Fwd: Fork n Film
francesca duncan · santiago@forknfilm.com · landed in newyork@forknfilm.com
Attached order
- santiago@forknfilm.comto Francesca Duncan <francesca@forknfilm.com>, Nicholas Houston <nick@forknfilm.com>, Esperanza Quiroz <esperanza@forknfilm.com>, Fork Film <newyork@forknfilm.com>Inbound1/20/2026, 3:22:26 PM
Fwd: Fork n Film
Hi Team!This is, sadly, another one of the guests who were not happy about last weekend's show performances.Their reservation was under David Alfonso.---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Tue, Jan 20, 2026 at 10:16
Subject: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment. - newyork@forknfilm.comto newyork@forknfilm.comReply (operator)1/27/2026, 5:58:46 PM
Re: Fork n Film
How would you guys like to proceed?Here is a summary of the guest's complaints and their request:
Misrepresented Venue: The location was described as a private, controlled environment but was actually loud, crowded, and noisy, making it difficult to hear the film.
Lack of Interaction: Advertisements promised a communal family experience, but the required use of headsets made it impossible for the family to interact.
Poor Seating/Ambiance: Contrary to promotional photos of cushioned seating and tablecloths, the guest received bare tables and uncomfortable bar stools without back support.
Subpar Food: Meals were served lukewarm or cold and were not kid-friendly, forcing the parents to buy additional food from the bar for their children.
Drink Quality: Drinks were described as low-quality and excessively sweet; children were served soda despite the parents' preferences.
Travel Effort: The family traveled 1.5 hours from Connecticut in poor weather and felt the experience did not justify the effort or cost.
Only Positive: The waiter (who identified as the manager) was professional and apologetic.
Resolution Requested: A full refund due to the experience significantly failing to match the advertised quality.
On Tue, Jan 20, 2026 at 9:22 AM Santiago Triana <santiago@forknfilm.com> wrote:Hi Team!This is, sadly, another one of the guests who were not happy about last weekend's show performances.Their reservation was under David Alfonso.---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Tue, Jan 20, 2026 at 10:16
Subject: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.DeliveredOpenedClicked - santiago@forknfilm.comto Fork Film <newyork@forknfilm.com>Inbound1/30/2026, 6:38:28 PM
Fwd: Fork n Film
Hi team!So sorry to bother. Would it be possible to address this guest?---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Fri, Jan 30, 2026 at 13:33
Subject: Re: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Good afternoon Santiago, I have not heard back from you regarding my last email. Would you please follow up?On Tue, Jan 20, 2026 at 10:16 AM Daniel Afonso <daniel@epicct.com> wrote:Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.--Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment. - newyork@forknfilm.comto Santiago Triana <santiago@forknfilm.com>, daniel@epicct.comReply (operator)2/2/2026, 4:02:57 PM
Re: Fork n Film
Hi Daniel,
Thank you so much for reaching out and sharing such detailed and thoughtful feedback regarding your experience this past Sunday.
I want to sincerely apologize that the evening did not live up to the expectations you had for your family’s outing. We truly value the time and effort you took to travel from Connecticut, especially in poor weather, and it is disheartening to hear that the venue, seating, and culinary execution fell short of the immersive experience we strive to provide.
I have received your request for a full refund and want to let you know that I am sharing your specific concerns regarding the noise levels, seating arrangements, and menu balance with our management and culinary teams immediately. Your insights are incredibly helpful as we look at how to better align our live events with the experience promised in our materials.
