know if there’s an updated timeline I should expect.


    Thanks

    Venice Lewis


    On Wed, Jan 21, 2026 at 12:39 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    You are so very welcome! It truly means the world to us that you took the time to share your perspective and that you’ve been so graceful in your communication with us.

    I have already put the request through to our billing team, and as promised, I will be keeping a close eye on it and will send you a confirmation the moment it is finalized.

    Thank you again for your patience and for being such a valued part of our community. We truly hope to have the chance to provide you with a much better, more magical experience in the future!

    Warm regards,
    Sam

    On Tue, Jan 20, 2026 at 6:33 PM Venice Lewis <lewisronelle11@gmail.com> wrote:

    Hi Sam

    Thank you for your thoughtful response and for taking the time to truly hear my concerns. While the experience was disappointing, I’m grateful for the 25% partial refund and for your efforts to address the situation. I’ll look out for your confirmation once it’s processed.


    Thank you again.

    Venice Lewis





    On Tue, Jan 20, 2026 at 4:21 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Venice,

    Thank you so much for reaching out and sharing your heart with us. I can truly feel your disappointment, and it genuinely breaks my heart to hear that your second visit with us was even more frustrating than the first. We know how much excitement goes into choosing a favorite film like Beauty and the Beast, and I am so deeply sorry that the atmosphere and comfort level fell so far short of the magical evening you deserved.

    I want you to know that I hear you loud and clear regarding the environment at the bar and the seating. We never want our guests to leave an experience in physical discomfort or feeling like they couldn't immerse themselves in the story. Your feedback is incredibly valuable, and I am sharing your notes on both the venue and the food quality with our leadership team so we can make the meaningful changes necessary to get back to the standards our guests expect.

    While our policy generally only allows for full refunds when an event is canceled on our end, I have spoken with my team about your specific situation. Because we truly value your loyalty in giving us a second chance and we want to acknowledge the frustration you’ve experienced, we are going to provide you with a 25% partial refund as a gesture of good faith and care.

    I am processing this request now, and I will follow up with you to confirm the absolute moment it has been completed by our billing department.

    Thank you again for your honesty and for your incredible patience with us.

    Warm regards,
    Sam
    Customer Support

    On Mon, Jan 19, 2026 at 4:50 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Francesca Duncan <francesca@forknfilm.com>
    Date: Mon, Jan 19, 2026 at 16:23
    Subject: Re: Extremely Disappointing Experience
    To: Santiago Triana <santiago@forknfilm.com>
    CC: Nicholas Houston <nick@forknfilm.com>


    You can send to CS and have them send a 25% refund

    On Mon, Jan 19, 2026 at 12:47 PM Santiago Triana <santiago@forknfilm.com> wrote:


    ---------- Forwarded message ---------
    From: Venice Lewis <lewisronelle11@gmail.com>
    Date: Sun, Jan 18, 2026 at 22:19
    Subject: Extremely Disappointing Experience
    To: <newyork@forknfilm.com>
    CC: <info@forknfilm.com>, <Santiago@forknfilm.com>


    Hello Fork & Film Team,

    I am writing to express my disappointment with my most recent Fork & Film experience on January 18.

    This was my second time attending. My first experience, during the Coco showing, was already disappointing due to very poor food quality. Despite that, I decided to give Fork & Film another chance because I liked the concept and chose one of my favorite movies, Beauty and the Beast, hoping for a better experience.

    Unfortunately, this second visit was even worse.

    The event took place inside a bar, with people loudly watching football. The movie was shown in the back of the bar, and guests were seated on bar stools for the entire film while wearing headphones. This setup was extremely uncomfortable, my back hurt throughout the movie and the environment was loud, crowded, and completely unsuitable for a movie experience. People were seated very close together, and there was no sense of comfort or immersion.

    After paying a significant amount of money for this experience for the second time, I left frustrated and disappointed. To make matters worse, the food quality was again very poor, which has now been consistent across both visits. Even the guests seated next to me were clearly unhappy with the experience.

    I understand your policy states that refunds are not typically offered; however, given the overall quality, discomfort, and misrepresentation of the experience, I truly believe a refund is warranted in this situation.

    I was genuinely excited about Fork & Film, but this experience fell far below expectations. I hope you will reconsider your policy in this case and issue a refund as a gesture of good faith and customer care.

    Thank you for your time, and I look forward to your response.

    Sincerely,
    Venice Lewis


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