Re: Cancelled Event Refund

On Jan 24, 2026, at 2:17 PM, Fork n' Film <info@forknfilm.com> wrote:

Dear Alexa,

Thank you for your email. I can confirm that we did receive your request for a refund, and we flagged your order accordingly. We apologize for not communicating this with you.

Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Tue, Jan 20, 2026 at 11:27 AM alexa shuman <lexxi812@gmail.com> wrote:

Hello, 

Our reserved event, the 10/24/25 6:30 screening of The Nightmare Before Christmas, was cancelled. I would like a refund. 

My ticket number is 2Z5Q-K1SV-PT91P. 

I emailed December 2nd about this issue but haven’t heard any reply. Please let me know as soon as possible when I can expect a refund. 

Thank you, 

Alexa 

On Jan 24, 2026, at 2:17 PM, Fork n' Film <info@forknfilm.com> wrote:

Dear Alexa,

Thank you for your email. I can confirm that we did receive your request for a refund, and we flagged your order accordingly. We apologize for not communicating this with you.

Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Tue, Jan 20, 2026 at 11:27 AM alexa shuman <lexxi812@gmail.com> wrote:

Hello, 

Our reserved event, the 10/24/25 6:30 screening of The Nightmare Before Christmas, was cancelled. I would like a refund. 

My ticket number is 2Z5Q-K1SV-PT91P. 

I emailed December 2nd about this issue but haven’t heard any reply. Please let me know as soon as possible when I can expect a refund. 

Thank you, 

Alexa