I will be following up with you as soon as I have had a chance to review this further with our team. Thank you for your patience while we look into this for you.Warm regards,SamCustomer SupportOn Fri, Jan 30, 2026 at 12:38 PM Santiago Triana <santiago@forknfilm.com> wrote:Hi team!So sorry to bother. Would it be possible to address this guest?---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Fri, Jan 30, 2026 at 13:33
Subject: Re: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Good afternoon Santiago, I have not heard back from you regarding my last email. Would you please follow up?On Tue, Jan 20, 2026 at 10:16 AM Daniel Afonso <daniel@epicct.com> wrote:Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.--Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.DeliveredOpenedClicked - newyork@forknfilm.comto Santiago Triana <santiago@forknfilm.com>Reply (operator)2/2/2026, 4:04:33 PM
Re: Fork n Film
Hi Team,I have already sent an initial response to the guest, Daniel Afonso, acknowledging his detailed feedback and his request for a full refund.Following up on my previous message, how would you like to proceed with this resolution? As a reminder, the guest expressed significant disappointment regarding the venue noise, seating comfort, and food quality, particularly noting that the experience did not align with our promotional materials.Please let me know how you would like to handle the refund request so I can follow up with the guest accordingly.-VictoriaOn Tue, Jan 27, 2026 at 11:58 AM Fork Film <newyork@forknfilm.com> wrote:How would you guys like to proceed?Here is a summary of the guest's complaints and their request:
Misrepresented Venue: The location was described as a private, controlled environment but was actually loud, crowded, and noisy, making it difficult to hear the film.
Lack of Interaction: Advertisements promised a communal family experience, but the required use of headsets made it impossible for the family to interact.
Poor Seating/Ambiance: Contrary to promotional photos of cushioned seating and tablecloths, the guest received bare tables and uncomfortable bar stools without back support.
Subpar Food: Meals were served lukewarm or cold and were not kid-friendly, forcing the parents to buy additional food from the bar for their children.
Drink Quality: Drinks were described as low-quality and excessively sweet; children were served soda despite the parents' preferences.
Travel Effort: The family traveled 1.5 hours from Connecticut in poor weather and felt the experience did not justify the effort or cost.
Only Positive: The waiter (who identified as the manager) was professional and apologetic.
Resolution Requested: A full refund due to the experience significantly failing to match the advertised quality.
On Tue, Jan 20, 2026 at 9:22 AM Santiago Triana <santiago@forknfilm.com> wrote:Hi Team!This is, sadly, another one of the guests who were not happy about last weekend's show performances.Their reservation was under David Alfonso.---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Tue, Jan 20, 2026 at 10:16
Subject: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.DeliveredOpenedClicked - francesca@forknfilm.comto Fork Film <newyork@forknfilm.com>Inbound2/3/2026, 8:39:49 PM
Re: Fork n Film
You can send him a full refundOn Mon, Feb 2, 2026 at 8:04 AM Fork Film <newyork@forknfilm.com> wrote:Hi Team,I have already sent an initial response to the guest, Daniel Afonso, acknowledging his detailed feedback and his request for a full refund.Following up on my previous message, how would you like to proceed with this resolution? As a reminder, the guest expressed significant disappointment regarding the venue noise, seating comfort, and food quality, particularly noting that the experience did not align with our promotional materials.Please let me know how you would like to handle the refund request so I can follow up with the guest accordingly.-VictoriaOn Tue, Jan 27, 2026 at 11:58 AM Fork Film <newyork@forknfilm.com> wrote:How would you guys like to proceed?Here is a summary of the guest's complaints and their request:
Misrepresented Venue: The location was described as a private, controlled environment but was actually loud, crowded, and noisy, making it difficult to hear the film.
Lack of Interaction: Advertisements promised a communal family experience, but the required use of headsets made it impossible for the family to interact.
Poor Seating/Ambiance: Contrary to promotional photos of cushioned seating and tablecloths, the guest received bare tables and uncomfortable bar stools without back support.
Subpar Food: Meals were served lukewarm or cold and were not kid-friendly, forcing the parents to buy additional food from the bar for their children.
Drink Quality: Drinks were described as low-quality and excessively sweet; children were served soda despite the parents' preferences.
Travel Effort: The family traveled 1.5 hours from Connecticut in poor weather and felt the experience did not justify the effort or cost.
Only Positive: The waiter (who identified as the manager) was professional and apologetic.
Resolution Requested: A full refund due to the experience significantly failing to match the advertised quality.
On Tue, Jan 20, 2026 at 9:22 AM Santiago Triana <santiago@forknfilm.com> wrote:Hi Team!This is, sadly, another one of the guests who were not happy about last weekend's show performances.Their reservation was under David Alfonso.---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Tue, Jan 20, 2026 at 10:16
Subject: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment. - newyork@forknfilm.comto Santiago Triana <santiago@forknfilm.com>, daniel@epicct.comReply (operator)2/4/2026, 8:13:58 PM
Re: Fork n Film
Hi Daniel,
Thank you again for your patience while our team reviewed your feedback.
I am following up to let you know that we will be providing you with a full refund. We are currently in the process of getting that handled for you and will have that completed soon.
I’ll send over a receipt as soon as the process is finished. We truly appreciate your detailed feedback and hope to have the opportunity to host you and your family for a much better experience in the future.
Warm regards,
SamCustomer SupportOn Mon, Feb 2, 2026 at 10:02 AM Fork Film <newyork@forknfilm.com> wrote:Hi Daniel,
Thank you so much for reaching out and sharing such detailed and thoughtful feedback regarding your experience this past Sunday.
I want to sincerely apologize that the evening did not live up to the expectations you had for your family’s outing. We truly value the time and effort you took to travel from Connecticut, especially in poor weather, and it is disheartening to hear that the venue, seating, and culinary execution fell short of the immersive experience we strive to provide.
I have received your request for a full refund and want to let you know that I am sharing your specific concerns regarding the noise levels, seating arrangements, and menu balance with our management and culinary teams immediately. Your insights are incredibly helpful as we look at how to better align our live events with the experience promised in our materials.
I will be following up with you as soon as I have had a chance to review this further with our team. Thank you for your patience while we look into this for you.Warm regards,SamCustomer SupportOn Fri, Jan 30, 2026 at 12:38 PM Santiago Triana <santiago@forknfilm.com> wrote:Hi team!So sorry to bother. Would it be possible to address this guest?---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Fri, Jan 30, 2026 at 13:33
Subject: Re: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Good afternoon Santiago, I have not heard back from you regarding my last email. Would you please follow up?On Tue, Jan 20, 2026 at 10:16 AM Daniel Afonso <daniel@epicct.com> wrote:Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.--Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.DeliveredOpenedClicked - newyork@forknfilm.comto Francesca Duncan <francesca@forknfilm.com>Reply (operator)2/4/2026, 8:14:14 PM
Re: Fork n Film
Got it, thank you!On Tue, Feb 3, 2026 at 2:40 PM Francesca Duncan <francesca@forknfilm.com> wrote:You can send him a full refundOn Mon, Feb 2, 2026 at 8:04 AM Fork Film <newyork@forknfilm.com> wrote:Hi Team,I have already sent an initial response to the guest, Daniel Afonso, acknowledging his detailed feedback and his request for a full refund.Following up on my previous message, how would you like to proceed with this resolution? As a reminder, the guest expressed significant disappointment regarding the venue noise, seating comfort, and food quality, particularly noting that the experience did not align with our promotional materials.Please let me know how you would like to handle the refund request so I can follow up with the guest accordingly.-VictoriaOn Tue, Jan 27, 2026 at 11:58 AM Fork Film <newyork@forknfilm.com> wrote:How would you guys like to proceed?Here is a summary of the guest's complaints and their request:
Misrepresented Venue: The location was described as a private, controlled environment but was actually loud, crowded, and noisy, making it difficult to hear the film.
Lack of Interaction: Advertisements promised a communal family experience, but the required use of headsets made it impossible for the family to interact.
Poor Seating/Ambiance: Contrary to promotional photos of cushioned seating and tablecloths, the guest received bare tables and uncomfortable bar stools without back support.
Subpar Food: Meals were served lukewarm or cold and were not kid-friendly, forcing the parents to buy additional food from the bar for their children.
Drink Quality: Drinks were described as low-quality and excessively sweet; children were served soda despite the parents' preferences.
Travel Effort: The family traveled 1.5 hours from Connecticut in poor weather and felt the experience did not justify the effort or cost.
Only Positive: The waiter (who identified as the manager) was professional and apologetic.
Resolution Requested: A full refund due to the experience significantly failing to match the advertised quality.
On Tue, Jan 20, 2026 at 9:22 AM Santiago Triana <santiago@forknfilm.com> wrote:Hi Team!This is, sadly, another one of the guests who were not happy about last weekend's show performances.Their reservation was under David Alfonso.---------- Forwarded message ---------
From: Daniel Afonso <daniel@epicct.com>
Date: Tue, Jan 20, 2026 at 10:16
Subject: Fork n Film
To: santiago@forknfilm.com <santiago@forknfilm.com>Dear Film and Fork Team,
I am writing to formally express my disappointment with the dinner and movie experience my family and I attended this past Sunday, and to request a full refund for the amount paid.
The experience was advertised as an immersive dinner show, where the food, ambiance, and guest interaction would meaningfully align with the movie being shown. Unfortunately, the actual experience fell significantly short of what was promised in your advertising.
First, the venue and ambiance were materially misrepresented. Advertisements showed a private, controlled environment where guests could comfortably interact and fully engage with the film. In reality, the location was loud, crowded, and extremely noisy—so much so that it was difficult, if not impossible, to hear the movie properly.
Second, your advertising emphasized guest interaction, particularly families reacting together to the food as it was served. However, the required headsets—used to block out the surrounding crowd noise—made it nearly impossible to interact with others in our party. This directly contradicted the communal, family-oriented experience that was promoted.
Third, the seating and tables did not match what was advertised. Promotional materials showed comfortable tables with tablecloths and cushioned seating. Instead, we were seated at bare tables without tablecloths, and chairs without cushions. Some guests were seated on bar stools with no back support, which was uncomfortable and inappropriate for a long, seated experience—especially for families with children.
Fourth, the food quality and execution were extremely disappointing. While there appeared to be a limited attempt to pair one dish with a scene from the movie, the food was often lukewarm or cold and overall subpar. Given that this was a children’s movie, the lack of food geared toward kids was especially noticeable. My two youngest children barely ate any of the food served, forcing us to purchase additional food from the bar for them—an expense that should not have been necessary.
Finally, the drink service did not meet expectations. While drinks were advertised as part of the experience, most of what was served was low quality and excessively sweet. We returned the majority of the drinks and I ultimately drank only water. The children were served soda, which was particularly frustrating as we do not allow them to drink soda; these drinks were also sent back.
I do want to acknowledge that the waiter, who also identified himself as the manager, was apologetic and treated us professionally. He was the only positive aspect of the evening.
Overall, we felt deceived by the experience. It was not remotely worth what was charged for the reservation. This disappointment was compounded by the fact that we traveled from Connecticut—approximately an hour and a half away—in very poor weather, based entirely on the excitement and quality conveyed in the advertising. Had the experience been accurately represented, we would never have traveled to New York City for what was ultimately provided.
For these reasons, I am requesting a full refund of the amount paid. I believe this request is reasonable given the substantial gap between what was advertised and what was delivered.
I look forward to your prompt response and resolution.
Should you have any questions or wish to discuss this email, do not hesitate to contact me.
Thank you,Daniel V. Afonso
Connecticut Locations: (203) 212-3000 / (860) 206-2215 / (203) 792-1333 Office Cell: (203) 942-0767 Website: www.epicct.comNew York Locations: (718) 545-9550 / (914) 863-0181 Office Cell: (347) 859-1184 Website: www.tiffanydrivingschool.com www.epicdrivingschool.com________________________________________________________________________________________________________________________________________________
This email is confidential and cannot be distributed without prior consent. Should you receive it by mistake, immediately notify me in writing to daniel@epicct.com. We respect the privacy and integrity of all correspondence directed to us and will not share it with any third party without your permission.
P Before printing this document, please think about the environment.DeliveredOpenedClicked
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